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Hey guys I'm posting today because I have a little problem or a huge problem I should say at this point. Anyways, I've owned a Captivate since they first came out a couple months ago. I've never had any problems with mine up until about 2 or 3 months ago when the phone started doing something weird. The bottom row of soft buttons on the phone will press themselves. Now only the back button and home button press themselves. The problem started out around the time I flashed Serendipity for the first time (not blaming the rom) I noticed the buttons would press themselves randomly at times and it started out slow, maybe once or twice a day and it didn't really annoy me. Flash forward to today and my phone is practically unusable because of this problem. Any time I wake the device from sleep the home and back buttons will rapidly press themselves over and over and over until I furiously tap either button to get the buttons to stop pressing themselves.
The problem will restart itself about 30 seconds after stopping it and It never stops. I've tried numerous re-flashes with no avail. At first I thought the problem was caused by a bad flash on my part because the problem started after I had just flashed a new rom. But I've known for a while now that wasn't the case. I've never dropped this phone or submerged it in water. This problem just popped up out of the blue one day and never went away.
Do I have a defective phone?
Thanks for the help.
Had the same problem, not to the extent your having more like once an hour they would go crazy. Placed the phone in some rice over night and the problem was gone. Im pretty sure, for me at least, was condensation had worked its way under the glass and was causing contact problems. Worth a shot for you. Never had the problem again after that.
I never even found out how it happened, though I suspect the steam from a hot shower did it.
how is your gps? if it sucks, go for warranty while you can, samsung has a 1 year warranty cross your fingers for a better replacement, or if you go through Att and you get a refurb who knows..... the board inside wont match the date under the battery and who knows how it will work.
whiteguypl said:
Had the same problem, not to the extent your having more like once an hour they would go crazy. Placed the phone in some rice over night and the problem was gone. Im pretty sure, for me at least, was condensation had worked its way under the glass and was causing contact problems. Worth a shot for you. Never had the problem again after that.
I never even found out how it happened, though I suspect the steam from a hot shower did it.
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I'll try the rice thing, can't believe I've never thought of that. I've never dropped water on the phone but it has been in the bathroom with me when I've taken showers or what not. Thanks for the idea.
TRusselo said:
how is your gps? if it sucks, go for warranty while you can, samsung has a 1 year warranty cross your fingers for a better replacement, or if you go through Att and you get a refurb who knows..... the board inside wont match the date under the battery and who knows how it will work.
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Click to collapse
My GPS does indeed suck, It takes about 5-10 minutes to get a lock on anything sitting outside. My phones still under warranty until this November so I think if I don't solve the problem soon I'll just get a new one.
Does ATT upgrade the phone to a newer version if you replace it with the warranty? I might hold out until ATT releases the Cappy 4g or whatever they're going to call it.
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App
I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.
Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App
GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
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Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.
You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.
This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.
I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.
GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
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Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.
Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App
I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot
Also, is there anyway to wipe the phone's data? TMobile told me i can get a replacement but im worried all my data is in the dead phone ill be sending back
In almost ALL circumstances if you can't get in, they can't either. At least until it's sent back and you already have your new phone. Then HTC doesn't really have the time OR inclination to do forensic system analysis of every phone and will just go about replacing its guts & sending it back out as a refurb.
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL
WeekendsR2Short said:
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL
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I dont worry about TMo or HTC bringing ICS/JB for any of my devices, since that will mean again getting read of crapware, settings....personally i prefer any of the multiple ROMs and thats part of the Android beauty...
Now, since i got the replacement i have to worry about sending my old phone back and it ending up resold without being wiped....do you know any part of the phone where a screwdriver tip (or hammer) will ensure the phone memory is gone?
If you could get it to come back on even just to HBoot I could tell you how to fry it BUT it would just take it back to where it is right now but with the partition tables borked. I can understand your concerns but I honestly think you're worrying about something that won't happen. Even if they were to use the internal memory again (IF they could) they would do a partition repair & reformat before reinstalling the stock ROM. I would be concerned though about sending one back with physical damage. That COULD turn into a "GOTCHA". KWIM?
Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).
That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.
^^^^^^^^^^^^ +1 couldn't have said it better myself
restopi said:
I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot
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were you on cwm 4.0.0.9?
mattlowry said:
were you on cwm 4.0.0.9?
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I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?
WeekendsR2Short said:
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?
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I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE
mattlowry said:
were you on cwm 4.0.0.9?
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Click to collapse
No, it was 5.0.2.7
gtmaster303 said:
Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).
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Click to collapse
I think you are right and there is some HW problem, I was wondering if it had to do with me having the WiFi tethering on since i just switched it on for the first time 3-4 before it went dead and the phone was hotter than usual. Maybe nothing to do but i thought it could be a possibility
WeekendsR2Short said:
That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.
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Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future
strapped365 said:
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE
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Maybe I just missed it Strapped but I never even knew about that issue with MoDaCo until I had already moved on to 5.0.2.7. Then I liked to have crapped my pants!
---------- Post added at 02:22 PM ---------- Previous post was at 02:21 PM ----------
restopi said:
Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future
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Click to collapse
It's sure good to hear that it all went so smoothly for you! :good:
Everything was fine on the phone until I tried out AOKP 4.2.2 alpha 2 a week ago, When I had the rom installed the phone would randomly shut down. I thought it was because the rom was not stable enough so I flashed CM9. On CM9 the phone would shut off every five minutes it was that bad. I then installed Miktouch 0.7 and the shutdowns for the most part stopped. The phone will shut down now and again and it always shuts down after I use youtube for 10+ minutes or use the camera for several minutes.
I tried to revert to stock and see if that fixed anything but when I boot into the bootloader it looks for PG59IMG and says no image found and nothing happens. I got the PG59IMG from this thread: http://forum.xda-developers.com/showthread.php?t=1878329
Any help is appreciated.
I swear it sounds mechanical...maybe battery related. Just starting out of the blue like that and it being cross ROM and all. It should just flash that file automatically from hboot though. Are you sure you copied the file to the root of your SD card? Did you relock your bootloader with *fastboot oem lock* before running it? Sometimes it doesn't like it if the usb cable is still plugged in. (for some weird reason) If you're still S-On, did you flast the boot.img file thru adb with *fastboot flash boot boot.img* after flashing your ROM?
Oh yeah, you won't be able to flash that PG59IMG if it is newer than the hboot version listed in your bootloader right now. That is until you get S-Off with the wire trick.
Check some of that stuff out & get back to us.
I agree it sounds mechanical, most likely a bad battery.
I confronted similar behavior over the weekend and a testing with a new battery allowed me to point a finger at an older, aftermarket battery as causing the shutdowns.
Sorry for the delay in the reply - real life got in the way.
I thought it was also mechanical but the shut downs are MUCH less frequent in Miktouch than on ICS roms so I thought it may have to do partially with the software.
I'm S-off, used the revolutionary method years ago. Never issued the "fastboot oem lock" command and I've never done anything related to fastboot. The stock image was in the root of the sd card.
When the phone does shut down it doesn't matter if take out the battery or do anything else, I can't get the phone to start back up until 20 mins later or so. The phone will certainly shut down if I use the camera or use youtube so if there is a way I can grab a log or something that could help let me know
I've had very similar issues, since installing a CM 10 alpha, and now on 10.1. The first couple weeks when I first rooted/flashed CM 10 were fine, but then it started rebooting one day, and never has stopped. Stock battery, no reboots prior to that, S-On, flashed the boot.img for each rom, and it's doing this with both CM 10 and CM 10.1. Does that also sound like battery, since it's the stock battery which has always worked fine? Also, it seems heat/intensity related - if I'm playing a game, using GPS, or talking a long time, that's when it tends to happen, and then it tends to happen right at/near the lock screen for a while after that until it's cooled down (perhaps that screams battery, but since it always restarts fine/has power I would have guessed it had to do with the processor or kernel). Thanks in advance for any advice!
Could be the battery...
I agree with the other posters. I had the experience of lots of random reboots a while back when I was working my way through sverhagen's 9.1r3+ ROMs. But, it just turned out that my stock battery had given up the ghost. Swapping to one of the gold batteries fixed the problem. I tried the stock battery in the interim for a brief stint and switched back to the gold, as the stock battery still caused random reboots. So maybe its time for a battery refresher
Faizt20 said:
Everything was fine on the phone until I tried out AOKP 4.2.2 alpha 2 a week ago, When I had the rom installed the phone would randomly shut down....
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Thanks, guys, I just ordered a battery, when it gets here I'll confirm whether that fixed it or not. Much appreciated, didn't realize batteries could go wonky in that way!
presin16 said:
Thanks, guys, I just ordered a battery, when it gets here I'll confirm whether that fixed it or not. Much appreciated, didn't realize batteries could go wonky in that way!
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Yeah....the little suckers are on a power trip I think.
i've been having some shut down issues for a while, on different ROMs so I don't think it's that. whenever i'm using it i don't have any issues (unless it's a known ROM thing, that's separate). even during the day when i'm not using it, it hasn't shut down or anything. the issue is that a lot of times when i wake up, i find that the phone has been shut down. i charge it overnight. so, my best guess is that i should stop doing that, maybe the battery is bad, it can't handle that for that long?
idk any ideas would be helpful. i'm considering buying a gold battery anyway
Did you try the new Battery ?
I was have random shutdown and lockup problems. The phone would lock with a blank screen and I'd have to pull the battery to get it back.
Am running SilverL's CM 10.1. I might be a coincidence, but I backed off on the aggressiveness of the CPU settings (in the performance menu) and the problem went away.
I'm currently running a min/max = 128/1242.
I'm trying not to post a new thread so I'll post my very similar problem.
I got this phone about a year ago. I put Miktouch on it and was experiencing random shut downs all the time. I believe I posted on here and I can't remember the responses. As the mytouch q kinda sucks and I want a solid phone. I gave it another attempt this time with CM 9.1.0. When I used the camera once it shut down and restarted I think. Then I got a solid few days before it started going wanky again. Today alone I've had like 5 restarts. From what I've searched around it seems the problem here is the battery? This is stock battery and I got the phone used off ebay. I think I used stock rom like a week before rooting and putting Miktouch on it.
edit: For some odd reason my background also changed. Charged the phone backup. It turned off again.
If you've flashed any ROMs here to the MyTouch Q then that's your problem. It isn't this phone. These forums are for the HTC MyTouch 4G Slide. A much more powerful phone with a different manufacturer & motherboard. If you have S-Off go to their forums, wipe...wipe...wipe & reflash one of their ROMs. You're lucky you're not bricked.
WeekendsR2Short said:
If you've flashed any ROMs here to the MyTouch Q then that's your problem. It isn't this phone. These forums are for the HTC MyTouch 4G Slide. A much more powerful phone with a different manufacturer & motherboard. If you have S-Off go to their forums, wipe...wipe...wipe & reflash one of their ROMs. You're lucky you're not bricked.
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Click to collapse
I know. I'm talking about two different phones in the same post. I bought this phone (Mytouch 4g Slide) last summer but shortly started having problems. As I didn't want to deal with it I went back to my slowly dying touchscreen on my G2. When that finally died (touchscreen) I just bought a mytouch q as I wanted a phone that worked. This was my first new phone in a long time.
I am NOT trying to install any roms for the MyTouch Q on the MT4GS or the other way around.
S-OFF should be off on the 4G slide. Pretty sure my mytouch Q is still rooted though. It sucked at running CM 9
Sorry. Somehow I got confused. That being the case, it sure does sound like some type of a hardware issue instead of a software one.
WeekendsR2Short said:
Sorry. Somehow I got confused. That being the case, it sure does sound like some type of a hardware issue instead of a software one.
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Click to collapse
Yeah, from what I read it could be a battery problem. Going to go with this Anker battery as its the only reliable battery I can find that doesn't cost an arm and a leg.
Anker Battery
Yeah I'd start with a new battery myself, either a new OEM or an anker, both are cheap on eBay. Also look for a post where me and weekends were discussing the emmc of this phone, bear in mind I have zero proof, but I got a suspicion there may be multiples they put in here and some worse than others.
If the battery won't work then I would repartition the whole dang thing, either by returning to stock and the rerooting and resoff, or by at least flashing the same bootloader on top of the one you currently have.
Just some ideas, but if you want a better idea of what's causing your issue, pull a logcat
Sent from my Nexus 7 using xda premium
demkantor said:
Yeah I'd start with a new battery myself, either a new OEM or an anker, both are cheap on eBay. Also look for a post where me and weekends were discussing the emmc of this phone, bear in mind I have zero proof, but I got a suspicion there may be multiples they put in here and some worse than others.
If the battery won't work then I would repartition the whole dang thing, either by returning to stock and the rerooting and resoff, or by at least flashing the same bootloader on top of the one you currently have.
Just some ideas, but if you want a better idea of what's causing your issue, pull a logcat
Sent from my Nexus 7 using xda premium
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I have a theory of whats causing it. If I extensively use the phone the battery warms up which gets to the point it shuts down. Thus if the battery is still too warm and I turn the phone on then it will just keep shutting down. Of course I can't do this until I'm home for the day as I'm out and about this weekend.
edit:
I used the Revolutionary way to turn s-off which is permanent.
I get random shut downs constantly. Usually atleast 3-4 times a day. It's pretty nerve racking. I honestly don't think it's the battery, I've experienced this issue on three different batteries and it happened on all of them. It's not ROM related either as I've tried probably 15 different ROMs (stock based, ICS, JB) and they all have this issue.
My buddy who has a Sensation also has this issue on his phone. Maybe it's a problem for that phone too since they are pretty similar?
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable