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For those who have used their warrantee to get a refurbished phone, is it working better than the new one you had? OR are you still experiencing problems? If so, what kind of problems are you experiencing (random shutdowns, reboots, no 3 button recovery, etc)? Chime in!
I have been using a "refurbished " phone now for over 20 days and dont have any issues.. The only problem I was having was with the batteries overheating and that was solved when att kindly sent me a new battery free of charge.
I also dont think the phone is really refurbished.. How can they refurbish something so quickly??
I have a warranty swap also. There is just no way this thing was a refurb I completely agree. No marks on any part of it and screen is perfect covered in original plastic. Refurbs will take a few more months to show up I think. My warranty swap doesn't freeze on me anymore but gps can't really lock still..
three button works fine btw
thanks for the replies guys. this eases my mind. my phone has randomly shut off on me. i dont want to risk setting an alarm for work/school and not being able to wake up because the phone turned off.
anyone else w/ refurbished phones?
Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.
88EVGAFTW said:
Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.
Click to expand...
Click to collapse
please chime back in and let us know how the new phone is. let me know if it looks brand new
bump......
Hi all,
First post into this forum so be gentle
I've got a Samsung Galaxy S (i9000)
About two months ago I did drop it in a bath (parties eh?) and dried it out for a couple of days in rice, which seemed to have recovered it - bottom buttons did flicker for a bit before I did this (i know, i know, i shouldn't have even switched it on!) Problems seem to have been solved, drying it out seemed to have worked perfectly!
Few weeks ago I got it flashed manually by Samsung Service Centre from Android 2.1 to Froyo 2.2,
However, for about a week now I've been having issues with the same buttons on the bottom of the phone (touch sensitive Back button and Options button) but no problems with the Home button. Odd thing is it isn't persistent, every so often they will work - about 20% of the time - sometimes after hitting the lock button and unlocking the phone.
So.... the ultimate question is, do you think this is a software problem or hardware problem? (Froyo or water damage?!)
I havent done a factory reset just yet, need to spend some time to back stuff up - first thing to try?
Any suggestions would be great, or if you have experienced any similar problems.
Thanks!
Most certainly looks like the water did some damage, but maybe you could try formatting and hard reset but i dont think Froyo has this issue
Ok an update on this, restored the phone back to factory settings. Still having the same issues with the buttons, however they work after a few locks and unlocks of the phone, last about 15-20 presses within the same screen but can go if I switch application.
I'm suspecting there may still be some dampness in the phone so I'm going to try the rice method again and ordered some mini screwdrivers to have a look inside and see what the issue could be.
I just find this odd the problem has only occured within the last week, unless the phone has been exposed to more water (rain) without me noticing.
Do Samsung Galaxy Ss have a water damage indicator?
booya-al said:
Ok an update on this, restored the phone back to factory settings. Still having the same issues with the buttons, however they work after a few locks and unlocks of the phone, last about 15-20 presses within the same screen but can go if I switch application.
I'm suspecting there may still be some dampness in the phone so I'm going to try the rice method again and ordered some mini screwdrivers to have a look inside and see what the issue could be.
I just find this odd the problem has only occured within the last week, unless the phone has been exposed to more water (rain) without me noticing.
Do Samsung Galaxy Ss have a water damage indicator?
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Click to collapse
I think its on the back when you remove the back plate, there is a white sticker
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App
I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.
Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App
GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.
You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.
This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.
I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.
GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
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Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.
Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App
So for a few minutes after boot the touch screen works fine, if I use the keyboard to navigate I can keep it alive for about 30 seconds then it won't respond, lights for the home, back, menu, and search keys flicker on and off on their own. Running Cyclonic, never had an issue with it before, just started a few days ago. Any ideas on how to fix it? Or should I just get a new phone?
The Chosen Bum said:
So for a few minutes after boot the touch screen works fine, if I use the keyboard to navigate I can keep it alive for about 30 seconds then it won't respond, lights for the home, back, menu, and search keys flicker on and off on their own. Running Cyclonic, never had an issue with it before, just started a few days ago. Any ideas on how to fix it? Or should I just get a new phone?
Click to expand...
Click to collapse
try restoring a backup then flashing the newest touchscreen update in the development thread
Still pretty buggy, it works more, but still not too responsive.
I had a problem that started like this. Eventually it just stopped.. Took it to Sprint because they claimed they could "fix" it. Nogo. Insurance covered it for free tho.
= Free phone. Just took two days. bam. Still frustrating run around. Fat chick cut me in line at the store. >:-(
THEsunnypiglets said:
I had a problem that started like this. Eventually it just stopped.. Took it to Sprint because they claimed they could "fix" it. Nogo. Insurance covered it for free tho.
= Free phone. Just took two days. bam. Still frustrating run around. Fat chick cut me in line at the store. >:-(
Click to expand...
Click to collapse
Might just do that, Although I have been thinking about just getting a new phone since my contract is about up.
I've been having problems with my touch screen recently, it is just randomly unresponsive.. I also have a dead spot about 3/4 of the way up the screen, about as wide as my pinky all the way across the screen. It is quite annoying and frustrating because I have to constantly rotate my phone to be able to touch certain links or options. Isn't the Shift EOL?
bilgerryan said:
I've been having problems with my touch screen recently, it is just randomly unresponsive.. I also have a dead spot about 3/4 of the way up the screen, about as wide as my pinky all the way across the screen. It is quite annoying and frustrating because I have to constantly rotate my phone to be able to touch certain links or options. Isn't the Shift EOL?
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Click to collapse
Yes the Shift is scheduled to be EOL. But for everyone having touch screen issues. If you try a few different fixes, and they do not work. Then your next step should be to RUU back to stock. If it resolves the issue your golden. If that still doesn't resolve the issue, then it's time to take it back to Sprint. But at least this way your Stock Unrooted so they cannot blame it on something you did. Some Sprint centers, or even third party centers will not touch the device if it's rooted.
Actually there's been a dead zone for touch in my shift since I got it. And because of a whole bunch of crazy mishaps I got screwed it off insurance.. It's been less than a year, does HTC have a one year warranty like most phone companies?
Yes they do. But make sure when you take it in it is NOT ROOTED. Or they will insist it was something you did.
prboy1969 said:
Yes the Shift is scheduled to be EOL. But for everyone having touch screen issues. If you try a few different fixes, and they do not work. Then your next step should be to RUU back to stock. If it resolves the issue your golden. If that still doesn't resolve the issue, then it's time to take it back to Sprint. But at least this way your Stock Unrooted so they cannot blame it on something you did. Some Sprint centers, or even third party centers will not touch the device if it's rooted.
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Click to collapse
Thanks, I'm going to RUU back to stock.
Let us know how it goes.
It didn't doe my dead spot the last time but I'll give it another try tomorrow, if it solves some of the other weird problems I'm having I'll be happy
back to stock last night, and today the screen completely failed
The Chosen Bum said:
back to stock last night, and today the screen completely failed
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Click to collapse
Damm that sucks. Time to take it back to Sprint.
Well I had the opposite effect, I RUU'd back to Froyo (cuz it was already on my computer) did all the OTA updates and rerooted, and my problems seem to be fixed.. Should have done it awhile ago but my laptop is sketchy right now.. Easiest way to know if you gotta take it in or not plus you're back to stock so you can take it in.. try it if you're having touchscreen problems
bilgerryan said:
Well I had the opposite effect, I RUU'd back to Froyo (cuz it was already on my computer) did all the OTA updates and rerooted, and my problems seem to be fixed.. Should have done it awhile ago but my laptop is sketchy right now.. Easiest way to know if you gotta take it in or not plus you're back to stock so you can take it in.. try it if you're having touchscreen problems
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Click to collapse
Glad it worked for you .
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
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Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
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Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable