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Captivate with soft button issues.

Hey guys I'm posting today because I have a little problem or a huge problem I should say at this point. Anyways, I've owned a Captivate since they first came out a couple months ago. I've never had any problems with mine up until about 2 or 3 months ago when the phone started doing something weird. The bottom row of soft buttons on the phone will press themselves. Now only the back button and home button press themselves. The problem started out around the time I flashed Serendipity for the first time (not blaming the rom) I noticed the buttons would press themselves randomly at times and it started out slow, maybe once or twice a day and it didn't really annoy me. Flash forward to today and my phone is practically unusable because of this problem. Any time I wake the device from sleep the home and back buttons will rapidly press themselves over and over and over until I furiously tap either button to get the buttons to stop pressing themselves.
The problem will restart itself about 30 seconds after stopping it and It never stops. I've tried numerous re-flashes with no avail. At first I thought the problem was caused by a bad flash on my part because the problem started after I had just flashed a new rom. But I've known for a while now that wasn't the case. I've never dropped this phone or submerged it in water. This problem just popped up out of the blue one day and never went away.
Do I have a defective phone?
Thanks for the help.

Had the same problem, not to the extent your having more like once an hour they would go crazy. Placed the phone in some rice over night and the problem was gone. Im pretty sure, for me at least, was condensation had worked its way under the glass and was causing contact problems. Worth a shot for you. Never had the problem again after that.
I never even found out how it happened, though I suspect the steam from a hot shower did it.

how is your gps? if it sucks, go for warranty while you can, samsung has a 1 year warranty cross your fingers for a better replacement, or if you go through Att and you get a refurb who knows..... the board inside wont match the date under the battery and who knows how it will work.

whiteguypl said:
Had the same problem, not to the extent your having more like once an hour they would go crazy. Placed the phone in some rice over night and the problem was gone. Im pretty sure, for me at least, was condensation had worked its way under the glass and was causing contact problems. Worth a shot for you. Never had the problem again after that.
I never even found out how it happened, though I suspect the steam from a hot shower did it.
Click to expand...
Click to collapse
I'll try the rice thing, can't believe I've never thought of that. I've never dropped water on the phone but it has been in the bathroom with me when I've taken showers or what not. Thanks for the idea.
TRusselo said:
how is your gps? if it sucks, go for warranty while you can, samsung has a 1 year warranty cross your fingers for a better replacement, or if you go through Att and you get a refurb who knows..... the board inside wont match the date under the battery and who knows how it will work.
Click to expand...
Click to collapse
My GPS does indeed suck, It takes about 5-10 minutes to get a lock on anything sitting outside. My phones still under warranty until this November so I think if I don't solve the problem soon I'll just get a new one.
Does ATT upgrade the phone to a newer version if you replace it with the warranty? I might hold out until ATT releases the Cappy 4g or whatever they're going to call it.

[Q] Sensation Resetting Constantly?

Ive had this sensation since day one it came out and ever since it was doing light resets showing the HTC splash and going back to the main home screen but now its become much more intense. it does a full restart and everything. I get all the splashes, the TMO one and the HTC one. And it takes forever for it to restart too! It happened to me once while i was on the phone randomly. and other times just when it was chillin in my pocket.
I put ADW Launcher on there but i hope that isnt the reason why it is doing this. My guess is that im killing the memory forcing it to restart but that shouldnt be the case if it is just in my pocket.
Let me know if you guys have had the same issue too.
I will be taking my phone back to my store whilist fighting the 50$ BS restocking fee. Ive had this thing for 4 days and its giving me problems just like the G2x! Ive had so many phones this past 3 months and its become a pain.

Exact the same issue here, and seeing other posts on this forum, we are not the only one... Shop where I bought the phone YESTERDAY (in Holland), does not wan to replace it or return my money, guy just wants to repair it? OK, that's a dodgy side of the shop, but I believe that HTC should do something about this. I think that since yesterday, I have sent about 30 'Abnormal reset' reports. The phone prompted me to send this to HTC and I did.
I hope that you can resolve your issue. Maybe an idea - I have Lebara prepaid card - and it happens every 2 minutes that the phone resets itself. Maybe if you try another card - you might get better luck - but that should not be the point - we just want to use our own sim-cards, right?
If you manage to get the solution - please let me know. Cheers and good luck!!!!

Mine seems to reboot the ui constantly as well. At first it seemed like it was only when I installed large batches of apps. Now I've seen it when closing the browser, closing angry birds, after leaving the settings menu... It seems completely random. Very sad, it looks like I'm returning yet another device and waiting for the next. This is just one of Many issues I've had after only one week of use.
Sent from my HTC Sensation 4G using XDA App

I literally took mine off the charger and it was ON...Got on my Xoom for a second and something told me to grab my phone...So as I hit the power/unlock button nothing happens....i hold it down...nothing...i try the volume and all the others...nothing...
So i finally took the battery off..put it back in and it starts up once i pushed the button...
Thats what i get as far as my issue..basically the phone turns off randomly on its own...I miss all kinds of calls and stuff.
I pray this is addressed in an OTA..cause my 1st unit had 0 issues other than the 1 dead pixel that i should have just dealt with.

This happened to me two of three times today. It seems as if the quality of the software is deteriorating the longer I have had it.

Posted in another thread. Had the phone 5 days and until this afternoon no problems at all. Today it was sitting on my desk, screen dark and spontaneously the boot screen came on and it was booting. Wasn't running anything.
Just using stock Sense, no launchers or even widgets running.
So far just one reboot. Will keep monitoring.

Mine just restarted twice today while I was speaking!
And the gsm signal is really, really bad compared with other phones.

This is just the way that Android works. Launchers (and other apps not currently being used) get pushed out of memory when the memory is needed, such as when browsing with lots of windows open or playing a memory intensive game. When going back to the launcher, it therefore needs to reload.
It's not an error or a bug.
You'd basically be taking you're phone back saying "The OS on my phone is working how it was designed. Please can I have a refund."

my first Boot Loop... 2 months in

My Unrooted G2x had its first boot loop last night. I had bough the G2x directly from a Tmo store on April 20th. And two months later June 20th, i noticed my G2x rebooted and came up with “error checking”m or something like that. I put it back in my holster not thinking anything of it... a short time later, i realized my G2x was off an would not turn on. i put it on a charger and charged it for about a half an hour. When i tried to turn it on, it would not boot all the way. It got stuck at the LG logo and would keep rebooting. The only way to stop it was to do a battery pull. And every time i tried to turn it on, the same thing would happen. So i was forced to do a factory reset. Most of the other posts/threads i have seen that did this seemed to be rooted and have a non stock rom on it.
So my question is, would this be fixed in the update (yeah i know whenever that is) or should i ask for a replacement. Factory reset is such a pain. Putting everything back, recreating email signatures etc... And i am sure they will just give me a used G2x anyway. For the most part i had issues the first few weeks and mostly no other issues besides the battery life. Juice defener helps the battery life. And found fixes to my other issues. Well unless this keeps happening.
I was just wondering what others did,who had this experience. I was thinking of calling Tmo just so they have it on record that i complained about it, in case i need to replace it.
Thanks in advance for any advise offered--
Replace or wait until update???

What ROM and kernel were you running? Even if you are completely stock if it were a re-occurring issue we'd know about it by now. Bootlooping can be caused by many things and is possible on any ROM so I wouldnt count on the update preventing it from ever happening again. This kind of stuff is the reason using Titanium Backup is such a good idea. Schedule it to back up apps and data nightly so that if a crash does happen 99% of your settings, apps, and data can be restored with a few taps of the screen.

Keep it. Seriously its a computer in its own way and these things happen. Fix it and mmove on.
ITS ALL WONKY!!!

That's how it started for me a little over two weeks ago. Now it reboots too often, it won't end calls, it calls people like it's possessed, wifi won't stay connected, I'll have 4g in an area one day and no service in the exact same spot the next, overheat and gets hot enough to scare my daughter (one time thing), andmy battery has to be charged every four hours.
Tmobile said (3 reps in customer loyaltymind you) we can't do anything about it because it's a known issue.
I am very upset about this
And to make it worse, one rep asked me why I didn't return it under the remorse period. I told her this started after my remorse period ended. They won't even send me a new g2x. I'm gone from tmo (sadly there is nowhere to go)
Sent from my LG-P999 using XDA Premium App

[Q] Another G2x noob, is my phone going to be a lemon?

I'm kinda hesitant to post this, because I know you guys go through great lengths to emphasize searching first. I watched the video when I registered, nice touch. More forums could use vids like that!
oh well, here we go:
I have owned an Iphone every since they where introduced to the market. I have been wanting to make a switch for a while now. I was very close to purchasing a G2x back in April when they came out, but I held off. Well recently, a coworker let me check out his HTC G2 and I was amazed at the functionality, features, and other misc items compared to my old Iphone 3GS. I was never a fan of the slide out keyboard, so I knew the G2 was not for me.
Last week, I just missed the free promo on T-MO's web site, so Instead I purchased a G2X locally. I was totally unaware of all the problems you guys where having, as the typical review sites never mention these issues.
I have owned the phone for 8 days, So far here is whats been a going on:
7-29-11 Purchased the phone from Best Buy, decided to buy from them since they where the cheapest out the door with out rebate. I hate rebates! lol
Right before I am going to bed, I plug in to charge, and the phone shuts off, I cannot get it to power back up. I did not know about pulling the battery, I thought it had just died. I was going to wake up the next morning and take it back.
7-30-11 When I woke up, I looked around online, and found out about removing the battery and putting it back in. Now phone is working again.
I was able to get the OTA update to 2.3.3, right after the update, I did a master reset.
8-2-11 I downloaded a "radio scanner" app, and the first time I executed it, the phone froze, requiring another battery pull. Afterwards, the app ran fine.
Those are the only 2 major issues I have had.
Here are a few other things I noticed:
Screen: No separation, very slight light blur around top corners with lit black screen. Does not bother me, and I can't really notice it 99% of the time.
GPS: I know some have been having issues with this, for me, The time to get an accurate fix can sometimes take anywhere from 5-30 seconds. Even with the stock toggle always turned on, I do not always have the GPS Icon in the top bar, I don't know if I am supposed to. Can someone please confirm this?
WI FI: Seems to be working like intended, no complaints there.
BT: I have nothing to pair with the phone, so I will probably never know.
Making calls: this is kinda annoying, I will look through my call log and select a person, I see the dialer initiating so I put the phone to my ear, but a few seconds go by and nothing.... I look at the phone and find myself looking at the call log again, like the dialer crashed? Also, during the conversation the screen will turn off. I think this is normal, but when the phone detects motion shouldn't the screen turn back on?
Other than that, I love this phone so far. However, I do not want to swap handset after handset, refurb after refurb with T-MO or LG.
Is it possible that the phone will NOT continue to get worse as time goes on? Or should I take the first shut down as a sign of whats to come in the future? I have a 6 days left to take this thing back, but I am having a major conflict with myself about keeping it. What makes it even harder, Is I have already ordered a 32g micro SD, Trident case, and 3 extra data cables.
My plans are to root it, and run some sort of rom with it once I read up and half ass know what I am doing.
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TLDR:
Have owned phone for a week. Shut down instantly the first time I charged it requiring a battery pull. Froze/crashed due to an app maybe Second battery pull.
Question a few functions but otherwise works like a champ.
Purchased case, micro sd, extra data cables.
thinking of taking it back and cancelling contract to avoid future headaches, but not sure if I should or want to at this point. need avdice please!

Doesn't sound like a lemon. The stock software is buggy. If you're gonna root it and flash another rom then you're gonna love this phone.
The GPS indicator is normal. It only shows when an app is using GPS for your location. Otherwise it doesn't show.
G2X CM7

It doesn't sound like a lemon to me either. I bought mine in April and my phone had a few reboots while charging overnight and two freezes in the first month. It has been OK since then, although I did not do anything about it (and I'm still on Froyo). The only thing I do is that I reboot my phone manually once in 7-10 days because the phone starts to lag. I believe this is normal for all smartphones including iPhone...or am I wrong?

Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.

HTXg2x said:
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
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Click to collapse
The lockscreen issue is a known bug. CM7, or any ROM with 2.3.4+ doesn't have that problem.

Various niggles, 2nd phone.

My first G3 which I was very happy with died suddenly on me. AT&T replaced it.
My second one has some issues that my first one did not.
Connects but times out with weak wifi signals.
Double tap often does not work to wake up phone. Needs a second double tap in those instances.
Almost every incoming call the caller can not hear me until I say hello twice.
I have had one overheat episode. No open apps, put the phone in its pouch with screen off. Later in the day reached for the phone and it was very hot with nearly depleted battery.
Seems to have some lag which my first one did not.
I have done a factory reset but these problems persist.
Anyone else experience this?
I don't like to be a nuisance customer and want to find out what others are experiencing before I call AT&T tech. support again.

samsat said:
My first G3 which I was very happy with died suddenly on me. AT&T replaced it.
My second one has some issues that my first one did not.
Connects but times out with weak wifi signals.
Double tap often does not work to wake up phone. Needs a second double tap in those instances.
Almost every incoming call the caller can not hear me until I say hello twice.
I have had one overheat episode. No open apps, put the phone in its pouch with screen off. Later in the day reached for the phone and it was very hot with nearly depleted battery.
Seems to have some lag which my first one did not.
I have done a factory reset but these problems persist.
Anyone else experience this?
I don't like to be a nuisance customer and want to find out what others are experiencing before I call AT&T tech. support again.
Click to expand...
Click to collapse
Yeah id contact AT&T again, ive only have lag and data problems, hoping a custom rom fixes that!

I used AT&T's online chat. They asked me to enter the code to check the health of the battery.
Once they saw it was OK they said OK they will replace the phone. Easy as that!
Hopefully I get a good one this time.

samsat said:
I used AT&T's online chat. They asked me to enter the code to check the health of the battery.
Once they saw it was OK they said OK they will replace the phone. Easy as that!
Hopefully I get a good one this time.
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Click to collapse
Wish they were nice like that to me! I just need better battery life, and id be perfect with this phone

The one thing I cant complain about is battery life. I only charge the phone every second day and at that time I could possibly squeeze even a third day with careful usage. When they sent me this replacement phone they also sent me another battery and I have the LG charger/battery freebie on the way so I wont be short of battery power anyway!
My phone has been on for more than 12 hours today, a bunch of calls and some browsing and it's on 91%!! That can't be right.

samsat said:
The one thing I cant complain about is battery life. I only charge the phone every second day and at that time I could possibly squeeze even a third day with careful usage. When they sent me this replacement phone they also sent me another battery and I have the LG charger/battery freebie on the way so I wont be short of battery power anyway!
My phone has been on for more than 12 hours today, a bunch of calls and some browsing and it's on 91%!! That can't be right.
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Click to collapse
Id do anything for that! If i really try i can go all day, about 12 hours but my battery will be dead, i only get 3-4 hours screen on time, im thinking about getting a spare battery,