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I've been through 2 G2x's , both have had the same problems...
Random reboots
Random freezes
Random shutdowns
Crazy inconsistencies in battery life
I've also gone the route of rooting and trying CyanogenMod with the same results.
With the battery issues, I did the following test 3 nights in a row.
Phone wiped, 100% battery charge, signed into Google and let the apps download, rebooted phone, data connection turned off (airplane mode), unplugged the phone and set in the exact same spot in the same room 3 nights in a row at 11PM.
Come 8AM when I woke here's the results:
Day 1: 30% battery remaining
Day 2: 80% battery remaining
Day 3: 0% remaining - battery was stone cold dead - wouldn't boot until I plugged in.
Phone was fine when I started typing this post, but just now while typing this message I reached over to check my phone for text messages (I keep the alerts volume all the way down while at work) and it's locked up again...
Guess I'll be returning the phone for a refund and borrowing an old flip phone for a month until the Sensation comes out.
Sorry LG - when it works, it works AWESOME, but I need something a bit more reliable considering that work needs to contact me on the phone and I am on call 24/7 !
In the 2 weeks I've had it I've only had 2 random freezes and no other issues at all. This is my first android phone and the thing i see that's screwed up with android is it leaves applications open, there is no exit buttons on apps. I've been using juice defender and uninstalling any apps that keep popping back up after ending task on them.
Sorry to hear about your problems. You're doing the right thing by returning it and getting another phone. I don't understand why people have loyalties to corporations who could give 2 craps about you. Buy what works for you and makes you happy.
For me, the occassional reboot on the G2X is a pain but the promise of a stable CM release and an official gingerbread release on this hardware has me sticking it out. Can't wait
I haven't had any issues with my phone except battery life. Buy my battery life isn't as bad as yours. It used to be horrible but I got a new sim and that seemed to make it better.
Regarding the reboots, some apps are causing the phone to reboot. Either the apps aren't optimized for the phone or the other way around. I had one reboot and after I removed the offending app, never happened again.
Sent from my LG-P999 using XDA App
kangxi said:
I haven't had any issues with my phone except battery life. Buy my battery life isn't as bad as yours. It used to be horrible but I got a new sim and that seemed to make it better.
Regarding the reboots, some apps are causing the phone to reboot. Either the apps aren't optimized for the phone or the other way around. I had one reboot and after I removed the offending app, never happened again.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Actually, when I bought the phone I had them put a brand new SIM card as mine was getting to be a little long in the tooth - if getting a new one helps the situation I'd hate to see how it was with my old one :-D
Removing an offending app would prove to be a real problem for me though, as everything that I install has a legitimate work-related function.
im returning mine today for a newer batch one. its may 4 so i expect one that has the date of 4/24 and up as stated in other threads. mine reboots and freezes during random functions.
I ordered mine on the 20th so the day the phone was out in the store. I had to order mine online since i am a T-Mobile RSA. I have alittle screen bleed but not much. I will be doing exchanges until i get one with no bleed. Other wise i have had no problems at all. No reboots, lock ups, data problems, nothing the phone is rock solid. I love the phone. Every person that has come into my store with problems i have told them that T-Mobile is going to exchange this for you under the lifetime warranty if you have it for the life of you having the phone. So you have nothing to worry about. The phone is a great phone to have. Do the exchanges until you get a working one. I know i would do it until i did. Even if it meant doing it 100 times.
JWhipple said:
I've been through 2 G2x's , both have had the same problems...
Random reboots
Random freezes
Random shutdowns
Crazy inconsistencies in battery life
I've also gone the route of rooting and trying CyanogenMod with the same results.
With the battery issues, I did the following test 3 nights in a row.
Phone wiped, 100% battery charge, signed into Google and let the apps download, rebooted phone, data connection turned off (airplane mode), unplugged the phone and set in the exact same spot in the same room 3 nights in a row at 11PM.
Come 8AM when I woke here's the results:
Day 1: 30% battery remaining
Day 2: 80% battery remaining
Day 3: 0% remaining - battery was stone cold dead - wouldn't boot until I plugged in.
Phone was fine when I started typing this post, but just now while typing this message I reached over to check my phone for text messages (I keep the alerts volume all the way down while at work) and it's locked up again...
Guess I'll be returning the phone for a refund and borrowing an old flip phone for a month until the Sensation comes out.
Sorry LG - when it works, it works AWESOME, but I need something a bit more reliable considering that work needs to contact me on the phone and I am on call 24/7 !
Click to expand...
Click to collapse
A better test would have been to not install any apps. Then you could truly test your phone and not some rogue app, that you keep installing.
I'm about to do a complete wipe again and use a secondary Gmail account I have so to eliminate any apps from auto-installing and test throughout the day since I have my work PC handy.
or just skip the Gmail sign in process at first and add your Gmail account later from Settings. This will prevent it downloading your apps on first boot.
Also to the New Android User: Back closes apps, Home leaves them open. It isn't the OS's fault if you don't know how to use it.
To the OP: Have you rooted and flashed the Pre-Dexopt Patch from Paul?
http://forum.xda-developers.com/showthread.php?t=1051616
LG left the phone in Dev mode and doesn't dexopt the phone on initial bootup. This is why our phones boot so quickly. The downfall is after a few hours, it starts to lag out and lock up/reboot.
Sounds exactly like the problem you are having.
This patch is required for stock and EaglesBlood Roms excluding CM7. This should be fixed in the upcoming Gingerbread update. I also believe EaglesBlood and future roms will start coming with this patch included.
So do yourself a favor and patch it.
Basically, it's an awesome phone and many, if not all, of the issues should be resolved with software updates. Gingerbread is already in the works.
Sent from my LG-P999 using XDA App
player911 said:
or just skip the Gmail sign in process at first and add your Gmail account later from Settings. This will prevent it downloading your apps on first boot.
Also to the New Android User: Back closes apps, Home leaves them open. It isn't the OS's fault if you don't know how to use it.
To the OP: Have you rooted and flashed the Pre-Dexopt Patch from Paul?
http://forum.xda-developers.com/showthread.php?t=1051616
LG left the phone in Dev mode and doesn't dexopt the phone on initial bootup. This is why our phones boot so quickly. The downfall is after a few hours, it starts to lag out and lock up/reboot.
Sounds exactly like the problem you are having.
This patch is required for stock and EaglesBlood Roms excluding CM7. This should be fixed in the upcoming Gingerbread update. I also believe EaglesBlood and future roms will start coming with this patch included.
So do yourself a favor and patch it.
Click to expand...
Click to collapse
Yep, have tried without the patch initially and then with it.
I have signed in with the secondary Gmail account - only thing I imported from the original was my contacts, so, it's 100% stock with the exception of Paul's patch and recovery.
I'll be damned...
In an attempt to preemptively find out what I would need to return the accessories I ordered for the phone just in case I took the plunge and returned the phone, I was on hold with T-Mobile...
And while on hold, I grabbed my phone - and SURE ENOUGH - LOCKED UP HARD!
So, I guess this just made up my mind for me - I'll be returning this phone to point of purchase. Just need to use NAND to restore the stock backup , reflash stock recovery and unroot...
I am planing to return this phone too..
It seems the phone shut down completely for no reason, sometimes the screen doesn't wake up even tho phone is running in background.
So far i have tried to run completely stock with no apps installed no sync nothing and i was getting battery like 6-7 hrs.
I guess that was not acceptable for me.
I might have to wait till HTC Sensation comes out. What you think guys ?
Mine works fine, no problems at all, yes the screen bleeds a bit, but I can deal with that.
awesome phone, much better than my atrix
Sent from my LG-P999 using XDA Premium App
Slappy00 said:
Mine works fine, no problems at all, yes the screen bleeds a bit, but I can deal with that.
awesome phone, much better than my atrix
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
+1 Mine also works amazing... and a lotttt better than atrix....
ikm19 said:
I am planing to return this phone too..
It seems the phone shut down completely for no reason, sometimes the screen doesn't wake up even tho phone is running in background.
So far i have tried to run completely stock with no apps installed no sync nothing and i was getting battery like 6-7 hrs.
I guess that was not acceptable for me.
I might have to wait till HTC Sensation comes out. What you think guys ?
Click to expand...
Click to collapse
That's where my money is going...
my understanding is the sensation is locked down that's why cyan isn't going to get it. Which also means no dev support.
The MyTouch 4G and G2 were locked down too... Unless they are going to lock the bootloader?
ikm19 said:
I might have to wait till HTC Sensation comes out. What you think guys ?
Click to expand...
Click to collapse
HTC announced an update to the Sensation in Q3 that will include a NFC chip to match the features of the SGS2. I'm also guessing they'll increase the amount of RAM in the phone to make it more competitive. If the 2.3.3 update makes the G2X stable I may keep it until later in the year. If the Sensation comes out before they update the G2X I'll get Sensation. I need a phone that's consistently dependable and in that regard the G2X is a mess. I can't do custom ROMs because I travel globally and everyone I've ever used has always given me problems registering on foreign networks so CM7 is no silver bullet for me. It's a shame too because the G2X hardware (bleeding screen excepted) is pretty slick and it's really fast when the planets line up and everything works. Sigh.
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App
I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.
Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App
GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.
You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.
This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.
I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.
GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.
Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App
Ive had this sensation since day one it came out and ever since it was doing light resets showing the HTC splash and going back to the main home screen but now its become much more intense. it does a full restart and everything. I get all the splashes, the TMO one and the HTC one. And it takes forever for it to restart too! It happened to me once while i was on the phone randomly. and other times just when it was chillin in my pocket.
I put ADW Launcher on there but i hope that isnt the reason why it is doing this. My guess is that im killing the memory forcing it to restart but that shouldnt be the case if it is just in my pocket.
Let me know if you guys have had the same issue too.
I will be taking my phone back to my store whilist fighting the 50$ BS restocking fee. Ive had this thing for 4 days and its giving me problems just like the G2x! Ive had so many phones this past 3 months and its become a pain.
Exact the same issue here, and seeing other posts on this forum, we are not the only one... Shop where I bought the phone YESTERDAY (in Holland), does not wan to replace it or return my money, guy just wants to repair it? OK, that's a dodgy side of the shop, but I believe that HTC should do something about this. I think that since yesterday, I have sent about 30 'Abnormal reset' reports. The phone prompted me to send this to HTC and I did.
I hope that you can resolve your issue. Maybe an idea - I have Lebara prepaid card - and it happens every 2 minutes that the phone resets itself. Maybe if you try another card - you might get better luck - but that should not be the point - we just want to use our own sim-cards, right?
If you manage to get the solution - please let me know. Cheers and good luck!!!!
Mine seems to reboot the ui constantly as well. At first it seemed like it was only when I installed large batches of apps. Now I've seen it when closing the browser, closing angry birds, after leaving the settings menu... It seems completely random. Very sad, it looks like I'm returning yet another device and waiting for the next. This is just one of Many issues I've had after only one week of use.
Sent from my HTC Sensation 4G using XDA App
I literally took mine off the charger and it was ON...Got on my Xoom for a second and something told me to grab my phone...So as I hit the power/unlock button nothing happens....i hold it down...nothing...i try the volume and all the others...nothing...
So i finally took the battery off..put it back in and it starts up once i pushed the button...
Thats what i get as far as my issue..basically the phone turns off randomly on its own...I miss all kinds of calls and stuff.
I pray this is addressed in an OTA..cause my 1st unit had 0 issues other than the 1 dead pixel that i should have just dealt with.
This happened to me two of three times today. It seems as if the quality of the software is deteriorating the longer I have had it.
Posted in another thread. Had the phone 5 days and until this afternoon no problems at all. Today it was sitting on my desk, screen dark and spontaneously the boot screen came on and it was booting. Wasn't running anything.
Just using stock Sense, no launchers or even widgets running.
So far just one reboot. Will keep monitoring.
Mine just restarted twice today while I was speaking!
And the gsm signal is really, really bad compared with other phones.
This is just the way that Android works. Launchers (and other apps not currently being used) get pushed out of memory when the memory is needed, such as when browsing with lots of windows open or playing a memory intensive game. When going back to the launcher, it therefore needs to reload.
It's not an error or a bug.
You'd basically be taking you're phone back saying "The OS on my phone is working how it was designed. Please can I have a refund."
I'm kinda hesitant to post this, because I know you guys go through great lengths to emphasize searching first. I watched the video when I registered, nice touch. More forums could use vids like that!
oh well, here we go:
I have owned an Iphone every since they where introduced to the market. I have been wanting to make a switch for a while now. I was very close to purchasing a G2x back in April when they came out, but I held off. Well recently, a coworker let me check out his HTC G2 and I was amazed at the functionality, features, and other misc items compared to my old Iphone 3GS. I was never a fan of the slide out keyboard, so I knew the G2 was not for me.
Last week, I just missed the free promo on T-MO's web site, so Instead I purchased a G2X locally. I was totally unaware of all the problems you guys where having, as the typical review sites never mention these issues.
I have owned the phone for 8 days, So far here is whats been a going on:
7-29-11 Purchased the phone from Best Buy, decided to buy from them since they where the cheapest out the door with out rebate. I hate rebates! lol
Right before I am going to bed, I plug in to charge, and the phone shuts off, I cannot get it to power back up. I did not know about pulling the battery, I thought it had just died. I was going to wake up the next morning and take it back.
7-30-11 When I woke up, I looked around online, and found out about removing the battery and putting it back in. Now phone is working again.
I was able to get the OTA update to 2.3.3, right after the update, I did a master reset.
8-2-11 I downloaded a "radio scanner" app, and the first time I executed it, the phone froze, requiring another battery pull. Afterwards, the app ran fine.
Those are the only 2 major issues I have had.
Here are a few other things I noticed:
Screen: No separation, very slight light blur around top corners with lit black screen. Does not bother me, and I can't really notice it 99% of the time.
GPS: I know some have been having issues with this, for me, The time to get an accurate fix can sometimes take anywhere from 5-30 seconds. Even with the stock toggle always turned on, I do not always have the GPS Icon in the top bar, I don't know if I am supposed to. Can someone please confirm this?
WI FI: Seems to be working like intended, no complaints there.
BT: I have nothing to pair with the phone, so I will probably never know.
Making calls: this is kinda annoying, I will look through my call log and select a person, I see the dialer initiating so I put the phone to my ear, but a few seconds go by and nothing.... I look at the phone and find myself looking at the call log again, like the dialer crashed? Also, during the conversation the screen will turn off. I think this is normal, but when the phone detects motion shouldn't the screen turn back on?
Other than that, I love this phone so far. However, I do not want to swap handset after handset, refurb after refurb with T-MO or LG.
Is it possible that the phone will NOT continue to get worse as time goes on? Or should I take the first shut down as a sign of whats to come in the future? I have a 6 days left to take this thing back, but I am having a major conflict with myself about keeping it. What makes it even harder, Is I have already ordered a 32g micro SD, Trident case, and 3 extra data cables.
My plans are to root it, and run some sort of rom with it once I read up and half ass know what I am doing.
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TLDR:
Have owned phone for a week. Shut down instantly the first time I charged it requiring a battery pull. Froze/crashed due to an app maybe Second battery pull.
Question a few functions but otherwise works like a champ.
Purchased case, micro sd, extra data cables.
thinking of taking it back and cancelling contract to avoid future headaches, but not sure if I should or want to at this point. need avdice please!
Doesn't sound like a lemon. The stock software is buggy. If you're gonna root it and flash another rom then you're gonna love this phone.
The GPS indicator is normal. It only shows when an app is using GPS for your location. Otherwise it doesn't show.
G2X CM7
It doesn't sound like a lemon to me either. I bought mine in April and my phone had a few reboots while charging overnight and two freezes in the first month. It has been OK since then, although I did not do anything about it (and I'm still on Froyo). The only thing I do is that I reboot my phone manually once in 7-10 days because the phone starts to lag. I believe this is normal for all smartphones including iPhone...or am I wrong?
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
HTXg2x said:
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
Click to expand...
Click to collapse
The lockscreen issue is a known bug. CM7, or any ROM with 2.3.4+ doesn't have that problem.
My wife's phone randomly turned off yesterday and we just ignored it. Today, it would randomly restart and/or turn off at least 3 times the whole day. When we have it plugged in to charger, it would randomly turn off and restart. Then we have to pull the battery out to turn the phone on. But now, the phone won't even turn on anymore. I have a G5 (w/ Verizon) and we tried swapping the battery packs and her phone won't turn on. Just to be sure, I plugged her battery to my phone and it started, though it displayed a "Module not compatible with Verizon"
Anyone else running into similar issues?
Yes. Today I had about 30 app updates to do in Google Play. I set it to update all while here at work, put it in my pocket, and went to take care of some tasks here in the building. The next time I pulled it out about an hour after that, I noticed the phone was off. It wasn't hot or overheating, and the power button doesn't respond regardless of how long I hold it in. Recovery mode also doesn't start up. I removed/reinserted the battery multiple times to no avail.
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
DarkMage619 said:
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
Click to expand...
Click to collapse
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
I'm in the UK on EE and I've also had this problem with both my original LG G5 and the replacement. The phone display would randomly disappear then it would be impossible to switch it back on using the power button and recovery mode didn't work either. The only way to make it work again was to plug it into the charger.
Luckily I was within the 14 days and have returned them both. The second is awaiting assessment by their engineers but I've lost faith and am going with the Samsung Galaxy S7 instead.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
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I called T-Mobile and told them my phone was dead. Saying it was dead allowed me to avoid all the tech support questions and they sent me a new phone with 2 day shipping. I was surprised how quickly they sent the new phone to me. I don't think there is any way they will give you a full refund if you are outside of the 14 day window but you are still well within the warranty period so I would keep bugging them till you get a phone you are fully satisfied with.
In addition you can use the LG backup app to save all apps and the associated data. After everything is backed up wipe the phone that way you keep your data with you on an SD card. I couldn't wipe the data off my dead phone but I doubt it could be retrieved anyway.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
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if you call t mobile and tell them about yiur problem they will send you a new one try it
Sent from my SM-G935T using XDA-Developers mobile app