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People with Refurbished Phones

For those who have used their warrantee to get a refurbished phone, is it working better than the new one you had? OR are you still experiencing problems? If so, what kind of problems are you experiencing (random shutdowns, reboots, no 3 button recovery, etc)? Chime in!

I have been using a "refurbished " phone now for over 20 days and dont have any issues.. The only problem I was having was with the batteries overheating and that was solved when att kindly sent me a new battery free of charge.
I also dont think the phone is really refurbished.. How can they refurbish something so quickly??

I have a warranty swap also. There is just no way this thing was a refurb I completely agree. No marks on any part of it and screen is perfect covered in original plastic. Refurbs will take a few more months to show up I think. My warranty swap doesn't freeze on me anymore but gps can't really lock still..

three button works fine btw

thanks for the replies guys. this eases my mind. my phone has randomly shut off on me. i dont want to risk setting an alarm for work/school and not being able to wake up because the phone turned off.

anyone else w/ refurbished phones?

Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.

88EVGAFTW said:
Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.
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please chime back in and let us know how the new phone is. let me know if it looks brand new

bump......

[Q] Should i Keep it or exchange it? battery life question

i have my g2x rooted and running great the only problem is battery life i went from a full charge to 65 percent in about 2 and a half hrs! with just sending a few texts and chatting on skype for about 10 min, i called tmobile and here are my options i can wait till may 5th and they can just send me a battery or i can take it back and risk getting a defective one! I have never had any random reboots or freezing so far! except when i deleted some tmobile bloatware i got a couple fc's and had to restart then everything was fine! what should i do?

What processes are running in the background? Which task killer app are you running with what kill frequency?
Sent from my NookColor using Tapatalk

why may 5th
danz8509 said:
i have my g2x rooted and running great the only problem is battery life i went from a full charge to 65 percent in about 2 and a half hrs! with just sending a few texts and chatting on skype for about 10 min, i called tmobile and here are my options i can wait till may 5th and they can just send me a battery or i can take it back and risk getting a defective one! I have never had any random reboots or freezing so far! except when i deleted some tmobile bloatware i got a couple fc's and had to restart then everything was fine! what should i do?
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why would you have to wait until may 5th for a replacement of a defective item. and it is defective if you do the right thing with it let it drain all the way than fully charge a couple times.
I have an up time off charger for 22 hours now some texting , some messing with phone a couple calls. and still at 67% intentially testing to see how it did. in mainly standby with minimal use. when i get my hdmi cord tommorow ill start pushing it . want to make sure it doesnt over heat or burn up like some report.
But by may 5th the 2 weeks will be up and if its something other than the battery it will be more difficult to get replaced. a year warrenty at least and if you have insurance with tmobile it covers everything that is a phone defect with no deductable(i was told) so just more of a pain.
keep doing what ever your doing run that puppy until it dies and recharge leave on for 2 hours after it says its charged and see if its any better. if not id look more into why you have to wait for may 5th to get a replacement.

After clearing all the crap off the phone, I left mine on most of the day. After eight hours comprised of about and hour talking, a fair mount of browsing the web, etc, and most of it with wifi calling active, I'm at 50%.

nothing really i use auto killer memory to close what ever i open

i have tried the drain the battery all the way down and they still didnt work! i tried the reset the phone as well i guess i will take it back, one question tho do i have to unroot and return the tmobile apps for them to take it back?

eagle1967 said:
I have an up time off charger for 22 hours now some texting , some messing with phone a couple calls. and still at 67% intentially testing to see how it did. in mainly standby with minimal use. when i get my hdmi cord tommorow ill start pushing it . want to make sure it doesnt over heat or burn up like some report.
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I would love to be able to get that kind of battery life lol...are you doing anything special for that?

I think the top part goes really fast and it will take a long time to get from 50% to 0. Also, it's just in the first few days I think it will act a little differently after a few charges.
edit: why are you guys using taskkillers or autokiller?

worker1 said:
I think the top part goes really fast and it will take a long time to get from 50% to 0. Also, it's just in the first few days I think it will act a little differently after a few charges.
edit: why are you guys using taskkillers or autokiller?
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I was going to ask the same thing. Wouldn't this make the battery worse, if anything?

do i have to unroot and return the tmobile apps for them to take it back? please let me know

I'm also considering returning it but first I will wait for few days and see if it gets better. However I was wondering, what is tmobile's return policy for off contract phones? Is it true that you can return it anytime within a month?

danz8509 said:
do i have to unroot and return the tmobile apps for them to take it back? please let me know
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Yes you do. Rooting voids any warranty you have on the device.

i was told 14 days buyers remorse period is what the tmobile said when i called today

danz8509 said:
i was told 14 days buyers remorse period is what the tmobile said when i called today
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That's correct but I would still imagine that rooting your phone could void this in the same way it voids any warranty.

And I thought I was one of the lucky ones...

Had the g2x since launch day, loved the speed, size, etc. Never had a single reboot (actually did once or twice while charging in the first few days), screen bleed and had fairly good battery life to boot with fairly heavy usage. What more can you ask for, right?
So fast forward to today...i was in the middle of typing a text and battery died, I was at 1%. So I plug it in, turn it on and then it got really hot and non stop rebooting only while on the charger. Taking it off the charger would stop the reboots, plug it in again reboot cycle again within minutes (no sound to warn me its rebooting, no start up animation).
Eventually when it was on the charger the battery icon looked really weird, it was completely white with 2 circular arrows in it, never seen that before, anyone know what that means.
After a while the phone cooled down and has now been charging for he last hour with no rebooting. I did call Tmo and they are sending me a new battery and handset.
I am unsure what to do, keep mine since it appears to be fine now or keep the replacement items. I am not rooted completely stock with minimal apps installed.
I really, really dont feel like setting up all my prefs again and reinstalling apps. One thing is for sure i am seriuosly considering the HTC sensation now. Had the MT4G before and it was great, so my perception of HTC is high.

mikea3000 said:
Had the g2x since launch day, loved the speed, size, etc. Never had a single reboot (actually did once or twice while charging in the first few days), screen bleed and had fairly good battery life to boot with fairly heavy usage. What more can you ask for, right?
So fast forward to today...i was in the middle of typing a text and battery died, I was at 1%. So I plug it in, turn it on and then it got really hot and non stop rebooting only while on the charger. Taking it off the charger would stop the reboots, plug it in again reboot cycle again within minutes (no sound to warn me its rebooting, no start up animation).
Eventually when it was on the charger the battery icon looked really weird, it was completely white with 2 circular arrows in it, never seen that before, anyone know what that means.
After a while the phone cooled down and has now been charging for he last hour with no rebooting. I did call Tmo and they are sending me a new battery and handset.
I am unsure what to do, keep mine since it appears to be fine now or keep the replacement items. I am not rooted completely stock with minimal apps installed.
I really, really dont feel like setting up all my prefs again and reinstalling apps. One thing is for sure i am seriuosly considering the HTC sensation now. Had the MT4G before and it was great, so my perception of HTC is high.
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If you don't notice any problems, keep it
The same thing happened to me this morning
Battery health status OVERHEAT
took off battery cover, i powered off through menu, powered back on through button
WHITE BATTERY REFRESH LOGO followed by media scan
Working as good as ever, and actually my battery life is a little better

Get a new battery asap. Yours is bad if it's overhearing during charge.

diablos991 said:
Get a new battery asap. Yours is bad if it's overhearing during charge.
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im kind of in the same boat as the op but not as bad on the overheating. how do i get a new battery? i bought from amazon and its past the return period.

My opinion of LG is really low. First the sd card slot died on my Optimus T and then numerous problems with my returned G2x. I hate to say it, but the grass is definitely greener on the HTC side right now. I will be checking out the sensation if permaroot happens.

yup, mine did the same thing. all was good for a month or so then boom my battery just freaked out. I wrestled with it a few days then last night it went from 100% - 0% in 6hrs while powered off. It's the battery. Get a new one.

Mine doesn't reboot...it just shuts off. Won't turn back on until I yank the battery. Only issue happens like once a day. But ill point out I'm now pissed Droid x gets gb Friday and I'm still using froyo...granted.by choice because I refuse to use a leak.
Sent from my LG-P999 using XDA Premium App

ericc191 said:
My opinion of LG is really low. First the sd card slot died on my Optimus T and then numerous problems with my returned G2x. I hate to say it, but the grass is definitely greener on the HTC side right now. I will be checking out the sensation if permaroot happens.
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Not to change subject here but permaroot doesn't do much if the bootloader is locked. Gaining root doesn't mean custom roms or mods. You'll be able to use Titanium Backup but so what.
Also, back on topic. There are lots of reports that the batteries are bad and if it is over heating I'd definatly replace it.
Tmo sent me a replacement G2x after I thought I fried mine. I fixed it eventually by flashing several CWM recoveries. The replacement had nasty screen bleed. Needless-to-say I sent the replacement packing.

I was using my phone all day yesterday like usual I let my battery die all the way before charging again and today for some reason my battery is dying quickly.
Took off the charger at 6 am and it is now 11am and I have only 50% usually I have 70% or so. I hope my battery is not crapping out on me... I guess Ill find out in the next few days maybe this is just a fluke... I hope...

player911 said:
Not to change subject here but permaroot doesn't do much if the bootloader is locked. Gaining root doesn't mean custom roms or mods. You'll be able to use Titanium Backup but so what.
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Good thing it's not gonna be locked then eh?
http://www.tmonews.com/2011/05/htc-decides-to-unlock-bootloaders-moving-forward/

RevenG said:
Good thing it's not gonna be locked then eh?
http://www.tmonews.com/2011/05/htc-decides-to-unlock-bootloaders-moving-forward/
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It is locked and HTC said this policy applies only moving forward. Which means future phones. There is no word about existing phones yet.
Sent from my G2x

I am on my third G2x. From the day I received the last one(3 weeks ago) it has been rock solid(NO reboots-no screen freezes- no dropping data connections). Two days ago I bought a router and decided to use wifi in my home. Since hooking it up and running the G2X on it I find that I have reboots-screen freezes and oh yes data connection dropped (numerous times)I guess the wifi is just not meant for this phone. 3 weeks of happy usage and bam!! wifi in the house. I have also had apps changing settings without my doing so( never happened before wifi usage<) Also now the Gps is even worse than before.Been running it without the wifi and still getting the same issues now. Oh how I wish I had just stopped after the second one and asked for refund. This could (and probably will be eventually) a super super phone. I just don't know if I have the patience to wait . I just ordered an Asus Transformer which will be here on 5/31/11, maybe playing with it will soften my stance on how I view the G2x at this moment. Anyone else had the wifi situation?

I'm rooted with cwm. I have random freezes but it appears to only be random kernels. As well as only certain versions of android. Once the gb update comes out, I'm sure alot of our problems will clear up...
Sent from my LG-P999 using XDA App

[Q] Another G2x noob, is my phone going to be a lemon?

I'm kinda hesitant to post this, because I know you guys go through great lengths to emphasize searching first. I watched the video when I registered, nice touch. More forums could use vids like that!
oh well, here we go:
I have owned an Iphone every since they where introduced to the market. I have been wanting to make a switch for a while now. I was very close to purchasing a G2x back in April when they came out, but I held off. Well recently, a coworker let me check out his HTC G2 and I was amazed at the functionality, features, and other misc items compared to my old Iphone 3GS. I was never a fan of the slide out keyboard, so I knew the G2 was not for me.
Last week, I just missed the free promo on T-MO's web site, so Instead I purchased a G2X locally. I was totally unaware of all the problems you guys where having, as the typical review sites never mention these issues.
I have owned the phone for 8 days, So far here is whats been a going on:
7-29-11 Purchased the phone from Best Buy, decided to buy from them since they where the cheapest out the door with out rebate. I hate rebates! lol
Right before I am going to bed, I plug in to charge, and the phone shuts off, I cannot get it to power back up. I did not know about pulling the battery, I thought it had just died. I was going to wake up the next morning and take it back.
7-30-11 When I woke up, I looked around online, and found out about removing the battery and putting it back in. Now phone is working again.
I was able to get the OTA update to 2.3.3, right after the update, I did a master reset.
8-2-11 I downloaded a "radio scanner" app, and the first time I executed it, the phone froze, requiring another battery pull. Afterwards, the app ran fine.
Those are the only 2 major issues I have had.
Here are a few other things I noticed:
Screen: No separation, very slight light blur around top corners with lit black screen. Does not bother me, and I can't really notice it 99% of the time.
GPS: I know some have been having issues with this, for me, The time to get an accurate fix can sometimes take anywhere from 5-30 seconds. Even with the stock toggle always turned on, I do not always have the GPS Icon in the top bar, I don't know if I am supposed to. Can someone please confirm this?
WI FI: Seems to be working like intended, no complaints there.
BT: I have nothing to pair with the phone, so I will probably never know.
Making calls: this is kinda annoying, I will look through my call log and select a person, I see the dialer initiating so I put the phone to my ear, but a few seconds go by and nothing.... I look at the phone and find myself looking at the call log again, like the dialer crashed? Also, during the conversation the screen will turn off. I think this is normal, but when the phone detects motion shouldn't the screen turn back on?
Other than that, I love this phone so far. However, I do not want to swap handset after handset, refurb after refurb with T-MO or LG.
Is it possible that the phone will NOT continue to get worse as time goes on? Or should I take the first shut down as a sign of whats to come in the future? I have a 6 days left to take this thing back, but I am having a major conflict with myself about keeping it. What makes it even harder, Is I have already ordered a 32g micro SD, Trident case, and 3 extra data cables.
My plans are to root it, and run some sort of rom with it once I read up and half ass know what I am doing.
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TLDR:
Have owned phone for a week. Shut down instantly the first time I charged it requiring a battery pull. Froze/crashed due to an app maybe Second battery pull.
Question a few functions but otherwise works like a champ.
Purchased case, micro sd, extra data cables.
thinking of taking it back and cancelling contract to avoid future headaches, but not sure if I should or want to at this point. need avdice please!

Doesn't sound like a lemon. The stock software is buggy. If you're gonna root it and flash another rom then you're gonna love this phone.
The GPS indicator is normal. It only shows when an app is using GPS for your location. Otherwise it doesn't show.
G2X CM7

It doesn't sound like a lemon to me either. I bought mine in April and my phone had a few reboots while charging overnight and two freezes in the first month. It has been OK since then, although I did not do anything about it (and I'm still on Froyo). The only thing I do is that I reboot my phone manually once in 7-10 days because the phone starts to lag. I believe this is normal for all smartphones including iPhone...or am I wrong?

Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.

HTXg2x said:
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
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The lockscreen issue is a known bug. CM7, or any ROM with 2.3.4+ doesn't have that problem.

[Q] Strange power problem

My HTC Sensation seems to have a very strange power problem and I am hoping someone can help. Around four months ago my phone started switching itself off when I went to do something, it could be read a text, make a call or maybe send a text. What I noticed is when I turned the phone back on the battery level would jump down, it could “lose” 20-60% of its battery life.
If I then put it on charge it would never return to 100% unless I restarted it, it was almost as if the phone didn’t recognise the % of battery it had “lost”. This could happen many times a day and once it switched itself off around 15-20 times as I tried to make a phone call when hiking in the mountains.
The only time it keeps working is if it is connected to a power source. Also when it does switch off I notice it becomes quite hot at the bottom of the screen.
I swapped batteries with my girlfriend who has the Sensation XE and with her battery my phone worked fine but with my battery her touchscreen wasn’t as responsive as normal which was very strange.
I was running the HTC stock firmware but I moved to CyanogenMod to play with it and see if it was a software issue but the problem continues with CyanogenMod.
I spoke to HTC but they said I was out with my 12 month accessory warranty so I’d have to buy a new battery. The problem kept happening and it drove me round the bend for a while until I just decided I’d buy an Anker battery. I’ve had it for almost two months and all was going well until yesterday when my phone turned itself off as I tried to send a text.
Since then it must have turned itself off around 6 times either trying to make a call, read a text or send one.
Does anyone have any ideas? I thought it was just a dud battery at first but now with the exact same thing happening to the second one I wonder if it’s something else.
Thanks

try to put a piece of paper or something to fit where the battery connects with the device
maybe loses somehow the connection
best wishes

Hi Lsmith,
This issue seems to happen on many Sensation devices... but there is hope!
Sometimes it's due to a custom Rom or due to a let's say "faulty" connection between battery and the connectors of your device.
- I would first suggest to charge your phone up to 100% (if possible). After that, perform a reset (make a backup) and look how your device behaves.
- If you still detect the same behavior follow this thread ->
http://forum.xda-developers.com/showthread.php?t=1531232 (check out the last picture). This is the so called paper trick...
For me it's enough placing a folded paper on the battery itself, covering part of the sim card. Just try out what suits you best.
Cheers
tneS morf ym noitasenS gnisu klatapaT

Thanks guys, I'll take a look at that thread.