Dead Nexus 5 - possbile warranty issues - Nexus 5 Q&A, Help & Troubleshooting

Hey guys, so I have a big problem. If found my Nexus 5 randomly turned off when I was at work. Tried turning it back on, no luck. Tried charging no luck. Tore it down to check everything, looks fine. Then I plugged everything back in and left the back cover off, and it makes a clicking noise when the power button is held but nothing. It stops clicking after about 5-10 seconds.
What's even more problematic is that my device is rooted with a custom kernel (I was running unlocked bootloader, root, stock rom with Faux Kernel for the best part of 3 months problem free) and I'm sort of worried about sending it back for warranty. Any ideas what to do?

Send it in. You should be fine. Google has stated they won't void a warranty of the device is unlocked and rooted. I wouldn't worry. There have been a ton of times I've sent in devices rooted and never had a warranty denied.

Can you go into bootloader? If yes,try go back to stock first.

Thanks matt
No, unfortunately not Simonna, the phone is completely dead

To be honest, they are more likely to void the warranty because you took it apart. I hope they don't though.
Sent from my Nexus 5

Can they tell if it's been disassembled?

aneesh99 said:
Can they tell if it's been disassembled?
Click to expand...
Click to collapse
Not unless you damaged something while taking it apart.

I don't think I did...

Related

Phone Dead?

So I just got this Captivate and it's not rooted or anything. I used the Sideloading Wonder just once for an app. But then I tried to do a software update and the phone went black. After about 30 minutes it was really hot and I could not turn it back on. Any suggestions as to what the problem may be?
Installing one app with sideload wonder mechine, should not have casued any issues.
If your phone "Bricked" while downloading and installing the update, I recommend taking it into an AT&T warranty center and have them replace it. There are ways in most cases to unbrick the phone (I think), but that requires flashing a ROM which will void the warranty and possibility make it so you cannot replace the phone under warranty.
When you go into the warranty store that you received a message to update the phone and it froze during the update and will not wake back up. They will either fix it on the spot, which I doubt, or excahnge it for a referb that will still be under warranty for the rest of your 1 year warranty period.
Is there any reason the phone isnt coming back on at all. I mean do you think maybe the battery could just be shot and all i need is a new battery?
If its a new phone and not refurbished, I highly doubt its just the battery.
On another android forum there was a topic about over clocking, it mentioned the battery will begin to deteriorate when it hits temperatures around 140F, it never said it would completely fail. (correct me if I'm wrong)
But, it may be possible, but I don't think it would be the complete reason.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Is my Sensation dead?

Hi guys!
I'm Running Leedroid 2.3.0 on my sensation since 2.3.0 was released.
I'm CWM v4.0.1.4 (charging fixed! blue text) on it.
The Phone ran perfect until yesterday. I didn't overclock and didn't do any other special tweaks, i used it as it was.
Yesterday i used google maps navigation for about 5 - 10 minutes. after that the phone was really hot. I stopped navigation and killed google maps with the stock task manager.
I put the phone into my pocket, about 20min later i noticed the phone turned off. it was still a little bit warm.
Now the phone doesn't turn on anymore. when i plug in the charger, nothing happens. not even the orange led turns on. absolutely nothing.
i've tried all combinations off pulling the battery, left it out for som time and plug it in again. try to charge....
No chance - the phone seems to be dead.
I've got no idea if it is a hardware or a software problem. how can i find out?
What can i do?
I think my warranty is void by rooting and flashing the custom rom.
You should check first if the Battery or the phone is the problem. Try getting another battery that u can try out. If it is not working, then probably your phone is dead. However, I would replace it with warranty. Since it's dead they can not turn it on and check if u modded it. Maybe they can detected that if they would take out the mainboard and connect it to some JTAG device, but I'm 99.9% sure they will not do this. Imagine the costs of doing this with every phone they get for replacement... It's not easy to detect if the Software on the phone was manipulated once the phone is dead due to a hardware defect.
What you can also try ist connect it to usb port on PC and try turning on. Does the PC detect anything?
PC doesn't detect anything.
I tried another battery today, same problem.
Do you think it is a hardware problem?
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Vineares said:
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
agreed. warranty, warranty, warranty
i think it is best for you to bring back to the tmobile store to get it check or get a new replacement. dont answer too much questions if they ask because they might try to look for away to void your warranty or refuse for service.
I'll bring it to t-mobile tomorrow.
I got a new one.
T-Mobile replaced it.
glad they did!
nonione said:
glad they did!
Click to expand...
Click to collapse
thats a good news

Screen Separation..

Sup guys, I've had my phone for about 3 months now and I believe the screen is separating from the phone. When I press on the middle left section of the screen I hear a cracking noise, but on other parts of the screen it's fine. I was thinking about returning my phone to stock and calling Verizon. Has anyone else have this issue?
My first tbolt's screen started to pull up on the lower right side near the search key. I ended up snagging it on my pants a couple times and decided it was time to return it.
Do you think Verizon will void my warranty if I call them with a rooted phone since it's a physical issue?
D623 said:
Do you think Verizon will void my warranty if I call them with a rooted phone since it's a physical issue?
Click to expand...
Click to collapse
I wouldn't take the chance. Restore to stock. Better safe than sorry.
Sent from my ADR6400L using Tapatalk
D623 said:
Do you think Verizon will void my warranty if I call them with a rooted phone since it's a physical issue?
Click to expand...
Click to collapse
First of all, mine does the same thing. It's more an annoyance than anything. It's the tape not sticking like it should. Second, Verizon isn't going to void your warranty for calling on a rooted phone. If they did, mine would have been voided a dozen times now.

How to unroot for repair?

Hi guys
My device spent 15 minutes on a wet patch of grass, embedded in mud though thankfully it had stopped raining. I found it caked in gloop and spent that night cleaning the ports and making it shiny again. It worked fine after until 3 days later (today). Now the USB port appears to have stopped working; it won't charge nor will my PC recognize it. It worked flawlessly before the mud incident.
I have the JellyBelly ROM installed with CWM recovery ... and obviously need to send it in for repair. Good chance Vodafone won't do it under warranty because I'm rooted etc. Plus it's a work phone so I will get told off if I truly voided the warranty!
Can I get the phone back to stock status, either ICS or JB, with a locked bootloader?
Thanks in advance ~ !
Edit: I realise I can unroot and re-lock using USB cable through my Win PC but .... worse case scenario came true & cannot use the USB cable!
tweeny80 said:
Hi guys
My device spent 15 minutes on a wet patch of grass, embedded in mud though thankfully it had stopped raining. I found it caked in gloop and spent that night cleaning the ports and making it shiny again. It worked fine after until 3 days later (today). Now the USB port appears to have stopped working; it won't charge nor will my PC recognize it. It worked flawlessly before the mud incident.
I have the JellyBelly ROM installed with CWM recovery ... and obviously need to send it in for repair. Good chance Vodafone won't do it under warranty because I'm rooted etc. Plus it's a work phone so I will get told off if I truly voided the warranty!
Can I get the phone back to stock status, either ICS or JB, with a locked bootloader?
Thanks in advance ~ !
Edit: I realise I can unroot and re-lock using USB cable through my Win PC but .... worse case scenario came true & cannot use the USB cable!
Click to expand...
Click to collapse
I dont think that is possible to do such things without using pc. just try that to another pc cause it might be your phones fault and the pc`s.
nikolas7gr said:
I dont think that is possible to do such things without using pc. just try that to another pc cause it might be your phones fault and the pc`s.
Click to expand...
Click to collapse
Hmm I have two cords, a charger and a USB cable. Neither works all of a sudden and yes, I tried another PC with same result. All my reading seems enforces that a PC connectoin is required to lock the device through fastboot / ADB.
Any other ideas, xda? (and thanks for your reply)
Sometimes if you take for a repair shop that they repair phones they can do it without a problem. I'm not sure if they would mind if it was rooted or not and if you have an unlocked bootloader. All they need to do is change the USB port. I haven't checked but with a friend of mine he has jailbroken his iphone and the power button stopped working and the repair shop accepted it. So, just try but I'm sure they would accept it.
UslessSniper001 said:
Sometimes if you take for a repair shop that they repair phones they can do it without a problem. I'm not sure if they would mind if it was rooted or not and if you have an unlocked bootloader. All they need to do is change the USB port. I haven't checked but with a friend of mine he has jailbroken his iphone and the power button stopped working and the repair shop accepted it. So, just try but I'm sure they would accept it.
Click to expand...
Click to collapse
Will do thanks.
Happy to help. But remember I'm not 110%sure it would work. Tell me if it did.
Sent from my Galaxy Nexus using xda app-developers app

[Q] Has unrooting for warranty ever worked for anyone?

So I have a new Galaxy S3 I747 Bell Canada, and I'm thinking of rooting it, but I still have 11 months of warranty left. Now I know that I can just follow the complicated guides to 'unroot' it, if I need to send it back, but has that ever actually worked for anyone here?
Because think about it. If you need to send your phone back for warranty, it is probably broken, right? If your phone is broken, how can you possibly unroot it first? Sure there are some non-bricked reasons you could send your phone back, such as a broken camera or a small deadzone in the touchscreen, but I'm just worried that my phone will suffer a NAND flash breakdown (after that whole kefuffle in the news) or a malfunctioning CPU while in a rooted state.
But then I think, well if the NAND flash or CPU completely dies, will THEY even be able to tell if the phone is rooted? I mean sure they have tools where they can rip the flash out of the mobo and read it and see if it's rooted, but to do all that would cost them labour hours. I would imagine if I sent back a rooted phone with just a broken camera, they would turn on the phone and see the big "THIS PHONE IS ROOTED!!!" message and refuse my warranty, but if I can turn my phone on, I will unroot it before I send it in for a broken camera. But if the phone CANT turn on, would they really bother with all those low-level hardware tools to try and fix my phone and see if its rooted? Wouldn't they just send me a new phone, and possibly try and refurbish my broken one to resell, without ever noticing that its rooted?
Depends on what your issue. Most of the buttons on my D2 stopped working and I had to send it in for warranty. Had to sbf and wipe and then it was fine. VZ has additional "root counter" features, but as you aren't using their device the standard unroot procedures should be fine. I think they take care of the on-board root counter.
If your phone is completely unusable then you're just out back. Obviously you can't take care of what you need to do if the phone isn't functioning at all. That said, depending on the damage they might not even be able to check for root anyway, and they just might not care. Also depends on your carrier's policies.
Honestly i don't recomend rooting ur phone on the the warranty period

Categories

Resources