[Q] SW2 not as waterproof as what it says it is, what should i do? - Sony Smartwatch

It was raining quite heavily in the weekend and I was wearing my SW2 and the charging cover was firmly pressed in as I always make sure it is after every time I charge it and it got a bit wet and seemed to be working fine during the weekend after it had gotten wet but today I noticed that the top half of the screen isn't responding pretty much at all and I can very very rarely pull down the notification bar or swipe the screen using the top half of the display but I am able to press the icons in that part. I also noticed the light sensor has little bubbles of moisture in it. Would I be able to claim it under warranty seeing it is meant to be IP57 and should have been able to be worn in the rain?

Just file a claim, don't give then any more details than they need.
Sent from my Nexus 5 using Tapatalk

uh60james said:
Just file a claim, don't give then any more details than they need.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I'd probably try the 'ol bag of rice trick and then claim it on warranty if that didn't work . Hopefully they don't have any of those color changing moisture detecting indicators in there
Best of luck!

uh60james said:
Just file a claim, don't give then any more details than they need.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
I have done 2 showers with smartwarch 2 at the wrist and no problem. IP57 significa poter immergere l'orologio in acqua per mezz'ora fino ad un metro di profondità.

Penguwin said:
I'd probably try the 'ol bag of rice trick and then claim it on warranty if that didn't work . Hopefully they don't have any of those color changing moisture detecting indicators in there
Best of luck!
Click to expand...
Click to collapse
Even if they do have the indicators they advertise it as water resistant, I would assume as long you don't tell them you went scuba diving with it or something crazy like that you should be good to go. That said I have never had to file a warranty claim on a Sony product before so I have no idea how much of a hassle they may give somebody.

uh60james said:
Even if they do have the indicators they advertise it as water resistant, I would assume as long you don't tell them you went scuba diving with it or something crazy like that you should be good to go. That said I have never had to file a warranty claim on a Sony product before so I have no idea how much of a hassle they may give somebody.
Click to expand...
Click to collapse
It did start working perfectly fine yesterday but today its suddenly become unusable where just sliding along the screen its stuttering because its picking up my finger on and off rapidly and the capacitive buttons underneath aren't responding as much as they should so I think ill just do a warranty claim saying I was walking home in the rain and didn't bother about covering the watch because it was meant to be water resistant so I assumed it would be fine seeing my phone isn't water resistant and I use that in the rain with no problems. The watch is only 4 months old so id expect them to replace it which if I get a new one I may just look into selling it new and getting google wear when they're released haha

dc959 said:
It was raining quite heavily in the weekend and I was wearing my SW2 and the charging cover was firmly pressed in as I always make sure it is after every time I charge it and it got a bit wet and seemed to be working fine during the weekend after it had gotten wet but today I noticed that the top half of the screen isn't responding pretty much at all and I can very very rarely pull down the notification bar or swipe the screen using the top half of the display but I am able to press the icons in that part. I also noticed the light sensor has little bubbles of moisture in it. Would I be able to claim it under warranty seeing it is meant to be IP57 and should have been able to be worn in the rain?
Click to expand...
Click to collapse
Just a small word of caution. Sony do not claim the watch to be water proof so don't use that term. The watch is water resistant only and then to a very low IP standard. IP57 is not very useful to a watch. Better than the Gear 1 though. I still maintain this is a major problem with a watch.
Good luck with your situation.
Ryland

I shower, take it to jacuzzi and sauna for 3 months now, with no problem
Sent from my SAMSUNG-SM-N900A using Tapatalk

my watch fell apart after two months of wearing, not unlike others
also, TS is not the first to report water damage after a shower
it might be true only a small batch of watches was affected with this "glue problem", but i'm not taking any chancces when it comes to water, wearing this watch in the shower (or worse) is an accident waiting to happen....

The same thing happened to me. I just pour some water to clean the watch when it was turned off yesterday. Today it begun not showing anything on screen and later its tactile display is no responding. Also, as some of you pointed, there is small drops of water in the light sensor.
I feel really disappointed...

Related

Water damage indicator?

Is there any other indicator for water damage besides the one on the battery? My phone got wet. It was in a plastic baggie so it only got barely wet, but enough so that it's not working and the battery indicator is red. Thinking about using a friends battery and seeing if I can get it warrantied if that's the only visible indication.
draggindakota said:
Is there any other indicator for water damage besides the one on the battery? My phone got wet. It was in a plastic baggie so it only got barely wet, but enough so that it's not working and the battery indicator is red. Thinking about using a friends battery and seeing if I can get it warrantied if that's the only visible indication.
Click to expand...
Click to collapse
I guess you can watch this video to see if there are indicators for water inside the phone. Not sure if the inspire 4g is exactly the same as far as location for the indicators. HTC Desire HD is essentially the same phone.
http://www.youtube.com/watch?v=JfatoeWbMRk&feature=related
My phone took a swim with me in a pool when I got pushed in. I immediately took it out of my pocket and handed it off to a person standing by. They disasembled it had it sit out in the sun to dry. Unfortunately, it could not be saved. It must have short circuited as soon as it hit the water. Thankfully, I had insurance on it. When I called the 800 number to file a claim, I told then it sustained water damage. They never asked me to look at any indicators. They took my word for it and processed my claim. But it may be a different procedure for warranty.
Sent from my Desire HD using XDA App
Thanks for that video link. I didn't see anything conspicuous that looked like an indicator. I guess I'll just have to try it and see.
Well I powered the phone up yesterday after letting it sit in a bag of rice for 24 hours. It powered up and went to the CM7 boot animation but I saw that there was water under the screen so I pulled the battery. Letting it sit for a few more days in the rice, in my truck so it gets nice and toasty and hopefully the water will evaporate.
draggindakota said:
Well I powered the phone up yesterday after letting it sit in a bag of rice for 24 hours. It powered up and went to the CM7 boot animation but I saw that there was water under the screen so I pulled the battery. Letting it sit for a few more days in the rice, in my truck so it gets nice and toasty and hopefully the water will evaporate.
Click to expand...
Click to collapse
Try to avoid direct sunlight to the LCD screen for a long period of time. The suns UV rays can damage it over time. Just a heads up..
I have read in the past with iPhone's sustaining water damage that people would soak it in rubbing alcohol to remove water, and replace the battery, and have it working fine, not sure on the credibility of this but maybe something you should look into?
Also, a few years ago I had an LG flip phone that was in my pocket during an unplanned swim(got pushed in by a drunk friend who thought I had changed) the phone was dead for a long time, but about a month later it booted up fine and worked perfectly for another year, after a year the only remnants of water damage was a speaker that was starting to blow
Sent from my Desire HD using XDA Premium App
Drop of bleach on Q-tip will fix red indicators.
ekahan1 said:
Drop of bleach on Q-tip will fix red indicators.
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Click to collapse
lol while i don't condone things like this, it sort of made me laugh. nice workaround i guess!
buddy17 said:
lol while i don't condone things like this, it sort of made me laugh. nice workaround i guess!
Click to expand...
Click to collapse
Well you shouldn't condone the whole thread then... The very purpose of it is to get the phone warrantied even though it's been gotten wet...
Roland_D said:
Well you shouldn't condone the whole thread then... The very purpose of it is to get the phone warrantied even though it's been gotten wet...
Click to expand...
Click to collapse
touche lol
kirk123 said:
Try to avoid direct sunlight to the LCD screen for a long period of time. The suns UV rays can damage it over time. Just a heads up..
Click to expand...
Click to collapse
Yeah I've made that mistake before
tjb433 said:
I have read in the past with iPhone's sustaining water damage that people would soak it in rubbing alcohol to remove water, and replace the battery, and have it working fine, not sure on the credibility of this but maybe something you should look into?
Also, a few years ago I had an LG flip phone that was in my pocket during an unplanned swim(got pushed in by a drunk friend who thought I had changed) the phone was dead for a long time, but about a month later it booted up fine and worked perfectly for another year, after a year the only remnants of water damage was a speaker that was starting to blow
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
If it doesn't dry out I may try that. Makes me miss my old Nextel phone though. I dropped that thing in a flag pond twice and it never missed a beat lol.
ekahan1 said:
Drop of bleach on Q-tip will fix red indicators.
Click to expand...
Click to collapse
Good to know!
I know this is old but I had to find the liquid damage indicator for an Inspire today.
To find the indicator on the Inspire you must remove the bottom panel where your SD and Sim are located. Then under the FC and Bluetooth logo and under the plastic there is a square -- that square is the liquid damage indicator.
Unfortunetly you can not bleach it without removing the void stickers and using a mini star hex screwdriver and taking the phone apart.
If this helps thank me please
I suppose no one would know if taking the back off the atrix would void it's warranty? I don't see any warranty void stickers on any screws. Hopefully there isn't screws under the sticker under the battery.
By the way the bleach doesn't seem to work at all on these new phones. Unless I'm doing something wrong? I don't condone this either just a thought.. any feedback?
I put about 10 drops in total after each drop sitting in the sun drying for 10 minutes each time. Didn't change it at all.

[Q] Hi Xperia Arc S problem

Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?
Bumped - Any ideas people ?
Has this ever happened to you guys ?
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Click to expand...
Click to collapse
Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Click to expand...
Click to collapse
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Click to expand...
Click to collapse
Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.

Screen almost falling off? [SW2]

Hi there,
I have the Sony Smartwatch 2 since it was just released.
I ordered it via the Sony website, so it was delivered from Czech.
Anwyays... the Smartwatch 2 worked pretty fine for me so far.
Unfortunately, I experienced something strange yesterday.
Yesterday I noticed that the on/off button wasn't working properly anymore.
I wondered how this was possible, and then I noticed that the screen was a little bit lifted out of the case.
I could push the screen back in place, and the on/off button worked fine again too, although it seems it comes back up a little bit after a while.
I have seen this before in a video where they showed the watch at a conference, so it seems to be a common issue.
Does anyone have this too? and what did you do to solve it? Because I would hate to send it back.
Right now I'm actually waiting till it comes off a bit more, so I can place a little tip of glue beneath the screen (if there is a safe place for that beneath the screen), so it won't lift up again.
I had it too.
I put a little pinch of glue in the rear of the watch and all is good now.
its not the screen lifting. The actual watch hardware is glued into a frame of the wrist band. The glue is simply coming undone.
Yep, I've been able to completely push the watch out of it's frame.
Used some glue on the frame, and pulled it back in.
Let's hope it stays there now.
The glue that was on it already propably became loose when I took the watch under the shower?
Although... it should not do that, because it's waterproof.
Them problem as with mine, I got the watch off my arm and the clock pops out off the holding
Gesendet von meinem Nexus 4 mit Tapatalk
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
worwig said:
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
Click to expand...
Click to collapse
I've been under the shower for a few times with it, so it's definitely waterproof.
Although, that the glue came loose might be the result of that.
worwig said:
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
Click to expand...
Click to collapse
This is definitely BS. I shower with it every single day and didn't have any problem at all.
joshoon said:
I've been under the shower for a few times with it, so it's definitely waterproof.
Although, that the glue came loose might be the result of that.
Click to expand...
Click to collapse
Maybe if you shower 50 minutes with boiling water... I repeat, I think I had like 60 showers with the watch on (and even pressing the power button or tinkering with the screen to change song etc.) and zero problems.
Sent from my C6833 using Tapatalk 2
fastest83 said:
This is definitely BS. I shower with it every single day and didn't have any problem at all.
Click to expand...
Click to collapse
Not BS. I just received my replacement watch. I felt the original vibrate, looked down, and watched the screen fade out. Never to come back after 4 days of drying it out with a small fan on it.
I am rubbing silicone grease in the cracks and charge plug on the replacement. I ride a motorcycle year round. I need some water resistance and my first one had very little.
It's SONY.. What do you expect?
Sent from my XT926 using Tapatalk
abuttino said:
It's SONY.. What do you expect?
Sent from my XT926 using Tapatalk
Click to expand...
Click to collapse
It's my first Sony device, so it's not a good device to impress people who are new to Sony hahaha.
But I love the Smartwatch though
SONY is for target practice. You spend about $750 on their latest technology and then have it work for about 2 years at the most, then put it up on a pedestal to play target practice with your new .9mm. You get to vent the frustrations of buying such an expensive and overpriced device and promise yourself you won't do it again.
When they talk about cheaply designed, overpriced, Chinese assembled items on Black Friday, they are talking about SONY.
I saw posts before about screens popping out, but thought it was just that and hoped it wouldn't happen to mine
wish I had read this topic before, I have the exact same thing, this build quality is REALLY poor
seems this is happening to quite a few people, I think they used the wrong glue
would certainly explain why the watch isn't waterproof for everyone
I have a problem with my watch, I broke the screen and I cant find the replacement, if you have a unusable sw2 maybe you can sell me the part that I need, please PM with any response, thanks

My water damaged Gear S2 update

I posted a little bit ago about my Gear S2 getting splashed at a pool party and it turning off and wouldn't turn on. I waited a day having it in a bag of rice before turning it on even though it was supposed to be water resistant. Turned it on and the screen flicked non stop. I periodically turned it on seeing if anything changed and it didn't.
Finally I contacted Samsung and they told me in a professional way to "go screw yourself". That just because they say it can withstand getting wet, doesn't mean they stand by it.
So I decided to take it apart. I didn't want to before because I've never taken apart a water proof smart watch before and didn't know if it would void the warranty (lol) or if it was glued shut to be water tight. Well honestly I don't see how it's supposed to keep water out with the way it is put together. But I quickly found the damage was on the LCD connector. It had a white crust like substance. So I cleaned it off with 99% isopropyl alcohol and a soft toothbrush and it works perfectly.
Needless to say my watch is avoiding water all together.
Wash dishes with mine, seems to work
Yeah I figured I would be able to do the same. I mean I take my S7 Edge into the pool and record video underwater all the time.
Back off my hols was tempted to try the s2 gear and S7 edge on the beach and pool - but didn't feel confident that it would work
Sent from my SM-G935F using XDA-Developers mobile app
I swam with mine for prolonged time in an Olympic sized pool... Worked like a charm... Guess that the quality of the watch differs from one person to another... Good job on fixing yours!
Sent from my iPhone using Tapatalk
Though everyone can do what they want, I've made quite the effort keeping mine away from water, as I learned with my Neo it didn't like water too well.
I've used my Gear S2 inside the water for prolonged times with no problem. At the beach and at the pool. The first time I did it by mistake but it survived.
Sent from my SAMSUNG-SM-N920A using Tapatalk
It can survive beer too, I tried it today [emoji3] It was an accident of course and got literally soaked, but it's perfectly fine.
Sent using Tapatalk
Got mine wet, now a day later the speaker sounds tiny and crackles almost has no volume to it.. Its getting better though the more I play music through it
As with others, I've had expected water-resistant results with mine as well (Verizon 3G classic). Shower with it, clean it under running water, gets wet in all sorts of other activities (washing the car, dishes, etc.). No issues.
Sounds like you simply got a bad one -- something that is inevitable, as there simply is no manufacturing process that yields zero defects, ever.
What is really, really disturbing is the response from Samsung.

My phone has been all bent, screen has been shattered, and smells smoky over night.

I purchased a Samsung Galaxy S8+ Rogers, on June 8th.
I have had no problem on using my phone after all.
I did some facebook and texting on my bed and left my phone on table located right next to my bed right before sleep.
When i woke up today (June 17th. 2017), I found that my phone has been all bented, and screen has been shattered. but funny thing is the tempered screen protector has been safe but only phone itself has been all messed up. Phone smells like a smoke slightly as well. I turned off my phone right after.
I do not know how to upload pics here, so i uploaded all to my Google drive. Check it out. and share it.
https://drive.google.com/open?id=0B4V01qAWsx6oM2hPS2NsZlFvcXM
Sheesh that's pretty scary you say you turned the phone off so it must still Work? Was it charging overnight or not
Crombi said:
Sheesh that's pretty scary you say you turned the phone off so it must still Work? Was it charging overnight or not
Click to expand...
Click to collapse
I was too tired to plug in my phone, No charging overnight. So scary ****
Looks like it's been run over
Sent from my SM-G955U1 using Tapatalk
Maybe your girlfriend got mad about something? ??
Jokes aside, try giving it back from where you bought it and explain them (even if the whole story sounds weird)
Tbh, it seems extremely weird (at least for me) that this damage was done by the phone itself
Looks damaged more than exploded
Specifically it wasn't charging.
Sent from my SM-G955U using Tapatalk
---------- Post added at 08:33 AM ---------- Previous post was at 08:33 AM ----------
Girlfriend problems?
Sent from my SM-G955U using Tapatalk
I think for the phone to do that to itself it would need to exploded... That's just weird.
Definitely seems like it was caused by a physical force outside of the phone, it's not possible for a phone to bend like that by itself under any circumstances. Even the battery exploding would not cause a bend like that, maybe being ran over by a car would? Remember that the S8 is built like a tank, not a single person that I've ever seen attempting a bend test has been able to cause any sort of bend to the frame, let alone bending the phone enough to break the screen.
The smell of smoke is completely understandable in an extreme bend like that, because the bend can damage the battery and cause short circuits inside the phone. I doubt that you can get a refund, because there's no way that damage like that could be caused without an external force being applied to the phone. The only logical conclusions that I can think of are you bending the phone in your sleep (not probable, since you need tools to bend it like that), or someone else bending it. It could maybe be possible to cause damage like that by bending the phone against a table, but it's not possible by using only your hands. You should probably investigate more on who could have done it, very strange
I am not a black consumer or trying to rip samsung off. I have been an loyal consumer of samsung. I have used every Galaxy s series phone so far and had no problem with my s series. Yeah it looks like a car went over, but i did not any car driving around in my room last night. Plus the tempered screen protector on the screen has been no damaged at all.
Namkyeongwoo said:
I am not a black consumer or trying to rip samsung off. I have been an loyal consumer of samsung. I have used every Galaxy s series phone so far and had no problem with my s series. Yeah it looks like a car went over, but i did not any car driving around in my room last night. Plus the tempered screen protector on the screen has been no damaged at all.
Click to expand...
Click to collapse
Tempered screen protectors can bend a lot more than the display without breaking
I'm sorry to say this, and I am NOT questioning your honesty.
But when batteries fail and expand, they release tremendous amounts of heat that would discolor the AMOLED panel and most definitely explode from the force of having to bend the phone and crack it like that.
Both the back and front panels on the S8 are structural and need a tremendous amount of force and heat to part.
External force bent the phone and cracked it. Who did it, why and when is up to you to find out.
galaxyYtester said:
Tempered screen protectors can bend a lot more than the display without breaking
Click to expand...
Click to collapse
No arguing with, I am just very disappointed with what happened to my phone over night. what i've known so far, is that most of tempered glass screen protectors are fragile.
Namkyeongwoo said:
No arguing with, I am just very disappointed with what happened to my phone over night. what i've known so far, is that most of tempered glass screen protectors are fragile.
Click to expand...
Click to collapse
Alright, best wishes to you, I hope you find out who bent your phone and can get a refund :fingers-crossed:
I want the next note but idk after this.
Get a new girlfriend, the current one doesn't like you.
You sure your girl ain't do that? Lol????
I'm not all knowing. But this mobile went true more than laying on a night bench. It looks totally destroyed. Your girlfriend have some explaining to do.
Contact Apple.....sounds like one of there phones!!!:laugh:
Namkyeongwoo said:
I am not a black consumer or trying to rip samsung off.
Click to expand...
Click to collapse
what does being a black consumer have to do with your issue? nevermind, i get it...
1st either you are very tired or drunk and already bend it without your conscious before you put on desk.
2nd your girlfriend is mad with you and purposely bend it and off course she won't admit it.
3rd your staying place had some very anger evil ghost spirit.
Lastly sorry to said I don't think you will get any replacement nor-matter what kind of story you tell, unless they is a video recording proof the phone did it itself.

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