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Screen almost falling off? [SW2]

Hi there,
I have the Sony Smartwatch 2 since it was just released.
I ordered it via the Sony website, so it was delivered from Czech.
Anwyays... the Smartwatch 2 worked pretty fine for me so far.
Unfortunately, I experienced something strange yesterday.
Yesterday I noticed that the on/off button wasn't working properly anymore.
I wondered how this was possible, and then I noticed that the screen was a little bit lifted out of the case.
I could push the screen back in place, and the on/off button worked fine again too, although it seems it comes back up a little bit after a while.
I have seen this before in a video where they showed the watch at a conference, so it seems to be a common issue.
Does anyone have this too? and what did you do to solve it? Because I would hate to send it back.
Right now I'm actually waiting till it comes off a bit more, so I can place a little tip of glue beneath the screen (if there is a safe place for that beneath the screen), so it won't lift up again.

I had it too.
I put a little pinch of glue in the rear of the watch and all is good now.

its not the screen lifting. The actual watch hardware is glued into a frame of the wrist band. The glue is simply coming undone.

Yep, I've been able to completely push the watch out of it's frame.
Used some glue on the frame, and pulled it back in.
Let's hope it stays there now.
The glue that was on it already propably became loose when I took the watch under the shower?
Although... it should not do that, because it's waterproof.

Them problem as with mine, I got the watch off my arm and the clock pops out off the holding
Gesendet von meinem Nexus 4 mit Tapatalk

Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.

worwig said:
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
Click to expand...
Click to collapse
I've been under the shower for a few times with it, so it's definitely waterproof.
Although, that the glue came loose might be the result of that.

worwig said:
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
Click to expand...
Click to collapse
This is definitely BS. I shower with it every single day and didn't have any problem at all.
joshoon said:
I've been under the shower for a few times with it, so it's definitely waterproof.
Although, that the glue came loose might be the result of that.
Click to expand...
Click to collapse
Maybe if you shower 50 minutes with boiling water... I repeat, I think I had like 60 showers with the watch on (and even pressing the power button or tinkering with the screen to change song etc.) and zero problems.
Sent from my C6833 using Tapatalk 2

fastest83 said:
This is definitely BS. I shower with it every single day and didn't have any problem at all.
Click to expand...
Click to collapse
Not BS. I just received my replacement watch. I felt the original vibrate, looked down, and watched the screen fade out. Never to come back after 4 days of drying it out with a small fan on it.
I am rubbing silicone grease in the cracks and charge plug on the replacement. I ride a motorcycle year round. I need some water resistance and my first one had very little.

It's SONY.. What do you expect?
Sent from my XT926 using Tapatalk

abuttino said:
It's SONY.. What do you expect?
Sent from my XT926 using Tapatalk
Click to expand...
Click to collapse
It's my first Sony device, so it's not a good device to impress people who are new to Sony hahaha.
But I love the Smartwatch though

SONY is for target practice. You spend about $750 on their latest technology and then have it work for about 2 years at the most, then put it up on a pedestal to play target practice with your new .9mm. You get to vent the frustrations of buying such an expensive and overpriced device and promise yourself you won't do it again.
When they talk about cheaply designed, overpriced, Chinese assembled items on Black Friday, they are talking about SONY.

I saw posts before about screens popping out, but thought it was just that and hoped it wouldn't happen to mine
wish I had read this topic before, I have the exact same thing, this build quality is REALLY poor
seems this is happening to quite a few people, I think they used the wrong glue
would certainly explain why the watch isn't waterproof for everyone

I have a problem with my watch, I broke the screen and I cant find the replacement, if you have a unusable sw2 maybe you can sell me the part that I need, please PM with any response, thanks

Don't Drop it???

Ordered a few cases today to try out a couple different vendors.
Unfortunately I didn't order them last week like i should have....
N5 felt about 15-18 inchs onto pavement as it slide of my leg. hitting the corner and landing face down. Landing face down
I thought it would have scratched a bit but not have a this chip taken out... Plastic around the glass seems as soft as it is to the touch..

tuffgong01 said:
Ordered a few cases today to try out a couple different vendors.
Unfortunately I didn't order them last week like i should have....
N5 felt about 15-18 inchs onto pavement as it slide of my leg. hitting the corner and landing face down. Landing face down
I thought it would have scratched a bit but not have a this chip taken out... Plastic around the glass seems as soft as it is to the touch..
Click to expand...
Click to collapse
You're lucky you didn't end up like this drop test...

ouch, my case is on the way....gotta be more careful......the white n5 is sooooooo slipppery.....

why are you amazed over that? Hate to tell you this but that damage is pretty much what you would expect out of any phone. Just count your blessings that the screen was fine.

OP you are ridiculous. Drop a lg g2 like that or a s4 then you will see how they end up. This phone is very well built and that is the least that can happen to most recent smartphones nowadays. So save your whinning and better edit that title with all those !!!! Afterall it is not the phones fault that you dropped it.

I got a warning from a mod for putting my question thread on the wrong section (here instead of the QA).
But yet the OP doesn't get anything.
This thread is completely pointless. ...I mean "Don't drop it! " ...?? I think everyone who bought the phone knew that before they even paid for it.
And why are you shocked ? you dropped it on a pavement! ..it's not rocket science.
In fact , that's actually impressive , only a small damage...the phone is really tough for something that's not IPwhatever certified like the Xperias

tuffgong01 said:
Ordered a few cases today to try out a couple different vendors.
Unfortunately I didn't order them last week like i should have....
N5 felt about 15-18 inchs onto pavement as it slide of my leg. hitting the corner and landing face down. Landing face down
I thought it would have scratched a bit but not have a this chip taken out... Plastic around the glass seems as soft as it is to the touch..
Click to expand...
Click to collapse
So if I understand you correctly..... If I drop the phone onto a hard surface, it may get damaged? Thanks for the heads up.
ravenwood27 said:
I got a warning from a mod for putting my question thread on the wrong section (here instead of the QA).
But yet the OP doesn't get anything.
Click to expand...
Click to collapse
Whine one one notified, whaaaaambulance on its way to you
Sent from my Nexus 7 using XDA Premium 4 mobile app

And yet another tread to make the search for actual issues that much less effective.
Thank You OP!

I'd say that's come out of it pretty well. The plastic band has taken the impact and not passed a lot of energy through to the glass, thus it stayed intact.
"don't drop it" indeed, as if anyone goes out of the house thinking, "you know what, I'll bounce my N5 like a basketball today"

Thanks for advice, i was thinking to drop my phone.

Honestly, not that bad. And easily covered up and hidden with a case. Consider yourself lucky.

So in other words, the sun rises in the east and sets in the west, the sky is blue, water is wet, fire is hot, etc etc....

I have to say this phone is well built or I am extremely lucky. I dropped mine from about 3 feet and it fell flat on its back. My heart fell to the floor with it but when I picked it up there was no damage at all. Absolutely no scratches, cracked screen, broken camera, or rattles. So far it seems as if everything is working as it should.:good:

well isnt it obvious that when u drop a phone u will end up scratching it or shattering the screen?

gantou said:
why are you amazed over that? Hate to tell you this but that damage is pretty much what you would expect out of any phone.
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Click to collapse
Not really, most rivals do so much better.

BoneXDA said:
Not really, most rivals do so much better.
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Click to collapse
Results from a similar drop with my S3... screen cracked. Never spread though and didn't cause any usage problems so I dealt with it for months

joshuaauger said:
I guess you've never owned a Nokia from the 90s.
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Click to collapse
oh man. i remember throwing one directly to the ground when I was upset and it still worked after, haha. It didn't have a 5 inch screen on it either. in fact, the screen wasn't even on the outside.
The N5 looks less fragile than the N4, so we'll see.

tuffgong01 said:
Ordered a few cases today to try out a couple different vendors.
Unfortunately I didn't order them last week like i should have....
N5 felt about 15-18 inchs onto pavement as it slide of my leg. hitting the corner and landing face down. Landing face down
I thought it would have scratched a bit but not have a this chip taken out... Plastic around the glass seems as soft as it is to the touch..
Click to expand...
Click to collapse
that's awesome.........

Things generally break, chip, crack when you drop them onto a hard surface specifically the concrete.

joshuaauger said:
I guess you've never owned a Nokia from the 90s.
Click to expand...
Click to collapse
naw..i was too young to own a phone

Hairline crack on the side of the phone

I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.

It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app

Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Yeah this happens. A bit of torsion and it's cracked
Sent from my Nexus 5 using Tapatalk

Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk

Nexus 5 Side cracked
bblzd said:
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
not at all. the case im using is from casology
http://www.amazon.com/Caseology-Goo...=1397520186&sr=8-6&keywords=caseology+nexus+5
it comes on and off really easy.

Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
You would think that this type of issue would be covered under warranty

coolmaster121 said:
You would think that this type of issue would be covered under warranty
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Click to collapse
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.

Nocturnal86 said:
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Click to expand...
Click to collapse
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...

coolmaster121 said:
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
Click to expand...
Click to collapse
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk

coolmaster121 said:
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
Click to expand...
Click to collapse
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.

gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
Click to expand...
Click to collapse
How could I crack the side of the phone like that by sitting on the phone?
1. The screen would crack
2. Both sides would crack
3. The crack would be all the way down the side. But it only goes to the sim entrance.
Also, never put the phone in my back pocket, its way too bulky with the case one it.
And, there is another person with a hardshell case who just added that they have the same issue on a White Nexus 5.
PS "Mate"? I'm an adult, if I screw up i take the responsibility, but if the stuff that I pay for has a defect I expect the party providing support to take care of the issue.
Also, if you purchased the N5 at the Google Play store, here is the info about getting support for your phone:
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
Ref: http://www.lg.com/us/support-mobile/lg-LGD820

bmfv said:
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
Click to expand...
Click to collapse
Contact Google and see what they say about this issue.
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
http://www.lg.com/us/support-mobile/lg-LGD820

gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Click to expand...
Click to collapse
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )

hutchy69 said:
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
Click to expand...
Click to collapse
I posted this about 2 days ago, and we have 3 people reporting the same issue.
I have a feeling this is an issue with the white model of the phone only as the plastic that is on the sides of the phone is different then the Black or Red models.
I wish more people with the crack were aware of this post and would comment here with pictures. I am sure that Google would see that there seems to be a trend and start doing something about it. If you guys can share this so people realize that this is a defect, and maybe we can do something about this.

Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.

Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.

GldRush98 said:
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Click to expand...
Click to collapse
I've got the letters peeling problem too on the White. I just put a skin from Dbrand on the back to cover the lettering.

vin4yak said:
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
Click to expand...
Click to collapse
You are comparing a dent on the back of a metal phone to a hairline crack in spots that it would be almost impossible to induce a crack of that nature even if one tried.
1. The case sides are actually pretty loose, I can easily bend them away from the sides, top and bottom of the phone
2. If the phone was hit on something while in a case the case would absorb that impact
2.a. I have seen drop tests of this phone, the screen shatters, the sides stay intact, no cracks. In other drop tests in a case the phone is completely fine, no cracks on the screen or the body. So the statements that removing the phone from the case or the case being too tight are complete BS.
3. LG's Warranty does state that they don't cover cosmetic issues. I know this, I have this info in previous posts. My point is that this is a manufacturing defect, and it should be covered by the manufacturer. I believe there are laws that protect the consumer against this kind of BS.
4. Also, per warranty info, Google is responsible for servicing these devices if they are purchased from the Google Play Store. See my previous posts.
I will make a video of my phone and case and the condition of both when I get home from the office today post it on YouTube and get a link in to this thread.
I do appreciate your feedback though.

Got a response from LG on Twitter:
https://twitter.com/LGUS/status/456181193437110273

After reading this thread I just had to go look. I have one above the Simtray. Not as prominent as you guys, but its there. I still have the tape on the sides in a cruzerlite TPU case. I have noticed myself sitting on the phone sometimes in my pocket jumping in the truck. Will always be in a case not that worried / (OCD) Oh well you should see the N4. The dude I bought that from replaced the battery and didnt take out the sim tray.

1 drop = completely dead touchscreen

One of my clients just informed me that a crack on the top left of the touchscreen of his S7 Edge caused the entire touchscreen to be completely inoperable. The entire screen was flickering like crazy. BE WARNED. I have not heard of anything like this before. Touchscreens are usually usable even if the entire screen is cracked.
Sent from my iPhone using Tapatalk

Duh...

It all depends onthe way the phone falls. There are no proven examples that screen A will always survive because iti s only cracked a little and screen B will go dead at whatever conditions. Only probability and nothing else.

Lol sent from iphone.

Mines dropped and cracked on the back and a slight crack in the corner. touchscreen still works fine ... no worries tho my insurance phone will be here tomorrow yay ???

This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk

wtf hahah .

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
It's possible on any device. Like mentioned above, chances are that the way it dropped (force, speed, angle, etc) damaged the hardware and that the screen crack as nothing to do with it.
All in all, be careful gents, devices aren't indestructible

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
So I guess the moral of the story is, don't drop the phone, Of course nobody ever plans on dropping their phone. But if you are trying to say that if you drop the phone then the screen may break, and if the screen breaks then the touchscreen may fail, that's not news to anyone.

mine drop, still got case on...still work fine....lol

Should be more careful.
I once dropped my s7 edge and only once and it stopped working completely. I'll remember next time I'm 30ft up to secure my phone better. Can't believe 1 drop and my phone won't power on geeez Samsung must be making low quality phones now.I BLAME SAMSUNG
Sent from my SM-G935F using XDA-Developers mobile app

Lol, not every single phone will be exactly the same, and the goes for any and all manufacturers of anything. My first S7 Edge I dropped like 5 times at waist height, a few lower, only a few cracks on the back glass and a few dents on metal edges. Not once did the front glass get scratched or dented thankfully. I ended up exchanging it for a new one since I had GSP and the MFG warranty. Granted I preordered mine and the way Best Buy had to do the GSP plans on those pre orders meant no matter what was wrong with my phone I didn't have to pay for a new one. Got an Otterbox Commuter case and my new ones been flawless I love Samsung. I've already swam with it in a 9 ft pool and no problems since. Granted like I said above, any company who makes anything, even electronics will unfortunately have some that can't take as much abuse since these things are mass produced.

what?
-_-
gotta be carefull than using this phone and don't forget to have an insurance for your phone.

i will be getting mine back from samsung tomorrow sent it in for mic not working when trying to talk on the phone but works ok on speaker phone or blue tooth
the report states they replace the lcd. to fix the mic not working here is a copy of it. also when the back cover was remove some how there was a crack on the back glass and camera glass they wrote it as abuse.WTF new back cover$70.00
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: 4136883135
Ship Company: UPS
Tracking Number: 1ZE30
Serial number: 356164072690302
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
My phone slid off a table that was maybe 4 ft high and caught one of the stabilizing bars (that connect table legs) on the way down. Entire screen cracked, mad flickering.
This is a very delicate phone. I have dropped smartphones before (without a case) and this is the first one in my history (starting with the original iPhone!) that got any serious damage from a fall. The other three people I know who own an S7e all cracked theirs in the first 3-4 months too. A case is a definite must.

As someone that works in this field, I lol'd. Its usable if you didnt crack the LCD or Digitizer. For simplicity sake lets say there are three layers, the glass your finger touch, the digitizer right under it, then the LCD. You crack either of the bottom 2 layers, you got a non-working phone. You crack the top glass, put something like tape or tempered glass over it, it'll work just fine.

me 2.. I will pay around 300 euro.

Your phone drop dead,?

You guys are also talking about dropping glass phones. Sure it's technically a plastic glass composite material, but they will crack with enough force. Like I said above, I dropped my first one like 5 times without a case and only got a few cracks on the back glass, the front has hit the ground at waist height several times and it never cracked which really surprised me that the back cracked but not the front. I definitely would get a case. The Otterbox Commuter case is really nice because it's tough but still slim enough for easy entry and removal of your pocket. And yes insurance plans like Best Buy's GSP is definitely a must for this price point.

Same happened to mine, a couple of low drops (1 bounce) with no external damage.
The display turned green and eventually died.
From the way the support centre answered, it seems that they have high numbers of this problem.

Physical build quality

Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:

Reactiv said:
Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:
Click to expand...
Click to collapse
have the same with mine - does not feel that great to have such an expensive phone sounding like som cheap plastic phone for 100$

I feel vindicated from feeling like a mad man.
I am going to record the noise and then consider requesting another exchange.
Trouble for me is that I am happy with the screen whiteness/red levels so don't want to jump back into that frying pan.
Do you think it is something from the rear or centre (maybe the battery wrapper) more like what I'm thinking with that adhesion between the digitiser and glass?

Hmm. Mine is top notch! Loving it
Sent from my SM-G955U using Tapatalk

djxn40 said:
Hmm. Mine is top notch! Loving it
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
Don't get me wrong - I don't drop £800 on a phone I don't really want. But that also means it needs to feel right on.
My concern about the clicky screen issue is in case this is likely to cause problems down the line. Currently since I'm only in by a week I have retailer returns in my locker. After that it will be a PITA having read how Samsung deal with issues.
Has anyone had this on any other Galaxy devices? Did it get worse or better or go away?

I don't disagree with you. I just don't seem to have any of the issues that people are having
Sent from my SM-G955U using Tapatalk

Reactiv said:
Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:
Click to expand...
Click to collapse
Perhaps this is obvious, but I just want to confirm that you are hearing this sound without your case on? I had gotten a clear Spigen Ultra Hybrid case and it clicks like mad because the case ins't perfectly fit to the phone. When it contacts and release from the back of the phone its makes a clicking sounds from the case sticking to the back of the phone. Happens all the time when I press the home button.
The only reason I mention it is because I thought my phone was broken too for about 10 min before I realized it was the case.

I got mine 2 days ago. I feel there's dust being trapped at the bottom half of the screen where the glass meets the chassis
Sent from my SM-G955F using XDA-Developers Legacy app

Goodness. I just got done making a post about this. This has been irritating me since i began using the phone last Friday. I took my SIM back out Saturday, put it back in the box, and called up and got an RMA. I'm still on the fence about whether I'm going to send it back...
Read more here..
https://forum.xda-developers.com/galaxy-s8+/help/build-quality-concerns-t3596909

Futant said:
Perhaps this is obvious, but I just want to confirm that you are hearing this sound without your case on? I had gotten a clear Spigen Ultra Hybrid case and it clicks like mad because the case ins't perfectly fit to the phone. When it contacts and release from the back of the phone its makes a clicking sounds from the case sticking to the back of the phone. Happens all the time when I press the home button.
The only reason I mention it is because I thought my phone was broken too for about 10 min before I realized it was the case.
Click to expand...
Click to collapse
Same case and the only time my screen makes any noise is when the case is on. Had to take it out just to make sure.

Mine does this as well. Went to Verizon about the issue and noticed the floor models did the same thing. Also they got a brand new one out of the box and it did the same thing as well. So I am not to concerned about it at this point. I did a waterproof test and it's fine.

Reactiv said:
Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:
Click to expand...
Click to collapse
If you have any problems return your mobile for an exchange.
Ryland

Futant said:
Perhaps this is obvious, but I just want to confirm that you are hearing this sound without your case on? I had gotten a clear Spigen Ultra Hybrid case and it clicks like mad because the case ins't perfectly fit to the phone. When it contacts and release from the back of the phone its makes a clicking sounds from the case sticking to the back of the phone. Happens all the time when I press the home button.
The only reason I mention it is because I thought my phone was broken too for about 10 min before I realized it was the case.
Click to expand...
Click to collapse
If you would watch this you can see that there cracking sound at the end of the video when he presses on the screen....

underdog_656 said:
If you would watch this you can see that there cracking sound at the end of the video when he presses on the screen....
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Click to collapse
Bruh that's his tempered glass screen protector it wasn't case friendly and those glass protector don't have adhesive in the middle so it leaves a slight opening for dust and all to creep in and when you press or tap the middle it creeks...lol y'all got me testing for every problem you guys are having and I have none.....im pressing the middle screen with my ear up to like I'm doing mouth to mouth resuscitation lol

mlock420 said:
Bruh that's his tempered glass screen protector it wasn't case friendly and those glass protector don't have adhesive in the middle so it leaves a slight opening for dust and all to creep in and when you press or tap the middle it creeks...lol y'all got me testing for every problem you guys are having and I have none.....im pressing the middle screen with my ear up to like I'm doing mouth to mouth resuscitation lol
Click to expand...
Click to collapse
Lower your flipping attitude. Your not showing maturity for a senior member....

underdog_656 said:
Lower your flipping attitude. Your not showing maturity for a senior member....
Click to expand...
Click to collapse
Holy crap! am I really a senior member? I didn't notice...please highlight where my immaturity is shown.....lol boy you must be high...<------there goes my maturity lol FOH!
---------- Post added at 02:03 PM ---------- Previous post was at 01:57 PM ----------
djxn40 said:
I don't disagree with you. I just don't seem to have any of the issues that people are having
Click to expand...
Click to collapse
Bro review my comment its not different from yours did i sound immature or did I actually try to help with a little joke in between because some random butt hurt guy came from nowhere .....anyways back to helping the best way I can....ive tested all the problems(most) in this forum trying to replicate these issues people are having

mlock420 said:
Holy crap! am I really a senior member? I didn't notice...please highlight where my immaturity is shown.....lol boy you must be high...<------there goes my maturity lol FOH!
---------- Post added at 02:03 PM ---------- Previous post was at 01:57 PM ----------
Bro review my comment its not different from yours did i sound immature or did I actually try to help with a little joke in between because some random butt hurt guy came from nowhere and I would like for him to jump off my nuts because it's not a form of transportation.......anyways back to helping the best way I can....ive tested all the problems(most) in this forum trying to replicate these issues people are having
Click to expand...
Click to collapse
Nobody needs a joker like your self people come here to get help not to hear your idio*** jokes. Especially on the other post especially when you said "do you even lift bro" that's just stup** m8. Anyways I won't reply back to you as you are going to keep arguing as that's what these immature people do these days on the internet. If a mod sees this comment delete as it isn't related to the topic, just wanted to say how this guy is being an idi** and will carry on being on... Bye

Talking about quality any of you guys have any light bleed from the sides where the phone meets the bezel ?

Lol....wow we got some soft people in the s8 room?.... who is this dude....somebody please tell me...i can't believe how stiff you and mr muscles are getting....everybody can joke a little on topic except for me....? Where is this hate coming from?....but you got it,,,,,,cause you sure are following me around the store huh? I'll go now

Happy with mine, no issues at all so far. Just checked the screen and no clicking.