Hey guys,
I have a problem. My brother's phone doesn't look good. ):
As you can see from the photos the screen looks washed out and the sides and corners are dark. This happened yesterday. The phone was on and charging during the night, and when he woke up the screen was like this.
As you can see on the top of the screen there is also a black spot. This was smaller yesterday, but appears to have grown; the screen appears to be deteriorating. Just in case, the phone was also put in recovery mode but nothing changed; it is clearly a hardware issue.
Some details: On Saturday, the day before the problem, he was out at the beach. The phone was in a bag on the beach in the sun. The bag's bottom was wet, but the phone was nowhere near the bottom. Anyway, the phone's screen was fine at that point.
Has anyone experienced this before? Can anyone help? Thanks!
SOLUTION
Why did you use snap chat to share the photo?
Sent from my Nexus 5 using Tapatalk
iknighty said:
Hey guys,
I have a problem. My brother's phone doesn't look good. ):
As you can see from the photos the screen looks washed out and the sides and corners are dark. This happened yesterday. The phone was on and charging during the night, and when he woke up the screen was like this.
As you can see on the top of the screen there is also a black spot. This was smaller yesterday, but appears to have grown; the screen appears to be deteriorating. Just in case, the phone was also put in recovery mode but nothing changed; it is clearly a hardware issue.
Some details: On Saturday, the day before the problem, he was out at the beach. The phone was in a bag on the beach in the sun. The bag's bottom was wet, but the phone was nowhere near the bottom. Anyway, the phone's screen was fine at that point.
Has anyone experienced this before? Can anyone help? Thanks!
Click to expand...
Click to collapse
Was the screen on all night charging?
RussellEstridge25 said:
Why did you use snap chat to share the photo?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
My Note 2's battery was at 4 percent, so stock camera app would not let me take picture. So I used Snapchat!
markdapimp said:
Was the screen on all night charging?
Click to expand...
Click to collapse
I don't think so, I will ask me brother when he's back home. Could that have an effect?
iknighty said:
My Note 2's battery was at 4 percent, so stock camera app would not let me take picture. So I used Snapchat!
Click to expand...
Click to collapse
Ahhhh nice
Sent from my Nexus 5 using Tapatalk
iknighty said:
My Note 2's battery was at 4 percent, so stock camera app would not let me take picture. So I used Snapchat!
Click to expand...
Click to collapse
Well that's some lateral thinking!
markdapimp said:
Was the screen on all night charging?
Click to expand...
Click to collapse
I don't know if that would make a difference, my display is on all night every night on the charger and I have no ill effects to the screen. But, if he had a faulty screen to begin with, that could cause some issues I'd imagine. And with all the issues popping up about the N5, I wouldn't rule out a defective screen from the manufacturer.
markdapimp said:
Was the screen on all night charging?
Click to expand...
Click to collapse
I can confirm that the screen wasn't on all night during charging.
t1.8matt said:
I don't know if that would make a difference, my display is on all night every night on the charger and I have no ill effects to the screen. But, if he had a faulty screen to begin with, that could cause some issues I'd imagine. And with all the issues popping up about the N5, I wouldn't rule out a defective screen from the manufacturer.
Click to expand...
Click to collapse
Yea, the charging all night shouldn't really have any effects on the screen..
I wouldn't rule that it being a defect, no; after some research I found some people complaining about yellowish tint to their Nexus 5 screens but from the images it does not look as bad as this, so we are still wondering what it is.
The Nexus will spend the night in a bag of rice just in case there is water inside. :good:
It can still be water (steam) damage. You said that phone was in a wet bag so it is possible that under some heat there was some steam/moisture that could damage the phone. But still I hope it is not that, because warranty would be voided...
Sent from my Nexus 5 using Tapatalk
Problem solved guys.
Tenhi seems to have been right. Moisture.
My brother assumed it was that so he put his phone in a bag of rice for a few hours and it got slightly better. But since he bought the phone from ebay and it has no warranty, he followed this guide to open the screen and wipe all the plastic (or whatever) layers behind the screen (the reflector, diffuser, and lenses or whatever, see the video). Then he left only the screen part in the rice bag for hours and now the phone is as good as new (almost).
It still has kind of a violet tint in the middle of the screen, if you look at the phone from the side but from the front it isn't evident at all. The screen also had green edges that disappeared.
For anyone wanting to attempt this procedure I would suggest only doing it if you have no warranty and if you have some experience in opening up a phone and/or feel confident about it. Also simply putting the screen part of the phone in rice would probably suffice, there probably is no need to take out and wipe all the 'plastic' layers behind the screen, I am thinking.
Anyway, you can see the photos of the phone attached.
It's great to see it "fixed". I managed to ruin my old phone in a similar way. It was in my pocket during one wet hiking day. I had my waterproof jacket, but moisture going out from my body ruined the phone totally.
Sent from my Nexus 5 using Tapatalk
Tenhi said:
It's great to see it "fixed". I managed to ruin my old phone in a similar way. It was in my pocket during one wet hiking day. I had my waterproof jacket, but moisture going out from my body ruined the phone totally.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
That's too bad. /: It didn't even turn on?
Also, now that a few days have gone past the phone is back to normal! There is no longer any violet shade or any washed out colours!
Wow...guess I better watch how much I'm sweating while I carry my phone in my pocket lol
I have the same problem!
I got the same problem when I put my Nexus 5 on charging the whole night and When I woke up I found my screen with washed out effect and corners of the screen were alright just the middle portion of the screen was having purple tint appeared when screen is black out but on!
After having this problem I charge my phone via USB and put my screen on highest brightness, I found the effect is lowering after two days.
Do you find any solution for that?
Related
So I recently dropped my phone in the sink while the water was running. I quickly removed it but water had already seeped inside, causing the screen to go crazy and then it was just a blank white.
I could see the water making its way up through the screen so I dried it off as much as I could and proceeded with the rice technique. After leaving it there for the past three days, I finally took it out this morning and turned it on.
It works! (Well I can see everything on the screen and the touch is fine as I am typing with it right now). Only thing is, it has left something behind. Looks like maybe some moisture is still in there and maybe pressed against the screen.
Based on the pic attached, you think I need a new screen? Or should I take it in to the repair shop and have them look to see if it is just extra moisture that needs to be dried?
Anyone ever seen this before? Really love this phone!
It works fine otherwise. Camera, headphone jack etc.
islandboy_2000 said:
So I recently dropped my phone in the sink while the water was running. I quickly removed it but water had already seeped inside, causing the screen to go crazy and then it was just a blank white.
I could see the water making its way up through the screen so I dried it off as much as I could and proceeded with the rice technique. After leaving it there for the past three days, I finally took it out this morning and turned it on.
It works! (Well I can see everything on the screen and the touch is fine as I am typing with it right now). Only thing is, it has left something behind. Looks like maybe some moisture is still in there and maybe pressed against the screen.
Based on the pic attached, you think I need a new screen? Or should I take it in to the repair shop and have them look to see if it is just extra moisture that needs to be dried?
Anyone ever seen this before? Really love this phone!
It works fine otherwise. Camera, headphone jack etc.
Click to expand...
Click to collapse
Give it a few more days and if it doesnt go away then have it looked at
chris6278 said:
Give it a few more days and if it doesnt go away then have it looked at
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Click to collapse
Thanks Chris. Ever happened to you or anyone you know before?
islandboy_2000 said:
Thanks Chris. Ever happened to you or anyone you know before?
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Click to collapse
Instead of rice, buy some desiccant. Google it. If you live in a medium to large city, you can get it locally.
Sent from my Nexus 5 using XDA Premium 4 mobile app
JamieFL said:
Instead of rice, buy some desiccant. Google it. If you live in a medium to large city, you can get it locally.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks I've heard about those too.
I live on an island and they dont sell them here
I might have to go to a shoe store and ask if they have any laying around that maybe customers discarded :good:
BTW, how much will I need?
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
If I clean the screen by carefully applying sellotape and then lifting, all oil and smudges are removed, but even after cleaning my hands and using the screen lightly in the same two areas there is always a permanent smudge, and in those areas it feels different, as if the coating is removed.
I have not used any screen protectors or cleaners and I take great care of my Nexus.
It is annoying with the glare.
I haven't had a phone do this before..
I'm going to pop it back to the shop perhaps I just got a unlucky one, but I am wondering about buying a screen protector if this is an issue with the phone..
Anyone else experienced this?
Cheers
Photos?
Sent from my Nexus 5 using Tapatalk
It's happened with the last two nexuses I've had (Galaxy & 4)
Just normal wear and tear.
Sent from my Nexus 5
LaurenceGough said:
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
Click to expand...
Click to collapse
post some clear pics...
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
LaurenceGough said:
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
Click to expand...
Click to collapse
Test it add a single drop of water on the phone and move the water around by tilting the screen if the coating is still in that area it water should float and move easily without trace over the ear piece with tape for precaution do not submerge the screen or phone
Sent from my Nexus 5 using Tapatalk
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Tenhi said:
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
There's no point. All phones with this oleophobic coating have this "problem".
2 ways to verify for certain if the oleophobic coating is gone. First, you can put a few drops of cooking oil on the screen, and try to smear it. If the coating is still there, the oil beads up instead of smearing. See here
Second, if you dare, write on the screen with a sharpie/permanent marker. If there's coating, the ink will bead up and can easily be wiped away. If not, ink will dry and can't be wiped unless you use alcohol.
I use an oleophobic screen protector like the one in the video.
I'm suffering with this problem too and I got my Nexus 5 in November. My galaxy s2 lasted 3 years with its coating and still to this day hasn't given me a spot like that.
Sent from my Nexus 5 using Tapatalk
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
vin4yak said:
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
Click to expand...
Click to collapse
Yeah screen protector is a different surface but once you remove it the issue is still there on the glass.
Sent from my Nexus 5 using Tapatalk
Oleophobic coatings do come off over time and with use. I never have this problem as I personally can't use a screen without a protector. Like to keep my things in pristine condition. A good glass screen protector will help you forget about your problem though.
I had his issue with my Nexus 4 after only 3 months of use, bought a screen protector to protect what coating I had left. I don't think it's down to a bad screen etc just the texture of some people's hands and the way they use it is different, my coating wore off top left right at the notification but, I'd obviously been consistently putting pressure there.
Sent from my Nexus 5 using xda app-developers app
Mine wore down and I replenished it with this http://www.ebay.com/itm/Fusso-Smart...t=US_Cell_Phone_PDA_Cases&hash=item27de7c859e
Well it's a very poor quality screen if it does this that quickly. My old HTC Desire Z lasted years with no problem and the same use. Maybe I did just get unlucky it seems a few others have the same problem...
I had it replaced by carphone warehouse but their service was useless and it took almost a month to get it changed, the first screen they replaced was covered in scratches all over!! What a disgrace, so now it has had to be opened up twice - never great for a phone and especially such an expensive and new one.
I am now using an Anker glass screen cover which feels a bit better than the standard glass, has all the coatings, is the same hardness if not harder and comes with a warranty + if they screen goes I can just replace it for around £12 without having to send it off for someone to mess up and be without my phone.
I didn't want to use a screen protector but this Anker glass one is crystal clear and does not affect anything, and I'm very fussy.
Had this happen on my S2. I got a Zagg HD screen protector at Best Buy (because they will install it and if it's not perfect they'll open another one and redo it; plus I'm clumsy and attract dust in mid-application) and it worked great for 2 years and counting. I've been itching to go get one on this phone too but keep putting it off. This thread reminded me off what I have to look forward to if I don't.
I found that using a stylus seems to hasten the erosion of the layer, at least when comparing my S2 to my wife's as well as our tablets.
Sent from my Nexus 5 using Tapatalk
Having the same issue here.
Has anyone tried to see if Google will fix it under warranty?
I should hope they would fix it under warranty! Send it back. It's a disgrace for it to happen in such a short time period.
So I finally got around to calling and I was told there wasn't much they can do about it because the phone is still fully functional even with the coating wearing off. I was told to buy a screen protector...
I'm not sure how I feel about this.
I've just noticed a large dark splotch on the upper right corner hand of my phone.
Here are some pictures:
http://imgur.com/a/LHiF1#0
These were taken with my Nexus 7 2013 so excuse the poor quality. I removed my screen protector prior to taking these shots.
All the color screens are from Dead Pixel Test. I've also included a snap of gmail and circa just to illustrate the blotch in apps with light backgrounds.
I try to be as careful as I can with my phone. I've never dropped my phone on the ground or in water.
I found this article while I was searching - it looks similar.
http://www.gizmobolt.com/2014/02/05/nexus-5-screen-showing-dark-spot-due-hairline-crack-within-lcd/
What kind of damage is this?
Seems like a force to the screen? Do you carry your phone in your back pocket?
Sent from my Nexus 5 using Tapatalk
badboy47 said:
Seems like a force to the screen? Do you carry your phone in your back pocket?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No, I always carry it in my front pocket and give it the entire pocket.
Hmm whatever this blotch is, it's now shrunk to this small 1mm circle.
I purchased a Samsung Galaxy S8+ Rogers, on June 8th.
I have had no problem on using my phone after all.
I did some facebook and texting on my bed and left my phone on table located right next to my bed right before sleep.
When i woke up today (June 17th. 2017), I found that my phone has been all bented, and screen has been shattered. but funny thing is the tempered screen protector has been safe but only phone itself has been all messed up. Phone smells like a smoke slightly as well. I turned off my phone right after.
I do not know how to upload pics here, so i uploaded all to my Google drive. Check it out. and share it.
https://drive.google.com/open?id=0B4V01qAWsx6oM2hPS2NsZlFvcXM
Sheesh that's pretty scary you say you turned the phone off so it must still Work? Was it charging overnight or not
Crombi said:
Sheesh that's pretty scary you say you turned the phone off so it must still Work? Was it charging overnight or not
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Click to collapse
I was too tired to plug in my phone, No charging overnight. So scary ****
Looks like it's been run over
Sent from my SM-G955U1 using Tapatalk
Maybe your girlfriend got mad about something? ??
Jokes aside, try giving it back from where you bought it and explain them (even if the whole story sounds weird)
Tbh, it seems extremely weird (at least for me) that this damage was done by the phone itself
Looks damaged more than exploded
Specifically it wasn't charging.
Sent from my SM-G955U using Tapatalk
---------- Post added at 08:33 AM ---------- Previous post was at 08:33 AM ----------
Girlfriend problems?
Sent from my SM-G955U using Tapatalk
I think for the phone to do that to itself it would need to exploded... That's just weird.
Definitely seems like it was caused by a physical force outside of the phone, it's not possible for a phone to bend like that by itself under any circumstances. Even the battery exploding would not cause a bend like that, maybe being ran over by a car would? Remember that the S8 is built like a tank, not a single person that I've ever seen attempting a bend test has been able to cause any sort of bend to the frame, let alone bending the phone enough to break the screen.
The smell of smoke is completely understandable in an extreme bend like that, because the bend can damage the battery and cause short circuits inside the phone. I doubt that you can get a refund, because there's no way that damage like that could be caused without an external force being applied to the phone. The only logical conclusions that I can think of are you bending the phone in your sleep (not probable, since you need tools to bend it like that), or someone else bending it. It could maybe be possible to cause damage like that by bending the phone against a table, but it's not possible by using only your hands. You should probably investigate more on who could have done it, very strange
I am not a black consumer or trying to rip samsung off. I have been an loyal consumer of samsung. I have used every Galaxy s series phone so far and had no problem with my s series. Yeah it looks like a car went over, but i did not any car driving around in my room last night. Plus the tempered screen protector on the screen has been no damaged at all.
Namkyeongwoo said:
I am not a black consumer or trying to rip samsung off. I have been an loyal consumer of samsung. I have used every Galaxy s series phone so far and had no problem with my s series. Yeah it looks like a car went over, but i did not any car driving around in my room last night. Plus the tempered screen protector on the screen has been no damaged at all.
Click to expand...
Click to collapse
Tempered screen protectors can bend a lot more than the display without breaking
I'm sorry to say this, and I am NOT questioning your honesty.
But when batteries fail and expand, they release tremendous amounts of heat that would discolor the AMOLED panel and most definitely explode from the force of having to bend the phone and crack it like that.
Both the back and front panels on the S8 are structural and need a tremendous amount of force and heat to part.
External force bent the phone and cracked it. Who did it, why and when is up to you to find out.
galaxyYtester said:
Tempered screen protectors can bend a lot more than the display without breaking
Click to expand...
Click to collapse
No arguing with, I am just very disappointed with what happened to my phone over night. what i've known so far, is that most of tempered glass screen protectors are fragile.
Namkyeongwoo said:
No arguing with, I am just very disappointed with what happened to my phone over night. what i've known so far, is that most of tempered glass screen protectors are fragile.
Click to expand...
Click to collapse
Alright, best wishes to you, I hope you find out who bent your phone and can get a refund :fingers-crossed:
I want the next note but idk after this.
Get a new girlfriend, the current one doesn't like you.
You sure your girl ain't do that? Lol????
I'm not all knowing. But this mobile went true more than laying on a night bench. It looks totally destroyed. Your girlfriend have some explaining to do.
Contact Apple.....sounds like one of there phones!!!:laugh:
Namkyeongwoo said:
I am not a black consumer or trying to rip samsung off.
Click to expand...
Click to collapse
what does being a black consumer have to do with your issue? nevermind, i get it...
1st either you are very tired or drunk and already bend it without your conscious before you put on desk.
2nd your girlfriend is mad with you and purposely bend it and off course she won't admit it.
3rd your staying place had some very anger evil ghost spirit.
Lastly sorry to said I don't think you will get any replacement nor-matter what kind of story you tell, unless they is a video recording proof the phone did it itself.
I was wondering if anyone knows what this problem could be.
A mark has just appeared on my s8+ screen (left middle) and it appears to be under the glass. Surely something can't get inside a water & dust proof phone. Could it be some pixel issue? I guess I'll get to return it under warranty? Any ideas appreciated.
dwj said:
I was wondering if anyone knows what this problem could be.
A mark has just appeared on my s8+ screen (left middle) and it appears to be under the glass. Surely something can't get inside a water & dust proof phone. Could it be some pixel issue? I guess I'll get to return it under warranty? Any ideas appreciated.
Click to expand...
Click to collapse
The mark, whatever it is, won't show up in a screenshot. You'll have to take a picture of your screen with another phone.
Ah, OK. Thanks. I'll do that then when I get a minute.
If it's dark and has a rainbow sheen to it, it could be the LCD has been damaged under the glass cover...
Took a screen photo which of course is not a good close up but gives an idea at least of what I am talking about. Reminds me of a dust mark on a dslr sensor but how anything could get into a sealed divide beats me.
dwj said:
Took a screen photo which of course is not a good close up but gives an idea at least of what I am talking about. Reminds me of a dust mark on a dslr sensor but how anything could get into a sealed divide beats me.
Click to expand...
Click to collapse
Do you have a screen protector on the phone?
No, I don't use a screen protector. I've always been pretty careful with phones & never had a problem with scratches or anything. I use a case on this phone for the first time ever but only because I find it quite slippery.
dwj said:
No, I don't use a screen protector. I've always been pretty careful with phones & never had a problem with scratches or anything. I use a case on this phone for the first time ever but only because I find it quite slippery.
Click to expand...
Click to collapse
I would send it back for replacement of repair then.
Ye, thanks. My thoughts too.
Mine did that.. got a new device
Sent from my SM-G955F using Tapatalk
mark on inside of glass
dwj said:
Ye, thanks. My thoughts too.
Click to expand...
Click to collapse
same issue. What did you end up doing?
It was still under warranty so took it to Samsung shop & they replaced the whole screen for me. But not before they quizzed me about what I had being doing with it. I pointed out the pristine condition it was in so I clearly hadn't dropped it or anything & told them that EVEN Samsung products can malfunction. They reluctantly fixed it for me but the whole customer service experience made my blood boil.