[Q] Dark Splotch on phone. What kind of damage is this? - Nexus 5 Q&A, Help & Troubleshooting

I've just noticed a large dark splotch on the upper right corner hand of my phone.
Here are some pictures:
http://imgur.com/a/LHiF1#0
These were taken with my Nexus 7 2013 so excuse the poor quality. I removed my screen protector prior to taking these shots.
All the color screens are from Dead Pixel Test. I've also included a snap of gmail and circa just to illustrate the blotch in apps with light backgrounds.
I try to be as careful as I can with my phone. I've never dropped my phone on the ground or in water.
I found this article while I was searching - it looks similar.
http://www.gizmobolt.com/2014/02/05/nexus-5-screen-showing-dark-spot-due-hairline-crack-within-lcd/
What kind of damage is this?

Seems like a force to the screen? Do you carry your phone in your back pocket?
Sent from my Nexus 5 using Tapatalk

badboy47 said:
Seems like a force to the screen? Do you carry your phone in your back pocket?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No, I always carry it in my front pocket and give it the entire pocket.

Hmm whatever this blotch is, it's now shrunk to this small 1mm circle.

Related

[HELP] Opening a WHITE Nexus 5

Dear all,
I can't for the sake of me, remove the back cover of my white N5; I know there is glue at the bottom, but my issue is the middle clips on both sides (at the level of the U of NexUs), they just won't move! I tried gentle / shaky movements, then harder and harder to the point that I damaged the cover by deforming the border;
I use classic blue plastic pry openers and I even broke one! At this point if I try harder I will just tear the cover or break something!
I've seen like 5 videos on youtube and for each the clips on the side aren't any more difficult than the others; however I could only find videos of black N5s, could it be that the white is different?
Can someone share his experience with a white one?
This just drives me crazy, attached is a picture showing the problem and the damage as well
asim0 said:
Dear all,
I can't for the sake of me, remove the back cover of my white N5; I know there is glue at the bottom, but my issue is the middle clips on both sides (at the level of the U of NexUs), they just won't move! I tried gentle / shaky movements, then harder and harder to the point that I damaged the cover by deforming the border;
I use classic blue plastic pry openers and I even broke one! At this point if I try harder I will just tear the cover or break something!
I've seen like 5 videos on youtube and for each the clips on the side aren't any more difficult than the others; however I could only find videos of black N5s, could it be that the white is different?
Can someone share his experience with a white one?
This just drives me crazy, attached is a picture showing the problem and the damage as well
Click to expand...
Click to collapse
I have the same issue with my White Nexus 5. Hmmmm.
Why the hell are people trying to pop the back cover off these devices? They are not supposed to be removed
sent from my hammerhead
Damn homie dat pix ob yer fone luk messed up son
Sent from my Nexus 5
dicecuber said:
Damn homie dat pix ob yer fone luk messed up son
Sent from my Nexus 5
Click to expand...
Click to collapse
Damn, I always wondered what would happen if I turned my language to English Canadian lol
Yeah why are you trying to remove it? Just to prove you can? Looks like you just ruined your devece from what i can see. Hope it was worth it.
thats what u get for trying to open it
∆∆∆∆this. Can I have some of the money that y'all apparently just have lying around for these stunts?
sent from my hammerhead
You can order a new battery cover on ebay
Sent from this crappy Nexus 5
My white one came off fine, I used a butter knife. Just be careful with it, and use some force. Also the factory cover has the IMEI on the inside.
I will try harder I guess...
For those unhelpful posts that wonder why I do this, I ordered a spare speaker to try this mod, I would ever have needed to open it if it was not featuring the crappiest phone speaker I ever heard on a mobile or smartphone.
And the back case is just plastic which is quite flexible, the only damage is the border not the fact that it appears bended on the picture, and I don't care much of its aspect when I have a case for it... I am just afraid to break something inside the phone...
Its just a cover, worst case you break the cover. Everything else is pretty much protected behind a cover in there aside from the battery.
Sent from my Nexus 5 using xda app-developers app
Finally got in,
my mistake was to attempt to 'pry open' it, i.e. to put a lifting pressure on the cover;
The two clips in the middle are definitely stiffer, and the way to open it is to actually push really hard directly on the clips with lateral pressure towards the inside of the phone (towards the nexus logo).
The glue is piece of cake

Has this phone a visible digitizer grid?

Or it's just my unit? I mean it's not bad, I can only see thin horizontal lines when the screen is off/dark and reflects some light. It's not as annoying as the replacement I once got on my Lumia, which had like thick checkerboard-like grid, pretty much always visible unless you were in a super dark room, but I notice it from time to time. How's your screen? Is it perfectly uniform when light reflects upon it or you can actually see some pattern, even if it's very light? Just wondering whether my unit is defective or it's just the norm. Thanks.
I can see slight lines in mine also. No big deal since that's how the screen is made I believe.
Sent from my amazing nexus 5 that dicecuber/trolls hate.
I've seen it too in the right lighting conditions.
That's what I was thinking pretty much...well, I feel sorta relieved right now, but basically I was simply curious...this is the best screen I've ever seen period, I'm more than happy with it!
The Nexus 5 definitely has a beauty of a screen, I can notice digitizer lines barely in direct sunlight with the phone tilted at a certain angle
Sent from my Nexus 5 using XDA Premium 4 mobile app

[Q] Screen coating come off

Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
If I clean the screen by carefully applying sellotape and then lifting, all oil and smudges are removed, but even after cleaning my hands and using the screen lightly in the same two areas there is always a permanent smudge, and in those areas it feels different, as if the coating is removed.
I have not used any screen protectors or cleaners and I take great care of my Nexus.
It is annoying with the glare.
I haven't had a phone do this before..
I'm going to pop it back to the shop perhaps I just got a unlucky one, but I am wondering about buying a screen protector if this is an issue with the phone..
Anyone else experienced this?
Cheers
Photos?
Sent from my Nexus 5 using Tapatalk
It's happened with the last two nexuses I've had (Galaxy & 4)
Just normal wear and tear.
Sent from my Nexus 5
LaurenceGough said:
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
Click to expand...
Click to collapse
post some clear pics...
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
LaurenceGough said:
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
Click to expand...
Click to collapse
Test it add a single drop of water on the phone and move the water around by tilting the screen if the coating is still in that area it water should float and move easily without trace over the ear piece with tape for precaution do not submerge the screen or phone
Sent from my Nexus 5 using Tapatalk
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Tenhi said:
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
There's no point. All phones with this oleophobic coating have this "problem".
2 ways to verify for certain if the oleophobic coating is gone. First, you can put a few drops of cooking oil on the screen, and try to smear it. If the coating is still there, the oil beads up instead of smearing. See here
Second, if you dare, write on the screen with a sharpie/permanent marker. If there's coating, the ink will bead up and can easily be wiped away. If not, ink will dry and can't be wiped unless you use alcohol.
I use an oleophobic screen protector like the one in the video.
I'm suffering with this problem too and I got my Nexus 5 in November. My galaxy s2 lasted 3 years with its coating and still to this day hasn't given me a spot like that.
Sent from my Nexus 5 using Tapatalk
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
vin4yak said:
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
Click to expand...
Click to collapse
Yeah screen protector is a different surface but once you remove it the issue is still there on the glass.
Sent from my Nexus 5 using Tapatalk
Oleophobic coatings do come off over time and with use. I never have this problem as I personally can't use a screen without a protector. Like to keep my things in pristine condition. A good glass screen protector will help you forget about your problem though.
I had his issue with my Nexus 4 after only 3 months of use, bought a screen protector to protect what coating I had left. I don't think it's down to a bad screen etc just the texture of some people's hands and the way they use it is different, my coating wore off top left right at the notification but, I'd obviously been consistently putting pressure there.
Sent from my Nexus 5 using xda app-developers app
Mine wore down and I replenished it with this http://www.ebay.com/itm/Fusso-Smart...t=US_Cell_Phone_PDA_Cases&hash=item27de7c859e
Well it's a very poor quality screen if it does this that quickly. My old HTC Desire Z lasted years with no problem and the same use. Maybe I did just get unlucky it seems a few others have the same problem...
I had it replaced by carphone warehouse but their service was useless and it took almost a month to get it changed, the first screen they replaced was covered in scratches all over!! What a disgrace, so now it has had to be opened up twice - never great for a phone and especially such an expensive and new one.
I am now using an Anker glass screen cover which feels a bit better than the standard glass, has all the coatings, is the same hardness if not harder and comes with a warranty + if they screen goes I can just replace it for around £12 without having to send it off for someone to mess up and be without my phone.
I didn't want to use a screen protector but this Anker glass one is crystal clear and does not affect anything, and I'm very fussy.
Had this happen on my S2. I got a Zagg HD screen protector at Best Buy (because they will install it and if it's not perfect they'll open another one and redo it; plus I'm clumsy and attract dust in mid-application) and it worked great for 2 years and counting. I've been itching to go get one on this phone too but keep putting it off. This thread reminded me off what I have to look forward to if I don't.
I found that using a stylus seems to hasten the erosion of the layer, at least when comparing my S2 to my wife's as well as our tablets.
Sent from my Nexus 5 using Tapatalk
Having the same issue here.
Has anyone tried to see if Google will fix it under warranty?
I should hope they would fix it under warranty! Send it back. It's a disgrace for it to happen in such a short time period.
So I finally got around to calling and I was told there wasn't much they can do about it because the phone is still fully functional even with the coating wearing off. I was told to buy a screen protector...
I'm not sure how I feel about this.

[Q][SOLVED] Faded Screen

Hey guys,
I have a problem. My brother's phone doesn't look good. ):
As you can see from the photos the screen looks washed out and the sides and corners are dark. This happened yesterday. The phone was on and charging during the night, and when he woke up the screen was like this.
As you can see on the top of the screen there is also a black spot. This was smaller yesterday, but appears to have grown; the screen appears to be deteriorating. Just in case, the phone was also put in recovery mode but nothing changed; it is clearly a hardware issue.
Some details: On Saturday, the day before the problem, he was out at the beach. The phone was in a bag on the beach in the sun. The bag's bottom was wet, but the phone was nowhere near the bottom. Anyway, the phone's screen was fine at that point.
Has anyone experienced this before? Can anyone help? Thanks!
SOLUTION
Why did you use snap chat to share the photo?
Sent from my Nexus 5 using Tapatalk
iknighty said:
Hey guys,
I have a problem. My brother's phone doesn't look good. ):
As you can see from the photos the screen looks washed out and the sides and corners are dark. This happened yesterday. The phone was on and charging during the night, and when he woke up the screen was like this.
As you can see on the top of the screen there is also a black spot. This was smaller yesterday, but appears to have grown; the screen appears to be deteriorating. Just in case, the phone was also put in recovery mode but nothing changed; it is clearly a hardware issue.
Some details: On Saturday, the day before the problem, he was out at the beach. The phone was in a bag on the beach in the sun. The bag's bottom was wet, but the phone was nowhere near the bottom. Anyway, the phone's screen was fine at that point.
Has anyone experienced this before? Can anyone help? Thanks!
Click to expand...
Click to collapse
Was the screen on all night charging?
RussellEstridge25 said:
Why did you use snap chat to share the photo?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
My Note 2's battery was at 4 percent, so stock camera app would not let me take picture. So I used Snapchat!
markdapimp said:
Was the screen on all night charging?
Click to expand...
Click to collapse
I don't think so, I will ask me brother when he's back home. Could that have an effect?
iknighty said:
My Note 2's battery was at 4 percent, so stock camera app would not let me take picture. So I used Snapchat!
Click to expand...
Click to collapse
Ahhhh nice
Sent from my Nexus 5 using Tapatalk
iknighty said:
My Note 2's battery was at 4 percent, so stock camera app would not let me take picture. So I used Snapchat!
Click to expand...
Click to collapse
Well that's some lateral thinking!
markdapimp said:
Was the screen on all night charging?
Click to expand...
Click to collapse
I don't know if that would make a difference, my display is on all night every night on the charger and I have no ill effects to the screen. But, if he had a faulty screen to begin with, that could cause some issues I'd imagine. And with all the issues popping up about the N5, I wouldn't rule out a defective screen from the manufacturer.
markdapimp said:
Was the screen on all night charging?
Click to expand...
Click to collapse
I can confirm that the screen wasn't on all night during charging.
t1.8matt said:
I don't know if that would make a difference, my display is on all night every night on the charger and I have no ill effects to the screen. But, if he had a faulty screen to begin with, that could cause some issues I'd imagine. And with all the issues popping up about the N5, I wouldn't rule out a defective screen from the manufacturer.
Click to expand...
Click to collapse
Yea, the charging all night shouldn't really have any effects on the screen..
I wouldn't rule that it being a defect, no; after some research I found some people complaining about yellowish tint to their Nexus 5 screens but from the images it does not look as bad as this, so we are still wondering what it is.
The Nexus will spend the night in a bag of rice just in case there is water inside. :good:
It can still be water (steam) damage. You said that phone was in a wet bag so it is possible that under some heat there was some steam/moisture that could damage the phone. But still I hope it is not that, because warranty would be voided...
Sent from my Nexus 5 using Tapatalk
Problem solved guys.
Tenhi seems to have been right. Moisture.
My brother assumed it was that so he put his phone in a bag of rice for a few hours and it got slightly better. But since he bought the phone from ebay and it has no warranty, he followed this guide to open the screen and wipe all the plastic (or whatever) layers behind the screen (the reflector, diffuser, and lenses or whatever, see the video). Then he left only the screen part in the rice bag for hours and now the phone is as good as new (almost).
It still has kind of a violet tint in the middle of the screen, if you look at the phone from the side but from the front it isn't evident at all. The screen also had green edges that disappeared.
For anyone wanting to attempt this procedure I would suggest only doing it if you have no warranty and if you have some experience in opening up a phone and/or feel confident about it. Also simply putting the screen part of the phone in rice would probably suffice, there probably is no need to take out and wipe all the 'plastic' layers behind the screen, I am thinking.
Anyway, you can see the photos of the phone attached.
It's great to see it "fixed". I managed to ruin my old phone in a similar way. It was in my pocket during one wet hiking day. I had my waterproof jacket, but moisture going out from my body ruined the phone totally.
Sent from my Nexus 5 using Tapatalk
Tenhi said:
It's great to see it "fixed". I managed to ruin my old phone in a similar way. It was in my pocket during one wet hiking day. I had my waterproof jacket, but moisture going out from my body ruined the phone totally.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
That's too bad. /: It didn't even turn on?
Also, now that a few days have gone past the phone is back to normal! There is no longer any violet shade or any washed out colours!
Wow...guess I better watch how much I'm sweating while I carry my phone in my pocket lol
I have the same problem!
I got the same problem when I put my Nexus 5 on charging the whole night and When I woke up I found my screen with washed out effect and corners of the screen were alright just the middle portion of the screen was having purple tint appeared when screen is black out but on!
After having this problem I charge my phone via USB and put my screen on highest brightness, I found the effect is lowering after two days.
Do you find any solution for that?

[Q] Are these dead pixels?

Hello guys, i just noticed today this hairline tiny black strip on my display, thought it was dust but it didn't wipe off. My phone is a week old and i never really had a device with defective pixels before so i can't really tell what this is. I ran the defective pixels fix videos for 30 minutes but that didn't help. Sorry for the image quality, i don't have a decent camera to capture those tiny pixels.
I also noticed that i have light bleeding from all edges when i view the device from an angle, is that normal for the nexus 5?
Could it be that there are gaps between the glass and the display that allow dust to go beneath the glass, and this is just a dust particle under the glass?
thephenom99 said:
I also noticed that i have light bleeding from all edges when i view the device from an angle, is that normal for the nexus 5?
Could it be that there are gaps between the glass and the display that allow dust to go beneath the glass, and this is just a dust particle under the glass?
Click to expand...
Click to collapse
The light bleeding is normal I've seen on all Nexus 5 i have owned, the "Dead Pixel" is a little hard to judge , but in my opinion as its not solid square(s) i think it may be dust or debris.
I had purple spots start showing up on my first one. That doesn't look too bad but it would bug me too.
Do you think that more dust could get in if that's the case? I have a local warranty and i'm leaving this country after a month, if the issue won't grow bigger than this, then i may just live with it as i don't think LG would give me a replacement unit here.
Not sure if it would be an issue for them as the phone isn't dust proof,I'm no way saying its cool as it would annoy some people. I guess best thing is contract them and see what they say mate
Sent from my Nexus 5 using XDA Free mobile app
It looks like dust to me, but to know it for sure I recomend you to take it to a LG Center.
They may not give you a replacement unit, but at least you will know what the problem is.

Categories

Resources