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Dust under glass? anyone else have this problem?

picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?

Nope you sure its under the glass?
Sent from my Nexus S using XDA App

No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.

My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.

slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.

jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
Click to expand...
Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.

Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...

I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S

I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?

One X Glass Quality

As an early adopter, I know better than to complain about software issues at launch. That being said, I have my doubts about the quality of the glass in front of this beautiful screen.
I previously owned a Motorola Atrix 4G, which took moderate abuse in the year I owned it for. In that time span, without a screen protector, the screen sustained minimal scratches and were only visible in the right, particularly outdoors in sunlight.
This device, I have owned for about two weeks now, and it has two significant gouges; one at the top where the glass meets the body of the phone, and one at the bottom, not on the screen itself but its significant enough to feel a 'bump' if you run your fingernail over it. Big disappointment coming from the Atrix that never had a scratch you could feel. In daylight, depending on the viewing angle, is covered with dozens of small thin scratches. They don't impact viewing quality of the screen, but simply seeing how much damage the screen has sustained in the first two weeks makes me question how it will be in a year.
I plan on trying the Skinomi screen protectors that claim to 'heal' scratches, the big gouges I can live with but I was wondering if others have noticed this screen seems to be less scratch-resistant than other smartphones?

Mine already has a scratch that can be felt with a fingernail. My Captivate that never had a screen protector is in better shape. Maybe there's an issue here...

My atrix has been abused and screen still looks new with no screen protector. It is now my 20 month old daughters device to watch Disney videos on and the screen is still perfect. The body on the other hand is scratched to hell.
Sent from my HTC One X using Tapatalk 2

Are you setting your phones screen down or is this just happening under normal usage?

My Atrix held up fairly well to scratches. I dropped it on concrete a few days before I sold it. The drop resulted in some pretty good scratching.
Had my One X for 3 weeks and I don't think there's a single scratch. Plus it seems to resist fingerprints much better than the trix.
Really, who gives a crap? Go outside, touch a breast, fart in public. Live life. It's just a phone.

I wonder if there aren't issues with Gorilla Glass 2 since it is so new. This is the first production device that uses Gorilla Glass 2.

roscoejackson said:
Really, who gives a crap? Go outside, touch a breast, fart in public. Live life. It's just a phone.
Click to expand...
Click to collapse
Lol this made my day!!!
Sent from my Rooted Unlocked Hox

roscoejackson said:
Really, who gives a crap? Go outside, touch a breast, fart in public. Live life. It's just a phone.
Click to expand...
Click to collapse
Hahahaha
Sent from my HTC One X using Tapatalk 2

roscoejackson said:
Really, who gives a crap? Go outside, touch a breast, fart in public. Live life. It's just a phone.
Click to expand...
Click to collapse
Mods can close thread now, nothing else needs to be said.
Sent from my HTC One X using xda premium

There's an article somewhere (gizmodo or engadget) of a Chinese video of the HTC employee stress testing the screen of the one x. He uses the screen as a hammer and pounds nails into a wood block. Not a scratch or crack. Go check it out.
Also its just a phone. Of the glass breaks its replaceable. The ttime you spend inside isn't.
Sent from my AT&T HTC Vivid 4G LTE

roscoejackson said:
Really, who gives a crap? Go outside, touch a breast, fart in public. Live life. It's just a phone.
Click to expand...
Click to collapse
Made my day, too.
Peter

“Who cares about a screen scratching and getting marked?" lol. Usually people who don't have a device long and it gets damaged.
Sent from my iPhone using Tapatalk

minor scatch already - but new glass coming
After 2 years with the Captivate (no screen protector - I love the feel of the naked gorilla glass) I was hoping to keep up the good luck. no scratches on my Cappy!!!
Well, I am the proud owner of a gray HOX. I recently had an unfortunate accident (some kid tried to swipe/snatch the phone from my hand and it went flying and skidding on the glass for about 5 feet!!!) and I have a tiny scratch near the bottom toolbar - but I haven't been bothered at all in everyday use, just that first scratch disappoinment!
Ordered a new one for $37 and its on its way. Now I actually plan to wait to replace and use the ever so slightly marred one until I get a few scratches.
We replace an old Iphone glass last year and the replacement made the phone feel brand new again.
Needless to say, my son took off his screen protector on his phone after he found out the cost was insignificant to replace. He prefers the glass and I don't blame him!
The One X has a beautiful screen and glass, it's a shame to cover it with a protector that will get nicked up anyway.

Gorilla Glass is overrated.

Yesterday, I dropped mine completely naked from waist height, watching it flutter to ground in slow-motion like a John Woo flick, landing on the corner of the glass on the sidewalk, and it only has the slightest of scratches on the bezel, completely invisible unless really focused upon. At the time I stared at it, face down on the ground, thinking, "Well, there goes that." Completely expected it to be shattered. Turned it over and couldn't believe it.
So either I got a lucky bounce or it's decently durable.
Case arrived today. Because that's how the universe rolls.

pt409 said:
Ordered a new one for $37 and its on its way. Now I actually plan to wait to replace and use the ever so slightly marred one until I get a few scratches.
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Click to collapse
I'm sure I'm not the only one who is interested in finding out where you ordered it from and how difficult it is to replace. Please share? :thumbup:

If you were so concerned about scratches on your screen why didn't you install a protector in the first place?
Sent from my HTC One X using Tapatalk 2

I don't put anything over the display. But I do get a case to protect the device. Without doubt my devices would all get damaged and marked if they fell without a case protecting them.

http://mobilesyrup.com/2012/05/31/video-two-minutes-of-the-htc-one-x-being-used-as-a-hammer/
Must be alright

MKVFTW said:
http://mobilesyrup.com/2012/05/31/video-two-minutes-of-the-htc-one-x-being-used-as-a-hammer/
Must be alright
Click to expand...
Click to collapse
At last! I don't need to carry a hammer around with me anymore!

Would this keep you from buying another Samsung?

I recently noticed this strange blemish around the home button of my GS5 Dev. Edition. The phone has never been dropped in the water and when I clean the screen with eyeglass cleaner or alcohol you can't see the blemish. Once you get some oil from your hands on the screen it becomes visible again.
Samsung wasn't much help when I called them about it and were going to make me pay to fix it. The phone is only about 6mo old.
I really want to buy a Note 4, but I feel bad giving them repeat business when I've never abused this phone and clearly there is something wrong with the screen and they want me to pay to fix it
What would you do in my position?

if you're using a screen protector, i suggest you change it, because with use, the area eroded and subsequently of a different texture than the rest. My HTC One has such a mark on the Home button, which is invisible usually, but with oily hands, is visible.

alicarbovader said:
if you're using a screen protector, i suggest you change it, because with use, the area eroded and subsequently of a different texture than the rest. My HTC One has such a mark on the Home button, which is invisible usually, but with oily hands, is visible.
Click to expand...
Click to collapse
no protector here. it's been naked since day one

take it to service center
amghoon said:
no protector here. it's been naked since day one
Click to expand...
Click to collapse
then take your phone service center. May be its lcd issue...

So it disappears when you clean it? Almost sounds like an issue with the oleophobic coating. (It's an oil-rejecting coating applied in the factory that wears off after a few months. You can buy it to apply yourself as well)
I've seen several thousand Samsung devices, but never this issue.
A screen protector should solve the issue if that is the case. That way residue from your fingers doesn't end up on the actual screen.
Sent from my SM-N9005 using Tapatalk 2

I have a Note 4 and have not seen this before. Perhaps it's an issue with the coating as mentioned above.
Sent from my SM-N910T using XDA Premium HD app

Screen already cracked :(

Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!

markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
Click to expand...
Click to collapse
Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app

Android_Fr3ak said:
Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app
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Click to collapse
Unfortunately, no. I have never used them before and never needed to (I have dropped phones before and never had any issues with the screen). I guess I will be using them going forward if I get another Note.....

I've seen plenty of phones that had cracked screens worth screen protectors. Personally, I don't think they prevent screen cracks at all... Scratches, yes, cracks, no.

I'd call samsung and find out what your options are. Obviously you're going to pay some money if its not covered under insurance, but with a 800$ phone, it would be worth paying to get fixed in my opinion. Around where I live there are places in the mall that would repair broken screens, but given how new this phone is it may be difficult to find a place like that with a high quality repair.
I haven't received my case in the mail yet, but the phone feels so damn nice it's a shame to have to cover it up.
Honestly if this is your first time in 15 years of owning phones to have a cracked screen, I'd say thats a fantastic record and you shouldn't feel too bad. Everyone has had a cracked screen at one point or another. Just get it repaired. There is no way you'd want to go on using the phone for a year or longer with a cracked screen, given how nice this phone is.
My suggestion for a case is to get one of the ones that wrap all the way around the phone with the front cover flip. They are not as convenient obviously, but in my opinion they are the ONLY cases that offer real screen protection. Back-only cases or even plastic/glass covers over the screen are simply not shock resistant enough if the screen manages to hit the ground first. Even back-only cases with raised bezels around the screen won't do you any good if the screen lands on an uneven surface (like rough pavement) because all it takes is one rock near the middle of the screen to destroy it after a drop.
Have samsung repair it if possible, and stick to a flip case for protection all the way around the phone, including the screen. I've had a lot of phones get cracks,scratches or dents ever since I moved to touch screen phones, and the only one I managed to keep for over a year without any damage was my HTC ONE MAX with one of the flip style cases like I mentioned. They can be a little bit of a pain to get use to at first, especially when wanting to take pictures with the camera, but the added protection over the screen is worth it in the long run in my opinion. That or invest in insurance, because this phone has glass all over it and is basically guaranteed to get some damage/cracks if it's ever dropped.

markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
Click to expand...
Click to collapse
High on android guy on YouTube he does videos on how to replace screens yourself much cheaper. Look him up may be an option.
Sent from my SM-N900V using XDA Free mobile app

His name is max lee high on android is his website ect. He is very good at taking apart phones putting them together. Good luck.
Sent from my SM-N900V using XDA Free mobile app

Of course you can. There are many video guides on YouTube. For samsung galaxy note 5 screen replacement part you can check at www.hcqs.com.cn.

So did you get the cracked screen fixed? Was it only the glass or the whole screen which needed fixing?
Sent from my SM-G928F using Tapatalk

Dang, sorry to hear that. Hopefully you can find a suitable solution

Repairing your own phone can be about more than just the money!
Repairing your own phone can be about more than just the money!
I dropped my phone and cracked the screen. I sent it to Samsung for repair. When I got it back, a week later, the left side of the home button was failing to work about 10-25% of the time. I sent it back to Samsung and the replaced the screen/LCD once again. They sent it back to via UPS on the 11-17-2015. Then it was into the New Orleans terminal on 11-18-2015 and scheduled for delivery on Thursday th 19th. It wasn't delivered. I contact UPS on Friday the 20th and was told to contact the Shipper (Samsung). I contacted Samsung and was told they would file a claim with UPS and would have the issue resolved within 8 days!! I asked the service rep why in the world would they not just go ahead and supply me with another phone? He said their protocol required them to file the claim with UPS and they wait for the UPS investigation into the missing package to be completed. I asked him had he ever heard of an investigation into a missing phone shipment result in the phone being found. He absolutely would not answer that question!!
I really, really wish I would have replaced the screen myself now!!!!! At this point I've been without my NEW Note 5 for 7days - first repair, 7 more day's - second repair and 4 days, and counting, lost/stolen during shipment. Luckily I did not sell my Note 3 after purchasing the Note 5.
Lesson learned.

the same thing happened to me yesterday. my note 5 is just 3 weeks old and it fell just about a foot above the ground; the fall wasn't that hard. i thought it wont damage the phone but when i checked, the display got this curvy like lines so i restarted the phone but the same still appeared. i checked the other parts like the camera, the sensors etc and they were all working. so i turned the phone off. after a few mins, i needed to use the internet so i turned my phone back on. i noticed a purple color developed on the top left part of the screen so i turned the screen off. after 30 mins, the purple color had already spread on different parts of the screen. now, the entire screen is covered with this purple color. i know the damage is with the LCD but its kinda weird because the screen didn't get any cracks neither were there any dents on the phone which means that the fall was not that hard. my s3 suffered worse falls and it is still alive and kicking. note 5 is for sure a very fragile phone.

Note 5 isn't any more fragile than any other phone - you just had bad luck.
For example, I've dropped my note 5 once with no case, and 2x with a thin tpu case from 4 feet to a tile floor each time and no damage.
It is purely luck on how it lands.
Sent from my XT1585 using Tapatalk

i cracked my note 5 screen it was fully charged after a week it runned out off charge when i try charging it doesnt notify if its charging. my question is is it because of the screen of has the charging port also been affected

1 drop = completely dead touchscreen

One of my clients just informed me that a crack on the top left of the touchscreen of his S7 Edge caused the entire touchscreen to be completely inoperable. The entire screen was flickering like crazy. BE WARNED. I have not heard of anything like this before. Touchscreens are usually usable even if the entire screen is cracked.
Sent from my iPhone using Tapatalk

Duh...

It all depends onthe way the phone falls. There are no proven examples that screen A will always survive because iti s only cracked a little and screen B will go dead at whatever conditions. Only probability and nothing else.

Lol sent from iphone.

Mines dropped and cracked on the back and a slight crack in the corner. touchscreen still works fine ... no worries tho my insurance phone will be here tomorrow yay ???

This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk

wtf hahah .

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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It's possible on any device. Like mentioned above, chances are that the way it dropped (force, speed, angle, etc) damaged the hardware and that the screen crack as nothing to do with it.
All in all, be careful gents, devices aren't indestructible

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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So I guess the moral of the story is, don't drop the phone, Of course nobody ever plans on dropping their phone. But if you are trying to say that if you drop the phone then the screen may break, and if the screen breaks then the touchscreen may fail, that's not news to anyone.

mine drop, still got case on...still work fine....lol

Should be more careful.
I once dropped my s7 edge and only once and it stopped working completely. I'll remember next time I'm 30ft up to secure my phone better. Can't believe 1 drop and my phone won't power on geeez Samsung must be making low quality phones now.I BLAME SAMSUNG
Sent from my SM-G935F using XDA-Developers mobile app

Lol, not every single phone will be exactly the same, and the goes for any and all manufacturers of anything. My first S7 Edge I dropped like 5 times at waist height, a few lower, only a few cracks on the back glass and a few dents on metal edges. Not once did the front glass get scratched or dented thankfully. I ended up exchanging it for a new one since I had GSP and the MFG warranty. Granted I preordered mine and the way Best Buy had to do the GSP plans on those pre orders meant no matter what was wrong with my phone I didn't have to pay for a new one. Got an Otterbox Commuter case and my new ones been flawless I love Samsung. I've already swam with it in a 9 ft pool and no problems since. Granted like I said above, any company who makes anything, even electronics will unfortunately have some that can't take as much abuse since these things are mass produced.

what?
-_-
gotta be carefull than using this phone and don't forget to have an insurance for your phone.

i will be getting mine back from samsung tomorrow sent it in for mic not working when trying to talk on the phone but works ok on speaker phone or blue tooth
the report states they replace the lcd. to fix the mic not working here is a copy of it. also when the back cover was remove some how there was a crack on the back glass and camera glass they wrote it as abuse.WTF new back cover$70.00
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: 4136883135
Ship Company: UPS
Tracking Number: 1ZE30
Serial number: 356164072690302
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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Click to collapse
My phone slid off a table that was maybe 4 ft high and caught one of the stabilizing bars (that connect table legs) on the way down. Entire screen cracked, mad flickering.
This is a very delicate phone. I have dropped smartphones before (without a case) and this is the first one in my history (starting with the original iPhone!) that got any serious damage from a fall. The other three people I know who own an S7e all cracked theirs in the first 3-4 months too. A case is a definite must.

As someone that works in this field, I lol'd. Its usable if you didnt crack the LCD or Digitizer. For simplicity sake lets say there are three layers, the glass your finger touch, the digitizer right under it, then the LCD. You crack either of the bottom 2 layers, you got a non-working phone. You crack the top glass, put something like tape or tempered glass over it, it'll work just fine.

me 2.. I will pay around 300 euro.

Your phone drop dead,?

You guys are also talking about dropping glass phones. Sure it's technically a plastic glass composite material, but they will crack with enough force. Like I said above, I dropped my first one like 5 times without a case and only got a few cracks on the back glass, the front has hit the ground at waist height several times and it never cracked which really surprised me that the back cracked but not the front. I definitely would get a case. The Otterbox Commuter case is really nice because it's tough but still slim enough for easy entry and removal of your pocket. And yes insurance plans like Best Buy's GSP is definitely a must for this price point.

Same happened to mine, a couple of low drops (1 bounce) with no external damage.
The display turned green and eventually died.
From the way the support centre answered, it seems that they have high numbers of this problem.