picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.
My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.
slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
Click to expand...
Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.
Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...
I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S
I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?
Related
Love the phone, but the dust is really annoying me. I have 3 specks which are really noticeable when i'm outside.
I ordered it online to be delivered instore. Has anyone else been able to exchange a phone instore if they ordered online with Vodafone?
Don't think I can be arsed to arrange a return only to have the same problem or worse. I would rather exchange the handset instore so I can check it before I leave.
Sorry to put a downer on things, but it's really bugging me now
That's why I never pre order, i rather buy it from tmobile corporate store so i can check everything.
Sent from my HTC Vision using XDA Premium App
Wow HTC phones still have this problem? My Nexus One and MT4G eventually got dust under the screen and it annoyed me to no end... like it or not dust will eventually find its way in if there's a gap.
Samsung fuses the screen to the glass so no dust can get in but it makes repairs more costly (since you have to replace both at the same time, but warranty should handle that).
hmm this is not good. Please report more cases of this. I returned my G2X because of this very reason. 2/4 of the units i had, had this issue.
simacca said:
Love the phone, but the dust is really annoying me. I have 3 specks which are really noticeable when i'm outside.
I ordered it online to be delivered instore. Has anyone else been able to exchange a phone instore if they ordered online with Vodafone?
Don't think I can be arsed to arrange a return only to have the same problem or worse. I would rather exchange the handset instore so I can check it before I leave.
Sorry to put a downer on things, but it's really bugging me now
Click to expand...
Click to collapse
actually from what i know, the desire s and incredible s are also with dust in some of them. so i think maybe u have to accept it though its annoying. eventually the dust will be there.
If I cant get it replaced instore, I will most probably stay with my Orange contract and upgrade to the Samsung GS2 next month. Will work out cheaper too.
I am torn though as the Sensation is a lovely piece of kit.
bioheart said:
actually from what i know, the desire s and incredible s are also with dust in some of them. so i think maybe u have to accept it though its annoying. eventually the dust will be there.
Click to expand...
Click to collapse
Thats not acceptable for me unfortunately. I had an iPhone with dust underneath which I got swapped out and it has been dust free since
still lucky
under my incredibles screen i found a rat
what happened to HTC's amazing build quality??
Hi folks. Just registered to let you know that I also seem to have dust under the screen of my HTC Sensation.
There seems to be just one speck, but it is very noticeable. On white backgrounds it nearly looks like a black apostrophe or comma. On colours such as the light blue part of the default wallpaper it is a bit less so, but still plain enough to be seen on pretty much any colour, except black or really dark shades, if one looks a bit closer.
Mind you I am a little bit less upset than initially, when I though it was a bunch of dead pixels in the LCD. I only figured that it was trapped dust, when I inspected it holding a very bright LED light close to the location of the speck while the screen was auto-locked/gone to sleep. Then I tried while powered off. I assume that on a phone that's off, dead pixels don't stand out from other pixels under bright light, hence my conclusion that it must be dust.
My phone was bought from Vodafone's (Ireland) online store.
Same problem here.
Same dust problem here .I just noticed it and my phone is beeing used for 3 weeks.
I have just had my Sensation replaced which managed to get dust underneath the screen as it was quite visible and really annoying as I initially thought it was a dead pixel. My new sensation which I recieved this Monday has also already managed to get specks of dust under the screen. Athough these are not as visible I guess it is a common problem and will have to just deal with it !!!
unfortunately I too have dust under my screen.
having been using it for 3 weeks , I don't have the dust problem as yet, but for those who have dust inside the screen, where the dust goes in ? (e.g. from the headphone jack, usb charge port, etc) just wonder if we know where it get in, any precaution we may take.
Just noticed dust under mine. Never got dust in my G2 and i had that thing way longer than Ive hhad this.
I've got the same problem. After about an hour of use I noticed it, although it could have been there when I got it. It's not too noticeable as I've put on a screen protector and that's got a speck or two under it because I suck at putting those on.
The dust has come in from the right hand side about 1cm up, so not near any ports.
Not sure that it bothers me enough to take it back, but if more appears, I may be.
Having the same problem with HTC Sensation 4g - Dust under the screen
I have the HTC Sensation 4G from T-mobile and I am having the same problem. It started with a speck, then it got gradually worse. I have only had the phone about 6 weeks, but it's bugging me to no end.
This is a known manufacturing defect guys. There's a whole nother thread about it in general section. Htc knows about it and if you contact them they will replace it, including sending a prepaid slip with it for the return is the defective unit.
The defect is some sort of crack between the digitizer and the screen on the right side just above the midpoint that let's in lint and dust and junk....
ccteo1 said:
I have the HTC Sensation 4G from T-mobile and I am having the same problem. It started with a speck, then it got gradually worse. I have only had the phone about 6 weeks, but it's bugging me to no end.
Click to expand...
Click to collapse
Just got off the phone with tmobile, told them I had dust under my screen, they asked if I dropped it in water, idk what water and dust have in common but, there sending me a new device with express shipping so ill get it tomorrow. And they said "its a known defect and HTC has since fixed it and the new sensations they are sending out won't have this problem." Idk how true that statement is but one can only hope.
Sent from my HTC Sensation Z710e using XDA Premium App
I’m on my third Sensation the current device has been back twice, and I’m still waiting on its return...
Originally returned 25th July – Eventually got it back 9th August. Less than a week later I had to return it for the same dust fault. It’s now been 15 days and there’s little or no news on its return.
By the looks of it they are replacing the digitiser and LCD, as they did in the first instance...
If this is a known problem to HTC they sure as hell are taking me for a ride.
ok guys im back with a g2x.. had a nexus s there for awhile. anyways i trade my nexus s for the g2x in perfect shape but i noticed under the screen has 1 spec of dust and what looks like to be a few fingerprints or something. not sure what it is but i dont think this phone has been taken apart. is there away i can find out? the good thing is that this phone doesnt really have any screen bleeding which is awesome. the guy said he had this phone for 4 month and he was an older guy that didnt seem like he knew a lot about phones. lol i will post pics and u can kinda see what im talking about.
looks like a replaced lcd display, not sure about that
le66450146 said:
looks like a replaced lcd display, not sure about that
Click to expand...
Click to collapse
well i was gonna have tmobile replace it but i dont know if it has ever been taken apart. the good thing is the phone has no screen bleeding lol
Are those scratches?!
No screen bleeding sounds like a custom job. If you get another one, it'll have it.... some worse then others. I've swapped a few and screen bleed has all varied. My original was the best but the GB updater killed it. The second replacement I sent back because the bleed was so bad. The third was a little worse then my original, but by then I had 2 tiny scratches... so it was a good trade off.
Dust and a fingerprint would have me swapping it out.
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV
Looks like scratches.
yeah it has a few good scratches going down the middle of the screen and u only see it when the screen is white. looks pretty bad thought and there are a lot of scratches underneath the screen. then in two corners it looks like a smug of a finger print and there is one piece of dust that stands out when the screen is white (like for a text message) it drives me nuts. tmobile said they will replace it but i dont want them charging me money if they find out the phone has been opened up to replace the screen. i never did it but whoever did failed so bad it wasnt even funny. i didnt noticed any of it until i was in a dark room. in the sun light i dont notice anything.
FatalityBoyZahy said:
Are those scratches?!
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Click to collapse
yeah they are. most are underneath the screen too which made me think the lcd screen has been replaced.
A factory phone would never have dust or fingerprints under the screen. The phone had to at the least have been taken apart and then carelessly handled before being put back together. When I tear down phones for repair I am extra careful about blowing out all dust and cleaning the inside of the screen (and try to never touch it).
jboxer said:
A factory phone would never have dust or fingerprints under the screen. The phone had to at the least have been taken apart and then carelessly handled before being put back together. When I tear down phones for repair I am extra careful about blowing out all dust and cleaning the inside of the screen (and try to never touch it).
Click to expand...
Click to collapse
damn i wish u would have fixed whatever was wrong with this phones lcd. cause whoever did it sucked ass seriously lol. the dude failed to tell me it was taken apart. he said he has it for, 4 months and had no issues with it. which i havent had any reboots or screen bleeding but the dust and smug is driving me nuts lol. unless its a refurbished g2x but i doubt they would have done a ****y job like that. but how do u even fix the screen bleeding?
s10shane said:
damn i wish u would have fixed whatever was wrong with this phones lcd. cause whoever did it sucked ass seriously lol. the dude failed to tell me it was taken apart. he said he has it for, 4 months and had no issues with it. which i havent had any reboots or screen bleeding but the dust and smug is driving me nuts lol. unless its a refurbished g2x but i doubt they would have done a ****y job like that. but how do u even fix the screen bleeding?
Click to expand...
Click to collapse
Screen bleed cannot be fixed. It is an inherent design flaw of iPS displays. Some have it worse than others, but they all have it to some extent.
The only way to fix the smudges, etc. is to get a new digitizer and do a clean job of replacing the top part of the phone that the digitizer is attached to.
Specs of dust under the screen unfortunately seem to be an LG issue anyway, doesn't necessarily say the digitizer/glass has been replaced.
I bought my G2X brand new from T-Mobile, opened the box myself. And there's a piece of dust under the "back" touch button, at the top of the arrow. Bugs me now and then, but at least it's not on the main screen.
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
If I clean the screen by carefully applying sellotape and then lifting, all oil and smudges are removed, but even after cleaning my hands and using the screen lightly in the same two areas there is always a permanent smudge, and in those areas it feels different, as if the coating is removed.
I have not used any screen protectors or cleaners and I take great care of my Nexus.
It is annoying with the glare.
I haven't had a phone do this before..
I'm going to pop it back to the shop perhaps I just got a unlucky one, but I am wondering about buying a screen protector if this is an issue with the phone..
Anyone else experienced this?
Cheers
Photos?
Sent from my Nexus 5 using Tapatalk
It's happened with the last two nexuses I've had (Galaxy & 4)
Just normal wear and tear.
Sent from my Nexus 5
LaurenceGough said:
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
Click to expand...
Click to collapse
post some clear pics...
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
LaurenceGough said:
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
Click to expand...
Click to collapse
Test it add a single drop of water on the phone and move the water around by tilting the screen if the coating is still in that area it water should float and move easily without trace over the ear piece with tape for precaution do not submerge the screen or phone
Sent from my Nexus 5 using Tapatalk
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Tenhi said:
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
There's no point. All phones with this oleophobic coating have this "problem".
2 ways to verify for certain if the oleophobic coating is gone. First, you can put a few drops of cooking oil on the screen, and try to smear it. If the coating is still there, the oil beads up instead of smearing. See here
Second, if you dare, write on the screen with a sharpie/permanent marker. If there's coating, the ink will bead up and can easily be wiped away. If not, ink will dry and can't be wiped unless you use alcohol.
I use an oleophobic screen protector like the one in the video.
I'm suffering with this problem too and I got my Nexus 5 in November. My galaxy s2 lasted 3 years with its coating and still to this day hasn't given me a spot like that.
Sent from my Nexus 5 using Tapatalk
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
vin4yak said:
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
Click to expand...
Click to collapse
Yeah screen protector is a different surface but once you remove it the issue is still there on the glass.
Sent from my Nexus 5 using Tapatalk
Oleophobic coatings do come off over time and with use. I never have this problem as I personally can't use a screen without a protector. Like to keep my things in pristine condition. A good glass screen protector will help you forget about your problem though.
I had his issue with my Nexus 4 after only 3 months of use, bought a screen protector to protect what coating I had left. I don't think it's down to a bad screen etc just the texture of some people's hands and the way they use it is different, my coating wore off top left right at the notification but, I'd obviously been consistently putting pressure there.
Sent from my Nexus 5 using xda app-developers app
Mine wore down and I replenished it with this http://www.ebay.com/itm/Fusso-Smart...t=US_Cell_Phone_PDA_Cases&hash=item27de7c859e
Well it's a very poor quality screen if it does this that quickly. My old HTC Desire Z lasted years with no problem and the same use. Maybe I did just get unlucky it seems a few others have the same problem...
I had it replaced by carphone warehouse but their service was useless and it took almost a month to get it changed, the first screen they replaced was covered in scratches all over!! What a disgrace, so now it has had to be opened up twice - never great for a phone and especially such an expensive and new one.
I am now using an Anker glass screen cover which feels a bit better than the standard glass, has all the coatings, is the same hardness if not harder and comes with a warranty + if they screen goes I can just replace it for around £12 without having to send it off for someone to mess up and be without my phone.
I didn't want to use a screen protector but this Anker glass one is crystal clear and does not affect anything, and I'm very fussy.
Had this happen on my S2. I got a Zagg HD screen protector at Best Buy (because they will install it and if it's not perfect they'll open another one and redo it; plus I'm clumsy and attract dust in mid-application) and it worked great for 2 years and counting. I've been itching to go get one on this phone too but keep putting it off. This thread reminded me off what I have to look forward to if I don't.
I found that using a stylus seems to hasten the erosion of the layer, at least when comparing my S2 to my wife's as well as our tablets.
Sent from my Nexus 5 using Tapatalk
Having the same issue here.
Has anyone tried to see if Google will fix it under warranty?
I should hope they would fix it under warranty! Send it back. It's a disgrace for it to happen in such a short time period.
So I finally got around to calling and I was told there wasn't much they can do about it because the phone is still fully functional even with the coating wearing off. I was told to buy a screen protector...
I'm not sure how I feel about this.
It's been bugging me a bit today as I noticed that this thing is not only very flexible and has those infamous hairline cracks on the sides, but it's also not entirely straight when looking at it from the profile. I mean, if you put it on the flat surface screen facing downwards, the middle of the screen will have a couple of mm clearance and won't touch the surface unless you apply mild pressure to it. Is it just me or is pretty common and nothing much to worry about? Cause you know, I just got this phone, and if something is terribly wrong with it would be great to know that.
Yes. The top half of my phone is slightly twisted. I actually noticed it a few weeks out of warranty.
Yep, the top half. Added poll to make this easier.
Mine is bent too.
Sold my white Nexus cause all the scratches and wear on the back/discoloring were starting to annoy me (had that phone for a couple of weeks or so). Now the new (used) black one which I bought several days ago isn't visually bent at all, I wonder if this happens mainly with white models.
PS. In case you are wondering, the demand for them nexuses in my local 2nd hand market is pretty high, so yeah it's easy peasy to sell one.
My white model is warped a little. Bothered me for a while but since this phone was the result of an rma I didn't do anything about it in case I got another faulty phone.
Sent from my Nexus 5 using Tapatalk
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
LibertyMonger said:
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
Click to expand...
Click to collapse
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
time_lord2004 said:
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
Click to expand...
Click to collapse
How long have you owned it? If it's before 30 days I would return it. That is not normal.
I wonder if the smudges are on the inside. Maybe from when it was assembled.
LibertyMonger said:
How long have you owned it? If it's before 30 days I would return it. That is not normal.
Click to expand...
Click to collapse
Yes I am tempted to... but as mentioned in my original post, I'm at the end of the world here, I know the store does not have any more in stock... so to return it could be a right P.I.T.A. I can't be without a phone while I wait for a replacement.
I guess I'll go talk to them tomorrow.
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Well this is very embarrassing. I'd tried various things to clean the smudges, but not used any chemicals (which is why I was wondering what it is made of).
I showed it to a workmate - without saying a word she picked up some magic cloth from the photocopier, wiped my phone... marks gone.
What the....?
I'll go back to the rock I obviously deserve to live under.
time_lord2004 said:
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Click to expand...
Click to collapse
It is definitely made of gorilla glass 3...maybe that's why it feels different. Front and back are gorilla glass 3. And if it would be plastic or so, it would be different. If you can scratch it with your finger nails or so, you will know it ?
Sent from my HTC U12+ using XDA Labs
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
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Looks like the glass coating problem that I had with the U11. Contacted customer support, and they offered me a replacement device. Started off with the sapphire blue, exchanged for a solar red.
Luckily have had no such problems with my translucent blue U12 yet.