Mark under screen. - Samsung Galaxy S8+ Questions & Answers

I was wondering if anyone knows what this problem could be.
A mark has just appeared on my s8+ screen (left middle) and it appears to be under the glass. Surely something can't get inside a water & dust proof phone. Could it be some pixel issue? I guess I'll get to return it under warranty? Any ideas appreciated.

dwj said:
I was wondering if anyone knows what this problem could be.
A mark has just appeared on my s8+ screen (left middle) and it appears to be under the glass. Surely something can't get inside a water & dust proof phone. Could it be some pixel issue? I guess I'll get to return it under warranty? Any ideas appreciated.
Click to expand...
Click to collapse
The mark, whatever it is, won't show up in a screenshot. You'll have to take a picture of your screen with another phone.

Ah, OK. Thanks. I'll do that then when I get a minute.

If it's dark and has a rainbow sheen to it, it could be the LCD has been damaged under the glass cover...

Took a screen photo which of course is not a good close up but gives an idea at least of what I am talking about. Reminds me of a dust mark on a dslr sensor but how anything could get into a sealed divide beats me.

dwj said:
Took a screen photo which of course is not a good close up but gives an idea at least of what I am talking about. Reminds me of a dust mark on a dslr sensor but how anything could get into a sealed divide beats me.
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Click to collapse
Do you have a screen protector on the phone?

No, I don't use a screen protector. I've always been pretty careful with phones & never had a problem with scratches or anything. I use a case on this phone for the first time ever but only because I find it quite slippery.

dwj said:
No, I don't use a screen protector. I've always been pretty careful with phones & never had a problem with scratches or anything. I use a case on this phone for the first time ever but only because I find it quite slippery.
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Click to collapse
I would send it back for replacement of repair then.

Ye, thanks. My thoughts too.

Mine did that.. got a new device
Sent from my SM-G955F using Tapatalk

mark on inside of glass
dwj said:
Ye, thanks. My thoughts too.
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Click to collapse
same issue. What did you end up doing?

It was still under warranty so took it to Samsung shop & they replaced the whole screen for me. But not before they quizzed me about what I had being doing with it. I pointed out the pristine condition it was in so I clearly hadn't dropped it or anything & told them that EVEN Samsung products can malfunction. They reluctantly fixed it for me but the whole customer service experience made my blood boil.

Related

Screen colors leaked in middle of screen?

This is the second fuze ive owned... and this is also the second time this has happened. In the middle of the screen there is a small block of like a rainbow of colors... but you can only see it in certain light...
Has anyone else ever come across this?
icewhitenewyear said:
This is the second fuze ive owned... and this is also the second time this has happened. In the middle of the screen there is a small block of like a rainbow of colors... but you can only see it in certain light...
Has anyone else ever come across this?
Click to expand...
Click to collapse
Mine too.. But i have a screen protector on it so I figured maybe its the screen protector? never really check it without the screen protection.
Yes.
My first fuze did this after a few days, its an exact square with sort of a frame, I was thinking it was condensation, but my phone has been dry always....
I thought it was weird that it was square shaped and a almost perfect square.
Anyone know what this is?
Yep...nothing unusual for raph unfortunatelly...my old post:
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571
BTW, this is well known issue by HTC so replacement is in most cases done free of charge as a part of warranty. Eventhough I've heard that in some cases in UK, HTC was demanding some kind of payment for replacement.
Anyway, this cannot be fixed in any other way but replacing the screen....afaik
I was told that it means that the screen under the digitizer is broken. Most likely from pressure on the middle of the screen.
rccola159 said:
I was told that it means that the screen under the digitizer is broken. Most likely from pressure on the middle of the screen.
Click to expand...
Click to collapse
Oh man, mine just expanded Can I know what did you guys do?
Pressure between flat wires, conductive tapes and backside of LCD screen causes the problem. You should take apart your Raphael to see the back of LCD. There is a very thing black tape around the display. Check it for any kinf of damage. If there is no sign of penetration, make the same thin tape from any kind of office tape and place it over dark one. I hope this can help you.
Be a HTC Indiana Jones, take the danger and DIY!
i was just about to start a post about this. the middle of my screern (75% of the screen) has these rainbow swirls and they form a perfect rectangle. you can also see a grid of dots. once i noticed this square i started havin problems where its as if someone is pressing the touchscren just on top right corner of this rectangle. so i cant go through menus and it will randomly go away. it also happens on other random locations. can someone explain what i should do?
Mine just did the same thing. The phone seems to work normally. I called and I am sending it in for warranty repair. Is there any way to prevent this from happening in the future? If they replace the screen, do they have some process in place to prevent the same issue? I really love this phone!
Oh, and now my iPhone loving friends are all saying, "You shoulda got an iPhone!" I dont want a crappy iPhone, I just want a good screen! This is my second phone already.....I have never dropped or abused it in any way.... I really wish they used better quality screens. i can do tons more stuff with my phone that my "iPhone friends" cannot....
UPDATE: to anyone who gets this problem. I finally got around to calling ATT and they say its not a known problem so its not covered within warrenty. They want 500 to fix it.... Then I called HTC and they said this is whats known as a Newton ring and its due to pressure applied to the screen so they wont fix it under warrenty. Now they are asking for 200 for it to be fixed. Not worth the fix if u ask me. Thier rep was pretty shocked it was on a Fuze and said hes seen this before and they never fix it under warrenty so its not worth sending it in unless im prepared for the bill.

Dust under glass? anyone else have this problem?

picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.
My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.
slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
Click to expand...
Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.
Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...
I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S
I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?

So I took my keys and basically tried scratching the TB screen...

and nothing but some scuffs which i was able to wipe off...does this mean that my TB has the good glass? i hate screen protectors and never needed one with the droid... so hopefully i wont need one for this... i hate the verizon one they put on for me... took it off
Rub some sand/gravel on it next time. You probably wont get as lucky. Typical keys are made out of mild steel so it would make sense that the glass might resist heavy damage. Have you turned your screen off and examined in good light? The bolt does supposedly have GG. I'd still get a screen protector, with a good one you'll never know it was there, the vzw one is a pos.
I already have a flaw in my screen, looks like a little dot that I have no idea how it got there as I have not done anything to cause it. This is a physical thing on the "glass" that you can see with the screen off/on. Not a dead pixel or anything.
Id still get a screen protector. I boight my TB, had it in my pocket for a day, and somehow got a scratch down the middle of the screen. If its gorilla glass, its not as good as other screens.
Sent from my ADR6400L using XDA App
Get the Steinheil Ultra Crystal (http://www.sgpstore.com/cell-phone/...-screen-protector-steinheil-ultra-series.html). You'll never notice it's on without looking waaay too closely at your phone.
Are those screen protectors or tampons? The boxes threw me off.
WeaselWeaz said:
Are those screen protectors or tampons? The boxes threw me off.
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Click to collapse
Well, I would assume screen protectors, but then I've never spent much time looking at tampon boxes.
OT.
tbcpn said:
Get the Steinheil Ultra Crystal (http://www.sgpstore.com/cell-phone/...-screen-protector-steinheil-ultra-series.html). You'll never notice it's on without looking waaay too closely at your phone.
Click to expand...
Click to collapse
+100
Also buy from their ebay store and you'll get free shipping.
Sent from my HTC Thunderbolt
entraik said:
and nothing but some scuffs which i was able to wipe off...does this mean that my TB has the good glass? i hate screen protectors and never needed one with the droid... so hopefully i wont need one for this... i hate the verizon one they put on for me... took it off
Click to expand...
Click to collapse
Well... that was dumb.
I have one of the anti glare ones from the VZW store. Hurts my eyes to look through this thing.
OP must have money to burn. I have a zagg screen cover but I would never key my phone on purpose
I have a nice 1/2" scratch right along the upper middle of my screen. Don't know what caused it but its deep, my finger nail catches on it if i rub it across it. The glass isn't that tough.
tbcpn said:
Get the Steinheil Ultra Crystal... You'll never notice it's on without looking waaay too closely at your phone.
Click to expand...
Click to collapse
I second this. I cant even see the thing on my screen (unless you look at the seam at the bottom).
Heh, keys are nothing. I keep my TB without any covers in my pocket for most of the day. I can throw anything in there with the phone and have no damage. Ironically enough though, the one day I have it in there with nothing else, I have a nice slash right down the screen. The little specks of crap that lay around your pockets are what do the damage, not the big things.
i think you guys might have faulty glass... i dunno..it seems tough to me.. way tougher than my iphone for sure...
floydiandroid said:
I second this. I cant even see the thing on my screen (unless you look at the seam at the bottom).
Click to expand...
Click to collapse
It also feels like I'm actually touching the glass.
Try scratching it with a rusty nail to see what happens. Oh and can you record it and post on YouTube so we can all see!?
Forgetfull said:
Rub some sand/gravel on it next time. You probably wont get as lucky. Typical keys are made out of mild steel so it would make sense that the glass might resist heavy damage. Have you turned your screen off and examined in good light? The bolt does supposedly have GG. I'd still get a screen protector, with a good one you'll never know it was there, the vzw one is a pos.
Click to expand...
Click to collapse
definetly does NOT have guerilla glass
Got this from Droid Forums (where I frequent most of the time)
http://www.droidforums.net/forum/htc-thunderbolt/120972-will-tb-have-gorilla-glass.html
http://www.corninggorillaglass.com/#featured-products
Thunderbolt is listed as having Gorilla Glass.
gotcha13 said:
definetly does NOT have guerilla glass
Click to expand...
Click to collapse
Yes it does, See the attached pic or go here http://www.corninggorillaglass.com/?utm_source=google&utm_medium=cpc&utm_term=gorilla%2520glass&utm_campaign=Branded%2520Gorilla%2520Glass#featured-products
Look at the HTC Products

Does someone know what are these stains ?

Hey guys,
So as i was admiring my S7 from all angles (truly a beautiful phone) under the sunlight, i noticed something weird. Just above the front speaker grill, i noticed 2 stains in like a form of pyramide. I tried to wipe it off, but nothing. So im afraid its maybe water (since it was raining hard the past week) or i don't know, maybe humidity ? What could it be ? Its midly annoying, could it be the sign that the "waterproofing" of my phone is deficient?
take a close look
http://imgur.com/a/OMWSA
I tried differents method to try to remove it. I tried to like "sucking" it out with my mouth as i though maybe its water but nothing, i also tried to use my hairdryer and proceed to put it in front of the speaker but still nothing.
Do you think its something that could be considered serious ? should i try to repair it in a center ?
I never used it in water and i bought the phone brand new 1 month ago, case and screen protector since day 1.
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
MrDusan said:
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
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Click to collapse
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
damsodems said:
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
Click to expand...
Click to collapse
If u have warranty, take it to samsung. It's ridiculous for a 1 month old phone to already have paint peeling off issues.
I mean, that's only estethic, it won't cause any other issues, it just looks ugly.
The paint is like a sticker that is glued on the glass, and it tends somstimes to unpeel if the glue isn't applied well.
Sent from my SM-G930F using XDA-Developers Legacy app

Screen bleed

Does anyone have screen bleed issues? I'm having a tough time identifying if there are any. Can someone post pictures for reference?
kakatorres1999 said:
Does anyone have screen bleed issues? I'm having a tough time identifying if there are any. Can someone post pictures for reference?
Click to expand...
Click to collapse
No I don't have any screen bleeding issue.
But if you aren't sure use an all blck wallpaper and if you see whitish tone near the edges your screen is bleeding.
BlurryXFace said:
No I don't have any screen bleeding issue.
But if you aren't sure use an all blck wallpaper and if you see whitish tone near the edges your screen is bleeding.
Click to expand...
Click to collapse
Perhaps a white wallpaper would show any particular screen bleeding than black wallpaper.
I dont need to post pictures, there is rather noticeable bleeding all around the display when using dark wallpaper when brightness is set to more rhan 50% (indoor usage). Especially on top and bottom edge of the display.
1375965485501144093271341 said:
I dont need to post pictures, there is rather noticeable bleeding all around the display when using dark wallpaper when brightness is set to more rhan 50% (indoor usage). Especially on top and bottom edge of the display.
Click to expand...
Click to collapse
You don't need to, sir/ma'am, but it'll help a lot if you did.
Sorry sir/ma'am, but i have nothing to take pictures with
1375965485501144093271341 said:
Sorry sir/ma'am, but i have nothing to take pictures with
Click to expand...
Click to collapse
That's unfortunate sir/ma'am but I guess it can't be helped.
You are quite correct sir/ma'am, it is unfortunate. I am, however, sorry that i could not be of any help to you regarding this matter.
1375965485501144093271341 said:
You are quite correct sir/ma'am, it is unfortunate. I am, however, sorry that i could not be of any help to you regarding this matter.
Click to expand...
Click to collapse
You need not apologize sir/ma'am, it's not your fault to begin with.
I am facing an issue that is I am getting a vertical line in the above center of the screen which is only seen when i turn off the screen. It isn't a scratch but it feels like the display is burned or something. I don't know why it is happening. I have cleaned the device but that is not getting rid of it. I am thinking to go to service centre to get a replacement or something. Btw i play pubg alot, maybe it is the reason. But this should not a good sign of every RN7Pro customer !
modit5 said:
I am facing an issue that is I am getting a vertical line in the above center of the screen which is only seen when i turn off the screen. It isn't a scratch but it feels like the display is burned or something. I don't know why it is happening. I have cleaned the device but that is not getting rid of it. I am thinking to go to service centre to get a replacement or something. Btw i play pubg alot, maybe it is the reason. But this should not a good sign of every RN7Pro customer !
Click to expand...
Click to collapse
These are some pictures of this i don't know correct word "screen bleed,Screenburn"
And it's definitely not a scratch !!!!
modit5 said:
These are some pictures of this i don't know correct word "screen bleed,Screenburn"
And it's definitely not a scratch !!!!
Click to expand...
Click to collapse
That's new to me and is quite strange to see. Doesn't look like screen bleed or burn though. Do get it checked at the service centre, and, if possible, enquire from them as to what caused it and keep us updated. Also, playing pubg shouldn't have such drastic effects on a device.
kakatorres1999 said:
That's new to me and is quite strange to see. Doesn't look like screen bleed or burn though. Do get it checked at the service centre, and, if possible, enquire from them as to what caused it and keep us updated. Also, playing pubg shouldn't have such drastic effects on a device.
Click to expand...
Click to collapse
Yeah it's really strange!
I don't know if i will get replacement or what coz i bought this 20 days ago.
Let's see what happen.
I've had a similar issue on my old phone. Either you have been cleaning your screen too much (so much that you have "cleaned" away a part of the oleophobic coating) or you have been playing games too much (sliding your finger along the same part of the screen and your sweat dissolved the oleophobic coating little by little). Try placing a couple of water drops on that part of the screen and also on different part of the screen (where there is no "smudge" ). You'll see a difference in the water drop shape. As far as i know, there is no way to restore factory applied oleophobic coating to its original condition.
1375965485501144093271341 said:
I've had a similar issue on my old phone. Either you have been cleaning your screen too much (so much that you have "cleaned" away a part of the oleophobic coating) or you have been playing games too much (sliding your finger along the same part of the screen and your sweat dissolved the oleophobic coating little by little). Try placing a couple of water drops on that part of the screen and also on different part of the screen (where there is no "smudge" ). You'll see a difference in the water drop shape. As far as i know, there is no way to restore factory applied oleophobic coating to its original condition.
Click to expand...
Click to collapse
I quite agree with you 2nd point of playing game that is pubg as I already mentioned and as you said "sliding your fingers along same part of the screen" Yes, this could be the reason as the joystick is on the left and it's always sliding there and as the device gets heated I get sweat on my thumb. But I have been playing pubg on my recent Note 5 Pro, I never got any sort of smudge. By the way it's not a cheap phone as it has best specs. But I did not expect this issue and yes I have cleaned with water but it's now permanent. I am little worried about the phone as I will go to the service center today to get replacement or whatever they will say. I will let you all know what will be the result.
Unfortunately, no oleophobic coating is perfect as it will wear off every device/surface over time. It depends on how one uses his/hers phone. I can only speculate that since RN5P and RN7P have different screen materials, the oleophobic coating will perform differently on each device. There are also other factors at play. I hope the service centre will give you a replacement unit, but this case scenario falls under "normal wear and tear" category which is, to my knowledge, not considered as a device defect. Anyway, there are some products out there that claim to restore/reapply the oleophobic coating of a screen, but i really doubt their efficacy. I guess you have nothing to loose if you wish to try some out, but even if they work, their efficacy will not be near as good as a factory applied coating. Good luck.
1375965485501144093271341 said:
Unfortunately, no oleophobic coating is perfect as it will wear off every device/surface over time. It depends on how one uses his/hers phone. I can only speculate that since RN5P and RN7P have different screen materials, the oleophobic coating will perform differently on each device. There are also other factors at play. I hope the service centre will give you a replacement unit, but this case scenario falls under "normal wear and tear" category which is, to my knowledge, not considered as a device defect. Anyway, there are some products out there that claim to restore/reapply the oleophobic coating of a screen, but i really doubt their efficacy. I guess you have nothing to loose if you wish to try some out, but even if they work, their efficacy will not be near as good as a factory applied coating. Good luck.
Click to expand...
Click to collapse
Unfortunately, service center only said that this is the first time that this problem we have faced and said you can only get the new lcd panel inspite of replacing the device.
So now I have to replace the lcd panel and have to wait for 7-10 days with submitting my phone to the service center! Without submitting the device they will not replace the lcd which is sad.
modit5 said:
I am facing an issue that is I am getting a vertical line in the above center of the screen which is only seen when i turn off the screen. It isn't a scratch but it feels like the display is burned or something. I don't know why it is happening. I have cleaned the device but that is not getting rid of it. I am thinking to go to service centre to get a replacement or something. Btw i play pubg alot, maybe it is the reason. But this should not a good sign of every RN7Pro customer !
Click to expand...
Click to collapse
Playing PUBG a lot doesn't cause screen bleeding, lol. You might have physically damaged the phone consciously or not knowingly.
AbhiAbhiBisht said:
Playing PUBG a lot doesn't cause screen bleeding, lol. You might have physically damaged the phone consciously or not knowingly.
Click to expand...
Click to collapse
I respect you answer!
But do you know that I have been using this device since 25 days, thereafter, my device had not felt even once.
Secondly, I use this device with cover that is provided in the mi store worth 349 which is very safe and good cover.
Fortunately, the device was all good when I opened the box and there was no spot, but I have noticed that spot after 15 to 20 days.
I thought that is is nothing just a smudge which can be cleared with a cloth but it doesn't get rid of it.
If I damaged the Device physically then a scratch must be there on the screen where there is a spot, so there is not even a single scratch. By the way if I have damaged it myself then I have to mention that thing in the thread, as I mentioned playing PUBG, because I had a doubt that when I play PUBG daily 3-4 hours the device is heated a lot above the center portion and the place where the spot is as same as the joystick of pubg which is used continuously ! Lastly I had no screen guard on the screen !
modit5 said:
I respect you answer!
But do you know that I have been using this device since 25 days, thereafter, my device had not felt even once.
Secondly, I use this device with cover that is provided in the mi store worth 349 which is very safe and good cover.
Fortunately, the device was all good when I opened the box and there was no spot, but I have noticed that spot after 15 to 20 days.
I thought that is is nothing just a smudge which can be cleared with a cloth but it doesn't get rid of it.
If I damaged the Device physically then a scratch must be there on the screen where there is a spot, so there is not even a single scratch. By the way if I have damaged it myself then I have to mention that thing in the thread, as I mentioned playing PUBG, because I had a doubt that when I play PUBG daily 3-4 hours the device is heated a lot above the center portion and the place where the spot is as same as the joystick of pubg which is used continuously ! Lastly I had no screen guard on the screen !
Click to expand...
Click to collapse
Can you provide some photos so we can help you better

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