First off, I love my note 3. This phone is so close to perfect I can't bear the fact that I broke it somehow.
After having no case/screen protector since I got this phone.. sometime end of summer.. I bought my first case off of amazon. I received it YESTERDAY.. today.. while it was in the case, in my back pack (in a nice "protective" pouch that is lined with soft cloth) somehow it cracked the lcd screen (or digitizer) but the GLASS IS NOT CRACKED. Infact there's no physical damage to the phone at all, no dents or scratches anywhere on the phone at all, even looking at the screen under a light. Nothing on the glass.
SO I'm heart broken. It's my secondary phone so I have no insurance on it.
What would you do ? It's a sprint phone.. black.
You have to replace your complete screen.
It's called a full assembly.
You can't just replace you lcd alone.
They cost around $200.
Try parts4repair.com
I repair alot of phones and this site always has the best quality.
Sent from my SM-N9005 using xda app-developers app
So you can not see any damage on phone? How about warranty?
Spere said:
So you can not see any damage on phone? How about warranty?
Click to expand...
Click to collapse
this
if you cant see any drop mark then warranty it like a baws
Spere said:
So you can not see any damage on phone? How about warranty?
Click to expand...
Click to collapse
There's no damage at all, not even a slight scratch. I'm actually a little curious how it happened.
So it can really be some fault in phone that'll go under warranty have you tried resetting phone if it's some software fault / bug?
Sent from my SM-N9005 using XDA Premium HD app
Spere said:
So it can really be some fault in phone that'll go under warranty have you tried resetting phone if it's some software fault / bug?
Sent from my SM-N9005 using XDA Premium HD app
Click to expand...
Click to collapse
Yes.. you can see the top third of the screen for a minute or two, then it goes black/digital looking (8 bit graphics) and then eventually joins the bottom of the screen - being broken.
J3ff said:
Yes.. you can see the top third of the screen for a minute or two, then it goes black/digital looking (8 bit graphics) and then eventually joins the bottom of the screen - being broken.
Click to expand...
Click to collapse
Actually - I looked at it under the light, if you hold it up to your eye level you can see a cracked digitizer
J3ff said:
First off, I love my note 3. This phone is so close to perfect I can't bear the fact that I broke it somehow.
After having no case/screen protector since I got this phone.. sometime end of summer.. I bought my first case off of amazon. I received it YESTERDAY.. today.. while it was in the case, in my back pack (in a nice "protective" pouch that is lined with soft cloth) somehow it cracked the lcd screen (or digitizer) but the GLASS IS NOT CRACKED. Infact there's no physical damage to the phone at all, no dents or scratches anywhere on the phone at all, even looking at the screen under a light. Nothing on the glass.
SO I'm heart broken. It's my secondary phone so I have no insurance on it.
What would you do ? It's a sprint phone.. black.
Click to expand...
Click to collapse
You can probably still use it with the S-pen
xclub_101 said:
You can probably still use it with the S-pen
Click to expand...
Click to collapse
if there is no obvious damage such as a mark where is bounced on the ground or a crushed screen, i'd warranty it.
Isn't the Note a bit large to place in your back pocket?
Sent from my SM-N900T using Tapatalk
I had the same thing happen, although it happened after someone else dropped the phone.
I ended up buying a new front assembly for the phone for about $237. It was the only seller that affirmatively listed the display as AMOLED. The repair was pretty straightforward and it works well now
Sent from my SM-N900T using Tapatalk
ggabriele3 said:
I had the same thing happen, although it happened after someone else dropped the phone.
I ended up buying a new front assembly for the phone for about $237. It was the only seller that affirmatively listed the display as AMOLED. The repair was pretty straightforward and it works well now
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Is it already out of warranty from Samsung that u bought parts by urself ?
@op send it to Samsung and get it fixed for free. Got nothing to lose
Sent from my SM-N9005 using Tapatalk
nlatifolia said:
Is it already out of warranty from Samsung that u bought parts by urself ?
Click to expand...
Click to collapse
I was told that the drop wasn't covered by the warranty.
Sent from my SM-N900T using Tapatalk
ggabriele3 said:
I was told that the drop wasn't covered by the warranty.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
but you didnt drop it.
He said someone else dropped it....
But a good hit on the side of the phone can crack an lcd. Seen many.
You cant see any thing wrong unless you hold it into the light.
Sent from my SM-N9005 using xda app-developers app
TrompKramer said:
He said someone else dropped it....
But a good hit on the side of the phone can crack an lcd. Seen many.
You cant see any thing wrong unless you hold it into the light.
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
I decided to go the honest route.
Handed her the phone saying that I dropped it, don't have insurance, can't get it anymore because it's been too long and asked if there was anything that could be done.
She smiled, said "Finally someone is honest, let me see what I can do"
Turns out they had a broken Note3 in the back with a good digitizer and screen.
Charged me 75 bucks, signed me up for insurance (I'm months outside the 30 day window) and sent me on my way.
Sure it's not free, but for 75 bucks and I don't have to mess with it and I kept my integrity, I'm happy!
dragoncius said:
but you didnt drop it.
Click to expand...
Click to collapse
I didn't drop it, but someone else did. So the warranty was gone.
The parts for the repair cost $237, i think, and was totally doable.
Cobris said:
You have to replace your complete screen.
It's called a full assembly.
You can't just replace you lcd alone.
Click to expand...
Click to collapse
you actually can replace just the screen - there is a youtube video of a guy doing it.
However, when I did it, it was actually cheaper to buy the entire assembly...not to mention much easier.
Related
Mine shattered today and I need to replace it. Just wondering if anyone has a suggestion on what site to use to get a new one and how easy/hard it is.
They are expensive I paid 50 for mine . Your best bet is ebay
Sent from my LG-P999 using XDA Premium App
I replaced mine, pretty easy. You can check out youtube for video tutorials, and yeah, the digitizer is pretty pricey. Just make sure you have some adhesive available and take your time.
I will be needing to replace mine. The part should arrive soon, this is what I ordered;
http://www.amazon.com/gp/product/B005QXQXYI/ref=oh_o02_s00_i00_details
It comes with a new bezel attached and with power/volume buttons pre-assembled. Rather nifty if I do say so myself.
Fuskand said:
I will be needing to replace mine. The part should arrive soon, this is what I ordered;
http://www.amazon.com/gp/product/B005QXQXYI/ref=oh_o02_s00_i00_details
It comes with a new bezel attached and with power/volume buttons pre-assembled. Rather nifty if I do say so myself.
Click to expand...
Click to collapse
That's a very handy assembly. I spent probably 2 hours getting the tape in all the right places to put it together.
Digitizer
I had to repace one on the G2x I got off ebay awhile back. I would suggest that you check out the youtube video on disassembly. You have to be careful when you get to the part where you lift out the motherboard. You have to lift up the old digitizer cable connector as well as the lcd screen will be somewhat stuck to a gasket around the face. Once you get past that it should go fine. The best price for a digitizer is on ebay, just make sure you get the one with the frame. Good luck.
Eddie
Also make sure you buy one with adhesive on the frame cause mine didn't have it and its getting a hole bunch of dust specs
Sent from my LG-P999 using XDA Premium App
Send it to LG. Factory tech replacement with original part for around $70.00. If I had that option that is the route I would go.
jboxer said:
Send it to LG. Factory tech replacement with original part for around $70.00. If I had that option that is the route I would go.
Click to expand...
Click to collapse
What this guy said. For real.
http://www.ebay.co.uk/itm/270825816908?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
I bought this one and I'm waiting to have it delivered to Poland
jboxer said:
Send it to LG. Factory tech replacement with original part for around $70.00. If I had that option that is the route I would go.
Click to expand...
Click to collapse
Only problem is I rooted the phone. Not sure if they will still replace it for me.
ch4dr0x said:
Only problem is I rooted the phone. Not sure if they will still replace it for me.
Click to expand...
Click to collapse
It's very simple to return the phone to stock.
http://forum.xda-developers.com/showthread.php?t=1088728
I just replaced my wife's digitizer. I got the white one from California on ebay. Simple if you are good with your hands. Take your time, I glued the new digitizer cause that's how lg did it. Works flawlessly.
Sent from my LG-P999 using xda premium
ch4dr0x said:
Only problem is I rooted the phone. Not sure if they will still replace it for me.
Click to expand...
Click to collapse
I don't know their actual stance on this, but I don't think they should care/find out that it's rooted.
#1 if you are paying for their service, it's not a warranty issue.
#2 why would they even need to poke around in your phone to replace the screen?
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
orangeirwin said:
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
Click to expand...
Click to collapse
Did u buy insurance? Because mine did the same and it was about $190 to fix and the deductible would be $199 so I claimed insurance instead. Hope that helps, good luck.
Sent from my HTC One X using Tapatalk 2
Sent mine in on the 20th, got a quote a week later and finally got it back today. $220, shipping included.
Unfortunately I did not. Insurance wasn't available when I got my iPhone and I never thought to add it when it became available; but I can guarantee you I will have it once I get it back from repairs.
As long as your in your first month you can add insurance otherwise your out of luck
Sent from my HTC One X using Tapatalk 2
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Seems very high to me. I couldn't believe the deductible when they told me.
Sent from my HTC One X using Tapatalk 2
mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Wow that's high its 150 deductible in Canada
Sent from my Galaxy Nexus using xda premium
brekec88 said:
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Here you go.
Replace it yourself.
http://www.ebay.com/sch/?_nkw=htc one x glass&clk_rvr_id=349032309751
orangeirwin said:
Here you go.
Click to expand...
Click to collapse
/cry
ouch
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Tinyboss said:
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Click to expand...
Click to collapse
I've gone away from using a case, but now I think I'll put it back on. It is hard to cover up the beauty tho.
Sent from my HTC One X using Tapatalk 2
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
bmolloy said:
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
Click to expand...
Click to collapse
Totally sucks. I am sending mine in to HTC for repair because it is less than a month old and I don't want to void the warranty by doing it myself but; you can get the glass for it for around $50 if you want to try it yourself.
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
bmolloy said:
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
Click to expand...
Click to collapse
What case were you using when it broke?
Sent from my HTC One X using xda premium
ECEXCURSION said:
What case were you using when it broke?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have the Benks Magic Cookies case. It is really a nice case but it doesn't offer any protection on the glass at all. This is more of a keep scratches off the back case, not at all a shock protection case. I knew that when I got it, this just put an exclamation point behind that idea. I planned on using it as my "not at work go out to dinner type case" but with how easily this broke I think I will use the otterbox exclusively when it gets here.
I see. Well that sucks. I was actually debating whether to get that one before buying my bestbuy case.
Sent from my HTC One X using xda premium
If your thinking of getting this phone get a case as soon add possible! That happened after my father dropped hood phone once. Now the bottom part of the screen where the on screen buttons are does not work. So he just went back to his GS3. I have not found any tutorials on how to replace the screen and digitizer or if just the digitizer.
Sent from my SCH-I545 using xda app-developers app
I did the same. Dropped my G2 going into Future shop to buy a case for it. Chipped the top left corner (can barely see it!) and now the top portion of the screen doesn't work... Now I have to get the screen and digitizer replaced...not cheap.
Sent from my Nexus 7 using xda app-developers app
kennielsen said:
I did the same. Dropped my G2 going into Future shop to buy a case for it. Chipped the top left corner (can barely see it!) and now the top portion of the screen doesn't work... Now I have to get the screen and digitizer replaced...not cheap.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Y'all are some brave people to not put a case on such a great phone from the beginning lol
Thats what you get for buying LG. The companys products are notoriously ****ty and unreliable junk. Tvs, phones, cameras, everything. I been burnt so much. Not buying their piece of **** products again
Ooops too expensive for that bad thing...:silly:
Picked up mine from best buy for free yesterday. Was supposed to be $99 but rang up free. Gotta love teenagers in the work force!
Sent from my Verizon LG G2
I've smashed mine twice since november, today being the second time. 1st time it was in its flip cover case. This time, I took out of its case to lie in bed with it (cover gets in the way when you're on your back), went to the bathroom, fell out of my hands, 2 feet drop. Smashed again.
I have the Flip Cover, Otter Box Defender, now ordered the Incipio Leather Folio 2 in 1 and the Incipio Dual.
Figured if I had options I'd keep a good case on it constantly. Lucky I have insurance for it, 120$ deductable. I've reached my 2 claim max for the year though...
Most ...Fragile phone...ever...
I'm still getting a G2. Samsung uses versions of LED screens which have some chance of burn in, ghost images.
LG g2 is LCD. Yes there's a chance of dead pixel but I would rather take my chance with that instead.
Besides, LCD is easier to see on sunlight.
Unfortunately, Camera has stopped.
Kulinick said:
Y'all are some brave people to not put a case on such a great phone from the beginning lol
Click to expand...
Click to collapse
I dont use a case for my LG 4X HD. I have dropped it many times, no cracks. It depends on the build quality, weight, the way it fell and so on.
I find cases ugly and unnecessary.
Perry2547 said:
I'm still getting a G2. Samsung uses versions of LED screens which have some chance of burn in, ghost images.
LG g2 is LCD. Yes there's a chance of dead pixel but I would rather take my chance with that instead.
Besides, LCD is easier to see on sunlight.
Unfortunately, Camera has stopped.
Click to expand...
Click to collapse
Thats not entirely true. Unless you wont change your phone in 2 years, the chance of getting burn ins is low. Be careful with LG,they have a tendency to drop phone support ASAP.
My fathers G2 was put in a spigein slimarmor case before the sales rep even set it up. Last month his digitizer was going wokners, had a slight nick in the case that pressed stuff together. Took it to the sprint store, and the reps replaced the front of screen on the spot without even having to do a warranty claim.that LG glass is super thin, too thin in my opinion which is also the reason I will never buy the flex
i dropped my g2 more than 3 times luckily no damage. i dont have any cases.
Sent from my LG-D802
I have 2 xs scratches on the gorilla glass. Its not so hard.
Managed to crack the screen after two days lol
Hmm, i dropped mine 2 times but i got it a good cover since i buy it so didn't get any damage still the screen did got a little scratch but i don't really know how it happens it was a few days after...
Sent from my LG-LS980 using XDA Premium 4 mobile app
roobs said:
Managed to crack the screen after two days lol
Click to expand...
Click to collapse
LOL
Sent from my SGH-I9505 using XDA Premium 4 mobile app
laramo said:
Are you sure its fragile? my friend has it and he dont complain abiut its on da eealz.
Click to expand...
Click to collapse
I know, I've heard it's not too bad. My friend also has it and he said he has dropped it multiple times and nothing has happened to it.
It probably can depend of supplier and party . My friend bought first G2 and had many problems with it, so he returned it to the shop and got the replacement.... but the second one was not good too. Screen just cracked after about a week of use -__- But I know many people with really good experience with this device, so it really depend of how lucky you are )
clapper66 said:
If your thinking of getting this phone get a case as soon add possible! That happened after my father dropped hood phone once. Now the bottom part of the screen where the on screen buttons are does not work. So he just went back to his GS3. I have not found any tutorials on how to replace the screen and digitizer or if just the digitizer.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
u can try yourself while recording video, may be u'll become the first one for the tutorial :laugh:
Whoopsiieee... @[email protected] so how much it cost to repair that? so fragilee..
Ouch.. just by seeing your pict makes my eyes hurt. such a beautiful phone..
So my mother in law broke her screen on her nexus 5 so we sent it to LG to fix. All they did was send it back saying the reasoning for it being unrepairable is an "epoxy crack". Is this anything serious or could I essentially just buy the screen assembly parts and do it myself?
Usually when there is a crack integrity of the screen is compromise that what I was always told, if it was mine I'd change the screen since it is only about 40$
Sent from my Nexus 5 using XDA Premium 4 mobile app
$40? where at?
Ltdrev said:
Usually when there is a crack integrity of the screen is compromise that what I was always told, if it was mine I'd change the screen since it is only about 40$
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
$40 for the whole assembly? I need the whole thing not just the screen, if so, where? I mean she pushed through the digitizer etc as well...
twister99403 said:
$40 for the whole assembly? I need the whole thing not just the screen, if so, where? I mean she pushed through the digitizer etc as well...
Click to expand...
Click to collapse
40$ is just for the screen the whole thing is more 90$ to 150$
I have the exact same problem, LCD is busted, I sent it in, received it back with no word. Work order says "epoxy cracked" and "unrepairable". Of course it's repairable, I just don't feel comfortable doing it myself. Does LG really refuse to fix anything that's not covered by warranty? I'd gladly pay for them to fix it.
I'm kind of sad about it really. It has never been significantly dropped. My friend dropped his like 4 feet onto a metal bench press bar and only dented the side slightly inward. I seemed to have managed to bend my phone. It no longer lies flat, it rocks, and there is this strange outward dent like a support beam needed somewhere to go. You can clearly see the bend when you look at the side view volume buttons. I'm sure my warrenty is voided as they would likely claim this cannot be from normal use. I've dropped it onto carpet a couple times and thrown it on my bed. It remains a mystery. Maybe my pants are too tight? For reference this is the case I use. Not over the top protection but it should save it from most soft falls I would think. Pictures attached. Sorry for the eh quality. It was a dark room and I don't have a macro lens for my DSLR.
Looks to me like possible damage from when you removed the case itself?
beaups said:
Looks to me like possible damage from when you removed the case itself?
Click to expand...
Click to collapse
That's a good thought. Maybe, but I think the case is honestly too soft for that. I would expect the plastic to tear before the side bends, although who know. It's not a super thick case and the little lip that could, unlikely, fit in the small gap is rather thin. Plus the power button being bent and it not sitting quite flat on the screen have me skeptical about that. I don't think I've ever ripped the case off hard either, I dunno. I'm honestly not sure what to think about that possibility. Think it could pull the metal out like that?
Really thin piece of metal there. If the case caught caught down between and you pried it off I could see it bending like that. Just a thought.
well
beaups said:
Really thin piece of metal there. If the case caught caught down between and you pried it off I could see it bending like that. Just a thought.
Click to expand...
Click to collapse
screen toward butt, tight jeans,and a slight bend over would do exactly that.bent the wrong direction for anything much else...looks to be very easily repaired you may damage speaker covers getting the back off the phone...once off, massage. the area gently and the whole back gently and should be able to get it back in the position with very little and I mean very very little effort else you can kink it badly..
jimyv said:
screen toward butt, tight jeans,and a slight bend over would do exactly that.bent the wrong direction for anything much else...looks to be very easily repaired you may damage speaker covers getting the back off the phone...once off, massage. the area gently and the whole back gently and should be able to get it back in the position with very little and I mean very very little effort else you can kink it badly..
Click to expand...
Click to collapse
Think HTC would cover it under warranty? I'm hesitant to take the body apart.
Sent from my HTC One_M8 using Tapatalk
ok
Slacker101 said:
Think HTC would cover it under warranty? I'm hesitant to take the body apart.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
ok just saying, somewhere around here there is a thread on the replacement backs and speaker grills youTube is a wonderful thing and sure beats being without your device.
but if you choose to do it yourself make sure you watch all the videos you can get your hands on I have run into misleading ones in the past and done mild damage to external components due to very vague and misleading videos but if you do your homework and you are thorough and believe the video you watched to be very thorough they will usually tell you what parts you need to purchase in advance and it should only take the average person with an hour to do any repairs of the sort
I've bent my phone the exact same way.. Just get a small screw driver, butter knife etc.. Tape the end incase you slip and won't scratch it and push it back in.
Mine bent too. I think it has to do with the case. It probably bent it. I tried to push mine back in, but to no avail. Luckily for me though, my volume button ended up bending too. It bent to the point where it didn't work anymore. So I took to Verizon and they gave me a replacement no questions asked. No more bends. [emoji2]
ironbesterer said:
Mine bent too. I guess the volume button is hollow. Send it in for a replacement.
Click to expand...
Click to collapse
Called them and they said they don't cover any physical damaged of any kind regardless of how it happened. It also apparently cracked my screen from it being uneven. And my free replacement was up in November.
Sent from my HTC One_M8 using Tapatalk
Slacker101 said:
Called them and they said they don't cover any physical damaged of any kind regardless of how it happened. It also apparently cracked my screen from it being uneven. And my free replacement was up in November.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Sorry, I edited. I thought the volume button was bent... Man I sure did get lucky.
ironbesterer said:
Sorry, I edited. I thought the volume button was bent... Man I sure did get lucky.
Click to expand...
Click to collapse
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
Slacker101 said:
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
They do say that you are ineligible if the device is damaged, but mine was damaged, and even had a few dents aside from the bend on the volume button, and they still happily ordered me a replacement. YMMV
Bent
My is bent the same way. I am very careful with it and have treated very gently. Contacting HTC to see what they say.
e07015 said:
My is bent the same way. I am very careful with it and have treated very gently. Contacting HTC to see what they say.
Click to expand...
Click to collapse
They told me I could send it in for repair and dispute the charges later and that it was my only option. I don't have that kind of time though and I cannot afford to be without a phone that long. I'm currently job seeking so I live on the damn thing. Keep me posted on what they say to you.
Same thing happend to my phone, I just bent the metal back into its place.
Slacker101 said:
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
ironbesterer said:
They do say that you are ineligible if the device is damaged, but mine was damaged, and even had a few dents aside from the bend on the volume button, and they still happily ordered me a replacement. YMMV
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Click to collapse
I recently sent my M8 in for warranty repair, due to blown speakers (I manage a machine shop, so you can imagine the metal particles everywhere). I had dropped the phone on asphalt this past summer (2 days before I received the TPU case I had ordered), gouging up the back, and also had a dent/impression in the back of the case, like it had been pressed hard against an edge or corner of something.
I went through HTC directly, and they never questioned the damage to the back, and sent back my phone with a nice and shiny new back on it. Their customer service is superb.
Freedom First said:
I recently sent my M8 in for warranty repair, due to blown speakers (I manage a machine shop, so you can imagine the metal particles everywhere). I had dropped the phone on asphalt this past summer (2 days before I received the TPU case I had ordered), gouging up the back, and also had a dent/impression in the back of the case, like it had been pressed hard against an edge or corner of something.
I went through HTC directly, and they never questioned the damage to the back, and sent back my phone with a nice and shiny new back on it. Their customer service is superb.
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My screen ended up cracking in one small spot due to the bend. HTC said I can send it in and see what their warranty team says and if needed appeal the charges since it bent on its own. They did say no guarantee that would work though. Think it's worth the shot? I also have insurance so anything more than 100 dollars (including the cost of shipping it in) is a waste.
Sent from my HTC6525LVW using Tapatalk
Slacker101 said:
My screen ended up cracking in one small spot due to the bend. HTC said I can send it in and see what their warranty team says and if needed appeal the charges since it bent on its own. They did say no guarantee that would work though. Think it's worth the shot? I also have insurance so anything more than 100 dollars (including the cost of shipping it in) is a waste.
Sent from my HTC6525LVW using Tapatalk
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If your phone is less than a year old, don't even bother with your "insurance". Just talk to HTC. I thought for sure my phone was out of warranty with HTC (I don't have Asurion), but to my surprise, it was still in warranty. No deductible, and you just pay for shipping to their depot in Texas.
Freedom First said:
If your phone is less than a year old, don't even bother with your "insurance". Just talk to HTC. I thought for sure my phone was out of warranty with HTC (I don't have Asurion), but to my surprise, it was still in warranty. No deductible, and you just pay for shipping to their depot in Texas.
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I did, they said the main issue was the screen crack. It's not covered after the first six months. And whether or not they'd cover it in this case is up to whoever processes it at the warehouse.
Sent from my HTC6525LVW using Tapatalk