AHHHHH Shattered screen - AT&T, Rogers HTC One X, Telstra One XL

So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.

orangeirwin said:
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
Click to expand...
Click to collapse
Did u buy insurance? Because mine did the same and it was about $190 to fix and the deductible would be $199 so I claimed insurance instead. Hope that helps, good luck.
Sent from my HTC One X using Tapatalk 2

Sent mine in on the 20th, got a quote a week later and finally got it back today. $220, shipping included.

Unfortunately I did not. Insurance wasn't available when I got my iPhone and I never thought to add it when it became available; but I can guarantee you I will have it once I get it back from repairs.

As long as your in your first month you can add insurance otherwise your out of luck
Sent from my HTC One X using Tapatalk 2

Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...

Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium

mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Seems very high to me. I couldn't believe the deductible when they told me.
Sent from my HTC One X using Tapatalk 2

mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Wow that's high its 150 deductible in Canada
Sent from my Galaxy Nexus using xda premium

brekec88 said:
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Here you go.

Replace it yourself.
http://www.ebay.com/sch/?_nkw=htc one x glass&clk_rvr_id=349032309751

orangeirwin said:
Here you go.
Click to expand...
Click to collapse
/cry
ouch

Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)

Tinyboss said:
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Click to expand...
Click to collapse
I've gone away from using a case, but now I think I'll put it back on. It is hard to cover up the beauty tho.
Sent from my HTC One X using Tapatalk 2

Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.

bmolloy said:
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
Click to expand...
Click to collapse
Totally sucks. I am sending mine in to HTC for repair because it is less than a month old and I don't want to void the warranty by doing it myself but; you can get the glass for it for around $50 if you want to try it yourself.

I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.

bmolloy said:
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
Click to expand...
Click to collapse
What case were you using when it broke?
Sent from my HTC One X using xda premium

ECEXCURSION said:
What case were you using when it broke?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have the Benks Magic Cookies case. It is really a nice case but it doesn't offer any protection on the glass at all. This is more of a keep scratches off the back case, not at all a shock protection case. I knew that when I got it, this just put an exclamation point behind that idea. I planned on using it as my "not at work go out to dinner type case" but with how easily this broke I think I will use the otterbox exclusively when it gets here.

I see. Well that sucks. I was actually debating whether to get that one before buying my bestbuy case.
Sent from my HTC One X using xda premium

Related

Gorilla Glass has been defeated by clumsiness.

I can't tell you how many times I've dropped this phone and I am still amazed by how long it held up. But, yesterday, It finally gave in to my clumsiness. Luckily, I have the insurance for it. Thats what I get for letting my Captivate run around naked
So... moral of story... get a case and keep a tight grip? Lol.
I have a half circle chip bout a quarter in wide on the top of mine. Got insurance, but waiting till something devastating happens. How high was it? That fall on mine was only 1.5 ft.
I love naked phones
From a phone on an app
Do you have insurance through att? If so may i ask how much you pay for it monthly?
Sent from my SAMSUNG-SGH-I897 using XDA App
I managed to scratch mine with out even realizing it. Just look down one day and saw it.
Doesn't the insurance have like a $150 deductible, though? Seems like a lot to pay for a scratch.
Sent from my SAMSUNG-SGH-I897 using XDA App
125 through att
Sent from my SAMSUNG-SGH-I897 using XDA App
I got light scratches on my screen just from having it in my pocket with nothing else in it....
Luckily i had issues with updating to JH7 and i was able to get my phone replaced through ATT without hassle for free. They didnt even mention anything about the scratches.
Now ive got a screen protector and a nice all black cheapo TPU skin case.
I have best buy insurance. It's like 8 bucks a month, no deductable. Covers scratches.
From a phone on an app
Does best buy cover lost or just broken? Of all the phones I've had, I've only broken one. Lost at least 4.
Sent from my SAMSUNG-SGH-I897 using XDA App
Cosmetic only, no lost or stolen phones. I've never lost em, just broke em.
From a phone on an app
Screen cost
For what it is worth, the screen is 68-85 bucks to buy easy to install but at that cost insurance is a better deal
Small scratch that only I can see
Got a small scratch that I'm kinda anal about, but like someone else said I'll wait until something really bad happens before I try out my insurance. I pay around 4 or 5 dollars a month thru at&t for my insurance, didn't know the deductable was that much. By the way, does anyone know of anything that will remove small scratches?
I have a cheap case I got off of ebay and it's saved my phone more than once. I literally saw it bounce a few times as it hit the pavement, it still hurts to see but I'm glad I have my silicone case on it.
Sent from my SAMSUNG-SGH-I897 using XDA App
irish003 said:
Got a small scratch that I'm kinda anal about, but like someone else said I'll wait until something really bad happens before I try out my insurance. I pay around 4 or 5 dollars a month thru at&t for my insurance, didn't know the deductable was that much. By the way, does anyone know of anything that will remove small scratches?
Click to expand...
Click to collapse
There is a product made by Maguires for plastics to remove scratches. I used it at my upholstery company to take scratches off of the plastic windows on boats and convertibles it should work on your phone. Im sure an automotive place would have some or a detail shop.
Sent from my SAMSUNG-SGH-I897 using XDA App
I dropped my captivate a few times, but there was this one time...
I was talking, and holding it with my shoulder while I was working on a router.. Standing about 6'2", I was leaned over a bit, so I think it fell from about 5.5 feet, and landed on the bottom left corner.. square onto a concrete floor.. It has a blemish (hardly noticeable, unless you look really close) on that corner now, but the screen is 100% undamaged.
I love this phone, and I'll never ever trade it until we see 2GHz speeds. The only case I have for it is a holster that sits on my belt..
BTW, I also took a key and a pair of scissors to try and scratch the screen with no success.. Heck.. I've thrown it across the room to my daughter a few times.. (Good thing she can catch!)
pachukomendez said:
There is a product made by Maguires for plastics to remove scratches. I used it at my upholstery company to take scratches off of the plastic windows on boats and convertibles it should work on your phone. Im sure an automotive place would have some or a detail shop.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Thanks, I'll check it out.
Nerz said:
125 through att
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
And so worth it when my first Captivate got lost somewhere north of the Arctic Circle and was never seen again.
oka1 said:
For what it is worth, the screen is 68-85 bucks to buy easy to install but at that cost insurance is a better deal
Click to expand...
Click to collapse
Really? Check my math, but I believe you'd have to replace your phone due to scratches about 1.5 times per year, every year, just to break even.
polarbee said:
And so worth it when my first Captivate got lost somewhere north of the Arctic Circle and was never seen again.
Click to expand...
Click to collapse
So does ATT just replace it for $125 if you say it was just gone?

I SCRATCHED my screen! NoooooooooooOOOooo

Damn, I hate the feeling of going over to wipe a "smudge" from your screen but finding out it is a scratch. Worst part is, I bought screen protectors but haven't put them on yet :'( . Am I the first? What would you guys do if you were me? Go exchange in store? Call and make them send me a new one?
bijanian said:
Damn, I hate the feeling of going over to wipe a "smudge" from your screen but finding out it is a scratch. Worst part is, I bought screen protectors but haven't put them on yet :'( . Am I the first? What would you guys do if you were me? Go exchange in store? Call and make them send me a new one?
Click to expand...
Click to collapse
Any clue how? I keep my phone in my old G1 nylon sleeve but have no protector or shell/skin/etc on it otherwise. It's either in the sleeve or in my hand, though.
Put your story on FML and see what people say.......... That does suck.
Genocaust said:
Any clue how? I keep my phone in my old G1 nylon sleeve but have no protector or shell/skin/etc on it otherwise. It's either in the sleeve or in my hand, though.
Click to expand...
Click to collapse
I think I left a plastic ball point pen in my pocket with my phone for a few minutes earlier today. Maybe the tip is metal? Also I keep my keys in my other pocket but MAYBE, SOMEHOW my keys got put in the same pocket as my phone (which I severely doubt). Because My keys are the only things I can think of that would have scratched it =(. I'll do a bit my investigation later.... It sucks too because if I exchange it I'm afraid I'll get a phone with lint under the screen. My first mytouch had lint under the screen so I exchanged it for my current one, which WAS perfect. Gosh, I'm so pissed right now..
jjlean said:
Put your story on FML and see what people say.......... That does suck.
Click to expand...
Click to collapse
Haha, maybe I will.
Damn. That sucks. I just took my screen protector and my gel case off. I hate he added bulk of the case, but hate trying to get it in and out of my pocket even more. And the lint it collects is super awesome. Just takes away from the aesthetics so much.
Also, I had a screen protector I got off amazon... 5 for $1.99 delivered. They are identical to zagg except for less surface texture... but, still rubbery and tacky feeling.
Has anyone found a full face screen protector that is the rigid glass like type?
Love using the phone bareback, but I know I will regret sooner rather than later
Sent from my HTC Glacier using XDA App
theinternot said:
Love using the phone bareback, but I know I will regret sooner rather than later
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Sounds like most relationships....right?
make up a story about how you have a hardward issue and you have tried to master reset the phone. then they will send you a warranty replacement.
i always do this once my phones get too beat up
just call 611 and say your (speaker phone or track pad or anything) doesnt work and theyll have you do a factory reset once you say you finished reseting the phone and tell them it still doesnt work theyll send you a new one under the 12 month warrenty
lol watch out it gets addicting :/ anytime i dropped a phone id just return it lol ive seen over 20 G1's pass through :/ only thing you they dont replace is back cover and battery
theinternot said:
Love using the phone bareback, but I know I will regret sooner rather than later
Click to expand...
Click to collapse
Genocaust said:
Sounds like most relationships....right?
Click to expand...
Click to collapse
^^ LMAO
theinternot said:
Has anyone found a full face screen protector that is the rigid glass like type?
Love using the phone bareback, but I know I will regret sooner rather than later
Click to expand...
Click to collapse
Realook - looks like the phone is naked.
I got mine from Amazon for 10.99 (comes with two).
Sent from my HTC Glacier using XDA App
splat matt said:
Realook - looks like the phone is naked.
I got mine from Amazon for 10.99 (comes with two).
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
+1 on the realook. Add a G1 oem sleeve for 4 or 5 bucks from ebayyyy and you got protection for under $20.
Those look perfect! Thanks
splat matt said:
Realook - looks like the phone is naked.
I got mine from Amazon for 10.99 (comes with two).
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse

Cracked Screen. :(

Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new so copy and paste it
i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
LOCOLAPTOP said:
Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new.
Pic: i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
Click to expand...
Click to collapse
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
zer071 said:
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
Click to expand...
Click to collapse
It's not Gorilla Glass.
Try buffing it out.
Sent from my ADR6400L using XDA App
wow that hurts
LOCOLAPTOP said:
Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new so copy and paste it
i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
Click to expand...
Click to collapse
That sucks, same thing happened to me about 2 weeks after I got the d2. I hate spending money on something, then having spend more money to get it replaced because I screwed up. I feel your pain.
man, that sucks
zer071 said:
I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car
Click to expand...
Click to collapse
I have seen so many people do this.
httr_ said:
man, that sucks
I have seen so many people do this.
Click to expand...
Click to collapse
Just don't plug it in to charge then forget and get out. I've killed two chargers this way. That is why I buy the cheap retractable ones. A) cheap to replace, B) they just snap off, IE not doing much(if any) damage to the usb port of the phone.
zer071 said:
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
Click to expand...
Click to collapse
Oh yah, done that!! In my truck nice 36 inch drop on pavement... My incredible survived it once.. Since then I make sure my phone is next to me.
It just sucks since I had to pay outright since I didn't want a contract.
Any word on when the otter box is coming out for this phone? I never had a case on my original droid but on this phone you need a good one.
LOCOLAPTOP said:
It just sucks since I had to pay outright since I didn't want a contract.
Any word on when the otter box is coming out for this phone? I never had a case on my original droid but on this phone you need a good one.
Click to expand...
Click to collapse
Yea I feel like I need an Otterbox for this phone. For some reason it feels really fragile.
Sorry to hear about your loss. That happened to my nexus one the first week I got it.
Sent from my ADR6400L using XDA Premium App
http://i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
That's sad
Sent from my ADR6400L using Tapatalk
Gorilla glass won't save u either. Trust me been there done that
Sent from my ADR6400L using XDA App
quattr0 said:
Gorilla glass won't save u either. Trust me been there done that
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
True but its worst without it.
I must be extremely lucky. The other day I dropped my phone as I was getting in the car and the door shut right on it. I didn't slam the door very hard so it didn't latch or anythinf, but I still feared the worst. Luckily nothing was Damaged.
Sent from my Thunderbolt using Perfect Storm xda app.
sorry for the lost, live and learn.
Its so hit or miss man. Ive dropped my Incredible from 5' off a breakfast bar onto tile and nothing but then you hear of others dropping on wood floors at a foot and utter destruction. It just takes that one special spot.
Hell look at the Nexus one when it first released, they had the videos showing the "Genetically altered" Glass they were using with little what looked like erasers bending the glass a million times and some sort of tumbler throwing it around to show the durability and then a week after release they said "The Nexus one should not be placed in pockets due to the high risk of stress cracks" Ahh duhh???!!!
wow i feel your pain. same happned to me with the droid 1
Did that to my EVO the second week I had it after launch. Another $100 I had to put into that phone.
No insurance on my Thunderbolt...we'll see how that plays out.

Glass near search button

Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
FoxCompany said:
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Well that technique might work. Obviously you'd want to put a piece of cloth in between the phone and the object you're using as a weight.
Or, if it's on the edge as you say, one of those wooden clothes pins, or other type of spring clamp (I'd go easy on that option, some of those clamps are powerful and could be too much.)
I don't know how permanent this method would be in the long run, especially when hotter whether comes around. If the adhesive was poorly applied in the first place, or if the adhesive was of a weak batch at the factory, the problem, it seems to me, will just resurface.
Though it's a PITA, the only 100% successful fix is a warranty replacement.
Inspired Ace 1.0.1¦ XDA Premium
ThEiiNoCeNT said:
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I just tried pushing down in the area on my phone, and I see what you're saying.
There's a flexibility, but it's uniform -- it will flex slightly anywhere along that edge that I press.
Without more detailed info from the op, it's hard to tell whether this is what he's referring to, or, since he did indicate "near the search button," whether the just that corner is lifting noticeably compared to the others.
Inspired Ace 1.0.1¦ XDA Premium
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
mudknot2005 said:
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
ThEiiNoCeNT said:
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
Yes, after they send you the referb.
mudknot2005 said:
Yes, after they send you the referb.
Click to expand...
Click to collapse
Darn it... I was thinking I could get another inspire
Sent from my Inspire 4G using XDA Premium App
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
mudknot2005 said:
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
Click to expand...
Click to collapse
That's how you do it.
Inspired Ace 1.0.1¦ XDA Premium
I just now noticed it on mine as well. Mine isn't even noticable unless you're trying to press on it and feel it "press down", but even then it barely moves. There is an adhesive layer underneath and I imagine just applying some heat from a heat gun may re-attach the glass to it.
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
mudknot2005 said:
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
Click to expand...
Click to collapse
Wow. The new one does the same? This was an ATT-based refurb?
If so, now I'm REALLY convinced ATT doesn't do **** to the refurb phones to fix them prior to resending out the phone to another customer for a warranty replacement. Captivate reburbs were/are dog****.
The least they can do is check to see the phone they are sending out as a replacement doesn't have the same problem as the phone they are replacing.
Hope you don't have to go through this crap again. Remember what you, yourself said, the other one just got worse.
HTC may be the only true solution.
Inspired Ace 1.0.1¦ XDA Premium
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
mudknot2005 said:
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
Click to expand...
Click to collapse
I feel ya. Holiday at some point for me as well.
I kept my captivate as a backup, which I got because I had my Blackberry take a ****, as did you, so I wasn't going through that crap again should problems surface with the inspire which, luckily, hasn't happened so far.
I had to buy THIS phone off-contract because the captivate, well, know know the story with those phones.
Inspired Ace 1.0.1¦ XDA Premium
Lol that's normal..
Sent from my HTC Desire HD using XDA Premium App
My screen is lifting as well. Luckily I am in the 30 day window, so I will likely unroot and exchange for another one. I can't go back to my Aria now that I have experienced the Inspire. I'll cross my fingers that I get one that doesn't have the issue.
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
On my new Inspire you can just see the corner move a little when you press it. I guess I'll keep an eye on it. If it gets worse in the first thirty, I could always take it back to the Shack. Maybe get a red one to replace it.
nobitacu said:
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
I'm sure you can scratch it with a key. Metal is metal. It will eventually abrade anything except another metal that is harder than itself.
It's not standard "on the shelf" dust. It's the dust of materials that are hard enough to have abrasive qualities that are going to scratch things.
I've had my phone since March 2nd, heavy usage every day. Never had a screen protector. Around all sorts of potential damaging particulates. ZERO scratches, scuffs, or marks of any kind.
Always kept in a felt lined belt holster. Never set down with screen facing down. Never put it in my pocket, no matter if the pocket is empty or not.
Obviously, dropping the phone is a whole other scenario, but aside from that, it's all in the care and handling...

LG G2 is very fragile!!!!

If your thinking of getting this phone get a case as soon add possible! That happened after my father dropped hood phone once. Now the bottom part of the screen where the on screen buttons are does not work. So he just went back to his GS3. I have not found any tutorials on how to replace the screen and digitizer or if just the digitizer.
Sent from my SCH-I545 using xda app-developers app
I did the same. Dropped my G2 going into Future shop to buy a case for it. Chipped the top left corner (can barely see it!) and now the top portion of the screen doesn't work... Now I have to get the screen and digitizer replaced...not cheap.
Sent from my Nexus 7 using xda app-developers app
kennielsen said:
I did the same. Dropped my G2 going into Future shop to buy a case for it. Chipped the top left corner (can barely see it!) and now the top portion of the screen doesn't work... Now I have to get the screen and digitizer replaced...not cheap.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Y'all are some brave people to not put a case on such a great phone from the beginning lol
Thats what you get for buying LG. The companys products are notoriously ****ty and unreliable junk. Tvs, phones, cameras, everything. I been burnt so much. Not buying their piece of **** products again
Ooops too expensive for that bad thing...:silly:
Picked up mine from best buy for free yesterday. Was supposed to be $99 but rang up free. Gotta love teenagers in the work force!
Sent from my Verizon LG G2
I've smashed mine twice since november, today being the second time. 1st time it was in its flip cover case. This time, I took out of its case to lie in bed with it (cover gets in the way when you're on your back), went to the bathroom, fell out of my hands, 2 feet drop. Smashed again.
I have the Flip Cover, Otter Box Defender, now ordered the Incipio Leather Folio 2 in 1 and the Incipio Dual.
Figured if I had options I'd keep a good case on it constantly. Lucky I have insurance for it, 120$ deductable. I've reached my 2 claim max for the year though...
Most ...Fragile phone...ever...
I'm still getting a G2. Samsung uses versions of LED screens which have some chance of burn in, ghost images.
LG g2 is LCD. Yes there's a chance of dead pixel but I would rather take my chance with that instead.
Besides, LCD is easier to see on sunlight.
Unfortunately, Camera has stopped.
Kulinick said:
Y'all are some brave people to not put a case on such a great phone from the beginning lol
Click to expand...
Click to collapse
I dont use a case for my LG 4X HD. I have dropped it many times, no cracks. It depends on the build quality, weight, the way it fell and so on.
I find cases ugly and unnecessary.
Perry2547 said:
I'm still getting a G2. Samsung uses versions of LED screens which have some chance of burn in, ghost images.
LG g2 is LCD. Yes there's a chance of dead pixel but I would rather take my chance with that instead.
Besides, LCD is easier to see on sunlight.
Unfortunately, Camera has stopped.
Click to expand...
Click to collapse
Thats not entirely true. Unless you wont change your phone in 2 years, the chance of getting burn ins is low. Be careful with LG,they have a tendency to drop phone support ASAP.
My fathers G2 was put in a spigein slimarmor case before the sales rep even set it up. Last month his digitizer was going wokners, had a slight nick in the case that pressed stuff together. Took it to the sprint store, and the reps replaced the front of screen on the spot without even having to do a warranty claim.that LG glass is super thin, too thin in my opinion which is also the reason I will never buy the flex
i dropped my g2 more than 3 times luckily no damage. i dont have any cases.
Sent from my LG-D802
I have 2 xs scratches on the gorilla glass. Its not so hard.
Managed to crack the screen after two days lol
Hmm, i dropped mine 2 times but i got it a good cover since i buy it so didn't get any damage still the screen did got a little scratch but i don't really know how it happens it was a few days after...
Sent from my LG-LS980 using XDA Premium 4 mobile app
roobs said:
Managed to crack the screen after two days lol
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Click to collapse
LOL
Sent from my SGH-I9505 using XDA Premium 4 mobile app
laramo said:
Are you sure its fragile? my friend has it and he dont complain abiut its on da eealz.
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Click to collapse
I know, I've heard it's not too bad. My friend also has it and he said he has dropped it multiple times and nothing has happened to it.
It probably can depend of supplier and party . My friend bought first G2 and had many problems with it, so he returned it to the shop and got the replacement.... but the second one was not good too. Screen just cracked after about a week of use -__- But I know many people with really good experience with this device, so it really depend of how lucky you are )
clapper66 said:
If your thinking of getting this phone get a case as soon add possible! That happened after my father dropped hood phone once. Now the bottom part of the screen where the on screen buttons are does not work. So he just went back to his GS3. I have not found any tutorials on how to replace the screen and digitizer or if just the digitizer.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
u can try yourself while recording video, may be u'll become the first one for the tutorial :laugh:
Whoopsiieee... @[email protected] so how much it cost to repair that? so fragilee..
Ouch.. just by seeing your pict makes my eyes hurt. such a beautiful phone..

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