Database Info

Starting to hate this phone build quality...

On my second one it continually manages to get huge specs of dirt under the screen.
The screen its self is starting to become unglued, when I press certain parts of the screen I can feel it lift and raise.
The most outer part of the camera glass wiggles when I put my finger on it.
I've already replaced it once due to a dead pixel, what do I do now?
Sent from my Desire HD using Tapatalk

Looks like u got a bad piece. Get it exchanged again.

diablo009 said:
Looks like u got a bad piece. Get it exchanged again.
Click to expand...
Click to collapse
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk

Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...

noobfail said:
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
<30 days -- at the store
> 30 days and < 1 year -- at&t warranty store
I got my captivate exchanged 3 times to get a piece without the sleep death issues... all at warranty store.

pkley said:
Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...
Click to expand...
Click to collapse
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk

noobfail said:
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
If I were you, I would first call up AT&T and let them tell me to take to warranty center.

Maybe thats the place I went to before a warranty store, I replaced my captivate there twice
Sent from my Desire HD using Tapatalk

Mine has been fine for a few months. So ill second you found a couple bad eggs. After like 4 months every thing is fine, except I no longer have to fight with the battery door.
Sent from my HTC Desire HD using XDA Premium App

My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.

I love mine, but definitely has some quality problems.
First one had bad speaker.
Second one had camera that would not focus.
Third one works great. Has dust though...

Mine is perfectly fine. You should buy some accessories for it.
Sent from my Desire HD using XDA App

Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.

salixman said:
Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.
Click to expand...
Click to collapse
I suggest you find a case that can cover that chip if at all possible. I can tell you from previous experience that is where you will get a cracked screen from. I've had two htc phones where I got a chip on the edge of the screen then dropped it and ended up with a cracked screen.
Sent through the power of Cthulhu.

Agreed the phone is fantastic in every way for me except I truly hate that battery cover.

mike6a said:
Agreed the phone is fantastic in every way for me except I truly hate that battery cover.
Click to expand...
Click to collapse
my build quality is amazing. no dirt under the screen, and 2 1mm scratches on screen. no dust under screen, no camera issues (hard/software). no drops either. love the phone!!
as for the battery cover, slip your fingernail in behind the volume rocker and pry it open. opens in a jiffy!

Dang dude, that really bites. Sounds like they are giving you refurbished phones or something. Try and exchange it, the phone itself is great once you get a brand new one.

JohnnyChuttz said:
My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.
Click to expand...
Click to collapse
Release date Feb 13th 2011, I got mine Mar 5th 2011.

I've had mine for two months. No case, no screen protector. No dust or screen separation. And now I'm a pro at the battery door. It's too bad some people have had to do multiple exchanges, i would be pretty unhappy no matter how great the phone was!
Sent from my Desire HD using Tapatalk

Nice tip that does make it a little easier, now what about the sim card cover it can be even worse, any tips on that one.

AHHHHH Shattered screen

So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.

orangeirwin said:
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
Click to expand...
Click to collapse
Did u buy insurance? Because mine did the same and it was about $190 to fix and the deductible would be $199 so I claimed insurance instead. Hope that helps, good luck.
Sent from my HTC One X using Tapatalk 2

Sent mine in on the 20th, got a quote a week later and finally got it back today. $220, shipping included.

Unfortunately I did not. Insurance wasn't available when I got my iPhone and I never thought to add it when it became available; but I can guarantee you I will have it once I get it back from repairs.

As long as your in your first month you can add insurance otherwise your out of luck
Sent from my HTC One X using Tapatalk 2

Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...

Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium

mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Seems very high to me. I couldn't believe the deductible when they told me.
Sent from my HTC One X using Tapatalk 2

mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Wow that's high its 150 deductible in Canada
Sent from my Galaxy Nexus using xda premium

brekec88 said:
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Here you go.

Replace it yourself.
http://www.ebay.com/sch/?_nkw=htc one x glass&clk_rvr_id=349032309751

orangeirwin said:
Here you go.
Click to expand...
Click to collapse
/cry
ouch

Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)

Tinyboss said:
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Click to expand...
Click to collapse
I've gone away from using a case, but now I think I'll put it back on. It is hard to cover up the beauty tho.
Sent from my HTC One X using Tapatalk 2

Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.

bmolloy said:
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
Click to expand...
Click to collapse
Totally sucks. I am sending mine in to HTC for repair because it is less than a month old and I don't want to void the warranty by doing it myself but; you can get the glass for it for around $50 if you want to try it yourself.

I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.

bmolloy said:
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
Click to expand...
Click to collapse
What case were you using when it broke?
Sent from my HTC One X using xda premium

ECEXCURSION said:
What case were you using when it broke?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have the Benks Magic Cookies case. It is really a nice case but it doesn't offer any protection on the glass at all. This is more of a keep scratches off the back case, not at all a shock protection case. I knew that when I got it, this just put an exclamation point behind that idea. I planned on using it as my "not at work go out to dinner type case" but with how easily this broke I think I will use the otterbox exclusively when it gets here.

I see. Well that sucks. I was actually debating whether to get that one before buying my bestbuy case.
Sent from my HTC One X using xda premium

[Q] Wet application screen protector damage

I recently got an ArmorSuit screen protector, and applied it like I did all other wet application screen protectors. However, I guess as I was squeezing out the liquid, some got under the screen, as there is a dark, cloudy area around the border that looks like it's water damage. When turned off completely, there also is a light on in the corners. Meaning in a dark room, I can see it has some faint light in two of the corners turned on. Lastly, there is also a brighter strip of light down the middle that is about a centimeter in width and starts from the bottom of the screen to half way.
It's been about 24 hours since application, and I've left it off in a bucket of rice for those 24 hours. My question is whether or not this will go away with more time or if I'm just SOL.

Mine never dried out. I had the exact same thing happen. Replacing the LCD and digitizer was my only solution.
Sent from my HTC One X using xda premium

Very sorry to hear. This should be a word of caution to everyone who uses those types of protectors. I don't because they simply are too rubbery and unnatural but another reason is the weird feeling I have when spraying water on my phone.

For future reference, I always wrap the squeegee in a paper towel so that it absorbs the water as soon as it squeezes out from under the screen protector. I have never had any water get under the screen of my phone using this method.
Sent from my One X using xda premium

So I just booted it on again, and noticed that some of the grayish/cloudy parts disappeared, there's still some there, but I think it means it's going away, however the brighter strip of light is still there and there's some light flickering in the bottom and corners. Does this go away as it dries or am I stuck looking for a replacement screen?

This just happened to me. It's quite unfortunate, as I'm out of warranty (bootloader unlocked, lol), and the only option it seems I have is to replace the LCD and Digitizer. I'm going to try the good ol' rice trick, hopefully that'll fix it.

Sorry to hear this fellas, could have happened to anyone. You would expect the manufacturer to test the application of their products.... Hopefully the rice will help!
Sent from my HTC One XL using xda premium

Thread moved to Q&A
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice"
Sent from my Galaxy Note (i717), using XDA Premium.

Why in the world would you use these terrible protectors anyway? Assuming you actually managed to get it installed without wrecking your phone, its still the worst. They feel sticky and rubbery.
Don't use this junk.

same thing happened to me, but worse. I got the armorsuit millitaryshield, sprayed the stuff on my phone, the phone screen went really dark, my new htc one x i bought less then a month ago for 500 dollars!!!!, it is really dim, but if you look closely you can kinda see but it needs to be really bright like when it boots up the one x white screen i can kinda see that cause it's really bright. I think a light or something in there broke cause of the liquid!! I contacted amazon, they refunded me for the screen protector and they said they might be able to do something for my phone, i also contacted the manufacter yesterday, no response yet....
I am really mad, cause i doubt it can get fixed, cause i bought it from someone who owned it for a couple of months, but never took it out of the box, so pretty much brand new just never used and i don't use it on att use it on h2o cause it cheaper. Anyone have any ideas or anything?

vongolaxespada said:
same thing happened to me, but worse. I got the armorsuit millitaryshield, sprayed the stuff on my phone, the phone screen went really dark, my new htc one x i bought less then a month ago for 500 dollars!!!!, it is really dim, but if you look closely you can kinda see but it needs to be really bright like when it boots up the one x white screen i can kinda see that cause it's really bright. I think a light or something in there broke cause of the liquid!! I contacted amazon, they refunded me for the screen protector and they said they might be able to do something for my phone, i also contacted the manufacter yesterday, no response yet....
I am really mad, cause i doubt it can get fixed, cause i bought it from someone who owned it for a couple of months, but never took it out of the box, so pretty much brand new just never used and i don't use it on att use it on h2o cause it cheaper. Anyone have any ideas or anything?
Click to expand...
Click to collapse
Sorry to hear. This thread is all the proof I ever need to never use a wet install protector.
Sent from my HTC One X using Tapatalk 2

cfn87 said:
Sorry to hear. This thread is all the proof I ever need to never use a wet install protector.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I have successfully installed wet protectors in the past, multiple times on my old touch pro 2, the original atrix, and captivate. However, due to the hox's design I didn't attempt to do it, I only used dry clear ones...
Sent from my HTC One X using xda app-developers app

cfn87 said:
Sorry to hear. This thread is all the proof I ever need to never use a wet install protector.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I agree, but my droid x never needed a screen protector it was so resistant to scratches on the screen, i may have got 1 or 2 little scratches after 2 and 3 months. my htc one x has like 5 long scratches after less then a month. did you contact armorsuit about it breaking your phone, it's been almost 2 days for me and no replies. Amazon has been quick to respond and everything, and they said they can't do anything about the phone cause no one had a similar problem according to the reviews, but now i have this, but they did refund me for screen protector, they said to contact armorshield for the phone. I said what if they don't reply, like people said they don't on the amazon reviews, the guy said my manager will call you on the 18th and see if we could do anything about the phone, if they don't fix it or pay for a new phone, how much will a new lcd+digitzer+putting it on cost?
if that is the problem, seems the only problem with the phone atm is the fact is its really dim, i think like a light in there broke or something from the screen protector liquid.

Getting the screen replaced is $220, if that's what you were asking. (it's kinda hard to tell from your wording.)
Sent from my HTC One XL

I made a video on how to install a wet screen protector. trick is to open mist and hold the phone at an angle.

And the all important power off that evades many impatient minds:beer:

ECEXCURSION said:
Getting the screen replaced is $220, if that's what you were asking. (it's kinda hard to tell from your wording.)
Sent from my HTC One XL
Click to expand...
Click to collapse
Yeah sorry, i was in a rush cause a friend wanted to hang. Anyways yeah, that is what i was saying. 220$ will get me what though? the screen? digitizer? screen+digitizer and labor?

vongolaxespada said:
Yeah sorry, i was in a rush cause a friend wanted to hang. Anyways yeah, that is what i was saying. 220$ will get me what though? the screen? digitizer? screen+digitizer and labor?
Click to expand...
Click to collapse
All three done by HTC. Sometimes they even replace the body of the phone for some reason.
Sent from my HTC One XL

dry screen protectors
I sent my htc one x out to htc, they said they might not be able to cover it under warranty since i bought it from a third party, even though i paid 500 dollars -_- and it's only been used for a week from previous owner and it broke in less then month from a screen protectors, amazon told me to contact them if i am charged with anything from htc, they said they might be able to do something about it.
Can anybody recommend any dry screen protectors? so i can have it ahead of time, so i can apply it on the new screen once i get, so i have no scratches.

I bought the Zagg Invisible Shield HD protector. Wet application. Feels like glass. No rubbery feeling. But I make sure always when squeegeing, that I use cloth and soak up the solution as I get to the edges. Not one problem here. Sorry for your misfortune.
Sent from my HTC One X using xda app-developers app

Shattered my screen

Edit: http://imgur.com/gallery/RxDMtA8/new
Yup I might be the first A-hole to shatter my screen. Dropped on top left corner from 5 feet. Completely anhiliated the screen to the point that by the impact zone a crater of gorilla glass is gone. And the bezel, well yea a piece of that disappeared as well.. Its completely my fault, but I will def be reconsidering plastic devices in the future. Could it have killed them to include a legit metal bezel... Time to go cry haha
Anyone know if new screens are even available yet?
The device still works and I will post pictures tomorrow.

delete

Holy crap! Sorry man!!
After reading this I remembered that I had not signed up for a Square Trade Insurance policy yet so I just went there and did so...

Look at alibaba, they usually have digitizers for new phones. Ebay might have it too

what? I though this gorilla glass 3 is unbreakable!
I dont believe you
post pic.

netnerd said:
what? I though this gorilla glass 3 is unbreakable!
I dont believe you
post pic.
Click to expand...
Click to collapse
Seriously???
Gorilla Glass is most def breakable..
http://www.youtube.com/watch?v=aB2wZET_SKs
http://mashable.com/2013/04/29/galaxy-s4-drop-test/

Drop tests aren't always accurate, as quite a lot depends on where the point of impact is after the fall. Overall though, given that the S4 did survive a few of the drops is a good thing, as it seemed the S3 is a bit less durable.
Either way though, Gorilla Glass isn't meant to offer a ton of protection for drops - It's scratch resistant, not shatterproof.
Sent from my SGH-I747 using xda premium

I looked at your user name and the subject of this post and thought..... You definitely are THAT GUY!
Sorry for your misfortune....
Sent from my Samsung Galaxy S 4 using the XDA app

KryptosXLayer2 said:
I looked at your user name and the subject of this post and thought..... You definitely are THAT GUY!
Sorry for your misfortune....
Sent from my Samsung Galaxy S 4 using the XDA app
Click to expand...
Click to collapse
Haha I most certainly am... I'll be posting pics today. I'm just most upset that the bezel chipped apart. I think that if it were able to absorb some of the impact or if there was a simple metal bezel the device would have fared much better.

Actually, the fact the plastic bezel broke too meant that even a metal case wouldn't have saved you.
Read up about "crush zones" in cars and how if the frame (bezel in this case) is crumpled, it reduces the damage to the people inside (screen in this case).
It sounds like your phone hit the corner and hit hard enough that unless you had a TPU case, it would've been dead either way.

+1. A lot of factors go into how phone damage occurs when you drop it. Five feet without a case purely on the corner is enough to damage the best of builds but throw on a decent tpu and your phone might live to see the light. Also would like to add that as long as you can replace the screen with ease, which luckily Samsung designed the phone well enough to be disassemble, it's not that bad of a situation.
At the end of the day though you should really get phone insurance. It's the best case money can buy lol
Sent from my SAMSUNG-SGH-I337 using xda premium

imthatguy83 said:
Yup I might be the first A-hole to shatter my screen. Dropped on top left corner from 5 feet. Completely anhiliated the screen to the point that by the impact zone a crater of gorilla glass is gone. And the bezel, well yea a piece of that disappeared as well.. Its completely my fault, but I will def be reconsidering plastic devices in the future. Could it have killed them to include a legit metal bezel... Time to go cry haha
Anyone know if new screens are even available yet?
The device still works and I will post pictures tomorrow.
Click to expand...
Click to collapse
Check here: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-s4-gt-i9500.html
I just purchased a bunch of S3 screens and adhesive and such from them...

If you're a little handy with fixing phones and what not then you might be in luck. The glass and lcd can be separated just like the s3. Lcd which is the display has the touch built into it. The glass is just for protection. Ive done it on the s3 many times. With a heat gun and a blade. The glass alone cost $30-40. Find your local repair shop at most you should pay is $150.
Sent from my SAMSUNG-SGH-I317 using xda premium

In the past ATT always gives you a month to add insurance. It's a $200 deductible but might be worth checking out.
Sent from my HTC One X using xda app-developers app

delete

dont change the glass urself.it wont look good.best thing to do is let samsung fix it.they only charge 179 or 199.call samsung north america

imthatguy83 said:
Edit: http://imgur.com/gallery/RxDMtA8/new
Yup I might be the first A-hole to shatter my screen. Dropped on top left corner from 5 feet. Completely anhiliated the screen to the point that by the impact zone a crater of gorilla glass is gone. And the bezel, well yea a piece of that disappeared as well.. Its completely my fault, but I will def be reconsidering plastic devices in the future. Could it have killed them to include a legit metal bezel... Time to go cry haha
Anyone know if new screens are even available yet?
The device still works and I will post pictures tomorrow.
Click to expand...
Click to collapse
Dude! I totally feel your pain. I cringed and had flashbacks from when I did the same thing to my Captivate a while back. Same height, landed on the spot and same result. I had dropped it from 5 feet and higher before but that sweet spot is death for a phone.
Mine took the plunge from a bunk bed, yours?

As the phones screen size increases the phone will crack easier from drops
Sent from my SGH-T959V using xda app-developers app

kevnuke said:
Dude! I totally feel your pain. I cringed and had flashbacks from when I did the same thing to my Captivate a while back. Same height, landed on the spot and same result. I had dropped it from 5 feet and higher before but that sweet spot is death for a phone.
Mine took the plunge from a bunk bed, yours?
Click to expand...
Click to collapse
Yea its a heart breaker, I was using anbold iPhone 4 for 2 months waiting on it.. Talking smack to all my iPhone 5 owning family members.
I live in Phx and the weather just hit 100 the last 2 days, come home from work and one of the 2 ac units was broke. In the dark using it as a flash light, trying to pull the disconnect on the ac and then the crash. .. wanted tovcry but manned up and held it in haha
Thanks everyone for the the suggestions

Galaxy S4 Active dropped on concrete - how rugged is it? (pics)

Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.

Ouch! My sincerest condolences.

I would be terrified while picking it up..

Any 5 inch touchscreen device shouldn't ever be considered rugged haha
Sent from my SAMSUNG-SGH-I727 using xda premium

I wouldnt try it
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Sand out the part? lol.

I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

It's not a rugged phone ladies... It's the same as an s4 just water and dirt proof.
You drop it and it will break just as easy as a regular s4.

Ouch!
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.

Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.

planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
Click to expand...
Click to collapse
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...
I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.

I dropped my s4 in a puddle 2 days ago fully submerged and my heart sunk. Ripped it sort let it dry. Used some alcohol to get water out and it works fine. Not an active though.
Sent from my SAMSUNG-SGH-I337 using xda premium

Slade8525 said:
people will do amazing things to get what they want. that said, perhaps food ought to be prioritized over cell phones/random crap you want. how did you break 3 s4's? you must have the worst case of butterfingers ever. i usually buy mine off contract or unlocked, but i have yet to accidentally destroy any cell phone. not everyone has the money to shell out for new stuff whenever they need it.
fortunately i dont have to worry about money, ever, but i still take very good care of whatever i have, and i have learned not to lend things out or let people use my stuff (especially drunk friends and cell phones or idiot friends and new sports cars).
seriously, how did you manage to break 3 already? i know one guy who drops his iphone about once a week.
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Sounds like the case of "I haz monies." Paying full price 3 times sucks really really bad. I would hope you mean breaking the original, then breaking it at repair, and one more for good measure. Still, that's just crazy butterfingers, but I digress.
Op, I seriously doubt "rugged" means unchipable, or even blemish proof. If phone meets concrete from even three feet and the right angle, you'll either chip, dent, or scratch. In thing to be happy about is the glass or screen shattering. I'll take dents and chips over exploding screens any day. Still, not having cases for it is highly questionable. You'd think even Sammy would release a case, just to collect more money.
Sent from my Galaxy S4 on Tapatalk 2

I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Never mind

Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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At this point, Samsung may be able to replace it cheaper than buying parts. Of course it's on the assumption you want it fixed today.
Sent from my Galaxy S4 on Tapatalk 2

mattpayne92 said:
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
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haha you dropped it and expecting not to have scratches? screen on my note 2 shattered when i dropped it on the first day i bought it

Fastnova007 said:
It's not a rugged phone ladies...
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I don't understand why people who purchase this phone seem to think it is shock proof, drop proof and crush proof. It's marketed as being waterproof and dustproof.
sgtmcfunky said:
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
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Precisely.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
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Have you seen the long list of accessories here: http://forum.xda-developers.com/showthread.php?t=2331133
dajabec said:
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
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Glad to see your phone survived. I'm still going to wait for my case to come in the mail though.
dajabec said:
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
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I wish it had drop protection. But a case should fix that. I'm just thrilled about it being waterproof.
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button. However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
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One of the reasons I got rid of my old S4 was because people were having the screen crack while in their pocket with no trauma. I haven't heard any such reports on the Active just yet. Honestly, the one time I cracked a screen it was on my Note 1 and it was a drop of similar height and I had a Trident case on it. It sucks, but I can't see blaming an electronic device when I'm the one dropping it.