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Cracked Screen. :(

Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new so copy and paste it
i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg

LOCOLAPTOP said:
Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new.
Pic: i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
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I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?

zer071 said:
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
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It's not Gorilla Glass.

Try buffing it out.
Sent from my ADR6400L using XDA App

wow that hurts

LOCOLAPTOP said:
Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new so copy and paste it
i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
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That sucks, same thing happened to me about 2 weeks after I got the d2. I hate spending money on something, then having spend more money to get it replaced because I screwed up. I feel your pain.

man, that sucks
zer071 said:
I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car
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I have seen so many people do this.

httr_ said:
man, that sucks
I have seen so many people do this.
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Just don't plug it in to charge then forget and get out. I've killed two chargers this way. That is why I buy the cheap retractable ones. A) cheap to replace, B) they just snap off, IE not doing much(if any) damage to the usb port of the phone.

zer071 said:
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
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Oh yah, done that!! In my truck nice 36 inch drop on pavement... My incredible survived it once.. Since then I make sure my phone is next to me.

It just sucks since I had to pay outright since I didn't want a contract.
Any word on when the otter box is coming out for this phone? I never had a case on my original droid but on this phone you need a good one.

LOCOLAPTOP said:
It just sucks since I had to pay outright since I didn't want a contract.
Any word on when the otter box is coming out for this phone? I never had a case on my original droid but on this phone you need a good one.
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Yea I feel like I need an Otterbox for this phone. For some reason it feels really fragile.

Sorry to hear about your loss. That happened to my nexus one the first week I got it.
Sent from my ADR6400L using XDA Premium App

http://i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
That's sad
Sent from my ADR6400L using Tapatalk

Gorilla glass won't save u either. Trust me been there done that
Sent from my ADR6400L using XDA App

quattr0 said:
Gorilla glass won't save u either. Trust me been there done that
Sent from my ADR6400L using XDA App
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True but its worst without it.

I must be extremely lucky. The other day I dropped my phone as I was getting in the car and the door shut right on it. I didn't slam the door very hard so it didn't latch or anythinf, but I still feared the worst. Luckily nothing was Damaged.
Sent from my Thunderbolt using Perfect Storm xda app.

sorry for the lost, live and learn.

Its so hit or miss man. Ive dropped my Incredible from 5' off a breakfast bar onto tile and nothing but then you hear of others dropping on wood floors at a foot and utter destruction. It just takes that one special spot.
Hell look at the Nexus one when it first released, they had the videos showing the "Genetically altered" Glass they were using with little what looked like erasers bending the glass a million times and some sort of tumbler throwing it around to show the durability and then a week after release they said "The Nexus one should not be placed in pockets due to the high risk of stress cracks" Ahh duhh???!!!

wow i feel your pain. same happned to me with the droid 1

Did that to my EVO the second week I had it after launch. Another $100 I had to put into that phone.
No insurance on my Thunderbolt...we'll see how that plays out.

Have you damaged your HTC Sensation? Post pictures please, I'd like to see it!

I find my HTC Sensation very a solid and hardy phone; I've accidentally dropped it a few times but thankfully it has emerged unscathed each time. I personally hate the idea of putting on a case but I'd like to hear some of your own experiences. If you have somehow damaged your phone, I'd like to hear how that happened (fell from what height, on what surface, dragged across how far, etc), and also post photos of the resulting damage. This whole post might sound a bit sadistic but I think it'll serve as a good lesson for the rest of us and perhaps it could also give us a better idea of what to look for in a case should we finally decide to buy one.
So, fellow owners of the HTC Sensation, show us your phone's battle scars!

This is actually a very good idea! I'm really curious about this too!

Well I unfortunatly thought the same about my phone after having dropped it a couple of times and it surviving unscathed. I was in my kitchen and I lost grip of my phone, sending it plumetting down to the hard tile floor. It fell about 5 feet and landed facedown on the top right-hand corner. The end result was a spread of cracks along the top of my digitizer. Moral of the story: sensations are NOT indestructable. Resilient/mostly scratch-proof? Yes. But a bad fall on a hard surface WILL result in moderate-severe damage. If you feel that you can adequately keep your sensation safe and hate cases as much as I do then the risk might be worth it, but if you hope to keep your phone completely unscathed no matter what, get a case.

You sir, are way too lucky. I decided not to use a case (AND THIS IS THE ONLY DAY I didn't want to use a case *big sigh!*) totally forgot my phone was in my pocket. Took it off to put on another pair and of all places... I was standing on hard floor. Thank goodness the screen didn't crack! The cover however, is already replaced. Thank goodness it's that easy! (I just with the antenna's werent there)
Just a bit of damage, the rest seems like dust. but there's mine

KAwAtA said:
You sir, are way too lucky. I decided not to use a case (AND THIS IS THE ONLY DAY I didn't want to use a case *big sigh!*) totally forgot my phone was in my pocket. Took it off to put on another pair and of all places... I was standing on hard floor. Thank goodness the screen didn't crack! The cover however, is already replaced. Thank goodness it's that easy! (I just with the antenna's werent there)
Just a bit of damage, the rest seems like dust. but there's mine
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Not nice...
I buy a TPU case & use it since bought senny. So far after 5 month, never drop yet ^^
Sent from my HTC Sensation Z710e using XDA App

I don't have a picture as I quickly sold mine. I got a brand new sensation a while ago and within less than a week, I found a scratch on the so called scratch resistant gorilla glass, the worst part is that I don't even know where it came from. I've taken good care of the phone within that one week period and have never dropped it or anything. At that point, I quickly bought a screen protector and bought a new phone considering the cost of replacing a cell phone costs less than replacing a digitizer. Moral of the story, always use a screen protector if you don't want scratches, the advertising for gorilla glass being durable and scratch resistant is drastically exagerated.

Im from Serbia, and getting case for phone here is VERY hard..
I got my own Teracell (copy of capdase) for sensation. But i hate it cause my phone feels fat and big (when you are holding it in hand.. i know this sounds weird to weirdo' people ).
So i bought Hard Shell .. link.
Its not same as Teracell protection but it has better looks..
As far as screen protectors - some one told me, here in Serbia, that due to curves on the edges of Sensation screen, it is impossible to fit any good screen protector..
Can u recommend any to me ?
Thanks

@KAwAtA Ooh that looks nasty. Glad to hear the glass was intact. When it dropped the frame didn't pop out from the main phone body I assume? And looks like just scratches and no really major dents to the frame. Thanks for the photo btw!
@Laynee I agree with you, I don't see many screen protectors marketed to work specially for Sensation, and my guess is also due to the curved glass. But I have never been a fan of screen protectors (and phone cases) anyway. My previous Hero survived 2 years without visible scratches with normal wear. Pretty happy with the Gorilla Glass so far.
@Radio_Dude how was the scratch, was it actually very clearly visible? I've honestly not seen phones with Gorilla Glass scratched and I'm intrigued. My old HTC Hero had Gorilla Glass and it took quite a lot of punishment being in my pocket with various other items; the glass was unscathed but the metal frame didn't fare too well. So far so good with my Sensation!

@Marioag_0412 That sound really painful, I really feel sorry for that! 5 feet does seem pretty high. Like you I hate cases too, and dropping phones seem rather inevitable. Hopefully if it does fall, it won't be from such a height and on a rather forgiving surface.

Why people resist using cases and screen protectors is beyond me. They're cheap, and there are PLENTY that are virtually unnoticeable on the device but give better grip and protect better.
Be smart. Protect your investment with a case and screen protector.

fiz3nigma: believe it or not, it was quite noticeble especially under light. When I moved my nail over it, I can even feel the presence of the scratch. I heard that gorilla glass is especially prone to being scratched by sand (being made from silicon and all). Nonetheless, i'm playing it safe now and have put on a screen protector as soon as I got my replacement sensation.

Here's mine after dropping it to the asphalt from 0,7 meters.
Repair costs were about 270eur.
Sent from my Sensation using Tapatalk

d-iivil said:
Here's mine after dropping it to the asphalt from 0,7 meters.
Repair costs were about 270eur.
Sent from my Sensation using Tapatalk
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aiaiai, that looks bad dude!

Hey d-iivil, why don't you just buy a digitizer from the internet and do it yourself. Here in canada, there are stores that are willing to do the work for 70 bucks and buying the digitizer separately cost around 30 bucks from ebay. that's only 100 canadian, who ever is charging you 270 euro is obviously ripping you off, for that kind of money, might as well put it into getting a new phone
d-iivil said:
Here's mine after dropping it to the asphalt from 0,7 meters.
Repair costs were about 270eur.
Sent from my Sensation using Tapatalk
Click to expand...
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Radio_Dude said:
Hey d-iivil, why don't you just buy a digitizer from the internet and do it yourself. Here in canada, there are stores that are willing to do the work for 70 bucks and buying the digitizer separately cost around 30 bucks from ebay. that's only 100 canadian, who ever is charging you 270 euro is obviously ripping you off, for that kind of money, might as well put it into getting a new phone
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Because of the warranty
In reality I had to pay only 30e since the insurance company paid the rest, that's why I also didn't want to do the job myself. Htc repair changed the digitizer and lcd.
Sent from my Sensation using Tapatalk

@d-iivil
man that is just nasty! *off to buy a hard case*

Wow ! I bought mine 270 euros,without carrier contract !

htcnano said:
Wow ! I bought mine 270 euros,without carrier contract !
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Yeah, but that's what it costs at official htc repair company here in Finland...
I would have changed just the digitizer myself if I didn't have good insurance
Sent from my Sensation using Tapatalk

Man!! Today was a very horrific terrafic (is that a word?) and dangerous day for my senny!! It just drop 3ft from air into flat floor concrete and bounds and then it flip 2 to 3 times before landing quietly on the floor :'(.. thats is the sad news..But the good news is my senny wearing TPU case!! Im sure its had absorb all the hit while its drop and bound on the floor!! Lol..lucky me, so far, no physical scratch what so ever..i try all the functioning, gps, web, camera and so far so good, all functining well..
Its scare the hell out of me!!
Maybe i should buy the hard cover and ignore the bulky thing as long my senny save :"(
I own senny for already 186 days and today is the 1st time i drop it!! Its officialy, all the phone i even own had been acidently drop by me at least 1 time..haha
Sent from my HTC Sensation Z710e using XDA App

Anyone else facing their senny drop moment time? Lets share your experience in this thread. Its do feel a little bit better when knowing other person also facing the same feeling when their "baby" drop! lol
It just realease my tention when read and then had to comment my experience in this thread. Thanks to OP
Sent from my HTC Sensation Z710e using XDA App

Not sure bout s4 build quality. Shattered screen

Well my fiance had her S4 for 3 days and now this. My son through the phone on my kitchen floor and this is the result. She had a snap on casemate case. Now i know its my sons fault for throwing the phone. Hes thrown my note 2 plenty of times. Hes thrown her S3 plenty of times and never had issues. I know the S4 is alot lighter then those phones so i wonder if anything was sacrificed. Anyway filed a claim with assurion and makin her get an otterbox or ballistic for now
Sent from my SPH-L900 using xda app-developers app

I'm sure you'll get lots of comments about, "it's high damage resistance, not damage proof".
http://www.neowin.net/news/galaxy-s...gorilla-glass-3-is-still-not-impact-resistant

Thats so sad. :crying: I dropped mine from about 4-5 feet onto gravel. It landed vertically striking the bottom of the phone near the mic. Just a small scratch is all that came from it. From the way I understand things, lighter weight would help to prevent the phone from breaking by limiting the amount of force that the glass had to absorb. striking the corner of the glass is the weakest point on any phone as Gorilla glass 3 is build to withstand more direct force without cracking. I suppose you could call that shear stress: The force applied when you press on the screen. The result is that the corner of the phone is without a doubt the weakest point due to the force absorbing properties of the glass as striking the corner absorbs the full force of the fall over the smallest area. Once the integrity of the screen is compromised, the cracks spider web.

Its just luck dude, you win some, you lose some. I'd keep the kid away from the phones to be on the safe side
Sent from my GT-N7100 using xda premium

bmoreboy02 said:
My son through the phone on my kitchen floor and this is the result.
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madpete said:
Its just luck dude, you win some, you lose some. I'd keep the kid away from the phones to be on the safe side
Sent from my GT-N7100 using xda premium
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Seriously sounds like this kid hates phones with a passion I'd keep them far away from him.
Sent from my SGH-T999 using xda premium

avetny said:
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Man this is just what i needed lol
Sent from my SPH-L900 using xda app-developers app

"I know it's my son's fault." lol...

Was gonna say..what the hell ya doin giving ya kid expensive phones to **** about with? Lol. Surely ya weren`t surprised when he lobbed ya phone....
Sent from my Nexus 7 using Tapatalk HD

He normally dose really well....idk why he threw it he draws on my note 2 fine lol
Sent from my SPH-L900 using xda app-developers app

Well the phones on backorder with assurion. They dont know when theyll have any in
Sent from my SPH-L900 using xda app-developers app

I'm worried about my son doing the same to my phone. When I signed up for insurance, they said I wouldn't be covered for anything like this, as I shouldn't leave my phone where my son can get at it. Very rough indeed.
Sent from my HTC One using Tapatalk 2

All depends on where it lands.

thought I would chime in. As I understand, the Gorilla Glass 3 used in S4 is a new tech that lets the glass be thinner. Basically you get same or slightly worse resistance comparing to S3, but in a thinner layer of glass. It let Samsung decrease the thickness of the device.
Note that the surface of the glass is bigger on S4 comparing to S3, so it is more prone to damage. Buy a good case for your phone!
My preferred case style is a thin layer of silicon or TPU inside with a harder plastic shell outside.

back in the old days, when i got my BlueAngel, i immediately got am aluminum case (the one with the window), then a leather fliptop. My sister got a Prophet but didn't get any case for it. I found a good deal for a magnesium Proporta case online, asked my sis if she wanted to get one for her PDA so we can save on shipping. She declined, told me she's always extra careful. Long story short, a week after, got my Proporta, dropped the BlueAngel a hundred times, often times with the case opening and the BA flying away, but then most of the force had already dissipated. But her Prophet? I guess about a month after i got the Proporta, she dropped her Prophet onto the granite floor, heard a crack, and found her Prophet's screen was all black about a third from the bottom. costed her about a third of what she paid for her Prophet to replace the screen.
Cost of the Proporta? hmmm a tenth? Morale of the story, if you invest on expensive phones, consider also a good enough case to protect it. After the BA, i got a Nokia E72, and then a BB Bold, all dressed in Otterbox's Defender. My S4 is due to arrive in a week or so; right now i'm tossing the coin between another Defender or a Seidio Convert. too bad they don't make Lunatiks for Samsung
just my.02

Seriously, was wondering the same. I know Note II has cracked for plenty of people too, and a lot of luck is involved, etc, but - look up android authority drop tests, both Note II and S4 had identical impact and still S4 glass broke.

They have different screens. The gs4 is thinner to bring the actual screen closer to your eyes. The note 2 is gg2 and has an extra layer for the wacomm hardware.
Sent from my GT-I9500 using xda premium

Now this is something terrible, after check this forum on daily basis and reading negative things about S4 i just can't really make up my mind if i should upgrade it with my S2 or not, I wasn't expecting it to be this much fragile, during the last two years i have dropped my S2 several times but never faced such issue.

ila420 said:
Now this is something terrible, after check this forum on daily basis and reading negative things about S4 i just can't really make up my mind if i should upgrade it with my S2 or not, I wasn't expecting it to be this much fragile, during the last two years i have dropped my S2 several times but never faced such issue.
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People with no problems don't have a reason to come on here do they?
I don't come on every day making a new thread like "hey, my phone didn't break today"

i.amtom said:
People with no problems don't have a reason to come on here do they?
I don't come on every day making a new thread like "hey, my phone didn't break today"
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Just for completeness of fair posting, I would like to point out that my phone didn't break today

Gorilla Glass 3...

I just had the worst moment with my gs4 so far. Dropped it from pocket hieght with a cade on and the screen shattered. Obiously gorrila glass is horible if it broke with one fall in a case, my lg thrill had at least 20 drops from above my head and survived each one. Does anyone how i could get a replacment OEM digitizer online and install it without gettimg dust on the inside of the phone?
Sent from my SAMSUNG-SGH-I337

hotdog32836 said:
I just had the worst moment with my gs4 so far. Dropped it from pocket hieght with a cade on and the screen shattered. Obiously gorrila glass is horible if it broke with one fall in a case, my lg thrill had at least 20 drops from above my head and survived each one. Does anyone how i could get a replacment OEM digitizer online and install it without gettimg dust on the inside of the phone?
Sent from my SAMSUNG-SGH-I337
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That sucks...
Ebay or Amazon. You'll start to see replacement screens there first. But i don't know of anything available yet...

Gorilla Glass is not break resistant. This is directly from Corning...the manufacturer of Gorilla Glass. I've seen phones dropped lots of times, some being my own. It all depends on how it lands. They're more likely to break from a face flat drop than from an edge hit drop. Just my experiences though.
"According to Corning, with its new Native Damage Resistance, Gorilla Glass 3 has been developed to provide improved durability to withstand deep scratches and cracks in the glass. As a result, Corning Gorilla Glass 3 with Native Damage Resistance provides enhanced scratch resistance, reduced scratch visibility, and better retained strength once a scratch occurs."

I heard the lcd and digitizer might be glued together and if thats true i would have to replace both of them. Thats messed up samsung, this phone is not strong at all
Sent from my SAMSUNG-SGH-I337

hotdog32836 said:
I just had the worst moment with my gs4 so far. Dropped it from pocket hieght with a cade on and the screen shattered. Obiously gorrila glass is horible if it broke with one fall in a case, my lg thrill had at least 20 drops from above my head and survived each one. Does anyone how i could get a replacment OEM digitizer online and install it without gettimg dust on the inside of the phone?
Sent from my SAMSUNG-SGH-I337
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Unfortunately, the digitizer and glass is glued together, until both are released, Samsung charges 169.95.

hotdog32836 said:
I heard the lcd and digitizer might be glued together and if thats true i would have to replace both of them. Thats messed up samsung, this phone is not strong at all
Sent from my SAMSUNG-SGH-I337
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i would not say it is weak, every drop test i have seen the phone only cracks from high drop on the corner or face down drops. that being said until a super strong glass tech comes you should get an insurance plan or a case.

You're probably going to want to be more careful with your 650.00 toy.

I have a case on it and it wasnt even that bad of a drop, just saying im surprised it broke that easy
Sent from my SAMSUNG-SGH-I337

i hope someone file a class lawsuit against corning!
it said "Gorilla Glass 3 offers improved scratch resistance, reduced scratch visibility, and improved retained strength"
i also cracked my s4 screen from like 15 inches high to the sink, it cracked on the first drop!
i dropped my Note1, Note2 multi times and nothing happen!
if you dont have insurance on the phone, try to claim it on your credit card!
i just checked my Citibank, Discover, and American Express, they protected the product against theft and damage for the first 90 days!
---------- Post added at 09:45 PM ---------- Previous post was at 09:44 PM ----------
hotdog32836 said:
I have a case on it and it wasnt even that bad of a drop, just saying im surprised it broke that easy
Sent from my SAMSUNG-SGH-I337
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i have no case on, what case you have?

netnerd said:
i hope someone file a class lawsuit against corning!
it said "Gorilla Glass 3 offers improved scratch resistance, reduced scratch visibility, and improved retained strength"
i also cracked my s4 screen from like 15 inches high to the sink, it cracked on the first drop!
i dropped my Note1, Note2 multi times and nothing happen!
if you dont have insurance on the phone, try to claim it on your credit card!
i just checked my Citibank, Discover, and American Express, they protected the product against theft and damage for the first 90 days!
---------- Post added at 09:45 PM ---------- Previous post was at 09:44 PM ----------
i have no case on, what case you have?
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But they never said it was shatter or break resistant

delete

wttisme said:
So let's sue because you dropped your phone? I don't see how someone else should be responsible for your accident/negligence. Just because something is resistant to damage doesn't mean it's damage proof. It's a piece of plastic and thin glass, how strong do you expect it to be?
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i have no problem if they just cut their bullsh*t!
"Gorilla Glass 3 offers improved scratch resistance, reduced scratch visibility, and improved retained strength"
that' fault advertising!
i have read 3 people (including me) cracked the screen on galaxy s4 on the first drop!
where is the "improved retained strength"?
i dropped my Note, NoteII, multi time, nothing happens!

Dunno how u did it but my cousin dropped his from a bunk bed onto my Z-5500 subwoofer (google it. Hard wood) thats lil more then 2x ur pocket height. There was no screen crack or dmg from the incident and no case!
Sent from my SPH-L720 using xda premium

sounds like an iphone 4 design flaw all over again. I guess this is my only phone that ill need a heavy case on because it is so prone to shattering. Anyone know who to contact or where to go to ask Samsung for a repair?

hotdog32836 said:
sounds like an iphone 4 design flaw all over again. I guess this is my only phone that ill need a heavy case on because it is so prone to shattering. Anyone know who to contact or where to go to ask Samsung for a repair?
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Bad news for ya, almost all smartphones these days have the "iphone 4 design flaw" where when you drop it the wrong way without decent protection, it will break. If you are prone to dropping phones then insurance is the best answer for you. I always get a screen protector with a good case in order to skip the insurance and have my phone looking brand new for resell each year.

You dont need to replace both. It is possible to just replace the front glass. I do at least 3 s3's a week. Just takes alot of patience. Heck of a lot cheaper
Sent from my SAMSUNG-SGH-I337 using xda premium

netnerd said:
where is the "improved retained strength"?
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Before you go bashing them, you should go read up on the product.
The retained strength has to do with micro-scratches and nothing to do with dropping the phone...

bhp090808 said:
You dont need to replace both. It is possible to just replace the front glass. I do at least 3 s3's a week. Just takes alot of patience. Heck of a lot cheaper
Sent from my SAMSUNG-SGH-I337 using xda premium
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Do you know where to find OEM glass? last time I changed a screen tons of dirt got in it so it always looked like ****

hotdog32836 said:
Do you know where to find OEM glass? last time I changed a screen tons of dirt got in it so it always looked like ****
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You just have to be meticulous. I just ordered 3 replacement glass from china yesterday. Theyre selling around $26 each. Ill be doing a s4 when they come in. I custom cut my adhesive. Thats the secret to keeping dirt out. 2 layers mininum of high grade 3m adhesive.
Sent from my SAMSUNG-SGH-I337 using xda premium

Dude. You dropped your phone. Be a man and own it.
Sent from my SAMSUNG-SGH-I337 using xda premium

Galaxy S4 Active dropped on concrete - how rugged is it? (pics)

Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.

Ouch! My sincerest condolences.

I would be terrified while picking it up..

Any 5 inch touchscreen device shouldn't ever be considered rugged haha
Sent from my SAMSUNG-SGH-I727 using xda premium

I wouldnt try it
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Sand out the part? lol.

I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

It's not a rugged phone ladies... It's the same as an s4 just water and dirt proof.
You drop it and it will break just as easy as a regular s4.

Ouch!
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.

Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.

planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
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That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...
I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.

I dropped my s4 in a puddle 2 days ago fully submerged and my heart sunk. Ripped it sort let it dry. Used some alcohol to get water out and it works fine. Not an active though.
Sent from my SAMSUNG-SGH-I337 using xda premium

Slade8525 said:
people will do amazing things to get what they want. that said, perhaps food ought to be prioritized over cell phones/random crap you want. how did you break 3 s4's? you must have the worst case of butterfingers ever. i usually buy mine off contract or unlocked, but i have yet to accidentally destroy any cell phone. not everyone has the money to shell out for new stuff whenever they need it.
fortunately i dont have to worry about money, ever, but i still take very good care of whatever i have, and i have learned not to lend things out or let people use my stuff (especially drunk friends and cell phones or idiot friends and new sports cars).
seriously, how did you manage to break 3 already? i know one guy who drops his iphone about once a week.
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Sounds like the case of "I haz monies." Paying full price 3 times sucks really really bad. I would hope you mean breaking the original, then breaking it at repair, and one more for good measure. Still, that's just crazy butterfingers, but I digress.
Op, I seriously doubt "rugged" means unchipable, or even blemish proof. If phone meets concrete from even three feet and the right angle, you'll either chip, dent, or scratch. In thing to be happy about is the glass or screen shattering. I'll take dents and chips over exploding screens any day. Still, not having cases for it is highly questionable. You'd think even Sammy would release a case, just to collect more money.
Sent from my Galaxy S4 on Tapatalk 2

I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Never mind

Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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At this point, Samsung may be able to replace it cheaper than buying parts. Of course it's on the assumption you want it fixed today.
Sent from my Galaxy S4 on Tapatalk 2

mattpayne92 said:
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
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haha you dropped it and expecting not to have scratches? screen on my note 2 shattered when i dropped it on the first day i bought it

Fastnova007 said:
It's not a rugged phone ladies...
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I don't understand why people who purchase this phone seem to think it is shock proof, drop proof and crush proof. It's marketed as being waterproof and dustproof.
sgtmcfunky said:
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
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Precisely.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
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Have you seen the long list of accessories here: http://forum.xda-developers.com/showthread.php?t=2331133
dajabec said:
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
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Glad to see your phone survived. I'm still going to wait for my case to come in the mail though.
dajabec said:
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
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I wish it had drop protection. But a case should fix that. I'm just thrilled about it being waterproof.
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button. However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
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One of the reasons I got rid of my old S4 was because people were having the screen crack while in their pocket with no trauma. I haven't heard any such reports on the Active just yet. Honestly, the one time I cracked a screen it was on my Note 1 and it was a drop of similar height and I had a Trident case on it. It sucks, but I can't see blaming an electronic device when I'm the one dropping it.