Database Info

Cracked Screen. :(

Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new so copy and paste it
i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg

LOCOLAPTOP said:
Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new.
Pic: i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
Click to expand...
Click to collapse
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?

zer071 said:
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
Click to expand...
Click to collapse
It's not Gorilla Glass.

Try buffing it out.
Sent from my ADR6400L using XDA App

wow that hurts

LOCOLAPTOP said:
Do not drop this phone even with a case and screen protector.
What happen was I knock it off my desk to the wood floor and it fell on its side not on the screen and this is the result of it. Phone still works but the digitizer and LCD are both cracked. *Sigh*
At least I have insurance even if I don't want to use it.
I have a picture but I cant post it since I'm new so copy and paste it
i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
Click to expand...
Click to collapse
That sucks, same thing happened to me about 2 weeks after I got the d2. I hate spending money on something, then having spend more money to get it replaced because I screwed up. I feel your pain.

man, that sucks
zer071 said:
I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car
Click to expand...
Click to collapse
I have seen so many people do this.

httr_ said:
man, that sucks
I have seen so many people do this.
Click to expand...
Click to collapse
Just don't plug it in to charge then forget and get out. I've killed two chargers this way. That is why I buy the cheap retractable ones. A) cheap to replace, B) they just snap off, IE not doing much(if any) damage to the usb port of the phone.

zer071 said:
I was worried about this happening because the screen was so big I have a bad habit of leaving my phone in my lap while driving forgetting its there and drop it when I get out of the car. Did it with my droid alot never broke anything hope yours just hit the floor in the wrong spot. Does HTC use gorilla glass? does anyone know?
Click to expand...
Click to collapse
Oh yah, done that!! In my truck nice 36 inch drop on pavement... My incredible survived it once.. Since then I make sure my phone is next to me.

It just sucks since I had to pay outright since I didn't want a contract.
Any word on when the otter box is coming out for this phone? I never had a case on my original droid but on this phone you need a good one.

LOCOLAPTOP said:
It just sucks since I had to pay outright since I didn't want a contract.
Any word on when the otter box is coming out for this phone? I never had a case on my original droid but on this phone you need a good one.
Click to expand...
Click to collapse
Yea I feel like I need an Otterbox for this phone. For some reason it feels really fragile.

Sorry to hear about your loss. That happened to my nexus one the first week I got it.
Sent from my ADR6400L using XDA Premium App

http://i79.photobucket.com/albums/j152/LOCOLAPTOP/IMG_20110327_110125.jpg
That's sad
Sent from my ADR6400L using Tapatalk

Gorilla glass won't save u either. Trust me been there done that
Sent from my ADR6400L using XDA App

quattr0 said:
Gorilla glass won't save u either. Trust me been there done that
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
True but its worst without it.

I must be extremely lucky. The other day I dropped my phone as I was getting in the car and the door shut right on it. I didn't slam the door very hard so it didn't latch or anythinf, but I still feared the worst. Luckily nothing was Damaged.
Sent from my Thunderbolt using Perfect Storm xda app.

sorry for the lost, live and learn.

Its so hit or miss man. Ive dropped my Incredible from 5' off a breakfast bar onto tile and nothing but then you hear of others dropping on wood floors at a foot and utter destruction. It just takes that one special spot.
Hell look at the Nexus one when it first released, they had the videos showing the "Genetically altered" Glass they were using with little what looked like erasers bending the glass a million times and some sort of tumbler throwing it around to show the durability and then a week after release they said "The Nexus one should not be placed in pockets due to the high risk of stress cracks" Ahh duhh???!!!

wow i feel your pain. same happned to me with the droid 1

Did that to my EVO the second week I had it after launch. Another $100 I had to put into that phone.
No insurance on my Thunderbolt...we'll see how that plays out.

Glass near search button

Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App

Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App

FoxCompany said:
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Well that technique might work. Obviously you'd want to put a piece of cloth in between the phone and the object you're using as a weight.
Or, if it's on the edge as you say, one of those wooden clothes pins, or other type of spring clamp (I'd go easy on that option, some of those clamps are powerful and could be too much.)
I don't know how permanent this method would be in the long run, especially when hotter whether comes around. If the adhesive was poorly applied in the first place, or if the adhesive was of a weak batch at the factory, the problem, it seems to me, will just resurface.
Though it's a PITA, the only 100% successful fix is a warranty replacement.
Inspired Ace 1.0.1¦ XDA Premium

ThEiiNoCeNT said:
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I just tried pushing down in the area on my phone, and I see what you're saying.
There's a flexibility, but it's uniform -- it will flex slightly anywhere along that edge that I press.
Without more detailed info from the op, it's hard to tell whether this is what he's referring to, or, since he did indicate "near the search button," whether the just that corner is lifting noticeably compared to the others.
Inspired Ace 1.0.1¦ XDA Premium

There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App

mudknot2005 said:
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App

ThEiiNoCeNT said:
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
Yes, after they send you the referb.

mudknot2005 said:
Yes, after they send you the referb.
Click to expand...
Click to collapse
Darn it... I was thinking I could get another inspire
Sent from my Inspire 4G using XDA Premium App

It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.

mudknot2005 said:
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
Click to expand...
Click to collapse
That's how you do it.
Inspired Ace 1.0.1¦ XDA Premium

I just now noticed it on mine as well. Mine isn't even noticable unless you're trying to press on it and feel it "press down", but even then it barely moves. There is an adhesive layer underneath and I imagine just applying some heat from a heat gun may re-attach the glass to it.

Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..

mudknot2005 said:
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
Click to expand...
Click to collapse
Wow. The new one does the same? This was an ATT-based refurb?
If so, now I'm REALLY convinced ATT doesn't do **** to the refurb phones to fix them prior to resending out the phone to another customer for a warranty replacement. Captivate reburbs were/are dog****.
The least they can do is check to see the phone they are sending out as a replacement doesn't have the same problem as the phone they are replacing.
Hope you don't have to go through this crap again. Remember what you, yourself said, the other one just got worse.
HTC may be the only true solution.
Inspired Ace 1.0.1¦ XDA Premium

Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.

mudknot2005 said:
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
Click to expand...
Click to collapse
I feel ya. Holiday at some point for me as well.
I kept my captivate as a backup, which I got because I had my Blackberry take a ****, as did you, so I wasn't going through that crap again should problems surface with the inspire which, luckily, hasn't happened so far.
I had to buy THIS phone off-contract because the captivate, well, know know the story with those phones.
Inspired Ace 1.0.1¦ XDA Premium

Lol that's normal..
Sent from my HTC Desire HD using XDA Premium App

My screen is lifting as well. Luckily I am in the 30 day window, so I will likely unroot and exchange for another one. I can't go back to my Aria now that I have experienced the Inspire. I'll cross my fingers that I get one that doesn't have the issue.

Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App

On my new Inspire you can just see the corner move a little when you press it. I guess I'll keep an eye on it. If it gets worse in the first thirty, I could always take it back to the Shack. Maybe get a red one to replace it.

nobitacu said:
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
I'm sure you can scratch it with a key. Metal is metal. It will eventually abrade anything except another metal that is harder than itself.
It's not standard "on the shelf" dust. It's the dust of materials that are hard enough to have abrasive qualities that are going to scratch things.
I've had my phone since March 2nd, heavy usage every day. Never had a screen protector. Around all sorts of potential damaging particulates. ZERO scratches, scuffs, or marks of any kind.
Always kept in a felt lined belt holster. Never set down with screen facing down. Never put it in my pocket, no matter if the pocket is empty or not.
Obviously, dropping the phone is a whole other scenario, but aside from that, it's all in the care and handling...

AHHHHH Shattered screen

So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.

orangeirwin said:
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
Click to expand...
Click to collapse
Did u buy insurance? Because mine did the same and it was about $190 to fix and the deductible would be $199 so I claimed insurance instead. Hope that helps, good luck.
Sent from my HTC One X using Tapatalk 2

Sent mine in on the 20th, got a quote a week later and finally got it back today. $220, shipping included.

Unfortunately I did not. Insurance wasn't available when I got my iPhone and I never thought to add it when it became available; but I can guarantee you I will have it once I get it back from repairs.

As long as your in your first month you can add insurance otherwise your out of luck
Sent from my HTC One X using Tapatalk 2

Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...

Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium

mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Seems very high to me. I couldn't believe the deductible when they told me.
Sent from my HTC One X using Tapatalk 2

mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Wow that's high its 150 deductible in Canada
Sent from my Galaxy Nexus using xda premium

brekec88 said:
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Here you go.

Replace it yourself.
http://www.ebay.com/sch/?_nkw=htc one x glass&clk_rvr_id=349032309751

orangeirwin said:
Here you go.
Click to expand...
Click to collapse
/cry
ouch

Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)

Tinyboss said:
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Click to expand...
Click to collapse
I've gone away from using a case, but now I think I'll put it back on. It is hard to cover up the beauty tho.
Sent from my HTC One X using Tapatalk 2

Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.

bmolloy said:
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
Click to expand...
Click to collapse
Totally sucks. I am sending mine in to HTC for repair because it is less than a month old and I don't want to void the warranty by doing it myself but; you can get the glass for it for around $50 if you want to try it yourself.

I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.

bmolloy said:
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
Click to expand...
Click to collapse
What case were you using when it broke?
Sent from my HTC One X using xda premium

ECEXCURSION said:
What case were you using when it broke?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have the Benks Magic Cookies case. It is really a nice case but it doesn't offer any protection on the glass at all. This is more of a keep scratches off the back case, not at all a shock protection case. I knew that when I got it, this just put an exclamation point behind that idea. I planned on using it as my "not at work go out to dinner type case" but with how easily this broke I think I will use the otterbox exclusively when it gets here.

I see. Well that sucks. I was actually debating whether to get that one before buying my bestbuy case.
Sent from my HTC One X using xda premium

Galaxy S4 Active dropped on concrete - how rugged is it? (pics)

Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.

Ouch! My sincerest condolences.

I would be terrified while picking it up..

Any 5 inch touchscreen device shouldn't ever be considered rugged haha
Sent from my SAMSUNG-SGH-I727 using xda premium

I wouldnt try it
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Sand out the part? lol.

I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

It's not a rugged phone ladies... It's the same as an s4 just water and dirt proof.
You drop it and it will break just as easy as a regular s4.

Ouch!
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.

Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.

planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
Click to expand...
Click to collapse
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...
I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.

I dropped my s4 in a puddle 2 days ago fully submerged and my heart sunk. Ripped it sort let it dry. Used some alcohol to get water out and it works fine. Not an active though.
Sent from my SAMSUNG-SGH-I337 using xda premium

Slade8525 said:
people will do amazing things to get what they want. that said, perhaps food ought to be prioritized over cell phones/random crap you want. how did you break 3 s4's? you must have the worst case of butterfingers ever. i usually buy mine off contract or unlocked, but i have yet to accidentally destroy any cell phone. not everyone has the money to shell out for new stuff whenever they need it.
fortunately i dont have to worry about money, ever, but i still take very good care of whatever i have, and i have learned not to lend things out or let people use my stuff (especially drunk friends and cell phones or idiot friends and new sports cars).
seriously, how did you manage to break 3 already? i know one guy who drops his iphone about once a week.
Click to expand...
Click to collapse
Sounds like the case of "I haz monies." Paying full price 3 times sucks really really bad. I would hope you mean breaking the original, then breaking it at repair, and one more for good measure. Still, that's just crazy butterfingers, but I digress.
Op, I seriously doubt "rugged" means unchipable, or even blemish proof. If phone meets concrete from even three feet and the right angle, you'll either chip, dent, or scratch. In thing to be happy about is the glass or screen shattering. I'll take dents and chips over exploding screens any day. Still, not having cases for it is highly questionable. You'd think even Sammy would release a case, just to collect more money.
Sent from my Galaxy S4 on Tapatalk 2

I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Never mind

Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
At this point, Samsung may be able to replace it cheaper than buying parts. Of course it's on the assumption you want it fixed today.
Sent from my Galaxy S4 on Tapatalk 2

mattpayne92 said:
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
Click to expand...
Click to collapse
haha you dropped it and expecting not to have scratches? screen on my note 2 shattered when i dropped it on the first day i bought it

Fastnova007 said:
It's not a rugged phone ladies...
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Click to collapse
I don't understand why people who purchase this phone seem to think it is shock proof, drop proof and crush proof. It's marketed as being waterproof and dustproof.
sgtmcfunky said:
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
Click to expand...
Click to collapse
Precisely.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
Click to expand...
Click to collapse
Have you seen the long list of accessories here: http://forum.xda-developers.com/showthread.php?t=2331133
dajabec said:
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
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Glad to see your phone survived. I'm still going to wait for my case to come in the mail though.
dajabec said:
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
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I wish it had drop protection. But a case should fix that. I'm just thrilled about it being waterproof.
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button. However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
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One of the reasons I got rid of my old S4 was because people were having the screen crack while in their pocket with no trauma. I haven't heard any such reports on the Active just yet. Honestly, the one time I cracked a screen it was on my Note 1 and it was a drop of similar height and I had a Trident case on it. It sucks, but I can't see blaming an electronic device when I'm the one dropping it.

Has your glass shattered yet?

I just purchased 2 of these during black friday and the back of my wife's phone just shattered in her hand. Mind you she has a case on it. It's 28 degrees F here today, and she went outside during her break and sent me a text saying the phone just shattered in her hand. The phone has never been dropped. Mine is still fine so far and I'm praying it doesn't happen to me lol. Has anyone experienced this yet?

the heat made the glass expand probs RIP

I got that into moto G. I was into my vehicle and the AC was on the phone holder was fixed above the AC vent , so the cool air was hitting the device back . in my country ( Qatar ) we have a very hot days and that days was 45C . so when I went out of my vehicle it cracked right away ! . always if u have this situation u need to just open the door open and make the air come's into ur vehicle then u can get ur phone out . GD Luck !.

You would of thought Wuawei would of conducted extreme temperature testing specifically after using a new technique and materials for the manufacturing of the rear cover.
Thanks for the heads up l have to be extremely careful now when lm in hot countries..
PS: I would contact Vmall/Huawei/Honor as this is a manufacturing flaw and they need to address this as your using your device in a normal manner.

Got another one on the way, hopefully we won't run into this issue with the new one. I've been super nervous about this. I really hope the the glass used on that phone was defective. Here's a pic. Notice it looks as if it starts where the flash is.
https://drive.google.com/open?id=0B-OvCAC1jreiRkhfOFRvWmVxOGs

BonezMontana said:
Got another one on the way, hopefully we won't run into this issue with the new one. I've been super nervous about this. I really hope the the glass used on that phone was defective. Here's a pic. Notice it looks as if it starts where the flash is.
https://drive.google.com/open?id=0B-OvCAC1jreiRkhfOFRvWmVxOGs
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I'm sorry but I don't buy self exploding glass stories I read on forums.. The picture shown clearly shows the point of impact at the very top of the camera flash.. i'm not sure what kind of case she had but it probably was not strong enough to absorb the impact
Sent from my iPhone using Tapatalk

shook187 said:
I'm sorry but I don't buy self exploding glass stories I read on forums.. The picture shown clearly shows the point of impact at the very top of the camera flash.. i'm not sure what kind of case she had but it probably was not strong enough to absorb the impact
Sent from my iPhone using Tapatalk
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Did you not read the op? Impact from what? The phone was never dropped or hit by anything. I don't do a lot of posting, but when I do, it's not to come post lies, or exaggerations, especially on a forum dedicated to mobile devices. On top of that, the case that's on the phone adds about 2cm to the back, but that's beside the point, simply due to the phone not even being in a situation that required the case or phone to take any impact what so ever.

BonezMontana said:
Did you not read the op? Impact from what? The phone was never dropped or hit by anything. I don't do a lot of posting, but when I do, it's not to come post lies, or exaggerations, especially on a forum dedicated to mobile devices. On top of that, the case that's on the phone adds about 2cm to the back, but that's beside the point, simply due to the phone not even being in a situation that required the case or phone to take any impact what so ever.
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I'm not calling you a liar and I did read the OP... with that said a phone doesn't have to be dropped... damage could occur right from someone's pockets, pocketbook or purse.
And in this case it was your wife I'm not sure where she stores or carries her phone, if she's like my wife or a typical woman its probably in her purse. Could have dropped her purse, someone could've sat on her purse who knows.. Close a car door on her purse?
But I'm sorry I stated again phones don't just crack on their own.
Sent from my iPhone using Tapatalk

https://en.m.wikipedia.org/wiki/Spontaneous_glass_breakage. It's a wiki but references cited.
Sent from my Nexus 5X using Tapatalk

damn didnt expect it to be that bad, wont it happen again tho when she walks out into the heat?

ritchea said:
https://en.m.wikipedia.org/wiki/Spontaneous_glass_breakage. It's a wiki but references cited.
Sent from my Nexus 5X using Tapatalk
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If you look up images of spontaneous glass breakage none of the images look like the OP phone which you can clearly see a point of impact.
I'm sure It probably could've happened but so is getting hit by lightning
Sent from my iPhone using Tapatalk

shook187 said:
I'm not calling you a liar and I did read the OP... with that said a phone doesn't have to be dropped... damage could occur right from someone's pockets, pocketbook or purse.
And in this case it was your wife I'm not sure where she stores or carries her phone, if she's like my wife or a typical woman its probably in her purse. Could have dropped her purse, someone could've sat on her purse who knows.. Close a car door on her purse?
But I'm sorry I stated again phones don't just crack on their own.
Sent from my iPhone using Tapatalk
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The phone was in her hand when it cracked. She was taking pictures of herself, using the rear camera (which she obviously noticed that it wasn't broke at the time), sent me a pic, then she took another and this time noticed that it was shattered. Phone never left her hand as she was outside vaping. So I don't see what could have impacted the phone other than cold weather. It's very possible that the glass could have been defective, or it was forcibly assembled, in which would have caused pressure in the flash area due to it having a slight bevel around it. I just don't see how this is "impossible" when people buy defective items everyday. I posted to see if any other user has experienced this, not to argue or defend myself about how it happened. If you don't believe that things like this can happen, then why did you feel that you had to post your opinion?

My wife's iPhone cracked on its own.. we woke up in the morning and there was one straight crack just above the middle from each side of the bezels. We called Apple and they just needed pictures of the crack and they approved the free repair. So these random cracks do happen.

In any case, the phone came out in, I think, August? I haven't seen or heard of any similar reports of this happening, so unless lots of people's phones start shattering spontaneously from temperature shifts due to colder weather it's probably just a random crappy thing that can happen happening. I won the dead on arrival Core i5 4690K lotto when I built a friend's roommate a PC two or three years ago. **** happens sometimes.

BonezMontana said:
The phone was in her hand when it cracked. She was taking pictures of herself, using the rear camera (which she obviously noticed that it wasn't broke at the time), sent me a pic, then she took another and this time noticed that it was shattered. Phone never left her hand as she was outside vaping. So I don't see what could have impacted the phone other than cold weather. It's very possible that the glass could have been defective, or it was forcibly assembled, in which would have caused pressure in the flash area due to it having a slight bevel around it. I just don't see how this is "impossible" when people buy defective items everyday. I posted to see if any other user has experienced this, not to argue or defend myself about how it happened. If you don't believe that things like this can happen, then why did you feel that you had to post your opinion?
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already said than random cracks happened due to weather changing with the phone .
First ( Changing The Place Hot to cold or opposite )
Second ( Charging The phone while battery id very low will make device very hot and it the glass touch any cold material might crack .
Third : using the phone for long time while playing games will make the device hot from the back and if it touch a cold materiel might crack Also ! .
and there is many reasons to having a crack,

jkccl9 said:
the heat made the glass expand probs RIP
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when did that happen

xdanewbiedude said:
when did that happen
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read my posts !

xdanewbiedude said:
when did that happen
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Not to me

Sudden changes in temperature can really damage a device. But I didn't thought that Gorilla Glass will break that way.

gopinaidu77 said:
But I didn't thought that Gorilla Glass will break that way.
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that should be confirmed by Huawei !