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[Grrr lost message because of board login timeout]
Hi all,
I wonder if anyone else has had similar problems with their Rafael or has any suggestions...
I first got my Rafael (a stock O2 (UK) XDA Serra) back in February. At that time the battery was lasting about a day and a half between charges which was comparable with my previous Artemis (XDA Orbit). This is with my normal use.
About 6 weeks later the phone was needing recharged after about 5 hours of my normal use. The location I was using the phone hadn't changed, so this can't be put down to signal strength meaning the phone is using more power to compensate. My usage hadn't changed either, and I had not instaled any software that ran up the GPS in the background or anything that woudl cause extra drain.
One thing I did notice before I sent the phone back to O2 for repair was that occasionally I would take the phone from my pocket and the screen would be on, an app would have launched (like SMS or email or something) and the text entry area would be full of a repeated character. So the phone had obviously woken up from standby in my pocket.
The phone (and bettery) went back for repair and came back with a note saying that the fault had been found and repaired - unfortunately it didn't say what the fault was that had been found.
For a few weeks the phone seemed a bit better, but now about 3 weeks later it's doing it again.
Yesterday the phone was left in standby and not used at all. From full charge and just taken off the charger, the battery was dead within about 5 hours!
The waking up issue is a bit more than just inadvertantly touching the power button. I now have the phone in the supplied case/cover the other way around which protects the power button more meaning that I can't switch it on by accident. But sometimes I take the phone out and its on as before.
Even more odd is that sometimes if I pick the phone up of my desk by the sides (ie fingers nowhere near the power button) it switches on. And if I have used the phone and switch it back to standby and go to put the phone down, sometimes it wakes up again before I have managed to put it down...
A soft reset seesm to cure the waking up problem for a while, but after a few hours it seems to come back.
Obviously the phone waking up will cause extra battery drain, and that would mean the two are related or even the same problem. But does anyone have any idea what it could be and why a soft reset seems to sort the problem? Has anyone else seen this problem?
Obvisouly a battery life of just a few hours means this is not such a mobile device anymore!
Cheers,
FM
Update:
I sent the phone back for repair (to O2 UK) and they apparently found and fixed the fault.
When the phone came back it still seemed to have the same problem, but I tried it for about 6 weeks until I was absolutely convinced - it did!
So, back to o2 again, this time it was returned 'No Fault Found' - having done nothing to the phone.
So once again it was sent back, this time I was demanding a replacement handset as they were obviously unable to fix the fault.
A replacement handset turned up a week later. Note that this was not a new handset, but a refurb from the repair centre and it already had about 9 hours of calls on it and a dirty screen!
After putting all my apps and things back on the phone one at a time just in case it was a particular app causing the power on problem and the battery drain, the phone seemed absolutely fine - no switching itself on and battery life of a few days (estimated over two days). This was without the SIM card in though.
After 4 days when all my apps and things were back on I finally inserted the SIM and made my first call on the new handset...
...arrrggghhh....
This handset had a faulty speaker (earpiece, not handsfree loudspeaker)... sounding like a badly tuned analogue radio. Calls to a few numbers confirmed the handset at fault (the cracking started as soon as the speaker activated before the ringing tone started).
So after another heated call with o2 I eventually learned that they are no longer supplying the Serra (Raphael) and that my only option is repair again.
Oh no. Not going to happen. At this point I am 4 or 5 months into a new contract for which I paid for an upgrade to the Serra and have not yet had a new working handset. So I demand a replacement.
As they are no longer supplying the Serra, I have had to make do with an SE Xperia X1 (HTC made anyway, and just rebadged by Sony Ericsson), but in my opinion an inferior phone despite the widescreen.
The X1 has no accelerometer, no TV out, won't run Ton Tom Navigator 5 (of which I have a legit paid for copy), has a few supplied apps missing compared with the Raphael (RSS Hub, WorldCard Mobile - although they are available elsewhere incl links from these forums), and inferior remote control on the headphones (though better headphones, it must be said), and only a 3 row keyboard.
The loss of TF3D is no problem as I never used it anyway - I don't use the X1's 'Panels' either.
The X1 does seems to 'stick' a bit more often than the Serra did as well, but I'm managing to live with it so far - especially as I now have a battery which isn;t dead by 2pm each day!
-FM
P.S. O2 UK customer services were apalling. It was only after 3 months of grief that one day I eventually got to speak to decent people who genuinly seemed to want to help. One bloke (a supervisor!) I spoke to (called Nathan) was the most utterly rude and unhelpful tosspot I've had to deal with in a long time. Not only was he accusing me of 'trying it on' but he refused to even entertain the thought that I had received less than satisfactory service from O2. His superiors wil be receiving a letter very soon, when I eventually get this completely sorted - which it isn't quite yet.
Hey guys,
I've just receieved my third HTC handset with what I'd consider to be a major issue.
HTC Touch2 in 2009 - would often power off during calls (probably due to WinMo). Hardware buttons quickly became loose after about a month of use, and the backlighting stopped working.
HTC Legend in 2010 - this phone is two months old and the top speaker is so broken I can barely hear somebody on a call. Everything crackles and pops and, according to people on the other end, they can barely hear me either. It's annoying as when I bought it the call quality was great but gradually the speaker got buzzier and buzzier.
HTC 7 Trophy - the most serious of the bunch. Yesterday, whilst web browsing, the phone displayed a still multicoloured screen of static. None of the buttons would work. After taking the battery out and restarting, the static re-appeared. I've managed to power on the phone since - you have to wait an hour with the battery out - but you get the same static lock ups when web browsing or using search after about five minutes. Having had a similar experience on my laptop, it looks to me like a GPU failure.
Am I the only one who has experienced incredibly shoddy hardware quality control from HTC? I'm going to have to replace the HTC Trophy and, at the moment, I'm starting to seriously question going with an HTC. The touch2's button issues were forgiveable because that was relatively cheap, the Legend's speaker was incredibly annoying but the Trophy's GPU failures are completely unforgiveable IMO. They render the phone completely useless.
Am I just unlucky or have others experienced similar concerns?
Cheers
My Hero has been fine, along with my touch... Although that met a washing machine in the end
Finally ~ Someone With A Similar Issue
Finally, someone that doesn't purely worship HTC... Although I haven't experienced issues to the magnitude of your's, I haven't been 100% happy with my phone since the day I bought it. I have a HTC Desire, and I got this phone in confidence after reading many reviews about how good the phone was, these reviews were clearly written from people with 0% experience with the phone.
I will number the issues I have had with the build quality of this phone...
1) The case on the back of the phone, has only ever been took off about 4 times, I have never dropped my phone or anything, however it starting to come off, yes, I can take the back of my phone off, without using the finger slot.
2) The screen is so easy to scratch? It was in a pocket with an Asthma spray, and there was no vigorous shaking of my pocket, yet somehow the screen just completely f****d up man... wow.
3) This is probably the worst issue I have. Every time HTC releases an update for my phone, I run into some sort of issue. I got my phone in May/April 2010 (it's on Orange UK however de-branded and now due to update issues, running a custom ROM) and immidiatley I found that an update had been released. After downloading the update the phone started to install the update, however it restarted and nothing happened. Left it for about an hour, nothing... So yes, I did the worst, took the battery out and messed it up completely. The shop I got it from forced me to send it to HTC, it took them 5 weeks (VERY poor customer service) and when I got it back they had barely fixed it, as when I turned it on, it finished installing the update?
4) I have had some other software issues, such as the system occasionally locking up and having to remove the battery to get anything to work. Occasionally the screen will lock up, like I won't be able to click any icons, however I'll be able to swipe from screen to screen, and it really can be quite annoying. As far as battery goes, it will last me an entire day, but will require a charge at the end of the day.
However, I think me and you are in a minority. I'm 14 years old, and I talked my Dad into buying a HTC Desire HD. He hasn't had a single problem with his, it installs updates perfectly without and issue, and the software performs seaming-less (except for a problem with a process that took up 80.9% of the RAM, fixed by turning the USB Debugging on?) So I believe HTC are good, theres just a few really, really bad apples in there, and unfortunately HTC won't admit this, and don't want to do anything about it... I hope I helped, I'm fairly new on here...
Cheers, Michael.
Well guys,you are a minority indeed.This Tuesday I received my Desire HD,which is my fourth handset from HTC.I have had a Diamond,a Hero,a Desire and now the Desire HD.The only problem I ever had was with my Diamond which,after one year and a half took some water in it without getting exposed to any water,but it was because the climate here is very humid.Other than that I have never had an issue.And I am no fanboy,if I had problems I would change without second thought.
I'll just tell you that a friend of mine punched my Desire HD with his full strength(don't ask why) while it was in my pocket.I thought the phone was done for,scrap,but the phone is like nothing happened.My friend's hand wasn't so lucky however,it still needs ice!
Guys, I've been talking to Hai one of the techs at Asus US for the transformer. He knows I'm on xda a lot and thought I could be a huge resource for him to discover the most common issues people are having with their transformers. He knows a lot of us are power users and wants to help out xda'era as much as he can. So reply to this thread with any issues you are having and I will report back to him the most common of the issues. I also *****ed about how little their call center knew. My initial email to him actually spurred a meeting internally on how they can better train the techs in the call center (which he told me is in Jamaica)
Thanks
Sent from my LG-P999 using XDA App
I just gave you a thanks for helping to promote & solidify Asus's relationship with this community! If Asus can keep this behavior up, their products will continue to fly off the shelves, such personal support is unheard of it seems in an android world where cell phone & now tablet owners wait forever for updates and help.
screen flickering when playing via HDMI out,
resolution only 720 p.
My issues
1) The speakers and sound playback on this device is lousy. The right speaker is louder than the left. The overall music playback is of low fidelity and low volume.
2) Touch screen doesn't register clicks religiously. I can reproduce this on any damn browser, on the XDA forum home page consistently.
3) Asus keyboard is very very slow. Instantly switched to the Android one
4) Browsing and multi touch is not smooth on the default browser. Its better on Opera n Firefox though.
Issues related to YT playback are known and hopefully will be fixed with 3.1. Also, it would be nice to know when 3.1 would be available for TF.
P.S Please let your friend in Asus know that people are really freaked out by the length of the damn charging cable Asus offered
Thanks for your efforts
I got 4 times the screen goes black and could not turn it back on. I havd to do force shut down then it turned on
-sleep of death issue
-wifi seems to shut not down correctly
-high battery loss of about 3% per hour while screen off, but only sometimes. Xoom loses only about 0.5% average per hour.
Thx for your post and efforts
Sent from my Transformer TF101 using Tapatalk
Battery performance in standby is poor if wifi is set to stay on when the screen turns off. This is unlike the Xoom, which gets equivalent standby performance (<.5%/hour burn rate) whether wifi is set to stay on or turn off when the screen turns off.
My guess is that the TF's wifi is not going into a sleep mode when the screen turns off and thus burns excessive battery life. The difference is <.5%/hour if wifi is set to turn off and >3.5%/hour if wifi is set to stay on.
Again, note that the Xoom does NOT exhibit this behavior, and that my Xoom and my TF are both running (mostly) identical apps, email syncing, etc. The only difference between them is the Asus apps that run in the background, but I've run tests with those shut off and they're not the cause of the difference.
Sent from my Transformer TF101 using Tapatalk
Watching vids on the Youtube app lags so frequently it's unusable to me. This is on the latest update.
The-Nazgul said:
-sleep of death issue
-wifi seems to shut not down correctly
-high battery loss of about 3% per hour while screen off, but only sometimes. Xoom loses only about 0.5% average per hour.
Thx for your post and efforts
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
Oops, looks like we posted at the same time. Note that I expanded on the poor standby performance, and have found it VERY consistent and reproducible.
Sent from my Transformer TF101 using Tapatalk
wifi stops working when docked and keyboard also stops working sometimes
Speakers are not even
when is honeycomb 3.1 comming
Thanks
You could leverage the poll in this thread:
http://forum.xda-developers.com/showthread.php?t=1074190
About half of the users reported touch screen issues at http://forum.xda-developers.com/showthread.php?t=1068569
Sent mine in due to significant light bleeding around 3 sides. Seems to be a bit of a problem for ASUS, if this website is any indication.
Well here's a little list you can send. Can't comment on the support staff issues as I've not had to ring them myself.
Things needing to be fixed:
Tablet:
Speaker balance still off. (louder in right speaker on some devices)
Wifi model still displays 'mobile network signal' battery use bar even though no GSM/CDMA/HSPA chip exists.
Notable video camera 'screen delay'.
MyZine FC issue.
MyCloud settings icon does nothing.
Browser intermittent FC's.
Slow default browser page refresh rate, resulting in occasional artifacting.
Home screen 'bounceback' issue.
Tapping 'Install' in the market sometimes opens a random app.
Sometimes the device doesn't wake from standby, when using the default lock screen. There seems to be various forms of this bug. >Some possible fixes to get around this bug include: do a forced power off (10-12sec power button hold). Wait 30 secs. Then turn on as normal (5-6sec power button hold). Then just turn off the lock screen in the settings; Remove all Asus widgets from the home screen<
Battery usage data not showing proper list.
Parts of touchscreen unresponsive at times. - no known cause
MyLibrary app closes itself when corrupt/not compatible files found. (Asus developer feedback on this HERE)
HDMI only outputs at 720p. Possible flickering screen issues.
Speaker 'pop' issue. After a period of inactivity with the speakers, and then suddenly they are required to play a sound, a small pop is heard, before the rest of the audio plays properly.
Dock:
Drains its battery even if nothing is plugged into it.
Tablet disconnects from dock at random times.
No way to tell the level of internal battery.
While plugged into the tablet, and in standby mode, the battery drains fast.
Click to expand...
Click to collapse
I just sent the following e-mail to an Asus Tech earlier....let's see what they have to say.
was one of the lucky people to be able to order and receive a new Transformer last week. However, I have noticed some issues that I am currently worried about and I hope that someone can address for me. Some of them are product quality issues, while others are technical issues. Any information or feedback that can be provided about any of them is greatly appreciated.
1) When I power the device on, there seems to be a crackle that comes from the speakers, perhaps caused by them receiving power. Is this normal behavior or something that I should be worried about with my speakers crackling or being blown in the future?
2) I notice that there are a lot of "creaking" like noises when the tablet is held in certain positions, is this normal?
3) My device would not power on earlier today, and it took multiple pushes of the power button, but after about 12 tries and holding it for over 40 seconds, it finally powered on, even though I never powered it off. Is this a known issue that will be addressed in the next software update?
4) This is more of a complaint than anything, but the charging cable provided with the device is extremely short. Can you offer any add on products that can increase the length?
5) I have read that a lot of people have had problems with dust underneath the screen. While I have yet to notice any dust underneath the screen, I do notice that on the top left and bottom left of my device, there is a somewhat large gap between the bezel and the screen itself, which could lead to dust problems in the future. The gap on the left is significant, while the gap on the right is non-existent. Is this a design issue with all of them, or have I just received a defective product?
All in all, what can Asus do for me in order to alleviate these problems that I have already encountered with the product? I have also just recently purchased the Keyboard Dock, which I have read various accounts online of it also having issues. Will these issues be addressed by Asus in the next firmware update? I have multiple Asus laptops, and this is my first Asus Tablet, and although I was very excited for this product, there seems to be a lot of problems being encountered with it...
Any information that can be provided would be greatly appreciated. Thank You.
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Click to collapse
About the sound not being even, he knows about that. That's why he rma'ed mine. While a lot of people think it's a sw issue he isn't sure. Hence why he wanted mine asap to troubleshoot it since none of the units in the office do this. He thinks it could have been something with a batch of them if of is hw. He also knows about screen bleed. So keep them coming and at the end of the week I will email him.
Sent from my LG-P999 using XDA App
not a huge issue in the scheme of things but offering the Transformer & dock in a choice of colors would be awesome. The brown/bronze thing happening here really doesn't show the device off to it's best advantage.
I took my setup to work, everybody thought it worked beautifully but several commented on the fact that they thought the color is unattractive and asked if
it came in anything different.
Geekbabe said:
not a huge issue in the scheme of things but offering the Transformer & dock in a choice of colors would be awesome. The brown/bronze thing happening here really doesn't show the device off to it's best advantage.
I took my setup to work, everybody thought it worked beautifully but several commented on the fact that they thought the color is unattractive and asked if
it came in anything different.
Click to expand...
Click to collapse
Did you show it to your lady friends?
Personally, I love the bronze finish. Kinda tired of looking at everything black n white
Photographs do not display as well as they should; colors are muted and they do not look as sharp as they do on my PC monitor. I have tried a couple different apps but they all display the same and given the great screen on the TF this is definitely not acceptable.
Paddman said:
Photographs do not display as well as they should; colors are muted and they do not look as sharp as they do on my PC monitor. I have tried a couple different apps but they all display the same and given the great screen on the TF this is definitely not acceptable.
Click to expand...
Click to collapse
+1 . I observed this issue too
Hi everyone,
I bought a Oneplus One in past July with enthusiasm.
After few days of use, began the "ghost swipes" issue (as every owner of the One) and multitouch issues (my phone is basically recognizing 1 finger at the same time) preventing any pinch to zoom or notification expand gesture.
But that's not the worst, after few weeks of use, began the most annoying issue I ever had on a device : my touchscreen is going crazy detecting contacts on the touchscreen by itself.
This issue began slowly but is getting worse over time. I noticed that the issue appears only after keeping my phone on my pocket for a while... I need to wait up to 10 mins after taking it out for the problem to disappear.
At first, a simple reboot was temporary the issue but not anymore. It's simple, I only can use my phone 10% of the day... During the remaining 90% it calls numbers, takes photos, deletes messages by itself...
Watch this video, it speaks for itself :
I do not know if anyone else has the same issue or not and I can't determine if it is a software problem, a hardware one or a combination of both...
I opened a support ticket on Oneplus website (but it seems I won't have answer before a few weeks... ) and I don't even know if they will accept doing a swap (OPO support is one of the worst I know).
What's sure is I am really disapointed by this device, whatever its price tag... And I won't recommend it to anyone and I won't give out my invites.
Guys, don't buy this phone and wait for the next Nexus device with which you'll have a high quality device at a decent price...
I let them a little while to find a fix to this situation and if nothing comes, I'll buy another one and use all means at my disposal to be refunded (the French law is quite helpful in the field).
.ant1
There are many users facing this issue. Check around the forums you'll see numerous threads about this issue, you might also find some tips to reduce the issue.
AFAIK this is as of yet not permanent fix for this issue, but since i dont have this issue i havent been following it so i might be wrong. Good luck though.
Google "bacon 55"
Sent from my OnePlus One using Tapatalk VIP
The only solution is to RMA the device. Took me 6 weeks of haggling with One Plus but finally the RMA is in process.
Description of the problem:
This happens several times in a day, but I have had a few days when this did not happen. When waking the phone it becomes super slow, like 1-2 frames per second slow. After rebooting- the recovery is just as slow. Sometimes the view is moved vertically up, the top part that is moved outside of screen and is drawn ant the bottom. Sometimes the image flickers. I have not noticed any pattern what stops this behaviour, it is just over after some time (5s to 2 hours).
What I have tred with no success:
Rebooting, clearing cache, factory reset, bringing the phone to full stock (http://forum.xda-developers.com/oneplus-one/general/tool-oneplus-one-return-to-stock-t2970390), updating to latest version, several ROMs and different kernels with each of them. After flashing any new rom the phone used to work fine for a day or two, then the stutter reapeared. Tried it without installing any apps- same problems.
I had to replace the cracked screen and the camera that didn't focus to far objects. The touchscreen ribbon is now insulated from the metal LCD back since some people suggested this might be the reason for touchscreen responsiveness issues.
It seems that the processes work normally, but the view on the screen is updated slowly.
What made the problem less bad:
I had applied a glass screen protector. Removing it increased the time between slowdowns.
Since I bought the phone secondhand and had tinkered with it I cannot get it replaced.
I have tried everything I could, now I need your help
Any suggestions?
A video to visualize the issue: https://www.youtube.com/watch?v=h8z06xnlqk8
Noone? No ideas?
Hi,
Sounds like a Hardware issue to me.The board ist mostly bad soldered. It can happen sometimes in the factory(not only at OnePlus, Samsung, HTC too), even if they test the devices before shipping.
Background: We had some germans around here had the same issue, they got a new replacment by OnePlus, OPO support told the customers that the hardware was faulty.
Can u afford another Mainboard for the OPO ? That will fix that issues for sure.
Well that makes sense I'll poke around to see if I can get one for as little as possible. So far I'd expect to spend ~250$ and that is just bad business
no worrys, u dont need to spent that much.check aliexpress or if your lucky buy a dropped OnePlus One on eBay. One with working mainboard. It will cost around 30-50% less than a single Mainboard would Sounds ridiculous but its true.