Related
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
The SD slot cover won't close on mine. Apparantly, HTC devices are prone to this fault. However, everything else is working perfectly so I actually chose not to send it back to HTC - didn't want to take the risk of waiting weeks and weeks for another...
enterpryse said:
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
Click to expand...
Click to collapse
Mine is dead also.
Besides from the phone speaker, all other components work OK. Can only make phone calls using the speaker on the back or via a (BT) headset. I am afraid mine has to go back to HTC also.
Robin
Mine earpiece had also failed and I returned it back to Devicewire for replacement.
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
ianlo said:
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
Click to expand...
Click to collapse
This happens to mine as well
rhov23 said:
This happens to mine as well
Click to expand...
Click to collapse
Apparently this happens to some sets only. I would recommend that you insist for a replacement set or at least a replacement screen.
I was so irritated by that noise that I was even prepared to pay for a replacement screen myself if HTC insisted that it was not a problem.
Fortunately, I managed to get a replacement set as I was within my 14 day 1-1 exchange policy.
ive had problems with wifi, bluetooth and camera. ive also returned my unit to HTC
I had problems with Bluetooth, Wifi, text messages... Also returned for repair. Hope they send me an iphone back instead...
I sent mine back. I had crappy bluetooth and bad reception, it would drop calls in areas with full signal. Would drop the calls even more when using bluetooth headset.
Mine is back to HTC for repairs (speaker problem).
Wonder how long it will take them to repair it.
Robin
I also have a faulty unit bought in the UK. I bought it in London, near the British Museum.
My FM tuner and my bluetooth are totally broken. The volume button is too hard to slide.
my first o2 set had a wonky screen, not square in device. my 2nd one the screen was positioned over to the left plus some oily/lcd residue on the middle of both screens, like liquid crystal when you push the display, except this was visible without pressure. plus my first one the jog dial wasnt central and leaned over,, awaiting my third handset, tiresome, epsecially when you look at the price of these things! if id bought one outright, id get my money back i think. shame though, as is a great piece of hardware, just let down by assembly :'(
(oh and video drivers)
BT, Earphone and Radio - Gee!!!
Once upon a time I was about to enter an airplane and then selected Flight Mode.
After that, no more Radio, Bluetooth, neither Earphone.
USB earphones and speakerphone are okay.
Some apps do not register accordingly (bug in using the FlashToPermMem function).
Sometimes the phone simply shuts down.
Darn! I have to return it but I am in Brazil :-(
-Feaps
My dutch Touch Cruise also lost it's phone speaker today. Not a blip comes out of it. When using the handsfree speaker, I can still make my calls. But I'm not that into calling people where everybody can listen into the conversation..
Back to HTC it is....
I'm returning my new Polaris because I get little to no signal reception although I am in an area where signal strength is not an issue
HTC Europe told me to send it to the German service center as a DOA and I will get a replacement. I was told to send it everything (incl. packaging).
The German service center has said they don't do DOA swaps, only repairs. And I should send in only the Polaris (even without battery / battery compartment cover) ...
Now HTC is escalating this and they are supposed to get back with my via email with exact instructions
But, in all fairness, I have to say that HTC Europe (based on the accent I guess they are in England ??) has been very responsive. Not that the problem has been solved yet, but I always find it positive when a company calls back as promised
But of course, even better would be to get a product that works
Cheers,
Andreas
phone speaker has died
After three months, the speaker of my touch cruise stopped working. Handsfree still works. I did send an email to my provider and am curious how to tackle this problem.
Did anybody solve this already?
I love my Touch Pro - really I do, its got all the features I want currently (except a digital compass would be good with some AR software, but that's not important roght now).
However, having got my first TP back in February I am about to send my handset back yet again as it has died again.
The first handset had a serious problem with battery drain and switching itself on (ie screen on) when not in use - I posted here about this at the time (clicky).
The o2 UK repair centre (Anovo) first of all said they'd fixed the fault, but after two weeks the phone was doing the same again - I did confirm this was not a software issue by running it ofr two weeks without any of my usuall applications on it.
So it went back again and was returned 'No Fault Found'.
At this point I demended a replacement handset. The replacement I received (a refurbished unit) had a speaker fault - crackling whenever the speaker activated, ie before a call connected and during.
That one went back as well and I ended up with an SE X1 for a while. OK but not a Touch Pro (and wouldn't run my legitimately purchased Tom Tom Nav 5 s/w). This was because o2 UK said they had no more stock of the Touch Pro and wouldn't be getting any more (why? too many problems with it?)
Eventually I got a call from o2 after numerous letters of complaint saying that they were going to exchange the SE X1 for a brand new boxed Touch Pro.
I have had this brand new replacement since August now.
About a month ago it died on me again. It just wouldn't switch on. Disconnecting and reconnecting the battery resulted in the flash on the back flashing, the handset vibrating (as though it was starting up) but nothing else.
Connecting the charger resulted in the flash on the back flashing bright about every second.
A hard reset would not work at this stage.
After a couple of days I heard the 'battery low' sound from the drawer that it was stashed in. SO tried a hard reset again - nothing. Tried a hard reset again with the charger plugged in and it reset and cam back to life.
... for two weeks...
then it died again.
This time is very similar to last with theflash falshing thing, except that if I try a hard reset it seems to go through the motions but without the screen coming on (ie the vibration. The beeping sound. Click the volume down and it pings again as though its starting the reset, then about a minute later the vibration again as though its restarting after the reset). But the screen doesn't come on at all. And the lights don't light up on the front buttons or the keypad.
Unfortunately I didn't have myMobiler installed on the handset so I couldn't try connecting to it from my PC (myMobiler did try installing but as I couldn't click the 'OK' button it didn't complete).
So. Are my four deaths of the TP unique or has anyone else had similar problems with this handset?
-FM
Not I.
I have had my Touch Pro (AT&T's HTC Fuze) since December 2008 and I have not had a single real problem with it. I say "real" because I have had times when I couldn't get a GPS lock and of course the phone is slow sometimes, but that's what I've come to expect from HTC.
Anonymitee said:
I have had my Touch Pro (AT&T's HTC Fuze) since December 2008 and I have not had a single real problem with it. I say "real" because I have had times when I couldn't get a GPS lock and of course the phone is slow sometimes, but that's what I've come to expect from HTC.
Click to expand...
Click to collapse
you need the 1.14.25.35 radio. and a different rom. maybe atts 5.11 rom if you want to still keep it stock. 1.14.25.35 is atts radio too so that stock and wont void your warranty as well.
Fuze Died Today, I Think
I've used this fuze since December of 2008 and have been quite pleased with the performance. (considering that it IS Windows) My signature radio works quite well in the mid west North America and travels well through different data protocols. Like H to Edge to GPRS and back to 3G again.
Today I flashed a new rom via usb and now it won't pass the splash screen. That flash appeared normal in all respects. Tried several hard resets (to the bootloader screen) and have tried to re-flash a different rom via micro sd card.
I've begun to think that this may be a hardware failure and would appreciate any advise for troubleshooting. Keep in mind that device will NOT connect via usb.
my screen went white a couple days ago. it would end up showing the windows logo for a while then a white screen. i hard reset a few times but nothing worked so i reloaded atts 5.11 rom and now it just stays at the "initial setup of the touchflo interface may take serveral minutes please wait" screen and wont get passed. i saw another thread about the white screen months back but i cant find it again. im just gonna wait till they have tilt2s and claim it under warranty. im gonna miss having flash, i use it to light up everything, but im sure a larger screen will make up for it.
Well I now have a bit more info on this since the phone cam eback from 'repair'on Saturday.
All they had done at the repair centre was to 'reload software' (their words, not mine). ie I guess they flashed the ROM again.
It worked for a day, though I guessed that was more coincidence than anything - after all, when this handset first did this a few weeks before it suddenly started working again a few days later.
Luckily in that time I'd remembere to install MyMobiler this time, and so when the screen died I connected to my laptop and fired up a remote view of the phone.
The screen itself was dead, but everything else seemed to be working on the phone - except that while the screen was dead I had an error displayed on screen. The error was "MicropERROR" as attached here.
So I Googled the error message, and what a shock a nice long thread on XDA-dev about it. Seems it s a fairly common problem with the Diamond, Touch Pro and Touch HD. Joy!
So the phone is now back with 'o2' again for another 'repair' this time with the attcahed screenshot enclosed. I have been warned again, though, that the Serra is out of stock and if they can't repir it I may have to select a substitute. As far as I am concerned there is no substitute - there is no other phone at the mo with the Touch Pro's features (hardware keyboard, VGA/WVGA screen, A-GPS, g-sensor, WinMo, runs TomTom Nav5).
I fear the worst again, and fear I'm back where I was in July with an impossible choice to make thanks to o2 UK discontinuing the Serra / Touch Pro after a few months of supplying it.
-FM
well i got my TP back in March.09 and last month i have to replace the mother board and the back speaker other than that all is good so far
but i was so frustrated with HTC support centre (which is the main one in Taiwan ) real unpleasant experience as you all may know
Cheers!
Time to send mine back
Just had an issue with my last one, it was only 5 months old and the screen started looking like it had a vertical hold issue. Just got my refurbished one in Wednesday and now it is doing the same thing after playing games on it for 5 minutes. The speaker phone is crackling too for some reason and when charging it at night it's like the screen will not fully black out. I am wondering if I even want to try another one of HTCs products or not. Nice phones but to many headaches it seems.
Hey guys,
I've just receieved my third HTC handset with what I'd consider to be a major issue.
HTC Touch2 in 2009 - would often power off during calls (probably due to WinMo). Hardware buttons quickly became loose after about a month of use, and the backlighting stopped working.
HTC Legend in 2010 - this phone is two months old and the top speaker is so broken I can barely hear somebody on a call. Everything crackles and pops and, according to people on the other end, they can barely hear me either. It's annoying as when I bought it the call quality was great but gradually the speaker got buzzier and buzzier.
HTC 7 Trophy - the most serious of the bunch. Yesterday, whilst web browsing, the phone displayed a still multicoloured screen of static. None of the buttons would work. After taking the battery out and restarting, the static re-appeared. I've managed to power on the phone since - you have to wait an hour with the battery out - but you get the same static lock ups when web browsing or using search after about five minutes. Having had a similar experience on my laptop, it looks to me like a GPU failure.
Am I the only one who has experienced incredibly shoddy hardware quality control from HTC? I'm going to have to replace the HTC Trophy and, at the moment, I'm starting to seriously question going with an HTC. The touch2's button issues were forgiveable because that was relatively cheap, the Legend's speaker was incredibly annoying but the Trophy's GPU failures are completely unforgiveable IMO. They render the phone completely useless.
Am I just unlucky or have others experienced similar concerns?
Cheers
My Hero has been fine, along with my touch... Although that met a washing machine in the end
Finally ~ Someone With A Similar Issue
Finally, someone that doesn't purely worship HTC... Although I haven't experienced issues to the magnitude of your's, I haven't been 100% happy with my phone since the day I bought it. I have a HTC Desire, and I got this phone in confidence after reading many reviews about how good the phone was, these reviews were clearly written from people with 0% experience with the phone.
I will number the issues I have had with the build quality of this phone...
1) The case on the back of the phone, has only ever been took off about 4 times, I have never dropped my phone or anything, however it starting to come off, yes, I can take the back of my phone off, without using the finger slot.
2) The screen is so easy to scratch? It was in a pocket with an Asthma spray, and there was no vigorous shaking of my pocket, yet somehow the screen just completely f****d up man... wow.
3) This is probably the worst issue I have. Every time HTC releases an update for my phone, I run into some sort of issue. I got my phone in May/April 2010 (it's on Orange UK however de-branded and now due to update issues, running a custom ROM) and immidiatley I found that an update had been released. After downloading the update the phone started to install the update, however it restarted and nothing happened. Left it for about an hour, nothing... So yes, I did the worst, took the battery out and messed it up completely. The shop I got it from forced me to send it to HTC, it took them 5 weeks (VERY poor customer service) and when I got it back they had barely fixed it, as when I turned it on, it finished installing the update?
4) I have had some other software issues, such as the system occasionally locking up and having to remove the battery to get anything to work. Occasionally the screen will lock up, like I won't be able to click any icons, however I'll be able to swipe from screen to screen, and it really can be quite annoying. As far as battery goes, it will last me an entire day, but will require a charge at the end of the day.
However, I think me and you are in a minority. I'm 14 years old, and I talked my Dad into buying a HTC Desire HD. He hasn't had a single problem with his, it installs updates perfectly without and issue, and the software performs seaming-less (except for a problem with a process that took up 80.9% of the RAM, fixed by turning the USB Debugging on?) So I believe HTC are good, theres just a few really, really bad apples in there, and unfortunately HTC won't admit this, and don't want to do anything about it... I hope I helped, I'm fairly new on here...
Cheers, Michael.
Well guys,you are a minority indeed.This Tuesday I received my Desire HD,which is my fourth handset from HTC.I have had a Diamond,a Hero,a Desire and now the Desire HD.The only problem I ever had was with my Diamond which,after one year and a half took some water in it without getting exposed to any water,but it was because the climate here is very humid.Other than that I have never had an issue.And I am no fanboy,if I had problems I would change without second thought.
I'll just tell you that a friend of mine punched my Desire HD with his full strength(don't ask why) while it was in my pocket.I thought the phone was done for,scrap,but the phone is like nothing happened.My friend's hand wasn't so lucky however,it still needs ice!
Hello again,
because in italy we say "no two without three", in 3 months i have bought 3 different HD2 with different problems. first, had red (t mobile) button hard, i had the bad idea to open this unit, now is for spare parts. second, i told you last week, has an hardware problem in RX section, seen by a Lab, and no Rdio or Om can solve my problem of signal. it 's broken, and seller says me "it starts from here Perfect".. ok, he sent me in a pizza box, may be someone thought to taste it... but from USA to Italy, i could think that could be a good idea to make a very strong packaging.. waiting for refund, so i can send back tihs item, i have bought another HD2 T-mobile, this time in Italy, used, but "perfect" and i asked before, not to have bad surprises. Arrived with WM6.5, put inside SIM, switch on, but can't unlock SIM, the touch is "sleeping". after some attempts, touch begin to run, and i can use the phone. i thought it had a bad system may be old, or a little corrupted. so, at home, task29, radio 15.50, magldr 1.13 and DFT android 2.2 with htc sense. wonderful, but when unlocking, after pressed red button, i must do it several times before touchscreen begins to work.
put on a non original battery, seems it is 1550 mAh, against 1230 of original HTC batteries. at full charge, th touchscreen stop to have problems and lock. this morning i try many times, the phone runs, but, in the afternoon, suddely locks and no way to use it. now, with 100% big battery, works almost perfect.
the question is: WHY THIS TOUCHSCREEN WORKS WELL ONLY WHEN BATTERY IS FULL? If it's damaged, no way to use it in every moment, but if with full charge, it runs, what is the problem? not software, because did the same with wM6.5. so is a little problem i can solve takin it in a lab, or is something worst, so is better if i change touchscreen? thank you.
OK it all started when the temperature where i lived dropped below 10 degrees Celsius and my Huawei P9 could not hold a charge for more than 30 min. when being outdoor.
I contacted Huawei about this issue and was told that was normal and a safety feature in my phone and i should use it out doors and keep it in a case and in my pocket.
Well thinking ok then this kinda beats the point of having the phone if i cannot use it out doors for 6-7 months a year and also no rely on have a phone to use for calls say should my son or some one else get in an incident where you would need to call for help or you wanted to call a taxi or just take a picture ..... i heard that some phone can do this now adays
So finally i convinced Huawei that the phone should be looked at by a repair shop that they used and i send it in and got the reply nothing wrong with the phone ... but it would still just die after being in my pocket and taking a 30 min walk.
So back to the repair shop it went, this time it came back with a message saying that they changed the main board of the phone ... Nope did not work and still the phone would just die after approx 30 min while in my pocket after a walk out side.
3rd. time back to the repair shop and the reply was, Nope nothing wrong with the phone and you just have a phone that you cannot use out doors in temperature below 0 degrees celsius
Well this kinda blows... so i have had the phone for about a year and i cannot use it out door on most of the year and ... BEEP*** so i wrote Huawei again and again to get them to find a solution for my problem
either they got tiered of my complaints or something else but all out of the blue Huawei wrote to me on facebook saying that well they are now aware of a battery issue on the Huawei P9 phone ... i cannot get the official information from them confirming this but will share the message i got from them on facebook "image attached to this post."
Translated from Danish to English it says:
There just came some news about the issue you're experiencing.
It turns out that there is a problem on some of Huawei's P9 models, as you describe it.
As I said, I have received a mail tomorrow that the problem can be solved by changing the battery.
I'm sorry that it has taken a long time to find - but we actually note the issues people write about and we'll send it on.
Sometimes it takes a little longer for Huawei's developer and test department to find the error.
Everything indicates that your phone should work exactly as desired if it changes the battery.
I would recommend telling Telenor or Care1 that it is a message from Huawei's technical department.
So in general i am not done with this case .... but i felt like this was information that might help anyone else in here that have the same issue with their Huawei P9 phone and dont know what to do about it, and could use this information that i have from Huawei via their facebook support.
Again my little "adventure with a phone i cannot use out doors" and Huawei support.
Small update:
Huawei here in Denmark cannot say witch models of the P9 that have this issue but they confirmed to me over the phone, that within the last 24 hours they did receive information in their support department here that there is an issue with some of the Huawei P9 batteries and where this will result in that some phones will shutdown when getting cold and this is also when in temperatures above 0 degrees celsius after short time of use, no matter the level of charge there is on the battery beforehand
so now for the 4th. time, my P9 is in for repairs .. Hope they get it right this time.
Bummer, man, no doubt. Hope you get it sorted soon.
I, on the other hand have no such issues. Temperatures here have been oscillating around 0 Celsius for about 2 months. I spend lots of time outdoors and the battery drain is just the same as it is indoors.
I had a similar problem. I was outdoors taking pictures of the first snow and keeping the phone all time out or in the outer pocket . It was about -3 Celsius and after two hours phone shut down displaying that battery was empty. When I went back indors, to warm, I switched the phone and the battery was still 65% full.
Later, I spent a weekend skiing, but keeping the phone under the jacket (pulling it out when needed), and didn't have problems with battery.
Same here. Went skiing and P9 will shut down due too cold, especially when the battery was lower than 50-60%.
To be honest I thought it was normal as the iPhone of a friend of mine behaved the same: it turned itself off due to the temperature (-10°C).
I managed to continue keep it alive by putting it under the jacket and not keeping it out too much while taking pictures.
I would not complain for -10 C, I think no phone will work. But my experience was on -3 C, I was with my wife and her older phone (with older battery) Galaxy worked just fine, even less charged than mine P9, under the similar conditions (holding in hand, taking pictures)
Its really common, mostly in iPhones and LG, but every device can behave like that in -10C conditions. Especially phones with metal backs that are not protected by user from such harsh environment(because if you live in such cold place cheap rubber case is useless).
I would not call it a major problem, especially when manual it self clearly say that minimum temperature that you can use phone is 0*C
But dont look at number it self, thermometer can show 0, but because of humidity of air, any electronic even at 0*C can behave like it is less than that.
And because metal body and getting phone out from pocket to cold air few times its a matter of minutes when the moisture will gather inside and phone will shutdown preventing from damaging it permanently.
I know that there are other things that could be stated as "major problems"
But i will however still say its somewhat of a problem as a phone that is less that a year old cant hold a charge for approx 30min even when at 100% charge when going out the door and this is even when its in a cover and is either in ones hand or jacket pocket and this is even in temperature that is between 0 degrees celsius and +8 degrees celsius.
But still i have taken me around 2-3 months to get Huawei to finally say ok there is an issue with the batteries in some of the P9 models and if you have this issue with the phone shutting down you should get the battery changed
I have also several times requested Huawei to share the information they have on the batteries, but i guess you all knows who hard it is to get a manufacture to release that kind of information to the public, so no luck there.
First of all, many thanks to you -> freetechdk ...
But, what happens now?! Do you, or will you get a new battery, paid by Huawei?
We do have, sort of the same Problem... Unfortunately it is getting worse rapidly ...
My wife has is p9 and was happy so far... just about 2 or 3 months ago, the battery was getting worse. It hasnt shown the effects it does now, but was getting drained very fast (she had to charge nearly twice a day, which, i know, depends on your own usage, i know... but..., twice a day...) Then, just about a week ago, she dropped it that hard, the display was smashed... So we had to change display, what happened last tuesday. Since then however, the phone is reacting very strangely! We now have exactly the same effect as described by you! 70% full battery, went outside at about 3°C and the battery was at 1% and the phone shuts itself down... Somehow i am relieved that it seems to be the battery... why?! Because, very carelessly we handed out the screen-lock to the guy who changed the display... i really wasnt thinking, because my wife and baby have been waiting in the car, in the cold (because the littleone was sleeping). just when i came back to the car, i thought "what the *** have i done" :-O ... and praying, he would do nothing bad... then, when we got the phone back, it was reacting strangely so my first thougth was ?! Spyware ... We are not sure, maybe it is "poisoned", but the battery thing seems to be a legit reason for the phone racting this way... So, we might try to change the batt... (and are still praying, for no spyware ... by the way, does anybody know how we can check this?! I tried (from ggl play):
antispycell.free
arcane.incognito
cleanmaster.security.stubborntrjkiller
and have all been negative so far... also i have been looking through processes and, i dont think anything to be fishy there as well... Anyhow, any hints would be appreciated!
Sorry for off-topic question
Greets
So had a talk with the repair shop that Huawei said i had to use due to warranty and so on, also the place the phone is now and they will change the battery as a warranty case.
The other main issue in all of this is that this is the now the 4th time that the phone is in for repairs with this issue and the repair shop have also previously changed the main board of the phone, so by no i really have no faith in the phone even if huawei now claims that this will fix the issue.
So after pleading my case to the repair shop and had them contact huawei and convince them to call me so we can sort this out, they will not see if they can do something else for me than just trying to fix my phone for the 4th. time with in a year.
So nothing is set in stone right now but looks to that huawei is swapping out my phone to a new P9 or something newer.
But this was all just because my tele service provider that sold me the phone had failed several times when trying to get them to fix it and then have a ton of issues getting huawei to take my problem seriously over for the last 2-3 months.
But when i talked to the person from huawei he did tell me that the battery issue for the P9 is something that they only found out was an issue with in the last week of Jan. 2018.
so if you have a P9 that have issues with holding a charge in semi cold weather / environment i recommend you contact huawei about the issue and have them swap the battery, but this all depends on the warranty rules in your country, here in Denmark these rules / laws are really good and does provide a descent level of aid to customers that have a defective product.
I used the support chat they had on their facebook page, the support there is not great but you do in some way get semi direct contact to huawei.
Just yesterday i contacted Huawei. After asking for IMEI and Build-Nr they told me that more or less, this is a Battery issue due to high power consumption because of the temperatur and advice me to
only use the Phone in enough warm environment
Click to expand...
Click to collapse
Are you f***in kidding me :cyclops: ... what do i have a mobile-phone for, when i am not able to use it??!??!
Well my exact reaction when i first talked to Huawei about all this ... !! stupic to have a phone you only can use when your indoor or in a warm climate.
But Huawei here said that mine phone where one of those that needed a battery change... well they did this, but would guess that the repair shop did something wrong because when i got it back it did random reboots all the time..
4 times while trying to set it up again after the battery change.
Sooo a rep. from Huawei's service deparment called me last week and asked if i would send it back in and have it swapped out for a new Huawei P10, well OK with me, BUT IT BETTER NOT be the rose gold version they are gonna send back to me.
Hope you get through to huawei and get them to fix your phone!!
OK so the Huawei P9 battery issue came to a close for me.
Huawei gave me a new Huawei P10 as a replacement for the broken P9 i had
But still from my point of view some P9s for sure have a battery issue that Huawei should do something about and i would recommend all that have this kind of battery issues to contact Huawei and try to convince them to change the battery in their phone.
Hey guys, thank you so much for making me aware of this!
I sent in my phone for repair because it was losing 1% battery every 1 min (and that with a lot of battery saving tweaks already) on a day we had -5°C.
And it automatically shutdown in between, rebooting showed 1%, so I went to a repair shop by the provider and suddenly charging it turned on with 56% battery ... and then me and the repair inspector (they inspect the phone, if it is a very quick fix they do it, but otherwise they send it in) we saw mentioned 1% per 1 min together and so we sent it in.
I originally went into the store because suddenly the SD Card & Sim were failing. Guess what, charging the phone in the warm store/repair shop and it worked again FLAWLESSLY.
Any advice what I should write Huawei when I get back the phone and it still happens? I mean it has still warranty, so that must fall under it.
Mine does this as well, shuts down on heavy use on sub zero temperatures , but it's normal that after 2 years the battery would be on the end of it's life cycle ...
I kinda see improvements on battery with MR4 to be honest. Not while it's cold tho. We had some - 20oC here till last week so phone was shutting instantly when it was not in my pocket. Definitely I can tell you that battery lasts more but I use Facebook Lite, messenger Lite and everything else is deactivated from running in the background. I get like 35 hours standby otherwise with heavy usage 6-7 hours. If you wanna try Magisck rainbow 4 please do a clean install after at least c432b395 version
I have the same problem, so now I can tell the tech what the problem probably is. Thank you
-Fellow Scandinavian
Same problem here with my gf's P9. Just started to occur this January. Good to know it's somewhat acknowledged by Huawei. I just hope I can find the receipt (she got it as a gift from her parents...).