OK it all started when the temperature where i lived dropped below 10 degrees Celsius and my Huawei P9 could not hold a charge for more than 30 min. when being outdoor.
I contacted Huawei about this issue and was told that was normal and a safety feature in my phone and i should use it out doors and keep it in a case and in my pocket.
Well thinking ok then this kinda beats the point of having the phone if i cannot use it out doors for 6-7 months a year and also no rely on have a phone to use for calls say should my son or some one else get in an incident where you would need to call for help or you wanted to call a taxi or just take a picture ..... i heard that some phone can do this now adays
So finally i convinced Huawei that the phone should be looked at by a repair shop that they used and i send it in and got the reply nothing wrong with the phone ... but it would still just die after being in my pocket and taking a 30 min walk.
So back to the repair shop it went, this time it came back with a message saying that they changed the main board of the phone ... Nope did not work and still the phone would just die after approx 30 min while in my pocket after a walk out side.
3rd. time back to the repair shop and the reply was, Nope nothing wrong with the phone and you just have a phone that you cannot use out doors in temperature below 0 degrees celsius
Well this kinda blows... so i have had the phone for about a year and i cannot use it out door on most of the year and ... BEEP*** so i wrote Huawei again and again to get them to find a solution for my problem
either they got tiered of my complaints or something else but all out of the blue Huawei wrote to me on facebook saying that well they are now aware of a battery issue on the Huawei P9 phone ... i cannot get the official information from them confirming this but will share the message i got from them on facebook "image attached to this post."
Translated from Danish to English it says:
There just came some news about the issue you're experiencing.
It turns out that there is a problem on some of Huawei's P9 models, as you describe it.
As I said, I have received a mail tomorrow that the problem can be solved by changing the battery.
I'm sorry that it has taken a long time to find - but we actually note the issues people write about and we'll send it on.
Sometimes it takes a little longer for Huawei's developer and test department to find the error.
Everything indicates that your phone should work exactly as desired if it changes the battery.
I would recommend telling Telenor or Care1 that it is a message from Huawei's technical department.
So in general i am not done with this case .... but i felt like this was information that might help anyone else in here that have the same issue with their Huawei P9 phone and dont know what to do about it, and could use this information that i have from Huawei via their facebook support.
Again my little "adventure with a phone i cannot use out doors" and Huawei support.
Small update:
Huawei here in Denmark cannot say witch models of the P9 that have this issue but they confirmed to me over the phone, that within the last 24 hours they did receive information in their support department here that there is an issue with some of the Huawei P9 batteries and where this will result in that some phones will shutdown when getting cold and this is also when in temperatures above 0 degrees celsius after short time of use, no matter the level of charge there is on the battery beforehand
so now for the 4th. time, my P9 is in for repairs .. Hope they get it right this time.
Bummer, man, no doubt. Hope you get it sorted soon.
I, on the other hand have no such issues. Temperatures here have been oscillating around 0 Celsius for about 2 months. I spend lots of time outdoors and the battery drain is just the same as it is indoors.
I had a similar problem. I was outdoors taking pictures of the first snow and keeping the phone all time out or in the outer pocket . It was about -3 Celsius and after two hours phone shut down displaying that battery was empty. When I went back indors, to warm, I switched the phone and the battery was still 65% full.
Later, I spent a weekend skiing, but keeping the phone under the jacket (pulling it out when needed), and didn't have problems with battery.
Same here. Went skiing and P9 will shut down due too cold, especially when the battery was lower than 50-60%.
To be honest I thought it was normal as the iPhone of a friend of mine behaved the same: it turned itself off due to the temperature (-10°C).
I managed to continue keep it alive by putting it under the jacket and not keeping it out too much while taking pictures.
I would not complain for -10 C, I think no phone will work. But my experience was on -3 C, I was with my wife and her older phone (with older battery) Galaxy worked just fine, even less charged than mine P9, under the similar conditions (holding in hand, taking pictures)
Its really common, mostly in iPhones and LG, but every device can behave like that in -10C conditions. Especially phones with metal backs that are not protected by user from such harsh environment(because if you live in such cold place cheap rubber case is useless).
I would not call it a major problem, especially when manual it self clearly say that minimum temperature that you can use phone is 0*C
But dont look at number it self, thermometer can show 0, but because of humidity of air, any electronic even at 0*C can behave like it is less than that.
And because metal body and getting phone out from pocket to cold air few times its a matter of minutes when the moisture will gather inside and phone will shutdown preventing from damaging it permanently.
I know that there are other things that could be stated as "major problems"
But i will however still say its somewhat of a problem as a phone that is less that a year old cant hold a charge for approx 30min even when at 100% charge when going out the door and this is even when its in a cover and is either in ones hand or jacket pocket and this is even in temperature that is between 0 degrees celsius and +8 degrees celsius.
But still i have taken me around 2-3 months to get Huawei to finally say ok there is an issue with the batteries in some of the P9 models and if you have this issue with the phone shutting down you should get the battery changed
I have also several times requested Huawei to share the information they have on the batteries, but i guess you all knows who hard it is to get a manufacture to release that kind of information to the public, so no luck there.
First of all, many thanks to you -> freetechdk ...
But, what happens now?! Do you, or will you get a new battery, paid by Huawei?
We do have, sort of the same Problem... Unfortunately it is getting worse rapidly ...
My wife has is p9 and was happy so far... just about 2 or 3 months ago, the battery was getting worse. It hasnt shown the effects it does now, but was getting drained very fast (she had to charge nearly twice a day, which, i know, depends on your own usage, i know... but..., twice a day...) Then, just about a week ago, she dropped it that hard, the display was smashed... So we had to change display, what happened last tuesday. Since then however, the phone is reacting very strangely! We now have exactly the same effect as described by you! 70% full battery, went outside at about 3°C and the battery was at 1% and the phone shuts itself down... Somehow i am relieved that it seems to be the battery... why?! Because, very carelessly we handed out the screen-lock to the guy who changed the display... i really wasnt thinking, because my wife and baby have been waiting in the car, in the cold (because the littleone was sleeping). just when i came back to the car, i thought "what the *** have i done" :-O ... and praying, he would do nothing bad... then, when we got the phone back, it was reacting strangely so my first thougth was ?! Spyware ... We are not sure, maybe it is "poisoned", but the battery thing seems to be a legit reason for the phone racting this way... So, we might try to change the batt... (and are still praying, for no spyware ... by the way, does anybody know how we can check this?! I tried (from ggl play):
antispycell.free
arcane.incognito
cleanmaster.security.stubborntrjkiller
and have all been negative so far... also i have been looking through processes and, i dont think anything to be fishy there as well... Anyhow, any hints would be appreciated!
Sorry for off-topic question
Greets
So had a talk with the repair shop that Huawei said i had to use due to warranty and so on, also the place the phone is now and they will change the battery as a warranty case.
The other main issue in all of this is that this is the now the 4th time that the phone is in for repairs with this issue and the repair shop have also previously changed the main board of the phone, so by no i really have no faith in the phone even if huawei now claims that this will fix the issue.
So after pleading my case to the repair shop and had them contact huawei and convince them to call me so we can sort this out, they will not see if they can do something else for me than just trying to fix my phone for the 4th. time with in a year.
So nothing is set in stone right now but looks to that huawei is swapping out my phone to a new P9 or something newer.
But this was all just because my tele service provider that sold me the phone had failed several times when trying to get them to fix it and then have a ton of issues getting huawei to take my problem seriously over for the last 2-3 months.
But when i talked to the person from huawei he did tell me that the battery issue for the P9 is something that they only found out was an issue with in the last week of Jan. 2018.
so if you have a P9 that have issues with holding a charge in semi cold weather / environment i recommend you contact huawei about the issue and have them swap the battery, but this all depends on the warranty rules in your country, here in Denmark these rules / laws are really good and does provide a descent level of aid to customers that have a defective product.
I used the support chat they had on their facebook page, the support there is not great but you do in some way get semi direct contact to huawei.
Just yesterday i contacted Huawei. After asking for IMEI and Build-Nr they told me that more or less, this is a Battery issue due to high power consumption because of the temperatur and advice me to
only use the Phone in enough warm environment
Click to expand...
Click to collapse
Are you f***in kidding me :cyclops: ... what do i have a mobile-phone for, when i am not able to use it??!??!
Well my exact reaction when i first talked to Huawei about all this ... !! stupic to have a phone you only can use when your indoor or in a warm climate.
But Huawei here said that mine phone where one of those that needed a battery change... well they did this, but would guess that the repair shop did something wrong because when i got it back it did random reboots all the time..
4 times while trying to set it up again after the battery change.
Sooo a rep. from Huawei's service deparment called me last week and asked if i would send it back in and have it swapped out for a new Huawei P10, well OK with me, BUT IT BETTER NOT be the rose gold version they are gonna send back to me.
Hope you get through to huawei and get them to fix your phone!!
OK so the Huawei P9 battery issue came to a close for me.
Huawei gave me a new Huawei P10 as a replacement for the broken P9 i had
But still from my point of view some P9s for sure have a battery issue that Huawei should do something about and i would recommend all that have this kind of battery issues to contact Huawei and try to convince them to change the battery in their phone.
Hey guys, thank you so much for making me aware of this!
I sent in my phone for repair because it was losing 1% battery every 1 min (and that with a lot of battery saving tweaks already) on a day we had -5°C.
And it automatically shutdown in between, rebooting showed 1%, so I went to a repair shop by the provider and suddenly charging it turned on with 56% battery ... and then me and the repair inspector (they inspect the phone, if it is a very quick fix they do it, but otherwise they send it in) we saw mentioned 1% per 1 min together and so we sent it in.
I originally went into the store because suddenly the SD Card & Sim were failing. Guess what, charging the phone in the warm store/repair shop and it worked again FLAWLESSLY.
Any advice what I should write Huawei when I get back the phone and it still happens? I mean it has still warranty, so that must fall under it.
Mine does this as well, shuts down on heavy use on sub zero temperatures , but it's normal that after 2 years the battery would be on the end of it's life cycle ...
I kinda see improvements on battery with MR4 to be honest. Not while it's cold tho. We had some - 20oC here till last week so phone was shutting instantly when it was not in my pocket. Definitely I can tell you that battery lasts more but I use Facebook Lite, messenger Lite and everything else is deactivated from running in the background. I get like 35 hours standby otherwise with heavy usage 6-7 hours. If you wanna try Magisck rainbow 4 please do a clean install after at least c432b395 version
I have the same problem, so now I can tell the tech what the problem probably is. Thank you
-Fellow Scandinavian
Same problem here with my gf's P9. Just started to occur this January. Good to know it's somewhat acknowledged by Huawei. I just hope I can find the receipt (she got it as a gift from her parents...).
Related
[Grrr lost message because of board login timeout]
Hi all,
I wonder if anyone else has had similar problems with their Rafael or has any suggestions...
I first got my Rafael (a stock O2 (UK) XDA Serra) back in February. At that time the battery was lasting about a day and a half between charges which was comparable with my previous Artemis (XDA Orbit). This is with my normal use.
About 6 weeks later the phone was needing recharged after about 5 hours of my normal use. The location I was using the phone hadn't changed, so this can't be put down to signal strength meaning the phone is using more power to compensate. My usage hadn't changed either, and I had not instaled any software that ran up the GPS in the background or anything that woudl cause extra drain.
One thing I did notice before I sent the phone back to O2 for repair was that occasionally I would take the phone from my pocket and the screen would be on, an app would have launched (like SMS or email or something) and the text entry area would be full of a repeated character. So the phone had obviously woken up from standby in my pocket.
The phone (and bettery) went back for repair and came back with a note saying that the fault had been found and repaired - unfortunately it didn't say what the fault was that had been found.
For a few weeks the phone seemed a bit better, but now about 3 weeks later it's doing it again.
Yesterday the phone was left in standby and not used at all. From full charge and just taken off the charger, the battery was dead within about 5 hours!
The waking up issue is a bit more than just inadvertantly touching the power button. I now have the phone in the supplied case/cover the other way around which protects the power button more meaning that I can't switch it on by accident. But sometimes I take the phone out and its on as before.
Even more odd is that sometimes if I pick the phone up of my desk by the sides (ie fingers nowhere near the power button) it switches on. And if I have used the phone and switch it back to standby and go to put the phone down, sometimes it wakes up again before I have managed to put it down...
A soft reset seesm to cure the waking up problem for a while, but after a few hours it seems to come back.
Obviously the phone waking up will cause extra battery drain, and that would mean the two are related or even the same problem. But does anyone have any idea what it could be and why a soft reset seems to sort the problem? Has anyone else seen this problem?
Obvisouly a battery life of just a few hours means this is not such a mobile device anymore!
Cheers,
FM
Update:
I sent the phone back for repair (to O2 UK) and they apparently found and fixed the fault.
When the phone came back it still seemed to have the same problem, but I tried it for about 6 weeks until I was absolutely convinced - it did!
So, back to o2 again, this time it was returned 'No Fault Found' - having done nothing to the phone.
So once again it was sent back, this time I was demanding a replacement handset as they were obviously unable to fix the fault.
A replacement handset turned up a week later. Note that this was not a new handset, but a refurb from the repair centre and it already had about 9 hours of calls on it and a dirty screen!
After putting all my apps and things back on the phone one at a time just in case it was a particular app causing the power on problem and the battery drain, the phone seemed absolutely fine - no switching itself on and battery life of a few days (estimated over two days). This was without the SIM card in though.
After 4 days when all my apps and things were back on I finally inserted the SIM and made my first call on the new handset...
...arrrggghhh....
This handset had a faulty speaker (earpiece, not handsfree loudspeaker)... sounding like a badly tuned analogue radio. Calls to a few numbers confirmed the handset at fault (the cracking started as soon as the speaker activated before the ringing tone started).
So after another heated call with o2 I eventually learned that they are no longer supplying the Serra (Raphael) and that my only option is repair again.
Oh no. Not going to happen. At this point I am 4 or 5 months into a new contract for which I paid for an upgrade to the Serra and have not yet had a new working handset. So I demand a replacement.
As they are no longer supplying the Serra, I have had to make do with an SE Xperia X1 (HTC made anyway, and just rebadged by Sony Ericsson), but in my opinion an inferior phone despite the widescreen.
The X1 has no accelerometer, no TV out, won't run Ton Tom Navigator 5 (of which I have a legit paid for copy), has a few supplied apps missing compared with the Raphael (RSS Hub, WorldCard Mobile - although they are available elsewhere incl links from these forums), and inferior remote control on the headphones (though better headphones, it must be said), and only a 3 row keyboard.
The loss of TF3D is no problem as I never used it anyway - I don't use the X1's 'Panels' either.
The X1 does seems to 'stick' a bit more often than the Serra did as well, but I'm managing to live with it so far - especially as I now have a battery which isn;t dead by 2pm each day!
-FM
P.S. O2 UK customer services were apalling. It was only after 3 months of grief that one day I eventually got to speak to decent people who genuinly seemed to want to help. One bloke (a supervisor!) I spoke to (called Nathan) was the most utterly rude and unhelpful tosspot I've had to deal with in a long time. Not only was he accusing me of 'trying it on' but he refused to even entertain the thought that I had received less than satisfactory service from O2. His superiors wil be receiving a letter very soon, when I eventually get this completely sorted - which it isn't quite yet.
Radio = 1.14.25.05
ROM = Energy 2 (NRG fantastic creation)
In the past 2 weeks my phone has been getting extremely hot around the ear piece and the top rear. I measured it's temperature to be 115 F after a 20 minute hpone call.
Has anyone else experienced this? Is this normal?
Thanks,
Molal
Fuze [email protected] been known for it's [email protected] issues but for @ [email protected] phone [email protected] then there's something wrong with your phone
Thank you.
I will contact ATT customer service. Shame, I just put a skin on the phone....
Tim
is your phone plugged in when this is happening? my phone also does the same thing but only when it's charging and talking at the same time..... i'm running the .19 radio and nrg 2 as well and thought it was the radio at first but after some reading and posting, realized it was the charging/talking combo...
let us know if ATT has anything to say (which they never do) !
Thanks rvt,
My phone is getting hot without having it plugged in........pretty strange.
I just got off the phone with ATT, they advised that I shouls not use the phone because of the potential heat issues and the proximity of the heat to the battery. They are shipping me a new (read reconditioned) phone this week. I paid 12 dollars extra for priority ship since I am traveling on business next week.
I asked whether they had many calls about this issue, the customer service rep did mentioned that they receive, on average, one call per day about heat issues with the fuze - with heat eminating from the top, rear of the phone just above the camera lens (same polace as my heat issue).
Hope this helps someone.
Thanks for all of your advice.
Molal said:
Thanks rvt,
My phone is getting hot without having it plugged in........pretty strange.
I just got off the phone with ATT, they advised that I shouls not use the phone because of the potential heat issues and the proximity of the heat to the battery. They are shipping me a new (read reconditioned) phone this week. I paid 12 dollars extra for priority ship since I am traveling on business next week.
I asked whether they had many calls about this issue, the customer service rep did mentioned that they receive, on average, one call per day about heat issues with the fuze - with heat eminating from the top, rear of the phone just above the camera lens (same polace as my heat issue).
Hope this helps someone.
Thanks for all of your advice.
Click to expand...
Click to collapse
awww....hopefully your refurb is without issues....good luck to ya...
Knowing my luck, the refurb phone will explode in my trousers, blowing my nuts off
Molal said:
Knowing my luck, the refurb phone will explode in my trousers, blowing my nuts off
Click to expand...
Click to collapse
ha ha.... you don't need them anyways, there are enough children in this world!
Mine is heating up too when I connect it to the computer or charge it and use it at the same time, but it's weird that the upper part of the phone is hot and not the battery...
Hi bedobela,
It would appear that the area heating up is the location of the radio. As you can see from my first post, I measured the temperature (at work) to be 115 F - which is very hot. I did use a calibrated infra red thermometer
I will be getting a refurb from ATT soon. I will report back to any heating issues.
Hot phone...
Wow, my phone is doing the same thing when not plugged in...and I have only had it for less than two months. I guess i need to call AT&T.
bedobela said:
Mine is heating up too when I connect it to the computer or charge it and use it at the same time, but it's weird that the upper part of the phone is hot and not the battery...
Click to expand...
Click to collapse
this seems to be a common issue with the fuze when plugged in.... the OP's issues was happening when NOT plugged in...that seems to be the major difference...
when plugged in, the upper portion of the battery gets warm and the radio as well so it feels like a double hit...i think that's the issue...
NOT plugged in
Agreed, my phone was 115 F after 10 minutes of use on a phone call. My phone was not plugged in - it had approximately 82 percent charge left.
The top portion of my phone gets to 89 F when browsing the net for 6 minutes.
Molal said:
Agreed, my phone was 115 F after 10 minutes of use on a phone call. My phone was not plugged in - it had approximately 82 percent charge left.
The top portion of my phone gets to 89 F when browsing the net for 6 minutes.
Click to expand...
Click to collapse
Did AT&T replace your phone?
I have had bad experiences with refurb FUZEs. The first I got was unusable (center button wouldn't click) and the second way bareable but noticeably lower quality than my original new (at the time) FUZE. My original's DPAD just stopped working (it would press the wrong thing even if my finger is way off from it, for example back could be end call) so I had to get it replaced.
Disappointment
Received the refurb today - it has more scratches than a lottery scratch card. Very disappointed - I am on the phone with ATT.
When they said like new I expected like new.....my phone is literally like new. Wipe the fingerprints off it and you won't find a scratch.
I'll let you guys know what happens. I even paid for priority shipping
UPDATE
I must have the worst luck ever. Was on the phone for almost 15 minutes because there is an "undefined" problem with my account. This problem requires more research and they will call me back.
I use my Fuze to [email protected] online on my ps3 it doesnt [email protected] @t @ll for like 3 hours then it stops [email protected] due to [email protected] issues. But [email protected] [email protected] be resolved by putting in on @ ice [email protected] hehe. (yeh my @ key is broken lol.)
I had the same problem with the unit not charging it got very hot then used the battery up with in 30 min not using the unit, att replaced it the replacement phone gets warm also especially when talking and charging, but dosent seem to be too bad it also gets warm when chargng and using the GPS.
Molal said:
.....UPDATE
I must have the worst luck ever. Was on the phone for almost 15 minutes because there is an "undefined" problem with my account. This problem requires more research and they will call me back.
Click to expand...
Click to collapse
Undefine problem my @$$. that's them taking time to hope you blow over and don't care.... mark my words, THEY WON"T CALL YOU BACK so you should just call back yourself.
Molal said:
UPDATE
I must have the worst luck ever. Was on the phone for almost 15 minutes because there is an "undefined" problem with my account. This problem requires more research and they will call me back.
Click to expand...
Click to collapse
So, have you heard from them yet?
Hi All,
I've been having a number of problems over the past few weeks with my OnePlus One, not quite sure what to do so I thought I would ask here for any advice.
Overall my major problems:
High CPU usage (and therefore high phone/CPU temp to the point of needing to turn off because of overheating)
High battery drain (and the battery will not last 5 hours even on sleep)
messages take between 1 ~2 minutes of hanging to send.
Phone randomly waking in sleep (contributing to the battery problem?)
I've looked into it a bit, I've disabled the Google Play Services from waking in sleep, cut down and uninstalled most apps. I've let it drain completely and left it off for 1 hour before charging to full and turning it on. I've tried to do everything people have suggested and nothing so far has worked.
My Phone Build:
Completely Stock CM12.1-YOG4PAS1N0 [Installed through OTA]
Kernel version 3.4.67 - untouched
Never rooted (I've been lazy), no custom rom, nothing touched in bootloader
Always kept safe, no damage, no water damage
I am thinking of doing a factory reset to see if that solves the issue, right now just looking on a way to backup all of my sms/app data (since I can't even titanium because it's not rooted) [All suggestions welcome if you have any good backup software/app that I can use on unrooted phone]. I do suspect a possible virus, hence the want to factory reset, especially about the messages taking so long.
Any help is appreciated, thank you in advance.
Happy to provide battery log or anything if necessary.
Thanks!
Hey there,
I'm so tired of talking about this topic that I can barely work up the determination to write this response. I'll give it a go though and I'll try to keep it short, simple and leave as much emotion of as possible.
So I've had my phone 10 months now. It seemed great at first but it wasn't long before I started seeing cracks (not literally). It began with the battery, or lack thereof. These days it's much worse but even back then it was noticeable worse than any other phone I had owned in the past. I first reported this issue... 6 months ago.
I'll leave that to sink in a little, before telling you that even now my issues are still not solved and I am having to take OnePlus to Trading Standards and receive third party consultation and legal advice.
So six months I have complained and begged them to solve my problem. And in that time my phone has gotten significantly worse.
It exhibits the EXACT same problems as yours. Down to the last note.
The battery... *sigh* Oh the battery. It now lasts around 1 hour of heavy use, 2-3 of moderate use and a bit more otherwise. Even if I leave it completely alone I have to charge two to three times in a 24 hour period.
The CPU seems to be randomly throttling. Performance from app to app will be vastly different.
The heat that comes off this thing is obscene. At times I literally cannot touch the face of the phone or the camera lens they are so hot. (I remember recording some temps once at 47 degrees centigrade).
My messages generally either send or don't. Or maybe I don't wait long enough. I just usually copy the text and resend anyway.
I have issues with my touch screen responding. Funny I never had these or never noticed them when everyone was shouting about it. Now they've released a fix I have them.
Some Wifi networks do not work, they get stuck forever "Connecting".
The phone no longer rings, vibrates or gives any indication of incoming calls. Sometimes it'll pop-up on screen, sometimes there will be literally no indication even on screen except that my phone wakes itself up to the homescreen and then minutes later tells me I have a voicemail (which also has no notification sound/vibration)
As it is I have finally, just this last month been offered an RMA... YES that's right, it's taken them six months to own up to an issue and offer me that which is stated in my warranty and within my rights.
Unfortunately, for them, it is no longer good enough. I have applied to my bank to forcefully remove the money from them and return it to me. That is being decided with the evidence I have, by my bank at the moment.
After that, the ball is in their court and I am free of them as far as I am concerned.
I wasted so much time and breath on emailing and tweeting them and getting no responses, stock responses, blanket responses, repeated verification processes, remote flashing of Oxygen OS to my phone by an engineer (which has brought up more problems, mainly being that Lollipop and Oxygen OS especially are godawful) and general deflection and delay tactics.
They are one the most disgusting companies I have ever had the displeasure of trusting, purchasing from and dealing with.
I hope one day, they go bust and I never have to hear of them again.
Sincere apologies for my vitriol but it is not unwarranted or untrue and I cannot abide. I am extremely sorry you are dealing with the same issues, you are the first I have heard to have the exact same concoction as me. I'm afraid we may have defective (and dangerously so maybe) devices from the factory line, but no one will own up to it.
As We Knw ... The LG V10 might have the same bootloop problem as the G4
However now we are hearing that Alot of the LG V10 users are suffering from the same issues with the bootloop as owners of the LG G4 suffered. Many owners of the handset went onto Twitter and Facebook to vent their frustration.
It is said that the only fix that has been effective to date is to put the handset into the freezer or put it in an oven with the oven on minimal heat. It seems that pulling the battery or doing a factory reset doesn’t help.
Unlike the LG G5 where owners only suffered from boot loops in the earlier batches, this time around it has been said that the problems with the V10 arrived ten months after the release of the device. The only good news is that the handsets are under warranty.
"Lately, many of us experienced bootlooping devices. LG had a similar problem with the G4 and it took months until the acknowledged the problem officially and offered uncomplicated repairs. Talking to LG they said it was not yet publicly released that there was a problem with the V10 too "
see on Reddit : https://www.reddit.com/r/lgv10/comments/4yao1s/v10_bootloop_please_report_in_this_sticky_thread/
so if u want sign this Petition : https://www.change.org/p/lg-electro...=des-lg-petitions_share-no_msg&fb_ref=Default
With all the reports of bootloop, it sure seems like more than 5 people would've signed the petition by now!
Sent from my LG-H901 using XDA Free mobile app
mine too . hardware failure. sudden death. i tired putting it in the freezer for 24 hours like i read on one thread and it worked. but after few hours went back to its final death ;(
I'm curious If motherboard was exchanged after Boot Loop is the problem solved or should I be aware of repeating the problem in the near future
Mine just died too after a year. Stuck on LG logo and won't boot.
H960AY model, MB replaced under warranty
Mine just died yesterday, two months out of warranty. I was a moderate (about twice a month) user of battery waster too (which will get a phone hot).
It happened seemingly out of nowhere too. I had it charging for about an hour unplugged it and launched Monster Legends and the screen went black. I had to unplug the battery to get it turned on and then it started looping. It wasn't even hot, it was warm but no where near what it has been in the past.
I put it in the freezer for 5 minutes and it worked briefly after so I figured it was the dreaded boot loop.
I went to tmobile and they gave me 200 credit (they were aware the phone was broke) and I was able to jump to the v20 for 100.
Seeing as the specs are nearly identical it wouldn't be too far out to say that this phone has enough similarities that the G4 problem jumped to the v10.
My manufacturer date was Nov 2015, LG didn't officially acknowledge the soldering issue of the G4 until Jan 2016 so hopefully those of you with a manufacturer date past Jan 2016 will be safe.
Only reason i picked the v20 is because of the capacity, low amount of junkware and removable battery. If it wasnt for that i would have gone back to Samsung, I might still do that when the note 8 comes out.
What really urks me is that the problem came out of left field without any warning so I wasn't able to backup if I needed to. Fortunately google backs up my media automatically so it wasnt a huge loss for me.
Sent from my LG-H918 using XDA-Developers Legacy app
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
Dakotahorse said:
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
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Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
Lazarus65 said:
Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
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I got it back in less than a week, they had it repaired and shipped back out teh same day it arrived lol
Sent from my SAMSUNG-SM-G891A using Tapatalk
Interesting I've heard horror stories about people turning their phones in and then having problems getting status updates or having to wait a month (or longer) to get the phone back.
Of course at the same time people are more likely to complain about it than to compliment.
I was going to send my v10 in but I decided to turn it in to mobile broken and get 200 credit so it ended up costing 104 to update to the v20. I just couldn't afford to go without a phone for a week let alone a month.
Sent from my LG-H918 using XDA-Developers Legacy app
To freeze or bake to revive from bootloop?
Hello everyone, i just received the bootloop of death on my v10 3 days ago & i am seeing where the home remedies worked for many people. I am going to stick a new, fully charged battery in my phone & then try one of these remedies. I need it to stay on long enough to back up my 2,500 photos... does anyone know if putting it in the freezer or oven makes it stay on longer than the other? & also how long did you freeze/bake your phones?
Any advise would be greatly appreciated!!!
If the faulty solder connection is really the reason why this happens I would imagine baking it could potentially actually fix the problem by melting the solder to make a solid connection.
A buddy at work fixed his playstation by setting a blow dryer to hot and putting it on the solder I am not sure where the loose connection is so I wouldn't know if this method would work without knowing where to aim it.
The freeze method works but it worked for about 5 minutes for me but I only put it in for 10 minutes so it might work longer if you put it in longer.
I would just be careful with the bake method and make sure you take out the battery! Also wouldn't put it up too high.
Sent from my LG-H918 using XDA-Developers Legacy app
Thank you i am going to try putting my phone in a ziplock bag & placing it in the freezer. After 15minutes i will insert the battery & try to turn it on while it's plugged into my computer & if it works i'll leave it plugged in while in the freezer to do a backup. If not i plan on putting the motherboard pannel in the oven...
Will be my last LG
I got the bootloop of death late last month. After reading about baking and freezing stories, decided to no bother, stored most things on the SD card anyway. Changed all of my account passwords to be safe. Got it in November of 2015. Verizon was no help. Called LG, said they had extended the V10 warranty by three months from the build date, which means that I missed the cut off by three weeks. Fortunately I have a SquareTrade warranty, got it fixed in less than a week. Also had them replace the screen because of the screen burn/retention issue. Probably my last LG, there's no excuse.
I've just got mine back. after the warranty the phone just froze and and restarted and then it doesn't go anywhere after boot screen. I've sent it to the service center and it is out of warranty and they said it was the MainBoard that need to be changed and that thing cost a lot, luckily, there's this super cool lady from the Philippines and from that invoice after receiving the faulty device she' said that for you to save i will mention here it is still under warranty and "wallah" got the phone back mainboard replaced and paid nothing.
Since it seems to be heat related I wonder if qc2 is a contributing factor since qc2 cannot adjust power output instead the extra juice is dissipated as heat.
Both g4 and v10 have quick charge it's interesting these are the two phones affected by the issue the most.
Sent from my LG-H918 using XDA-Developers Legacy app
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
Does anybody suffer bootloop after he/she changed motherboard ?
neptun2 said:
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
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Yesterday I came across two LG V10s that had bootlooped. Both were H961N models and doing a quick check by using its IMEI, I found the manufacturing dates of both the phones being October and November of 2015 respectively.
Mine is also the H961N but produced in January of 2016. Fingers crossed.
I just got mine back today. Looking at the email they sent me about the phone it was a capacitor that failed. Before sending it in I put the phone near a fan with the back cover and battery removed and it booted up for a second before dying. I am also out of warranty by a year and they still took it in for free. Just leave the date blank. So the freezer method does work, but it has to be kept cool or it will shut off again.
All right. Let me start by saying I've had this phone since it first came out and until very recently it's been a great device for me. Yes I have the T-Mobile US version with a locked bootloader, which sucks as far as ROMS etc. go. Yes its GPS can be less than reliable occasionally thanks to issues with Lollipop, which we're stuck with. But everything else it did just great. The battery life was one of my favorite things about it- if I started a day with 60% it would be just fine.
Until about a month ago. About a month ago, the phone developed this <sarcasm>neat trick</sarcasm> where it would get really hot and burn through about ten percent of its battery or more in ten minutes or less.
My initial thought is that I'd have to wipe the phone and start from scratch (followed closely by rooting and loading up an Android Nougat ROM, but we all know how that's worked out for the D6616 ). But I'd really like to avoid wiping if at all possible.
Here are my working theories, let me know what you think I should do to further diagnose:
Some New App is Responsible- The obvious candidate. I installed GSam Battery Monitor to look into this, hoping to find an obvious culprit to delete. Sadly the only apps using more than 2% are whatever app I've been actively using with the screen on, Android System, Kernel (Android OS), and Google Services. I uninstalled a bunch of unneccesary apps anyway, but it didn't improve things very much.
The New York Subway System - Stay with me here, it's not entirely a joke. I live in New York City and recently all of the stations had cell service and wifi activated on underground platforms, but not between stations. So when I ride the train (a significant chunk of my day as I freelance work in clients' homes) I'm going in and out of service constantly. And things do tend to improve when I turn on airplane mode when I get on a train. But not a lot. And the overheating and battery sucking behavior does happen sometimes when I'm aboveground.
The Battery Itself- This is the one I'm most worried about because the fix just sucks. The phone is now over three years old, and I do use it pretty much every day, only turning it off at night or when I'm traveling abroad. That's a long time for a lithium battery. My understanding is that near the end of their lives, they do overheat and lose charge quickly after a while. Since this is a waterproof phone and I'm in the US, I'd have to ship it to Sony for 2-3 weeks a repair if I want to keep it's waterproofing abilites (I do). I'm betting that's not cheap. My real hesistation with this one though, is that my phone is about as old as most other people's on here, so if this were the case, I'd expect a ton of users here or on T-Mobile's forum to be complaining about the same problems. I haven't looked closely but I haven't seen many people with this problem.
So that's where I am. Any ideas? Things I should try out to get more info? I'd really like to solve this, and I'd bet figuring out on here would help others in a similar position. Thanks!
Managed to get some relief by wiping the phone. Didn't restore it to the good old days of 60%-in-the-morning-no-problem-all-day, but was decent. But now it's come up again. I can and will wipe the phone again if I have to but if there's a more elegant solution someone has found over the past 10 months or so, I'd love to hear about it.
Thought I'd solved it when the sd card died and I wiped/replaced that. But then it started having the same problems a few weeks later on a new card. I wiped the phone and the SD next and I'm still having issues. Heck, I've even had it heat up while in TWRP recovery mode, so I'm pretty sure we're looking at a hardware issue.
My first instinct would be the battery but according to the internal temp sensors, the battery isn't that hot (39 or so C). The CPU on the other hand is getting very, very hot (spikes to 72 degrees C). This tallies with what I feel on the phone looking at diagrams of the innards: the hot part is about a third of the way down from the top of the phone, where the CPU is.
Any idea what bit would have to be replaced to fix this?