Database Info

Weird (Repeating) Hardware Problem

I am having a very weird, and oddly repeating hardware problem with my HTC TP.
My original one started having this problem about 3 months after I bought it. The problem had two aspects - the screen appears as if the LCD material in it has moved or changed format (see image below) - and the touch function of it became problematic, often identifying the press in the wrong location.
I gave it to the vendor during warranty, and after some issues with the lab was offered a new device (it was indeed brand new, battery date indicated that). The new device - after less than a month - started having the exact same problem! (I'm giving it for repair tomorrow)
Is anyone familiar with this problem? Is this just a streak of bad luck? or am I doing anything bad to my devices? As far as I know - I'm not doing anything bad to them - the 2nd one was so short with me it haven't even dropped once. And before that I had a imate KJAM for 2.5 years without such problems.
Ideas?

It looks like too much pressure was applied to the LCD screen.

it is odd though - especially as it occured in such a short time on my new device, and I have not done anything especially bad to it
it definitely has the "feel" of a pressed LCD, but this is during rest. btw - in both times it was just the center area, and both cases a very similar size problem.
the only type of pressure I can think of is when it is in my pocket, but comeon, I am quite positive HTC did not design a device that can not withstand being in a pocket.....

it's a random defect that some screens get
and also a sign of worse things to come I believe
had a friend who bought a new one and it already had
it when it got it he of cause sendt it back

so I just coincidently got two of them ?!
That's quite jinxy
anyway - got today back my first phone, repaired (screen replaced).
Let's hope this doesn't re-appear.
Ofer.

sorry a little off the mark
e
i dont know if anybody has had this or a similar problem but i finally got my phone where i want it. i am running 6.5 on my fuze the only issue i am having is the phone dosent give me any vocal notification when someone is calling me while i am on the phone. i have already made sure that call waiting is set to notify me in the phone services but still dosent beep. if someone calls me it does come through cause if i am looking i can see it just dont hear it. it even alerts me after the fact telling me i have a missed call. just not during

HTC build quality issues - am I alone?

Hey guys,
I've just receieved my third HTC handset with what I'd consider to be a major issue.
HTC Touch2 in 2009 - would often power off during calls (probably due to WinMo). Hardware buttons quickly became loose after about a month of use, and the backlighting stopped working.
HTC Legend in 2010 - this phone is two months old and the top speaker is so broken I can barely hear somebody on a call. Everything crackles and pops and, according to people on the other end, they can barely hear me either. It's annoying as when I bought it the call quality was great but gradually the speaker got buzzier and buzzier.
HTC 7 Trophy - the most serious of the bunch. Yesterday, whilst web browsing, the phone displayed a still multicoloured screen of static. None of the buttons would work. After taking the battery out and restarting, the static re-appeared. I've managed to power on the phone since - you have to wait an hour with the battery out - but you get the same static lock ups when web browsing or using search after about five minutes. Having had a similar experience on my laptop, it looks to me like a GPU failure.
Am I the only one who has experienced incredibly shoddy hardware quality control from HTC? I'm going to have to replace the HTC Trophy and, at the moment, I'm starting to seriously question going with an HTC. The touch2's button issues were forgiveable because that was relatively cheap, the Legend's speaker was incredibly annoying but the Trophy's GPU failures are completely unforgiveable IMO. They render the phone completely useless.
Am I just unlucky or have others experienced similar concerns?
Cheers

My Hero has been fine, along with my touch... Although that met a washing machine in the end

Finally ~ Someone With A Similar Issue
Finally, someone that doesn't purely worship HTC... Although I haven't experienced issues to the magnitude of your's, I haven't been 100% happy with my phone since the day I bought it. I have a HTC Desire, and I got this phone in confidence after reading many reviews about how good the phone was, these reviews were clearly written from people with 0% experience with the phone.
I will number the issues I have had with the build quality of this phone...
1) The case on the back of the phone, has only ever been took off about 4 times, I have never dropped my phone or anything, however it starting to come off, yes, I can take the back of my phone off, without using the finger slot.
2) The screen is so easy to scratch? It was in a pocket with an Asthma spray, and there was no vigorous shaking of my pocket, yet somehow the screen just completely f****d up man... wow.
3) This is probably the worst issue I have. Every time HTC releases an update for my phone, I run into some sort of issue. I got my phone in May/April 2010 (it's on Orange UK however de-branded and now due to update issues, running a custom ROM) and immidiatley I found that an update had been released. After downloading the update the phone started to install the update, however it restarted and nothing happened. Left it for about an hour, nothing... So yes, I did the worst, took the battery out and messed it up completely. The shop I got it from forced me to send it to HTC, it took them 5 weeks (VERY poor customer service) and when I got it back they had barely fixed it, as when I turned it on, it finished installing the update?
4) I have had some other software issues, such as the system occasionally locking up and having to remove the battery to get anything to work. Occasionally the screen will lock up, like I won't be able to click any icons, however I'll be able to swipe from screen to screen, and it really can be quite annoying. As far as battery goes, it will last me an entire day, but will require a charge at the end of the day.
However, I think me and you are in a minority. I'm 14 years old, and I talked my Dad into buying a HTC Desire HD. He hasn't had a single problem with his, it installs updates perfectly without and issue, and the software performs seaming-less (except for a problem with a process that took up 80.9% of the RAM, fixed by turning the USB Debugging on?) So I believe HTC are good, theres just a few really, really bad apples in there, and unfortunately HTC won't admit this, and don't want to do anything about it... I hope I helped, I'm fairly new on here...
Cheers, Michael.

Well guys,you are a minority indeed.This Tuesday I received my Desire HD,which is my fourth handset from HTC.I have had a Diamond,a Hero,a Desire and now the Desire HD.The only problem I ever had was with my Diamond which,after one year and a half took some water in it without getting exposed to any water,but it was because the climate here is very humid.Other than that I have never had an issue.And I am no fanboy,if I had problems I would change without second thought.
I'll just tell you that a friend of mine punched my Desire HD with his full strength(don't ask why) while it was in my pocket.I thought the phone was done for,scrap,but the phone is like nothing happened.My friend's hand wasn't so lucky however,it still needs ice!

[Q] Reboot Bug - Is it really so prominent?

I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.

It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.

The issue is real and Google have confirmed it. They've been working on a fix and the official word was an OTA update was going to be released this week:
Just a heads up that our initial tests look good and that we are expecting to send out an OTA within one to two weeks that will resolve the issue. Thanks for your continued patience!
Click to expand...
Click to collapse
code.google.com/p/android/issues/detail?id=13674

silfer said:
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
Click to expand...
Click to collapse
Argh. I did not have this problem until yesterday (had the phone since January). Now my phone will reboot right after a call.

apreichner said:
I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
Click to expand...
Click to collapse
I've had three Nexus S so far. The first one I picked up on dec 16th and didn't get a single reboot on - but the oleophobic coating on the screen was coming off in spots so I swapped it for another unit.
The second unit had issues rebooting. I saw it immediately - it rebooted while sitting on my desk. I could constantly recreate this by streaming audio over BT in my car - every 10-15 minutes it would reboot.
I picked up a mt4g for a few weeks to see if they could sort whether this was a hardware of sw issue (that thing is a brick to hold) and eventually picked up a third Nexus S once they identified it as a SW issue. This device has not rebooted a single time in the 27 days I've had it. I can stream audio and make long calls without an issue.
All three devices have operated with identical configurations. Based on this I'd say that some units are worse than others.
Maybe it's issue with the hardware tolerances and some hardware that falls within the accepted tolerance is not operating as expected and causing kernel panics as a result. This would explain why some have this issue constantly and others rarely or never see it. Perhaps it's something seemingly unrelated that everyone experiencing the reboots has in common. It would be nice if Google weren't so tight lipped about this. Supposedly the OTA will address these issues and moving forward it should be irrelevant.

I get this issue at least 60% of my calls (not that i call much). i have made 4 calls today, and 3 of them my phone rebooted during the proccess.
I am returning this to CW tommorrow for a replacment unit, i love the phone dearly but do not want to be robbed for £429 but not being able to take it back if they do not resolve.
It could be a batch issue, or something i guess, but that's not my job to find that out, that's for the people i paid for the hardware/software
I hope i get another unit, and if not problem free at least i can rely on a warranty, hopefully making sure if google slack on fixing this i can get my money back.
If it fixes soon or the new handsets ok, i can keep this lil beauty of a phone

I've had my SNS since launch. My phones has rebooted on me twice. It was right after playing a 3D game. Right after i exited the game the phone rebooted. Funny though, it hasn't happened again.

I've gone back to using my Desire until Google sort this out. For me, any call above 5 minutes has a 50% chance of rebooting the handset.
The handset (running stock 2.3.2 and un-rooted) will on occasion spontaneously reboot as well. Not good.

It is a bug that seems to be very limited in scope but is very serious for those affected. Personally, I've never had it happen to me or my wife.

Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.

apreichner said:
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
Click to expand...
Click to collapse
Getting the insurance is definitely the right choice. I hope you enjoy your phone and your stay here!

I get periodic reboots on both my phones.
It is not that noticeable, since it often happens when I am not using the phone and unless I glance at it and see the start animation, I may be unaware of it.
But it has happened during a call as well (couple of times on each phone) and then it is definitely noticeable.

I have this bug... not during phone calls but random reboots. 2-3 a day. I hate it but its tolerable.

Weird, I don't have this bug

If flashing a custom rom, the problem will be solved? Since i am considering if i should get Nexus s later on.
Thanks

Issue list after about one year of use !

Well, I've been using my Oneplus since a pretty long time, and I decided to list all the issues I have since I got it. It's pretty long so stay sitted.
- Ghost touches on touchscreen.
- Touch screen becoming suddently unresponsive.
- Never could manually select my carrier.
- Never could connect to carrier network.
- Never could download MMS.
- Never could connect to LTE/4G, even though the APN was correctly set up.
- Camera freezes randomly.
- Phone keeps waking up for no reason (the touch to wake keeps getting triggered, certainly a ghost touch issue).
- Photos are pretty bad, stabilisation sucks.
- Call app keeps randomly crashing, only solution to use it again is to reboot the phone.
- Messages app keeps randomly crashing, only solution to use it again is to reboot the phone.
- Random system crashes (something similar to a segfault somewhere in the UI management code).
- High battery drain (I mean, REALLY high, like, "a full battery in half a day" high !).
- SMS sending/receiving fails very often.
- GPS fixe is unreliable, it keeps draging my position over the whole town and never settles.
- Compass is unreliable, according to it, I keep spinning around, even after a recalibration.
I guess that's about it, I am missing some, but that's already pretty long.
I tried everything and made a clean install after each update to be sure, and the problems kept on adding onto each others.
The only thing that could explain that could be very poor build quality and Cyanogen mod's team incompetence (yeah, these guys really can't code properly, putting their ROM on the phone was a big mistake from OnePlus).
I would like to precise that I treated the phone very well, it never fell down, it doesn't even have a little scratch. It really feels like using one of those counterfeit phones, even though I got it from the official online store.
How many of these issues did you have ? And if you did, how did you fixe it (if you could ever fixe them) ?

There's something pretty wrong with your phone, it shouldn't act like that. You need to provide some more information.
What build are you on?
Is your bootloader unlocked?
Do you have a custom recovery?
Have you modified it in any way?
What was the last update you took and how did you apply it?

I have similar things happening to mine.
I've treated it well with no major damage to the phone.
After having it from a year and a month I've noticed that it's started. I've updated normally through OTA to CM12.1-YOG4PAS1N0.
Never rooted ( really considering it now, was very lazy haha ), never customised just kept all stock.
The problems I am having that really are concerning me :
- Very high battery drain (doesn't last 4-5 hours at most).
- Very high CPU usage (and hence the phone getting quite hot) thought it was the google play services bug, didn't change when I applied the changes.
- SMS taking a while to send (between 1.5~2 minutes for a message to send).
I'm thinking of factory restoring my phone, just want to find something decent to back my important data up (e.g. sms, some app data) [anyone welcome to suggest anything, I'm still looking].
If I factory reset I will post any results of what happens.

As I've stated in another forum thread started by the above user, I have had a lot of the aformentioned problems and worse.
We've both described our issues in that thread and as I've stated I'm growing so weary. I had my PC fail on me last year and spent all year chasing warranties and RMA's and having to coax companies, who are legally bound to do what I am having to beg and threaten before they do it. Then this year I get a defective OnePlus One and One Plus themselves ignore, deflect, delay and misdirect me. I've had the phone 10 months now and I've been complaining and fighting for 6 months with the above problems and I was only just offered an RMA (or RRR as they call it) this month. That's 6 months of begging, pleading and then demanding. Safe to say I have sought third party legal advice and will be taking this as far as it can go.
I would make contact with them as soon as you can regarding these issues or they will only use that against you.

Keyboard issue on brand new and warranty replacement - long time returning user

Hi. I'm not your typical noob person, I simply haven't had an issue I couldn't find a solution for that required me to come to XDA in a very very long time.
Long story short, I got the Galaxy S8+ 5G tablet brand new from T-Mobile in less than a week.. immediately noticed issues with swiping/glide on both Samsung and Gboard keyboards(Gboard is my STRONG preference for a long time now)
This is brand new out of the box, before a screen protector was added or any apps installed. Still did all the standard trouble shooting - installed update, no dice. Force closed each keyboard, wiped cache and data on each keyboard, tried turning sensitivity off and on and.. no dice. Restarted into boot mode and wiped cache.. most of these things not really something that should apply to a brand new out of the box tablet except update and factory reset - both of which I did, neither of which, nor anything else has helped.
I even added a tempered glass screen protector thinking it's TOO sensitive, and even after that, and again trying to toggle sensitivity setting in the settings.. still just will not swipe.
I type this currently on my Samsung Galaxy S20 FE5G absolutely flawlessly. I can type without looking at the phone at all and type near perfect accuracy with just the occasional need to choose a different word in the suggestion bar.. that is using Gboard "glide". The tablet using Gboard bloating mode is almost an identical match to the size of this keyboard and would make it a nearly *perfect* way of typing just as quickly and accurately on the new tablet.. I understand that some of the accuracy comes from use of the keyboard and locally stored into but.. the tablet types gibberish half the time. If I push FAR harder than I should have to while gliding, a few words may work.
Called T-Mobile Saturday, had a warranty replacement sent(God I didn't want a refurbished device) because the only natural conclusion I could come up with is the digitizer has an issue, maybe during shipping.. etc. I don't know..
Got it last night, booted it up, this time I made them include a "invisible shield glass fusion+" screen protector which went on flawlessly and should have no effect on typing at all.. and it's got the same EXACT issue. Maybe a HAIR better, but still completely unusable in my opinion.
I want this for work, the tablet and this phone and a 4k Chromecast, with features like dex, second screen, etc.. there's just about no scenario I can think of where this WON'T be beneficial in any support scenario..
T-Mobile already wants to give me the tablet for free, I've had so many issues with them for so long they switched me to a "business select" package only certain managers can apply, and I get unlimited everything for each device at $25 per device.. forever. No matter how many.
No discounts for auto pay or mass numbers or.. just a flat number that beats the company I was going to switch to when I unlocked my phone 12 days ago.
But I've been a customer customer for 8 years and a T-MOBILE customer since before the first iPhone smartphone was released.. even a few years before that when the best phone you could get had a slide out keyboard and basic touch functions..
So they are supposed to be calling me within the hour, I expected to see numerous threads or posts about this issue, because clearly it isn't ME..
I find some other links I've tried fixes from like:
Strange Gboard bug temporarily breaks glide typing, here's how to fix it [Update]
Over the past 24 hours or so, users have started noting a strange issue with Google’s Gboard keyboard on Android,...
9to5google.com
And see this post of Galaxy phones describing exactly the same issue
https://www.reddit.com/r/GalaxyS22/comments/u8y4cz
and describing it happening with a specific update..
I've got 2 devices, the first is brand new and factory reset as of last night, has a glass screen protector, and the refurbished one in front of me with the same issue.. I've restored data so I can continue using it, but tried all the SAME fixes and nothing.. and T-Mobile is calling in 45 minutes or so.
Obviously I'd like to keep the brand new device rather than the refurbished one- but IS THERE A FIX, or anything I can do with them on the phone.. I got a Bluetooth keyboard and mouse and aftermarket case.. I can type using the keyboard obviously, but I typically can type WAY faster with Gboard the way I am on my phone right now..
I tried doing searches on XDA but it seems like their search functionality has changed for the worse in the years I haven't been here.. that or I can't find the advanced search and forum search I KNOW I used to use daily.. not in the app, the mobile page, or desktop version.
And because it isn't worth it's own post I'll ask one more question -originally I had them send me a Galaxy tab 7 FE 5G becauseb the S20 I'm using still works so well and it was only $100 if I added the line.. and it's just an oversized worse version of my phone.(but don't recall it having this issue now that I think about it) Which is why I'm here now with this tablet..
The problem created by that is I can't tell the pen for that tablet and the new one apart, and here https://m.gsmarena.com/compare.php3?idPhone1=11342&idPhone2=10922# it is showing the new one has less latency, Bluetooth, etc..
Part of the reason they are calling this morning is they were like "oh, just keep the Galaxy tab 7 for free, on us"
Me: "I don't want that oversized garbage, that's why I'm ordering the 8+!"
T-Mobile guy: "Oh, well then return the 7 and you can have the 8+ on us!"
Then I've been trying to get a shipping label for 11 days now, only to find out that he never put in the system that I wanted to return the device and he already voided out the equipment plan for it.. meaning I'm stuck with a tablet I don't even want- and can't tell which s-pen is supposed to be the better pen!
I mean, the chance I'll lose one is so high I won't return the pen and keep it as a backup.. but.. I'd still like to know how to tell the difference, when I attach either one it connects with no issue and I can't find anywhere that shows the pen type connected!
I'm so sorry this is so long, but like I said.. I normally do not need to come here and get my issues resolved myself, it's what I do for work.. and I haven't needed to root/rom a device in so long that I just kinda.. stopped.
(But I'm not going to lie, I got super excited when I came here and there seems to be the option to root/ROM and that it seems like a well supported device in that way! I've kind of dreaded KNOX because previously I never could.. but I'll look into that later once I fix my CURRENT issues..!)
Best I can do as far as pic of S-Pens https://photos.app.goo.gl/pfqKMiiG49L21gx7A