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[Q] HTC Global Warranty

I purchased my Desire S on Ebay, the seller mentioned that the phone come with global warranty. After clarifying this with HTC, I am told that other than the country of origin where the phone was purchased from. The following service centers will cover your warranty:
Global Warranty Service centers - Hong Kong, Singapore, Taiwan, US, and UK
I'm planning to send my Desire S to Singapore to have it repaired after the faulty eMMC was fried under normal use. Is the Singapore service centre reliable?
I'll like to note that it is strange that Singapore GWS contact number is a taiwanese number: +886-266-391-147. The country code is 65 for Singapore. Does anyone has experience with Singapore GWS?
http://www.htc.com/www/contact/call-us/

Does the packaging comes with a warranty card? Its supposed to display the number for the Singaporean service center... beginning with 1800xxxxxxxx, I don't have the warranty with me at the moment will update you again.
Sent from my HTC Desire S using XDA App

In my correspondence with HTC Singapore, they mentioned that they will accept my phone for repair as per the "international product warranty" that came with the phone.
Now, it is strange and appalling that HTC Singapore is trying to weasel in a non-refundable "inspection fee" of SGD $53.50, regardless that the phone is under warranty or not. This is infuriating, the warranty statement at clause 3 clearly stated that the phone will be repaired free-of-charge when the phone is under the manufacturer's warranty period!
"Throughout the Warranty Period HTC or its authorized agent will,
at their discretion, without charge and subject to Clause 7 repair or
replace a defective Product. Repair or replacement may involve the
use of functionally equivalent reconditioned unit. HTC will return
the repaired Product or replaced with another functional equivalent
Product to the Customer in good working condition. All replaced
faulty parts or components will become the property of HTC."

Yep. Singapore service is reliable. In fact, I live in Singapore. Their service is good. However, be prepared. To only have your phone repaired after a week. Singaporeans loves bricking their phones and send it to HTC.
Sent from my HTC Desire S using XDA App

matthewsucks said:
Yep. Singapore service is reliable. In fact, I live in Singapore. Their service is good. However, be prepared. To only have your phone repaired after a week. Singaporeans loves bricking their phones and send it to HTC.
Sent from my HTC Desire S using XDA App
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does singaporeans have to pay $53.50 for in warranty repairs?

jazzaddict said:
does singaporeans have to pay $53.50 for in warranty repairs?
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If the emmc chip is damaged, they might charge just a little bit, maybe 5-10 SGD
Sent from my HTC Desire S using XDA App

how do you know if your phone has the global warranty?
i bought my phone in taiwan, but i'm now at hong kong.
I was wondering if i would be able to fix my phone under the warranty here at hong kong. The thing is all i have is my phone now, I don't have the box that it came with.

So global warranty doesn't apply to all country purchased?
Sent from my HTC Desire S using xda premium

thunder9111 said:
how do you know if your phone has the global warranty?
i bought my phone in taiwan, but i'm now at hong kong.
I was wondering if i would be able to fix my phone under the warranty here at hong kong. The thing is all i have is my phone now, I don't have the box that it came with.
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yeah, they would fix it if it's under warranty. But there will be a GWS surcharge

Where to buy a n8000?

I am thinking about buying a N8013 but if I do buy a 8000 for the 3g capability, where is a good place to get one from.
Anyone have a favorite supporting store that they like?
Thanks
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

got mine in Germany from Amazon. Maybe you add your living place?
Sent from my GT-N8000 using XDA Premium HD app

India it's n8000.

Yes you can order it from India but doubt any of the sites ship overseas

New Egg has them

I am in the USA.
Not seeing the 8k on Newegg, just the 8013.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Do not think 8k is launched in USA you only have the wifi version over there you will need to import it

I'd suggest getting it from Handtec or Clove in the UK. That's where I get most of my imported devices from. I got my N8000 from Negri because there wasn't a release date in the UK yet and it has a Brazil/Trinidad CSC and hasn't been updated from the shipping s/w. EU devices get much more frequent updates and have had as many as three compared to my none. It's 405 GBP ($652) all-in delivered overnight from Handtec. Since you're buying it from an authorized dealer in its country of intended sale the 2-year Samsung warranty will be preserved. But you'll have to send it to the UK at your own expense if it needs repair. If you buy it from Negri or Expansys-USA you'll have to send it to them for repair and they'll send it to one of their oversees affiliates who will have it repaired on your behalf.

http://www.newegg.com/Product/Product.aspx?Item=N82E16875176410
Out of stock though...

dude6595 said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176410
Out of stock though...
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Any unlocked Samsung mobile device that's sold in the U.S. is considered grey market and has no warranty because it's not intended to be sold here and can't be by an authorized reseller. Buying a Samsung device outside its intended country of sale and/or from a non-authorized reseller (CL/eBay/Amazon) means Samsung won't honor the warranty. Negri and Expansys-USA get around it by shipping their U.S. customer's devices that need repair to overseas affiliates.
This is what the link you posted says about warranty. I'm guessing the 90 days means NewEgg (not Samsung) will exchange it if it's becomes defective during that time.
Limited Warranty period (parts): 90 days
Limited Warranty period (labor): 90 days

[Q] warranty

Is there any deadline for replacement? (like for the refund- 15days since i got it to my hands). or can i raplace it in a month or two depends when i;ll see the problem.. so my main question.. which is the warranty for the nexus 5 from google?
dont sent me sites from google plays stores cause i cant open them..
thanks in advance.

teoha said:
Is there any deadline for replacement? (like for the refund- 15days since i got it to my hands). or can i raplace it in a month or two depends when i;ll see the problem.. so my main question.. which is the warranty for the nexus 5 from google?
dont sent me sites from google plays stores cause i cant open them..
thanks in advance.
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Warranty periods depend on the region where you live, in Europe its at least 2 years by law and in the US 1 year i think. In many other country`s its mostly 1 year but you`ll have to Google warranty period specific for your region to be sure.

gee2012 said:
Warranty periods depend on the region where you live, in Europe its at least 2 years by law and in the US 1 year i think. In many other country`s its mostly 1 year but you`ll have to Google warranty period specific for your region to be sure.
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im not from uk but im gonna buy it from the play store in uk (through my cousin). do you know which is the exactly warranty period?
thanks in advance.

teoha said:
im not from uk but im gonna buy it from the play store in uk (through my cousin). do you know which is the exactly warranty period?
thanks in advance.
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2 years by European law.
Greets,
gee2012

gee2012 said:
2 years by European law.
Greets,
gee2012
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and my finally question. its not a problem that i live in a defferent country (Greece) where there isn't any play store, or is it? For the warranty..
thanks in advance.

teoha said:
and my finally question. its not a problem that i live in a defferent country (Greece) where there isn't any play store, or is it? For the warranty..
thanks in advance.
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For warranty you would have to send the phone back to your cousin in the UK. Warranty is usualy valid in the country where the phone was sold. You might call LG in Greece wether they can fix the phone under warranty in Greece if needed.

gee2012 said:
For warranty you would have to send the phone back to your cousin in the UK. Warranty is usualy valid in the country where the phone was sold.
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so if the device is faulty, (after erasing everything) i send it back to my cousin and she asks for replacement or repair or her warranty rights.. correct?
thanks in advance

teoha said:
so if the device is faulty, (after erasing everything) i send it back to my cousin and she asks for replacement or repair or her warranty rights.. correct?
thanks in advance
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Yes, or call LG in Greece if they cover warranty.

[Q] Moto G international Warranty?

Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?

dt33 said:
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
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As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
For items sold by or fulfilled by Amazon, our 30-day returns guarantee means
that you can return an item to us in its original condition within 30 days of
the date you received it.
If the returned item is in its original packaging and condition, we'll issue a
full refund for the price that you paid for it. We will, however, also accept
the return of incorrect or defective merchandise which meets the guidelines below.
However, if your purchase is defective within a year, you may still be able to
return it for a replacement/refund as all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated.
Since this item "Moto G 8GB Sim Free Smartphone - Black" comes under Electronics
category, it has one year warranty.
Our complete Returns Policy is set out on the Amazon.co.uk website. Read our
Help pages for additional information about Returns and Refunds.
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I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
I would like to inform you that all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated on the product's detail page.
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ksuuk said:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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Well yeah, UK people don't really count them as a part of Europe, nothing new here

ksuuk said:
As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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The one year Manufacturers Warranty is in addition to your rights as an EU Consumer, which is a 2 year Statutory Warranty......
this EU Directive has been transposed into law in all EU countries, or already existed in effect in some.
In the UK, there is a six year warranty, under their Sale of Goods Act, which they claim is superior to the EU minimum protection you have mentioned.
It is good to know that Apple had to change the wording of their International Warranty in all EU countries in the past year, so as to comply with EU Consumer Protection Directives/Law....
If you purchased online from another EU country, you also have additional protection and rights under EU Law.
Check out the European Consumer Rights Site for your country.
http://ec.europa.eu/consumers/ecc/contact_en.htm
Hope this helps!!
Sent from my GT-I9300 using Tapatalk

I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?

dt33 said:
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
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Ask from Motorola, but I'm quite sure, that You must send it to Amazon.

ksuuk said:
Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
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You bought from Amazon, not Moto Sweden.
Amazon is the retailer you have a contract of sale with. Consumer law in the EU is clear on this.
If you bought in a local store on your High Street, where would you go??
AFAIK, Amazon pays postage for returns in the event of faulty goods.
If you don't want info given, others might find it useful, it is a "public" forum.
Sent from my Moto G using TapaTalk

I think I've heard in some review on YouTube that you can take any moto g with European warranty to any local Motorola service center. You should call a Motorola center and ask them directly.
Sent from my One V using xda app-developers app

Motorola Service Center in Estonia
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?

saidwivedi said:
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
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As you are using Internet to ask a question here, use it the same way and search for service center in google, yahoo or whatever search engine you prefer.
The search result may end up giving a contact number and/or email address.

International warranty

Does Google provide international warranty on pixel 2 phones?

Google's, warranty page...
https://support.google.com/store/troubleshooter/3070579?hl=en-IN

TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.

scoliosis said:
TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
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This is not what's written there. The text says:
This Limited Warranty is only valid and enforceable in locations where the Phone is sold...
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Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.

codeXcalibur said:
This is not what's written there. The text says:
Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
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Sure, you can feel free to argue legalese with them. I had to ship a friend's Pixel from Germany here to do the exchange.

If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.

TonikJDK said:
If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
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this..
if your country does have google store and pixel is available there then that means you get the warranty here
but if your country doesnt have the phone for sale on google store then you cant get warranty on that country
just like here in the philippines.. there is google store but no pixel 2 or xl
obviously if you purchase the phone from the usa or any country with pixel then you cant contact google store philippines because for sure its not even gonna show up that it is listed because in the first place its not even for sale in the philippines

When Google extended the warranty for 2 years, they also said that the phone comes with a worldwide warranty.
See post from VP of Product Management: https://support.google.com/pixelphone/forum/AAAAb4-OgUsFRyoLZZjXvo/?hl=by

does this mean that the warranty can now be enforced outside of country of purchase ?