Is there any deadline for replacement? (like for the refund- 15days since i got it to my hands). or can i raplace it in a month or two depends when i;ll see the problem.. so my main question.. which is the warranty for the nexus 5 from google?
dont sent me sites from google plays stores cause i cant open them..
thanks in advance.
teoha said:
Is there any deadline for replacement? (like for the refund- 15days since i got it to my hands). or can i raplace it in a month or two depends when i;ll see the problem.. so my main question.. which is the warranty for the nexus 5 from google?
dont sent me sites from google plays stores cause i cant open them..
thanks in advance.
Click to expand...
Click to collapse
Warranty periods depend on the region where you live, in Europe its at least 2 years by law and in the US 1 year i think. In many other country`s its mostly 1 year but you`ll have to Google warranty period specific for your region to be sure.
gee2012 said:
Warranty periods depend on the region where you live, in Europe its at least 2 years by law and in the US 1 year i think. In many other country`s its mostly 1 year but you`ll have to Google warranty period specific for your region to be sure.
Click to expand...
Click to collapse
im not from uk but im gonna buy it from the play store in uk (through my cousin). do you know which is the exactly warranty period?
thanks in advance.
teoha said:
im not from uk but im gonna buy it from the play store in uk (through my cousin). do you know which is the exactly warranty period?
thanks in advance.
Click to expand...
Click to collapse
2 years by European law.
Greets,
gee2012
gee2012 said:
2 years by European law.
Greets,
gee2012
Click to expand...
Click to collapse
and my finally question. its not a problem that i live in a defferent country (Greece) where there isn't any play store, or is it? For the warranty..
thanks in advance.
teoha said:
and my finally question. its not a problem that i live in a defferent country (Greece) where there isn't any play store, or is it? For the warranty..
thanks in advance.
Click to expand...
Click to collapse
For warranty you would have to send the phone back to your cousin in the UK. Warranty is usualy valid in the country where the phone was sold. You might call LG in Greece wether they can fix the phone under warranty in Greece if needed.
gee2012 said:
For warranty you would have to send the phone back to your cousin in the UK. Warranty is usualy valid in the country where the phone was sold.
Click to expand...
Click to collapse
so if the device is faulty, (after erasing everything) i send it back to my cousin and she asks for replacement or repair or her warranty rights.. correct?
thanks in advance
teoha said:
so if the device is faulty, (after erasing everything) i send it back to my cousin and she asks for replacement or repair or her warranty rights.. correct?
thanks in advance
Click to expand...
Click to collapse
Yes, or call LG in Greece if they cover warranty.
Related
Just called samsung galaxy s support because my phone has been having quite a few issues lately. I talked to the guy for about 5 or 10 minutes and wasnt going to fight it, but he was very firm that they would only repair and reflash my phone and not replace it. AND told me that I would have to get a gophone in the meantime if I wanted to use my cell
Ive dealt with samsung before when I had the blackjack 2 and they replaced my phone no problem. Does anyone know what the deal is or what the magic words are to get a new phone and not the same problem ridden phone I have now? Im sure theyll just tell me nothing was wrong with it...
Once you are past the 30 day return policy, there is a 1 year warranty on the device through AT&T warranty center. I did not have any issues with getting a replacement through the warranty center..
Not sure if you purchased the phone at an AT&T retail store tho
I did, but when I looked through my warranty information, samsung holds the 1 year warranty. I can go through ATT warranty center though and they wont give me this trouble?
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
Hmm... Okay Ill give that a try tomorrow. Do I just call customer service then?
I had my phone replaced under warranty (external speaker stopped working) on the 30th day. I walked into an att store and walked out in 15 minutes with a new handset.
Sent from my SAMSUNG-SGH-I897 using XDA App
Mines way past 30 days
born_fisherman said:
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
Click to expand...
Click to collapse
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
sayurann said:
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
Click to expand...
Click to collapse
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
alphadog00 said:
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
Click to expand...
Click to collapse
hmm... the att store guy also said u shud get new since captivate is a new model and a refurb unit is very rare... i just dont like the idea of getting the phone without the box and it is "new"...
i can send my phone to samsung and they will format my phone, thats my other choice... i am confused now...
btw, is there anyway to recover my data on the internal sd card?
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
Konner920 said:
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
Click to expand...
Click to collapse
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
sayurann said:
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
Click to expand...
Click to collapse
They refused me, Again. I can't get the phone replaced. If I could get the damn key combos working I could fix it.
Hi,
I have my Captivate since August 2010 (1007, Rev 0.4) and the GPS never, ever worked "right".
I seldom get a fix, tacking is impossible. So I decided to exchange my phone which should still be under warranty.
Problem:
I'm from Argentina and I bought my phone in the US while I was in a work trip (eBay). the phone is from AT&T (has the logo printed on it).
Since I really don't know how warranty works in the US, I was wondering what are my options, if any, to exchange my phone.
I DONT have a plan with AT&T.
Should I go to AT&T or should I go to Samsung?
Can someone help me out?
Regards,
Mauricio
I don't think AT&T phones should be used long-term in a foreign country.
OBatRFan said:
I don't think AT&T phones should be used long-term in a foreign country.
Click to expand...
Click to collapse
And your reason for thinking this is??
Op since you don't or never had a contract with att there would be no point to contact them. And I'm not quite sure if samsung will replace it if you bought it used on ebay, but I would try with them.
Thank you very much.
Regards,
Mauricio
studacris said:
And your reason for thinking this is??
Op since you don't or never had a contract with att there would be no point to contact them. And I'm not quite sure if samsung will replace it if you bought it used on ebay, but I would try with them.
Click to expand...
Click to collapse
I would say they're optimized for national use, but I could be wrong. Wouldn't it save money to strictly be using it in the US?
OBatRFan said:
I would say they're optimized for national use, but I could be wrong. Wouldn't it save money to strictly be using it in the US?
Click to expand...
Click to collapse
Yeah if you were using att and paying roaming out the ass!
You can unlock the phone and use other carriers sim cards no problem.
MauricioJancic said:
Hi,
I DONT have a plan with AT&T.
Click to expand...
Click to collapse
Then your only option is samsung. And since your out of the country idk how it works. I assume they will just ask for your IMEI number and go from there...
If you buy from Amazon or Radioshack and have an issue after 30 days, does ATT handle processing repairs and replacements or HTC? What about if purchased from ATT?
AT&T regardless where you bought it from. After 30 days, you will get refurbished replacement from AT&T warranty service.
Sent from my GT-P7510 using XDA
foxbat121 said:
AT&T regardless where you bought it from. After 30 days, you will get refurbished replacement from AT&T warranty service.
Sent from my GT-P7510 using XDA
Click to expand...
Click to collapse
Not true, for the first 30 days you have to return to amazon or radioshack or whatever. You can only return to at&t if you bought it from them. After 30 days then at&t warranty department.
UMGixxer said:
Not true, for the first 30 days .......
Click to expand...
Click to collapse
Please read the thread title.
Besides, for the first 30-day, you can still return to AT&T warranty for exchange of refurbished phones. But you can go to whereever you bought for new phones.
foxbat121 said:
Please read the thread title.
Besides, for the first 30-day, you can still return to AT&T warranty for exchange of refurbished phones. But you can go to whereever you bought for new phones.
Click to expand...
Click to collapse
damn completely misread the title, my bad lol
I want to buy a nexus 5 from USA and use it in Europe (I don't use 4g so I don't care about US/EU model differences). But I'm curious about something: If I will have problems with my phone, can I send it to a local LG authorized service with the warranty or I have to send it back to USA?
icewavedesign said:
I want to buy a nexus 5 from USA and use it in Europe (I don't use 4g so I don't care about US/EU model differences). But I'm curious about something: If I will have problems with my phone, can I send it to a local LG authorized service with the warranty or I have to send it back to USA?
Click to expand...
Click to collapse
No, warranty is only valid in the country where you actualy bought the phone afaik. Warranty is only 1 year in the US where as in Europe its 2 years by law.
gee2012 said:
No, warranty is only valid in the country where you actualy bought the phone afaik. Warranty is only 1 year in the US where as in Europe its 2 years by law.
Click to expand...
Click to collapse
Thanks!
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Wondering the same. Figured I'd comment to bump. Not getting any clear, concise info from Google.
jorgenask said:
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Click to expand...
Click to collapse
Well, I bought the Note 2 from Ebay when it came out and I ended up having some issues with it... The company I was working with was "BREED" and they were not the best but I did ended up getting the issue resolved. First you want to make sure that the seller is even going to issue you a warranty and stand by it, because technically it was voided as soon as it was delivered in the US. There are some companies that will facilitate the transportation so that it can get sent to them, and then Samsung, wherever they may be (Mine was from Spain). The problem there is that you will be without a phone so as long as you don't care and have another phone then you are golden! Personally, I would get a 3rd party warranty and be done with it! No worries and no problems if something does end up happening... :good: BTW: I have used Squaretrade for several warranties and my daughter has broken 2 different iPads!! All they do is make you send them your original receipt and if they can't fix the damage or problem then they cut you a check, and can even throw it in your PayPal account 4 you! The last claim was about 6 months ago and they cut me an $800 check within 5 business days! Top notch IMO!