Repairs and replacements after 30 days - AT&T, Rogers HTC One X, Telstra One XL

If you buy from Amazon or Radioshack and have an issue after 30 days, does ATT handle processing repairs and replacements or HTC? What about if purchased from ATT?

AT&T regardless where you bought it from. After 30 days, you will get refurbished replacement from AT&T warranty service.
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foxbat121 said:
AT&T regardless where you bought it from. After 30 days, you will get refurbished replacement from AT&T warranty service.
Sent from my GT-P7510 using XDA
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Not true, for the first 30 days you have to return to amazon or radioshack or whatever. You can only return to at&t if you bought it from them. After 30 days then at&t warranty department.

UMGixxer said:
Not true, for the first 30 days .......
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Please read the thread title.
Besides, for the first 30-day, you can still return to AT&T warranty for exchange of refurbished phones. But you can go to whereever you bought for new phones.

foxbat121 said:
Please read the thread title.
Besides, for the first 30-day, you can still return to AT&T warranty for exchange of refurbished phones. But you can go to whereever you bought for new phones.
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damn completely misread the title, my bad lol

Related

Cheapest place to get a Sensation?

Idk where to buy mine at. Are they 550 everywhere? Or 600?
Should I just try to find a used one off craigslist?
Forgot to add that I will be buying it full price because I just started a new contract with tmobile in December.
I'm getting mine full priced too next month!
I'll prob just goto a T-Mobile store and buy it for $549.
I just saw that you have to buy off contract, thats a bummer, I paid 148.88 at wallyworld. got two of em, one for the wife and one for me.
I would go with craigslist. Some one will probably buy on contract from walmart for $149 and then sell for $350.
nccu_eagles said:
I would go with craigslist. Some one will probably buy on contract from walmart for $149 and then sell for $350.
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One question, does warranty still apply if you buy it from craigslist?
nitrogen618 said:
One question, does warranty still apply if you buy it from craigslist?
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Yes. I got an hd2 from cl and it had some issues and htc said that its still in warranty. The only perk from buying it from tmobile is that u can return it there and get a new one. But htc warranty is 1yr after purchase, even if someone else got it
Sent from my LG-P999 using Tapatalk
nitrogen618 said:
One question, does warranty still apply if you buy it from craigslist?
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Normally they ask for proof of purchase from a retailer. Because the phone might be two years old. Cut if you probe you just bought it. Your warranty covers you for 12 months.
But all phones are covered no matter where you buy it from in the first 12 months of its release
Obviously if it only came out eg 6 months ago. Then yours is bound to be no more than 6 months old. Hence its covered. But after the first year of release. You have to prove it is less than a year you bought it
Sent from my HTC Sensation Z710e using XDA App
well i bought a hd2 in october off of craigslist and the screen went out in december and called customer care 611 and i got a new one no questions asked
xboarder56 said:
well i bought a hd2 in october off of craigslist and the screen went out in december and called customer care 611 and i got a new one no questions asked
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So you bought off CL, and TMO replaced it rather than HTC? That's not official TMO policy is it?
TMO will absolutely not replace a phone under warranty once more than one sim card has been used in a phone. It is an absolutely terrible policy especially on a GSM network. I have gone all the way up to the office of the president and they just refuse to budge. I.e., if I'm on a family plan, buy a phone, use it for a month, switch the sim card so another line is using it and then call it in, they won't accept the warranty.
HTC however WILL stand behind their product.

What's The Best Insurance To Go With

I was doing some research and was wondering what insurance everyone else is using. What is the best insurance company to g with and why?
I also was wondering does the Samsung galaxy S3 have a 1 year warranty like the iPhone?
antawnm26 said:
I was doing some research and was wondering what insurance everyone else is using. What is the best insurance company to g with and why?
I also was wondering does the Samsung galaxy S3 have a 1 year warranty like the iPhone?
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I think almost all phones have a standard 1 year warranty. For insurance, i have Asurion through Verizon. However, there are others such as Squaretrade.
Anyone know how Asurion and Squaretrade insurance compares to Best Buy's insurance? I bought my GS3 at BB.
I am wondering also. Best buy told me they changed their warranty policy and do not try to fix the phone anymore, they just replace it.... I wonder if they lied?
I bought my phobe from ebay... Can i still insure it???
VERIZON GALAXY S 3
Asurion is more expensive than squartrade but asurion offers lost or stolen correct? can you insure with BB if you didnt buy it there?
chakra said:
I am wondering also. Best buy told me they changed their warranty policy and do not try to fix the phone anymore, they just replace it.... I wonder if they lied?
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Best Buy changed that a long time ago. I had the service plan on them with my old evo and I brought it in witha problem 4 or 5 times. I dropped it off, paid a $50 deposit and 2 or 3 days later I would get a basically new phone from them, drop off the loaner phone and get my deposit back. It's pricy ($10/mo) but it covers water damage, physical damage, defects and just about anything else. I just bought my GS3 there yesterday and got the service plan again and it's still the same coverage but they added a thing where if you trade in that phone when you are done with it you get $50 back on top of the trade in price. Pretty damned good deal if you ask me.
antawnm26 said:
Asurion is more expensive than squartrade but asurion offers lost or stolen correct? can you insure with BB if you didnt buy it there?
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They said they would insure any new phone thats less than 30 days old. even if you didnt buy it there.
I use the best buy insurance. 10 a month on the 2 s3s and a g nex. If you get the full coverage and have an extra phone you can use you won't have to pay for a loaner phone. Also no deductible. Assurion is complete joke. 100 dollar deductibles and you will only get 2, YES 2 phones. I did this with my htc thunderbolt and received a letter in the mail from them stating that my insurance is dropped because I reached the 2 phone limit.
Insurance? What's that? I've never carried it lol.
Sent from my SCH-I535 using Xparent ICS Blue Tapatalk 2
I was looking at ensquared.com, does anyone have any experience with them?
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For better or worse, it seems that Verizon treats you differently if you have insurance through them/Asurion. A couple of years ago, I was having a problem with my LG Voyager and took it in to them. They told me it was a known problem with the phone, and they were going to let me pick from three other phones right there at the store.
A co-worker's wife had the same phone with the same problems, so I told them to go in and try and get the replacement. When they went in, they were told they couldn't get a free replacement phone like I did, and that it was because they didn't have the insurance on the phone.
I've used insurance enough in the past to warrant me continuing to use it, so when I heard this, I figured I'll just stick with Verizon's Aurion insurance due to the benefits that possibly come with it.
A rider on your home owners insurance policy.
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benfikaman said:
I was looking at ensquared.com, does anyone have any experience with them?
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This.
I've also been eying ensquared. It looks like the best, but I'd like to hear if anyone has experience with them.
The BB insurance seems like the way to go. So basically for $10 a month you continually drop your phone, and you will get a brand new device each time? Not that I would do that, but it would be nice to have that piece of mind instead of having to worry so much about your phone...
I will definitely be buying my next phone from them if they don't change this policy.
rpxz said:
Assurion is complete joke. 100 dollar deductibles and you will only get 2, YES 2 phones. I did this with my htc thunderbolt and received a letter in the mail from them stating that my insurance is dropped because I reached the 2 phone limit.
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VZ rep told me a $199 deductible. When I started laughing at her, she said it was an $800 device. I declined.
Okay ya it asurion is a 100 dollar deductible but it covers lost and stolen phones. No other does that I know of without having a deductible. Best buy is 10 dollars a month combine that with asurion so your covered if its lost or stolen. That's 17 dollars a month or 204 dollars year. 2 year contract that's 408 dollars.
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Kreeker said:
The BB insurance seems like the way to go. So basically for $10 a month you continually drop your phone, and you will get a brand new device each time? Not that I would do that, but it would be nice to have that piece of mind instead of having to worry so much about your phone...
I will definitely be buying my next phone from them if they don't change this policy.
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Even if you buy it somewhere else you can still insure it with them within 30 days.
Sent from my SCH-I535 using Tapatalk 2

One Year Manufacturer Warranty Question

I recently got a gs3 from a friend..so I did not buy through verizon or update my contract. With every single old phone ive had if i had any problem that was not due to dropping or getting wet i would call and the phone would be replaced through a one year manufacturer warranty. Is this still the same with the s3 and does it matter that i did not purchase it through verizon? i know i cant get insurance since i didnt purchase it through them but isnt it still covered from the manufacturer warranty? again i always got phones replaced for free if there was something wrong from the manufacturer.. as long as the phone had no signs of being dropped or abuse
I purchased my phone on another friends account, so I wouldn't loose unlimited data and was told by Verizon that it's fully covererd for 2 years. 1 year from Samsung and 1 year since I pay for the insurance. Hopefully I wasn't lied to!
My friend has bought a couple phones via craigslist and was able to put insurance on em. And yes you are still covered via the manufacturers warranty, atleast my friend was.
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vetteguy112233 said:
I purchased my phone on another friends account, so I wouldn't loose unlimited data and was told by Verizon that it's fully covererd for 2 years. 1 year from Samsung and 1 year since I pay for the insurance. Hopefully I wasn't lied to!
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If you purchase the 6.99 tec insurance you'll have extended warranty.
Sent from my Galaxy Nexus using xda app-developers app
I've bought most of my phones from criaigslist as well and and haven't ever had an issue putting insurance on them nor getting a replacement.
Sent from my Galaxy SIII

Will vz replace my phone if I bought it best buy

I have vz insurance but i bought it from best buy. Could i send it to Verizon so I can get a replacement?
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If it was from a Verizon retailer in best buy then it's still a verizon phone so yes
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no sir verizon will not replace ur device if u cant take it back to best buy then do an insurance claim is the best route
If you have insurance with verizon you need to goto asurion.com and file the claim and pay the $100 and they will send you a replacement, no need to contact verizon. If your phone needs to be warrantied then call verizon and they will next day air you a replacement free.
Why oh why would you have VZW if you bought the phone at BB? BB insurance is cheaper, covers more, and has Jo deductible...
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jessicahll said:
Why oh why would you have VZW if you bought the phone at BB? BB insurance is cheaper, covers more, and has Jo deductible...
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Bestbuy insurance is more expensive a month (cheaper in the long run) but not better imo. They take your phone and send it off to get repaired which sometimes can take a month to get back (friends was 3 weeks). If you want a loaner you have to put down a deposit for it too. They also dont cover lost/stolen phones from what I heard. Yes vzw's insurance has a $100 deductible on smart phones but they next day air you the replacement and iirc the 2nd time u file a claim they wave the $100 or drop it to $50? I remember something like that with my brothers phone but not 100% on that.
I have the best buy coverage and it's been great. 10ish a month, and no deductible.
I have replaced my wife's phone twice, (its my 18 month Olds favorite toy), had a loaner for no more then 2 days, paid 50 for the loaner, but that gets given back when I return the loaner.
Verizon coverage is more a month, 100 deductible. As long as she doesn't lose it, I feel like it's paid for itself easily.
wingtytn said:
no sir verizon will not replace ur device if u cant take it back to best buy then do an insurance claim is the best route
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False in every way imaginable. Lol.
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I had to send in my old phone twice through Best Buy. Each time it only took 2 days to get a new phone because they would send me a new (well... Refurbed...) phone instead of repairing my old one
It now covers lost/stolen phones. And it's only a dollar more per month. Totally worth it, IMO.
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VZW will only give 1 year warranty refurbished phones when bought from their stores/phone or their on-line site.
No third party phones. unless u get lucky for instance,
if you bought an incredible 4g off eBay and it crapped out and needed a refurbish, since you bought off eBay you can't get a 1 year warranty replacement from VZW, but if someone else on your line has the same phone, and bought it from VZW and is within the 1 year warranty, just call in and activate the eBay phone with issues to the line that has the phone bought from VZW, get a refurbish sent and send back the eBay phone.
now.. this is 100% going to work, but I've personally done this and it worked, but don't blame me if it doesn't
maxlock said:
I have the best buy coverage and it's been great. 10ish a month, and no deductible.
I have replaced my wife's phone twice, (its my 18 month Olds favorite toy), had a loaner for no more then 2 days, paid 50 for the loaner, but that gets given back when I return the loaner.
Verizon coverage is more a month, 100 deductible. As long as she doesn't lose it, I feel like it's paid for itself easily.
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Click to collapse
Verizon is $6.99 a month and the 1yr warranty from the manufacture gets extended for life of the phone (vzw will replace it after the 1st yr). But yes you do have a deductible on lost/stolen/damaged. If you want just the insurance without the extended lifetime warranty its $5.18 a month. So really its cheaper for just the insurance, BB is $10 x 24 mnths = $240. VZW is $5.18 x 24 mnths = $125. So if you only use the insurance once then it saves you $15
Whoa I didn't notice all the replies haha. I'm just thinking about doing an insurance thing since the gps is never 100 percent.
I went to best buy because I have the credit card with no interest for 18 months, and i paid full price since I didn't wanna lose my unlimited data
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I bought a gs3 3rd party, told vzw i bought it in a store and they sent me a refurbed no questions asked
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same here, they're overnighting a phone to me. i still get the yellow exclamation point when in download mode though, so i'm not sure if i did that part right or not, here's what it says.....
product name:SCH I535
custom binary download: no
current binary: samsung official
system status: official

[Q] Anyone have insurance through verizon on their S3?

My charge port on my S3 is going to crap. I have insurance on my phone though and thinking about getting a new one. Has anyone got a new phone through Verizon insurance? How much did you have to pay? Was it new of a refurb? Thanks
bmatty14 said:
My charge port on my S3 is going to crap. I have insurance on my phone though and thinking about getting a new one. Has anyone got a new phone through Verizon insurance? How much did you have to pay? Was it new of a refurb? Thanks
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If the phone is under a year old Verizon should just replace it without going through insurance. They most certainly send you a certified-like-new device. If the process is handled by Verizon it will either be free or like $3 for overnight shipping.
bmatty14 said:
My charge port on my S3 is going to crap. I have insurance on my phone though and thinking about getting a new one. Has anyone got a new phone through Verizon insurance? How much did you have to pay? Was it new of a refurb? Thanks
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Click to collapse
If your phone is more than a year old, you will have to go through the insurance. It will cost $99 and you get a brand new phone not a refurb.
If you have the complete verizon insurance package you dont need to go through insurance they will replace it for you, they did the same for mine when it wouldnt turn out
From what I was told you have to pay $90
As long as you paid for insurance. Which is 10 a month for two years or $100 up front which covers the two years
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If you have insurance through Verizon Wireless (not some authorized seller of Verizon products) it is handled by Asurion, a third party insurance provider. If you need insurance replacement (lost, stolen, or damaged phone) it is $99 dollars. The phone you get from Asurion will most likely be refurbished but occasionally they do send new ones depending on stock.
If the port has stopped working because of a manufacturer defect with the device and not because it was damaged somehow, then you have to go through Verizon. If it's under warranty (been less than a year since you purchased the device) or if it's been more than a year and you have an extended warranty the device will be replaced at no charge through Verizon
If it's a manufacturer's defect the insurance company won't replace it. It has to be covered by warranty.
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I just was at Verizon 3 days ago.
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