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Hi guys,
Any help would be appreciated:
Story so far, bought a contract phone from dialaphone (UK) for the one s. Ordered black at first, first one arrived and looked used/refurbished, had some marks and was the SH23 model. Read about the chipping issue so decided to return to DAP. Ordered a grey one as a replacement, the grey one came and same again looked refurb, DAP continued to say that no way they would sell a refurn etc etc, got compensation as was getting on for a month and still no phone. Finally receive another grey one, I insisted on S4 model and grey and new and sealed. This one wasn't new again as when I started the phone it booted straight into the OS without asking me language etc, even so it didnt have a mark on it and I couldnt be bothered with the hassle so I accepted it.
I decided to go onto HTCDEV and unlock bootloader and root, installed a couple of custom roms and in the end settled with Viper. Everything running great, had it for about 2 weeks now and just kept in my jeans pocked no keys and handling with kid gloves next thing I have noticed tiney spots like paint flaking in different areas on the back aluminium.
Now as I understand it because I have unlocked BL does this mean HTC will not accept this under warranty even though it has nothing to do with hardware as such and is a defective material issue??, also I was under the impression only the black one s's chipped has anyone else experienced this? Finally is there anyway I can remove tampered in BL and would HTC check to see if my IMEI number is logged? or should I try DAP again and see if they will exchange? problem with DAP is they now only have the black version and i'm afraid I may get the inferior S3 processor, also had both black and grey and I really prefer the grey.
Any help guys much appreciated, all I want is a phone without bloody chips and scratches as i'm a fussy bugger!! .
Thanks
Mav
If you're lucky, HTC will accept it as it is hardware, not software.
Sent from pixels to more pixels
maverick7777 said:
Hi guys,
Any help would be appreciated:
Story so far, bought a contract phone from dialaphone (UK) for the one s. Ordered black at first, first one arrived and looked used/refurbished, had some marks and was the SH23 model. Read about the chipping issue so decided to return to DAP. Ordered a grey one as a replacement, the grey one came and same again looked refurb, DAP continued to say that no way they would sell a refurn etc etc, got compensation as was getting on for a month and still no phone. Finally receive another grey one, I insisted on S4 model and grey and new and sealed. This one wasn't new again as when I started the phone it booted straight into the OS without asking me language etc, even so it didnt have a mark on it and I couldnt be bothered with the hassle so I accepted it.
I decided to go onto HTCDEV and unlock bootloader and root, installed a couple of custom roms and in the end settled with Viper. Everything running great, had it for about 2 weeks now and just kept in my jeans pocked no keys and handling with kid gloves next thing I have noticed tiney spots like paint flaking in different areas on the back aluminium.
Now as I understand it because I have unlocked BL does this mean HTC will not accept this under warranty even though it has nothing to do with hardware as such and is a defective material issue??, also I was under the impression only the black one s's chipped has anyone else experienced this? Finally is there anyway I can remove tampered in BL and would HTC check to see if my IMEI number is logged? or should I try DAP again and see if they will exchange? problem with DAP is they now only have the black version and i'm afraid I may get the inferior S3 processor, also had both black and grey and I really prefer the grey.
Any help guys much appreciated, all I want is a phone without bloody chips and scratches as i'm a fussy bugger!! .
Click to expand...
Click to collapse
As far as I know there haven't been chipping issues with the grey version, this is because it has a other coating treatment which makes this all most impossible. Thought its always possible there was made an error in the production.
From my experience (I worked for a mayor electronic store, service center) the software won't be an issue if the problem is hardware related. 99% of the time it will go to a local tech center (some kind of repair center for multiple brands) where it will be examined. If the hardware seems faulty and the warrenty will cover those damages they will likely dont worry about the current software. But I would certainly relock your bootloader and instal an RUU (stock firmware), so it will atleast seem untampered.
Keep in mind that if you do this and your warrenty wont cover it because of the unlocked bootloader, you will likely be charged for the examening and transportation costs which will be around 30-50 euro.
Hey guys,
Sorry if you've seen alot of posts like this. I've tired to look around for information and I couldn't get a clear answer. My issue is:
I just got the Nexus 5, and its loaded with green stuck pixels, so I called Google Customer support to see if I could get an exchange. They told me about the RMA process. I was sent a link to re-order the phone, with a shipping time of '3-4 weeks' mind you. But my main question that no one answered for me was simple... Do I get a brand new retail model? With new box, charger and cable? or do i get a replacement model similar to Apple. Can someone help me out and let me the answer to this.
You get a brand new phone with box and accessories.
Since this is the first post I've seen on rma, I think you have more answers than anyone else. But I'm going to be watching just on case I run into any issues.
If it's like the Nexus 4 and Nexus 7, you get a brand new phone if you have an issue in the 12 month warranty. Only if it's bought from the Play Store, obviously.
This phone just came out. How wil they find a refurbished for you lol of course you will get brand new.
Just because a device is brand new doesn't mean that a company hasn't made 'service' models for replacement... I.E Apple..
Let me know how it goes please. I've just noticed 7 or 8 dead pixels (black) dotted around my screen. I'm gonna call up tomorrow and see what they say.
Just sent the phone back to be RMA'd. Google paid for the shipping, used the box that it came in. I'm really ticked off though. I honestly can't believe that Google doesn't have any phones set a side for defects or customer issues. Its crazy that now I have to wait 3-4 weeks to get my replacements device. I'm not saying that I'm more important than folks who ordered the device later or anything, but geez. I am happy though I'm getting a brand new device (I hope, the jury is still out if it will be brand new , we can only go off what google has done in the past with other RMA's). Google, there has to be a better way...
michael871410 said:
Just sent the phone back to be RMA'd. Google paid for the shipping, used the box that it came in. I'm really ticked off though. I honestly can't believe that Google doesn't have any phones set a side for defects or customer issues. Its crazy that now I have to wait 3-4 weeks to get my replacements device. I'm not saying that I'm more important than folks who ordered the device later or anything, but geez. I am happy though I'm getting a brand new device (I hope, the jury is still out if it will be brand new , we can only go off what google has done in the past with other RMA's). Google, there has to be a better way...
Click to expand...
Click to collapse
You gonna get a new device for sure.
I'm RMAing S4 GE due to hardware issues second time today
michael871410 said:
Just sent the phone back to be RMA'd. Google paid for the shipping, used the box that it came in. I'm really ticked off though. I honestly can't believe that Google doesn't have any phones set a side for defects or customer issues. Its crazy that now I have to wait 3-4 weeks to get my replacements device. I'm not saying that I'm more important than folks who ordered the device later or anything, but geez. I am happy though I'm getting a brand new device (I hope, the jury is still out if it will be brand new , we can only go off what google has done in the past with other RMA's). Google, there has to be a better way...
Click to expand...
Click to collapse
When I've done replacements in the past (and yes, replacements during the 15-day return period are new devices), I've waited until the replacement device arrived before sending back the first unit. Did they tell you to send in your device immediately? That's odd, because they place a hold on your credit card to be sure you send the original back once they've sent the replacement--doesn't make much sense to place a hold if you send back the original first.
Yea, I was told the same. But I figured since I was off today, might as well get it done. I have a phone I can use until then
michael871410 said:
Yea, I was told the same. But I figured since I was off today, might as well get it done. I have a phone I can use until then
Click to expand...
Click to collapse
Gotcha. I've preferred to wait just to make sure the replacement isn't worse than the original.
Sent from my Nexus 5 using Tapatalk
I thought the same. But I figured with all the stuck pixels. I'll take my chances. I want to be happy for 399 or 450 with tax and shipping out of pocket.
LG should have it figured out by now. A couple pixels on 50 inch screen, ok I get it ... It's the type of technology. But come on. The display is 5 inches. That's a small slice from a T.V. And Apple is no different. Same issues with pixels. I don't want to watch a movie, or look at a photo with a bright green dot in the corner or center of the screen.
michael871410 said:
LG should have it figured out by now. A couple pixels on 50 inch screen, ok I get it ... It's the type of technology. But come on. The display is 5 inches. That's a small slice from a T.V. And Apple is no different. Same issues with pixels. I don't want to watch a movie, or look at a photo with a bright green dot in the corner or center of the screen.
Click to expand...
Click to collapse
I called in today about stuck pixels on my phone too. I didn't get an RMA email yet though. So basically you get a link and you just order a phone from the Play Store as if you were buying for the first time?
DanRyb said:
I called in today about stuck pixels on my phone too. I didn't get an RMA email yet though. So basically you get a link and you just order a phone from the Play Store as if you were buying for the first time?
Click to expand...
Click to collapse
when I rma'ed by nexus4 that was how it was. The link bring you to a checkout page in google (play or wallet i forgot) and you can select shipping as well which I believe is no extra cost (i picked two day)
Hi,
I recently bought a used Nvidia Shield tablet that happened to be a deactivated one with a Y01 batterie for which the former owner already initiated the replacement process. It was described as being defective and that it suddenly went off and cannot be turned on again and might be used to get replacement parts. No word about the bad battery, the recall and the initiated replacement.
As I've seen such power off situations with my Tegra Note 7 I thought that might be repairable and so I bought it (somtimes my Tegra Note turnes off and cannot be turned on again).
After reading a lot in this forum and understanding what device I have, I don't know if I should keep it or try to return it to the seller. Beside the fact if it is possible that some clever folks find a way to make it usable again (and hopefully I would be clever enough to follow that procedure), I am not sure if I want to own a device with hazardous battery.
What do you think? Is it worth keeping this devide and hoping, that there is a way to make it usable again?
Regards
Sven
It can't be resuscitated without tools only Nvidia has. And it you did wake it up, it might possibly start a fire. Which insurance may not cover since the defect is known.
I would not suggest keeping it.
Sent from my SGH-M919 using Tapatalk
How did you acquire the tablet? If it was on eBay or some other online site, it is illegal to knowingly sell recalled items which that person obviously did. Contact the site you bought it on, and file a complaint that you were sold a defective recalled item, and you may get a refund.
I second, get a refund.
You paid for a working tablet, not a broken one.
EowynCarter said:
I second, get a refund.
You paid for a working tablet, not a broken one.
Click to expand...
Click to collapse
No he paid for a broken one... But it still should be illegal to knowingly sell a recalled tablet that has been replaced.
Well anyway the battery is easily replaceable, so that is not even the problem, the problem is really that the device is locked.
There is some blahblahblah that someone could revive a locked nvidia shield from the recall, but it probably is a BS, no idea.
Get a refund as fast as possible. Is not allowed to sell a recalled tablet.
As far as exploding goes, the chance is very small (4 from 80.000), so keep the tablet and follow the forums here. Something might come up one day that would bring it back to life
As the tablets age, that "4 reported incidents" is sure to rise. Also, there have been lots of other incidents not as severe but still due to problems with the battery (swelling etc.).
Get a refund, but keep in mind you can't ship the tablet back without special permissions, at least not in the U.S. and many other countries. The box they give us to send in the return one is specially lined, and contains the appropriate markings, and the airbill they give us accounts for the special status of the battery.
If you don't drop the tablet off at a recycler/disposer of electronics, at least take the battery out and drop that off.
I have gaps mostly all over the edge as in the pics. Please zoom in to see them clearly. Is this normal? Manufacturing defect?
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
HuskQi said:
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
Click to expand...
Click to collapse
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
CraigNX said:
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
Click to expand...
Click to collapse
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
I've been lucky with my experiences although there quality control is meh. I also had reboot issues with my S6. The S6 was purchased from an official retailer which took no responsibility but Samsung told me to send it directly to them. Had it back within 2 weeks with a brand new charging board and motherboard which solved the reboot issue. Even had one of their reps call me to make sure the problem was fixed which was astonishing.
Then as per my above post, with my S7 rebooting (purchased from Samsung store this time), they went through the trouble of getting me brand new handsets each time until eventually I got one that worked.
cocagenda2 said:
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
Click to expand...
Click to collapse
Do you mean you got phone with same problem again after replacement also?
HuskQi said:
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
Click to expand...
Click to collapse
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
CraigNX said:
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
Click to expand...
Click to collapse
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
HuskQi said:
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
Click to expand...
Click to collapse
How you were able to find the batch of your devices?
Hey all,
I'm getting sent a replacement from Google due to my current device having a faulty power button. (It works whenever it feels like it)
Are the refurbished phones clean looking like new phones? I love the look of the phone itself and have had bad experiences with refurbs (HTC).
And since it's from the Google Store, it's still rootable?
I would assume yes it's still Rootable. The refurbished units are good but I notice there was two scratches on the edge of the housing with mine. I assume it was there due to a previous screen replacement.
Should still be rootable..
If the phone you sent them was a Google bought phone yes it is rootable. If you sent them a Verizon phone probably not.
I haven't gotten a refurbished Pixel. Luckily I haven't needed it, but I did get a refurbished Nexus 5X because it boot looped, and it looked brand new.
I just received a refurbished phone and I wouldn't have even been able to tell it wasn't brand new.
Thanks everyone for replying. I received my refurbished unit and like everyone said, it looked brand new! Only issue was that Sprint was unable to get it working on their Network. For some reason, the IMEI and the MEID were entirely different. I went through 4 techs before the last one informed me that those two numbers should only be off by one, and mine were entirely different. So, Google is sending me out another refurbished one.
Wish me luck. ?
Good luck. I am going on my 4th replacement. First 2 couldn't lock onto gps satellites and my current phone died while on a road trip. I haven't rooted or modded my device and use the chargers+cables I bought from Google. There are only 2 months left for the warranty and afraid I will have an 800 dollar brick after the warranty expires.
Sent from my Nexus 7 using XDA-Developers Legacy app