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Returned My 2ND G2X , Now Im Stuck With Blackberry :-(

Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.

i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.

charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?

was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.

it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.

You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.

grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets

suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?

Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App

crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.

My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.

suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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but this doesn't apply if i bought it online through tmo, correct?

crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.

crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.

Nexus 5 warranty replacement really new?

Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?

Its brand new.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
It will be continued!
Sent from my Nexus 5 using Tapatalk

Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
Are they requiring you to give them the original box and accessories from the defect unit in return for the replacement? Did they say that the replacement will come with new accessories? If not, then I'd assume its refurbished.
sent from my neXus 5

The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.

Shoops said:
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
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Click to collapse
I just sent mine in for warranty and they told me the same thing. The phone I received was new in the box. I put my old one back in its original box with original accessories and sent that one back. I ordered my replacement through the link in an email and got it within a week. I placed my order on the 3rd or so of this month. Sounds like yours will be new.

I had my Nexus 4 replaced last year, and then my Nexus 5 a month ago. Google doesn't deal with refurbs, they just send you brand new devices.

Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.

Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.

eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
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Good point, makes sense.

eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
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Click to collapse
Makes me wonder what they do with all the defective ones? I guess they fix them up and have them on standby for when production stops?

Shoops said:
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
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There is no updated model, however. Only variations.
Sent from my Nexus 5 using Tapatalk

I ordered my Nexus brand new and it stated 3-4 weeks to ship and I received it 2 days later.
Sent from my Nexus 5 using Tapatalk

It should be brand new but you have to wait long time. It's inconvenience.
Sent from my Nexus 5 using Tapatalk

A refurb one
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...

juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
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Click to collapse
Yes they only replace N5s with refurbished devices now. They are supposed to be in "as new" condition so if you notice any cosmetic damage you can send it back.

juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
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Click to collapse
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.

bionemesis said:
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
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I just sent in my old Nexus 5 that randomly shut off and got stuck on the boot screen and when trying to go through fast boot to recovery, the recovery was gone... nothing but a black screen.
I received a refurbished 32 gig to replace my old phone. Looks brand new, not a scratch on it. The process couldn't have been any easier.

I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...

vnvman said:
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
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@vnvman What do you mean by "not were 403k".. I know that this means that is manufactured in 3rd month of 2014. In fact i have this number on my S/N written on my box...did yo heard something bad about 403k shipment??
.. I bought it in online shop with good reputation in my country as completely new ..all tho i have yellow tint screen.
Could it be refurb:what:
Sent from my Nexus 5

Dead pixel. Having 2nd thoughts.

I've since then requested a return slip via Amazon since I saw a dead pixel last night while watching a video. When the video cut to a black screen, I noticed a tiny little blue dot that was not part of the video. I've confirmed it via some pixel checker apps and it is indeed a dead pixel. This is somewhat an eye opener as to the quality of this phone. I love the phone, but the hardware and even customer support lacks a lot. I've sent numerous emails to customer support with no reply back. And it wasn't even about anything major. It's not just the dead pixel that sparked this thought about returning the phone. As many have said, the tap to wake feature is iffy and only works when it wants.
I'm afraid to try my chances again with this phone, but I've been back to the basics of researching into another device. Gut instincts should've went with the HTC One M9. But the amazing price of this phone was hard to pass up. For anybody who has since returned this phone (and hopefully still lurk this subforum) could you let me know why you returned it and which phone you got to replace it? I might press my luck again and buy it again once I receive my refund. Hoping I get one from another recent batch.

Just an update...I sent back the phone today to Amazon for a full refund and in the meantime I ordered another one just so I can get a replacement quicker rather than having to wait 2-6 days for my refund to show up then order another one, but this time I placed an order through Alcatels main website and during checkout it asked me to select shipping speed and there was Standard, 2 day and 1 day, and for the hell of it I wanted to see how much 1 day shipping was and the total said it was 0.00 and the final cost was still only $249.99 which is the main cost of the phone. I was able to successfully place my order with the 1 day shipping method for 0.00. Not sure if my order will still go through but it will be interesting to see.

You should've stuck with Amazon tho, because if something else happens it easier to go thru Amazon for return then thru Alcatel
Sent from my 6045I

Medina623 said:
You should've stuck with Amazon tho, because if something else happens it easier to go thru Amazon for return then thru Alcatel
Sent from my 6045I
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Yeah I thought about that after I purchased through Alcatel. Thing is, the phone was shipped via Amazon and it even said so during the checkout process. So if anything goes wrong I might still be able to return it hassle free.

brian117 said:
Yeah I thought about that after I purchased through Alcatel. Thing is, the phone was shipped via Amazon and it even said so during the checkout process. So if anything goes wrong I might still be able to return it hassle free.
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You will not be able to return through Amazon so easily. That's what happened to me when I got this for my wife. We actually had to go through a ton of freaking hoops(according to my wife) to make it happen.
We were supposed to send it straight to alcatel and wait 3 weeks. My wife did her thing (whatever that is) and was able to have them do it through Amazon.

Jammol said:
You will not be able to return through Amazon so easily. That's what happened to me when I got this for my wife. We actually had to go through a ton of freaking hoops(according to my wife) to make it happen.
We were supposed to send it straight to alcatel and wait 3 weeks. My wife did her thing (whatever that is) and was able to have them do it through Amazon.
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Hmm. Well hopefully this replacement phone won't have any flaws. Right away I noticed the box was in better condition than the last one and it seems the speakers are louder. I must've got one from a new batch because I didn't have to install the startup update since it came preinstalled already. So its a newer device it seems. Oh well. Thanks for your input I'll remember that if I ever have to return it again.:thumbup:

brian117 said:
Hmm. Well hopefully this replacement phone won't have any flaws. Right away I noticed the box was in better condition than the last one and it seems the speakers are louder. I must've got one from a new batch because I didn't have to install the startup update since it came preinstalled already. So its a newer device it seems. Oh well. Thanks for your input I'll remember that if I ever have to return it again.:thumbup:
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Amazon sucks balls when it comes to getting packages in good condition. Every single thing that I have purchased from them this year so far has come in an extremely damaged box. UPS does not give a crap for sure!!!

Jammol said:
Amazon sucks balls when it comes to getting packages in good condition. Every single thing that I have purchased from them this year so far has come in an extremely damaged box. UPS does not give a crap for sure!!!
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I rarely order directly from Amazon's fulfillment just based on their rule of ordering $35 or more for free shipping if I wanted something for only $10. I usually go the third-party route who offer free shipping with reliability. But since Alcatel only uses Amazon's fulfillment center, I had no choice. But yeah my first Idol 3 box was smashed in the corner and had weird water stain marks on the front and sides. I had a feeling it was going to be a defective unit just from the box.

Class-action lawsuit targets LG over legendary G4, V10 bootloop issues

https://arstechnica.com/tech-policy...ets-lg-over-legendary-g4-v10-bootloop-issues/
About freaking time!
I will never buy buy another LG device again, every LG device I have owned has had at least 2 to 3 fatal flaws.
On the case of LGV10 I have experienced: Overheating, Failed Finger Print Readers, Image Retention/Burn in and finally the dreaded boot loop of death that is very real and common to ALL LGV10's and going back as far the G4.

I guess I was one of the lucky ones. Haven't had many of those issues. Only the image retention but since I started using the Blue Filter app, no more image retention. Been using this phone for almost a year and a half now. Did switch to the Note 4 briefly but came back to this phone. Love the fingerprint scanner, no issues with it, even with using Zerolemon battery & case. Also the always on 2nd screen is so useful.
Sent from my LG-H901 using Tapatalk

No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.

Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
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my v10 is finally exhibiting signs of oncoming failure. It's randomly freezing now, and it's not a software issue since it still happens if I go back to totally stock with no root or extra apps installed.

I am on my third V10, the first two were victims of said bootloop issue

I have mine for a year now, without any problems...

I'm on my second V10 first had endless bootloop and this one has screen burn in.

Bought mine on launch (2015-10-31) finally bootlooped this past Tuesday and of course it happens 3 months after the warranty extension that others have reported. I didn't even hear about the warranty extension until it was already too late otherwise I would have had it looked at because of screen image retention/ghosting. Requested an RMA# so I'll see what happens after they get it.
Anyone know if they'll even care it was rooted when it died? Will they try to claim I broke it?
UPDATE: While trying to recover my data the phone stopped charging so it was completely dead when they got it. LG repaired my phone for free, not counting shipping, their turnaround was 2 days.

On my third, got my replacement and then got home and it was ****ing up already. Had another one sent out 3 hours later. This one is already ****ing up as well. It also has some ****ing malware that came with it that I cant get rid of no matter how many times I reset it back to factory. I was looking at getting the V20, but at this point I am probably going to go with an Asus Zenfone 3 Deluxe next.

Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
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No there not actually there simply replacing them (with other faulty unit) within their un-publicissd 18 Month from manufacturing date as opposed to only modern there one year from. Purchase Date so they have done exstreamly. Little and depending on what country we are talking about the likly broke some laws by continuing to sell the devices after they new thew were found. Faulty (witch we k ow as they admitted it) sound alot like a car dealer taking the bulb put out the cheack engine light before you bought it, I assume it this happened to you would see it as the rest of us see this

I got a refurbished one from eBay about 6 mos ago. Never had the bootloop issue but getting the image burned screen sometimes and it overheats and is very slow from time to time at that time I just reboot it. Other than that everything else is alright.

Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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In my case I was looking for 64 GB or more internal + SD + removable battery, there aren't many phones with that combo left so yeah I'd easily buy it again at that price especially if it's New. It's still a nice phone and supposedly will get N. If not for the bootloop issue I could see this phone being viable for another 3 years barring some major tech change.
I saw someone on reddit mention they purchased their V10 using a credit card (Amex) that offers extended warranty coverage and they were able to make a claim without having to send in their - I presume dead - phone. So I'd highly recommend buying with a CC that offers extended warranty, if you are buying one, that way you have some peace of mind if you find yourself with a dead phone and LG has stopped free repairs.

My third V10 bootlooped again over the weekend. I was scrolling through Facebook and the phone froze. I pulled the battery and it just rebooted over and over... I went to my local T-Mobile store and the rep said that I was the third person to come in there within the past few days with the same issue. The rep also said that my phone was no longer under warranty and made a phone call to tech support to see what they could do. They agreed to a warranty replacement since I had this problem so many times before. I told the rep that I didn't want another LG V10 or any LG for that matter, however, in order to Jump I had to turn in a working phone. The rep told me they would file the warranty claim and as soon as the phone arrived in the store, they would let me immediately turn it in and upgrade. I was holding out until the fall to see if the Note 8 would get released but seeing as how I can no longer wait, I think I'm getting a S8+.

Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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Paid 129 for my phone it has an image retention issue but. Seeing as I get a he'll of a lot of hardware for 129 I would not mind again and again

I just had to send my phone in to LG and get the motherboard replaced. It cost me nothing, had the phone at least a year and a half at that point. Called up LG and talked to a rep and said it started randomly rebooting and then wouldn't turn on, he knew exactly what I was talking about and knew of the issues with the G4 and V10. Followed a few steps online through their webpage and had no issues. Only downside is that it came back with Nougat on it, so no root or exposed yet.

another dead pixel thread; possibly high defect rate?

hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
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my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!

I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.

I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.

Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!

zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.

zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
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i swear, they pasted that line into EVERY single response i received. it got annoying fast.

bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
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i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..

JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
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good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!

williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
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That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.

bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
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i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.

It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.

Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!