Hey guys,
Time for a little advice. I have the HTC One XL on ATT, and began to notice sever screen rippling on the sides and middle of my device. So, naturally, I called warranty and had it replaced. That replacement came back with screen ripples worse than the original device. So I called again, and they overnighted a second replacement. Just came in this morning. 3 dead pixels, and a prominent ripple effect along the left side of the device towards the middle.
I've heard stories about getting it switched for another device, but is that even possible? What are your guy's thoughts?
http://forum.xda-developers.com/showthread.php?t=1839514
from my HTC One XL using Tapatalk 2
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
SkizzMcNizz said:
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
Click to expand...
Click to collapse
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Well unfortunately they send out nothing but refurbs, you just gotta keep going until you get a good one.
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Sent from my One X using Tapatalk 2
superchilpil said:
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
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If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
redpoint73 said:
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
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Click to collapse
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Right. That's what I was saying. The poster above my first post is not a mod.
Sent from my One X using XDA Premium HD app
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
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Click to collapse
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
HTC_Phone said:
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
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So when do you get your replacement??
max63094 said:
So when do you get your replacement??
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Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
HTC_Phone said:
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
Click to expand...
Click to collapse
One x+?
Sent from my One X using Tapatalk 2
superchilpil said:
One x+?
Sent from my One X using Tapatalk 2
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Click to collapse
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
HTC_Phone said:
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
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See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
superchilpil said:
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
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That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
HTC_Phone said:
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
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I had something similar happen to me but I have a replacement center near by so I wouldn't of left until I got a good phone
Sent from my One X using Tapatalk 2
This is why I refuse to get anything refurbished. I'd rather spend extra money for something that wasn't previously screwed up..
Who wants to bet that these refurbs he's been getting were previously ICJ bricks... Anyone?
Sent from my HTC One XL using xda app-developers app
HTC_Phone said:
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
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They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
SkizzMcNizz said:
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
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Who knows what this guy will say. The One X is a high quality phone. I guess it all depends on the rep you get because I've heard reports of people getting credit on their account, and a guy got the GS3. But I won't settle for anything less than the One X
Related
Hey guy, so I'm gonna be returning my 3rd Inspire this coming week.
The 1st one had a few dead pixels and was returned within the initial 30 day grace period through at&t.
The 2nd time the actual screen started to seperate from the frame of the phone and would float near the corners and what I mean is you could lightly push down on the screen in certain spots and see it lift and rise.
When I got the second one, which I have now, it was fine then the GPS completely stopped working and I went to a warranty supper center where you would go after the original 30 day period.
I took it in there with the GPS issue and the guy wouldn't do anything for me and gave me the number for HTC and told me to call them myself and deal with them.
Now, the screen is floating again, and my phone has never been dropped or damaged.
I don't want to put up with this BS anymore and I want a new phone.
I got tired of my Inspire not correctly working and went and bought a Nexus S off contract. I'm happy with it.
What I'm asking is, should I just have it replaced and sell the new one to get some money back for the Nexus purchase or ***** and complain to at&t for a completely different phone?
Sent from my Nexus S using XDA App
I have till the 27th to return my Nexus to best buy, I'm sure they will give me hell for having it so long and wanting to return it..
Sent from my Nexus S using XDA App
Of all the forums I am on for the desire HD/inspire I can't recall one person complaining about their screen coming loose. I would say you are a little hard on your phones. Goodluck with your samsung product.
Very easy on my phone and always handle it with care, it cost a lot of money. Lol
I'm very anal which could also be my problem, but with cost of the phone, contract, insurance and everything else included, I should not have to deal with such issues.
Sent from my Nexus S using XDA App
Lots of us have had the loose screen issue. Lower right corner on my phone had it. Att covered it for me after the grace period.
Sent from my Desire HD using Tapatalk
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Its hard for me to imagine such a solidly built device having so many problems, but yet all i hear is constant complaints from my wife about hers. Lagging or freezing, battery drains etc. it doesnt make any sense to me because I don't have any of theose problems with mine.
Hers was one of the first run as she got it on the day they came out. I wonder if that makes a difference?
I work at one of those device support centers you went to.
That screen issue is a manufacturers defect we've seen a couple of times.
I wouldn't bother calling ATT for a different model phone. They won't do it for you. I'm not saying it to be mean, but just so you don't waste your time. To warranty policy, that first exchange you did within the first 30 days doesn't count towards a warranty exchange. That guy at the device support center should have exchange it though.
If you don't mind, in a private message I would love your phone number so I can look up who handled your ticket in Opus and the date you went there. I know it's asking a lot, but a customer being handled like that needs to be reported to my bosses. Delgreco, and whatever the girls name that took his place at the moment while he's on leave, will not like that.
I would go back to the DSC and see if they will replace it. If they don't, get their ATUID and the managers name, as well as the location, and ask for their store code and shoot me a private message. If worse comes to worse I can do an XBM for you, but I would need pictures of your LDI and the screen stuff sent to me.
Anyway, PM me and keep your personal information, if you choose to go that route, of the forums.
Pm'd
Sent from my Nexus S using XDA App
Should you choose to send your phone number so I can look up the account notes in Opus (I can understand the hesitation to some stranger on a forum) send it to me via PM and not in this thread.
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Guess there are a lot of bad ones. My first inspire had a problem where if you lightly pressed the center of the screen, it would turn off. On my second inspire (one I'm currently using) haven't had any problem with it. And I got it early March or whatever
Sent from my HTC Desire HD A9191 using XDA Premium App
bdpyo said:
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My lower left hand corner keeps popping up too, really annoying.
gunnyman said:
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
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I thank you for that thank you. As I was explaining partially to the OP in PM, the way this rep handled him makes me and the rest of the company that handles the DSCs look bad. At the DSCs, we understand dealing with anyone over the phone is a very big hassle. In fact, we try and keep customers off the phone at our location. Sorry to them, but the script monkeys aren't that helpful. The idea of the DSC is to put the customer in a face to face position with some one both helpful and knowledgeable.
With that said, I will happily extend an open invitation to any XDA member to PM me with questions or concerns. I'm not going to lie and say I can help everyone, but I will try my best.
At this point I would like to help the OP get his situation resolved. If there is no liquid or physical damage to his Inspire, then he has every right to a working device and should no be treated with such disregard.
gadget069 said:
My lower left hand corner keeps popping up too, really annoying.
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Click to collapse
Look at getting it replaced, especially if the camera lens is not aligned close to center in the back of the phone. We have been seeing a trend with the first run of the Inspires with issues like the screen popping up, the bottom volume button becoming jammed, camera not working, and phone not turning on.
If you're willing to wait until tuesday I can send you a list of where the DSCs are in your area if there are any, if not the WSC line would, *hopefully* be able to give it to you quicker.
I'd like to know if there is a DSC in my area. Greenville sc.
Sent from my Desire HD using Tapatalk
My first inspire had dust under the screen and pinholes in the black around the capacitative buttons. At night you could see a few spots where the backlight shined through. The warranty guy looked at me like I was crazy, but hey I'm anal and it needs to be perfect.
Sent from my Inspire 4G using Tapatalk
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Sorry to hear about all of these Inspire problems you guys are having.
I haven't had a single problem with mine, and I've had it since the week they came out.
Sent from my MIUInspire!
trell959 said:
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Click to expand...
Click to collapse
Oh no, you get it fixed yet trell?
Sent from my Inspire 4G using Tapatalk
I have 3 charges on my account and one dumbphone. In most places we use the phone, the charges always get problems like dropped calls and fuzzy/distorted audio on both sides. The dumbphone never gets anything like this. We used to have a DROID x on one of our lines and it never had this problem either. Basically could I complain to vzw about this and get something else?
I am guessing that because they are getting over $200 per month from us they will bend over backwards when we threaten to leave.
Sent from my handheld computer using electromagnetic radiation.
You could probably get a replacement from them, but they'll make you jump through hoops (including a usual 2 identical model replacements). I give them $250 a month, and they didn't budge an inch for me when I complained about the Charge's squealing issue.
I agree with Cilraaz, going to need multiple replacements. I went into the store yesterday trying to get a different phone since I have been dealing with the static popping on received calls. This will be my second replacement (first one had a white line going vertically on my screen). Here is to hoping that the new one they are shipping will have the static popping.
kj1060 said:
I agree with Cilraaz, going to need multiple replacements. I went into the store yesterday trying to get a different phone since I have been dealing with the static popping on received calls. This will be my second replacement (first one had a white line going vertically on my screen). Here is to hoping that the new one they are shipping will have the static popping.
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Click to collapse
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
Sent from my SCH-I510 using XDA
stebomurkn420 said:
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
Sent from my SCH-I510 using XDA
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Click to collapse
But I don't want another Samsung lol. Trying to get a razr so they can't force me to pay for the battery and back cover.
Sent from my handheld computer using electromagnetic radiation.
stebomurkn420 said:
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
Sent from my SCH-I510 using XDA
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I was not given a choice. I was told that my warranty only covers replacement with the same phone.
danstar said:
I was not given a choice. I was told that my warranty only covers replacement with the same phone.
Click to expand...
Click to collapse
I was told you have to have two identical device replacements before they'll swap to another device. Others have gotten different devices on their first complaint by being forceful. It really depends on how you handle the situation, who you get on the phone, and how generous the call center manager is feeling that day.
Well I am going to give this one a chance, but if it is no better than the first, they will not be sending me a second replacement, it will be a different phone.
I'm ready for another phone too. On my 2nd Charge with screech/pop sounds.
Sent from my SCH-I510 using xda app-developers app
I'll have to be honest...I've never encountered any of these sounds and pops that you guys describe...guess I got lucky somehow
Droid Charge powered by TSM Tweaked 2.2 ext4 w/ Transparent ICS 4.0
I really love this phone but the build quality that HTC use to be SOOO well known for seems to have gone out the window. I bought the AT&T One X when it first came out and had to have it replaced atleast 3 different times before my 30 days were up due to a number of different issues. The last one I got I've had for probably 2 months now and everything had been great up until a couple days ago. About a quarter of the way up the screen from the bottom does not recognize touch. If I use an app or something to draw a line down the screen, when I get to that spot it leaves a blank area and then the line starts again when I get past that area. One whole row on the keyboard I can't use any of the letters and atleast one of those letters is part of my gmail address so I can't enter it. When I'm scrolling in say the settings menu, the screen will be real jittery if my finger goes into the area where it's dead at or it will think I'm pressing instead of scrolling and randomly open up menus or apps. I do have insurance on the phone but I know it's not something they will swap in store since I'm past my 30 days so it will have to probably have to be sent for repair and I can almost guarantee they will update it to the latest release so I won't be able to root or anything else. Just curious if anyone else has had issues with the touch screen going out on there One X?
Sucks sorry to hear about your phone... Just terrible bad luck
I've had mine from day one of release and have had no issues what so ever... I'm sorry your having such bad luck with yours
Sent from my HTC One X using Tapatalk 2
Sorry to hear about that. Mine has been solid so far, no known issues/defects.
Going into my first month as a new Telstra customer.
Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.
Tiffany84 said:
Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.
Click to expand...
Click to collapse
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X
I have had no issues with my One X and I've had it for nearly four months now...
ChongoDroid said:
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X
Click to expand...
Click to collapse
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium
Just trade it, they can't deny you because of a hardware issue because you flashed custom.software
Many people send them in unlocked, ruu it to stock and you're good to go
Sent from my HTC One X using Tapatalk 2
Never ever had any of these issues
Sent from my magical box
You may not believe this but I've had 10 One X's and all have had problems. 5 were exchanged in store during the 30 days and 5 were sent as warranty replacements. The one I have now seems to be the most usable but there are still a bunch of problems (wifi signal fluctuates a ton, loud rattling noise when using vibrate). I've never seen a phone this nice but with so many quality control issues. All of the One X's I've had have gotten really hot with use.
Sent from my One X using xda app-developers app
ive never had any problems with this phone whatsoever, (Knock on wood) other than getting alittle warm playing a game while its charging
I feel your pain, bro. I purchased my Intl One X at full price at the time, which was $669.00 USD. It died two weeks later when the charging/data port stopped working. I sent it into HTC and after many phone calls to Tier 2 escalations and 2 months, they finally told me they could not repair my phone because of an Apple injunction on importing the motherboards to the US. This is how I came to be with the One XL.
The whole experience was IMO completely ridiculous and I've never experienced such horrible customer service from any company ever. They even tried to charge me to diagnose the problem with my phone. I fought them and got them to pay for the fee themselves. If I had paid it, would they have refunded it a month later when they told me that they couldn't fix my phone? Doubt it!
I got to use my original One X for a full two weeks before it died. Spent 2 months badgering HTC America about where my phone is, when is it going to be fixed, whats wrong with it, etc... only to be told "Sorry, you're ****ed!"
This story repeats itself tons of times in the One X forums from many different users. While I think the One XL is sweet (only because of LTE, if I had to use HSPA+ I'd still be really pissed and probably wouldve just sold it) I'll never buy or recommend HTC again.
Yeah I'm on my third now. Speaker keeps dying. Volume is so low that it's impossible to hear anything.
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
ECEXCURSION said:
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
And why is that?
Sent from my HTC One X
ChongoDroid said:
And why is that?
Sent from my HTC One X
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Click to collapse
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS
blade30p said:
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS
Click to expand...
Click to collapse
Cool story Hansel, show me one supporting link that suggests unlocked bootloader returns are the reason for high insurance rates. Tell me it's the modding communities fault and not every Tom, ****, and Harry that returned their phone because it was too quiet, too bright or it hurt their feelings.
Any other burning questions Gertrude?
Sent from my HTC One X
lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
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Click to collapse
3 months ago I would have disagreed w you. But now I totally concur. The QC of HTC is just horrendous.
lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
Apple? Sure. But Samsung? No. I just bought the HTC One X because I replaced my Galaxy S III so many times for various problems that AT&T would not exchange it anymore. Also, my third Nexus 7 is on the way. I think quality control has gone downhill across the board.
Sadly I shattered my X's screen :crying: and I'm going to get it replaced with my insurance, they send me the new phone and I send them the broken one back. As far as I can tell there's no way I can check or have them check that the phone's still on 1.85 and I absolutely can't live without root. Any ideas to help me out? (AT&T One X)
you may be able to this.. idk it was sure if you need root but maybe something along this line. http://forum.xda-developers.com/showthread.php?t=1671135
beamed from the XL
If it comes with 2.20 you are toast. There is no known root or BL unlock for phones that come with 2.20. Its hit or miss what you will get.
Sent from my HTC One X
quarlow said:
If it comes with 2.20 you are toast. There is no known root or BL unlock for phones that come with 2.20. Its hit or miss what you will get.
Sent from my HTC One X
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Yeah I think I'm going to call AT&T today and see if there's any way we could work something out. Hopefully since one of the reps at my local store is actually knowledgeable when it comes to rooting and modding etc. he can help me out.
SU1CiDE said:
Yeah I think I'm going to call AT&T today and see if there's any way we could work something out. Hopefully since one of the reps at my local store is actually knowledgeable when it comes to rooting and modding etc. he can help me out.
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Your replacement will come from asurian. If you get a refurb find a flaw with it and they will send you a brand new one which will likely not have 2.20.
Sent from my HTC One X using xda premium
U should claim it as lost u pay the same price and u would have a spare phone to fiddle with
Sent from my HTC One X using xda premium
joshua54 said:
U should claim it as lost u pay the same price and u would have a spare phone to fiddle with
Sent from my HTC One X using xda premium
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Do that ^^^:silly:
joshua54 said:
U should claim it as lost u pay the same price and u would have a spare phone to fiddle with
Sent from my HTC One X using xda premium
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I was thinking of doing that haha. I might just for fun, I've taken apart all my old phones so far so maybe I'll add this beauty to the collection of dismembered phones
SU1CiDE said:
I was thinking of doing that haha. I might just for fun, I've taken apart all my old phones so far so maybe I'll add this beauty to the collection of dismembered phones
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Maybe you could swap screens then if you get a replacement that you can't root.
jordant2 said:
Maybe you could swap screens then if you get a replacement that you can't root.
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I dropped my current phone a few days before the screen shattered and it's just been buggy as hell, it's barely been usable since. Plus I got a defective model in the first place with the WiFi issue which at this point is getting to be the most annoying thing ever. I guess I shouldn't have waited to get a replacement, I was too afraid I'd get a new one with the update but now it seems like it's going to be a very slim chance of getting one without the update
I just got a refurb from AT&T today with 2.20 on it already.
Sending it back. Guess I'll live with some stuck pixels and root, I have 90 days to decide how much it bothers me.
Unless an exploit is found for 2.20...
Sent from my HTC One X
quarlow said:
I just got a refurb from AT&T today with 2.20 on it already.
Sending it back. Guess I'll live with some stuck pixels and root, I have 90 days to decide how much it bothers me.
Unless an exploit is found for 2.20...
Sent from my HTC One X
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I wish I could live with this :/ my screen is pretty much cracked everywhere and it's too buggy since I dropped it
SU1CiDE said:
I wish I could live with this :/ my screen is pretty much cracked everywhere and it's too buggy since I dropped it
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Just realized how lucky I am... My phone dropped from 3 stories into wood... Amazingly I have no issues, just a slightly blue tint on a pinkie sized part of the screen only visible when there's a Grey background and a scratch on the top corner of the chassis. Of course it probably helped I had a zagg screen protector which is scratched slightly at the top.
Sent from my HTC One XL using xda premium
TheNightHawk223 said:
Just realized how lucky I am... My phone dropped from 3 stories into wood... Amazingly I have no issues, just a slightly blue tint on a pinkie sized part of the screen only visible when there's a Grey background and a scratch on the top corner of the chassis. Of course it probably helped I had a zagg screen protector which is scratched slightly at the top.
Sent from my HTC One XL using xda premium
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Yeah you got extremely lucky man! I'm sure as hell going to take as much care as possible with this new phone. Still can't believe I ruined the one I have :/
I filed the claim tonight and should get the NEW phone, not a refurb, tomorrow or Wednesday. Praying it'll come with 1.85...
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
iElvis said:
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
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Take it easy, man. Been good.
Enjoy the One.
iElvis said:
After some wrangling with Customer Service, they're upgrading me early to a One.
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Tried to do that a few weeks ago when One XL #3 took a crap, but the One had just come out and it supposedly wasn't in the CSR's system. I ended up with XL #4, which, so far is working great (and is now rooted and S-off - hurray!).
Good luck with your One!
Thanks for the bootsplash ideas. Might come to the one sections to make some for it after I reign in sense 5.
Sent from my HTC One XL using Xparent Red Tapatalk 2
Helped out a lot of noobs, including me. Shame to see ya go.
HAVE FUN WITH ONLY 2 CAPACITIVE BUTTONS
Take care Bud. You'll be missed by the community!
Sent from my HTC One X using xda app-developers app
iElvis said:
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
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Click to collapse
Thanks buddy, for everything. Enjoy life and the one!
Sent from my HTC One XL using xda app-developers app
This happened to me. Have you tried taking it apart and adjusting that cable that is bent at 90°? That worked for me, but the phone caught on for shortly after. enjoy the one. I'd get it if att wasn't conspiring with HTC to keep away the rooters, and I don't want to pay $650 since the nexus 4 is great for under 400
Sent from my Nexus 4
oppy said:
Tried to do that a few weeks ago when One XL #3 took a crap, but the One had just come out and it supposedly wasn't in the CSR's system. I ended up with XL #4, which, so far is working great (and is now rooted and S-off - hurray!).
Good luck with your One!
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Att didn't trip about you sending back tampered phones ? (relocked bl)
Sent from my HTC One X using xda premium
Nope. I did relock and RUU back to stock each time, but I didn't bother changing the CID back or anything. Heck, the most recent one was S-off.
I haven't had any ROM related issues, though. It was always hardware.
Sent from my NookColor using xda premium
Id get the one also if I didn't have to pay $450 for a "partial upgrade" why pay that much to enter a BS contract when I can hopefully hold out till the nexus 5 rumors start. This will be the longest I've ever used a device as my primary phone lol
Sent from my HTC One XL using Tapatalk 2
The_Zodiac said:
Att didn't trip about you sending back tampered phones ? (relocked bl)
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I have not read a single instance on here of AT&T denying warranty service, or even giving a poo at all, about unlocked bootloader or custom ROM being on a phone. But lots of reports of folks here successfully sending in "tampered" phones for warranty service on a hardware issue.
mirGantrophy said:
This happened to me. Have you tried taking it apart and adjusting that cable that is bent at 90°? That worked for me, but the phone caught on for shortly after. enjoy the one. I'd get it if att wasn't conspiring with HTC to keep away the rooters, and I don't want to pay $650 since the nexus 4 is great for under 400
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I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
Just dropped mine and the screen shattered the other day. Have ensquared so paying $75 to have another one sent to me.
Honestly a little bummed I couldn't get a Samsung gs3 (or onex+) shipped out instead, but ay least I'll still have a phone .
Sent from my HTC One X using xda premium
iElvis said:
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
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I honestly want it, but I don't think my contract is over with the one x until late this year, and I'd rather not pay the cancellation fee :\ or the $650 Google version with aosp or Dev version
Sent from my Nexus 4
mirGantrophy said:
I honestly want it, but I don't think my contract is over with the one x until late this year, and I'd rather not pay the cancellation fee :\ or the $650 Google version with aosp or Dev version
Sent from my Nexus 4
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Lots of people have gotten early upgrades by complaining loudly enough. I was at least six months early.
iElvis said:
Lots of people have gotten early upgrades by complaining loudly enough. I was at least six months early.
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Agreed. I lost my phone about 6 months before my upgrade was due, and ATT was more than willing to send me a One X. I paid a whopping 99 cents for it
Sent from my HTC One X using xda premium
Did you guys have AT&Ts extra insurance, or is this the normal 1 year warranty? My battery has been really screwey recently, keeps getting drained really fast when the phone is sleeping. I'm wondering if I should just go make some noise.
iElvis said:
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
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Click to collapse
There are zero multitasking issue in the new sense 5 port.
Sent from my HTC One XL using Xparent Red Tapatalk 2