I really love this phone but the build quality that HTC use to be SOOO well known for seems to have gone out the window. I bought the AT&T One X when it first came out and had to have it replaced atleast 3 different times before my 30 days were up due to a number of different issues. The last one I got I've had for probably 2 months now and everything had been great up until a couple days ago. About a quarter of the way up the screen from the bottom does not recognize touch. If I use an app or something to draw a line down the screen, when I get to that spot it leaves a blank area and then the line starts again when I get past that area. One whole row on the keyboard I can't use any of the letters and atleast one of those letters is part of my gmail address so I can't enter it. When I'm scrolling in say the settings menu, the screen will be real jittery if my finger goes into the area where it's dead at or it will think I'm pressing instead of scrolling and randomly open up menus or apps. I do have insurance on the phone but I know it's not something they will swap in store since I'm past my 30 days so it will have to probably have to be sent for repair and I can almost guarantee they will update it to the latest release so I won't be able to root or anything else. Just curious if anyone else has had issues with the touch screen going out on there One X?
Sucks sorry to hear about your phone... Just terrible bad luck
I've had mine from day one of release and have had no issues what so ever... I'm sorry your having such bad luck with yours
Sent from my HTC One X using Tapatalk 2
Sorry to hear about that. Mine has been solid so far, no known issues/defects.
Going into my first month as a new Telstra customer.
Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.
Tiffany84 said:
Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.
Click to expand...
Click to collapse
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X
I have had no issues with my One X and I've had it for nearly four months now...
ChongoDroid said:
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X
Click to expand...
Click to collapse
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium
Just trade it, they can't deny you because of a hardware issue because you flashed custom.software
Many people send them in unlocked, ruu it to stock and you're good to go
Sent from my HTC One X using Tapatalk 2
Never ever had any of these issues
Sent from my magical box
You may not believe this but I've had 10 One X's and all have had problems. 5 were exchanged in store during the 30 days and 5 were sent as warranty replacements. The one I have now seems to be the most usable but there are still a bunch of problems (wifi signal fluctuates a ton, loud rattling noise when using vibrate). I've never seen a phone this nice but with so many quality control issues. All of the One X's I've had have gotten really hot with use.
Sent from my One X using xda app-developers app
ive never had any problems with this phone whatsoever, (Knock on wood) other than getting alittle warm playing a game while its charging
I feel your pain, bro. I purchased my Intl One X at full price at the time, which was $669.00 USD. It died two weeks later when the charging/data port stopped working. I sent it into HTC and after many phone calls to Tier 2 escalations and 2 months, they finally told me they could not repair my phone because of an Apple injunction on importing the motherboards to the US. This is how I came to be with the One XL.
The whole experience was IMO completely ridiculous and I've never experienced such horrible customer service from any company ever. They even tried to charge me to diagnose the problem with my phone. I fought them and got them to pay for the fee themselves. If I had paid it, would they have refunded it a month later when they told me that they couldn't fix my phone? Doubt it!
I got to use my original One X for a full two weeks before it died. Spent 2 months badgering HTC America about where my phone is, when is it going to be fixed, whats wrong with it, etc... only to be told "Sorry, you're ****ed!"
This story repeats itself tons of times in the One X forums from many different users. While I think the One XL is sweet (only because of LTE, if I had to use HSPA+ I'd still be really pissed and probably wouldve just sold it) I'll never buy or recommend HTC again.
Yeah I'm on my third now. Speaker keeps dying. Volume is so low that it's impossible to hear anything.
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
ECEXCURSION said:
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
And why is that?
Sent from my HTC One X
ChongoDroid said:
And why is that?
Sent from my HTC One X
Click to expand...
Click to collapse
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS
blade30p said:
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS
Click to expand...
Click to collapse
Cool story Hansel, show me one supporting link that suggests unlocked bootloader returns are the reason for high insurance rates. Tell me it's the modding communities fault and not every Tom, ****, and Harry that returned their phone because it was too quiet, too bright or it hurt their feelings.
Any other burning questions Gertrude?
Sent from my HTC One X
lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
3 months ago I would have disagreed w you. But now I totally concur. The QC of HTC is just horrendous.
lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
Apple? Sure. But Samsung? No. I just bought the HTC One X because I replaced my Galaxy S III so many times for various problems that AT&T would not exchange it anymore. Also, my third Nexus 7 is on the way. I think quality control has gone downhill across the board.
Related
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk
enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
Click to expand...
Click to collapse
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
Click to expand...
Click to collapse
i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App
it still says out of stock on the site if you try to order a new phone.
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.
But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.
Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Click to expand...
Click to collapse
Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)
So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App
ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
Click to expand...
Click to collapse
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
Click to expand...
Click to collapse
The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App
Hello everyone,
Well after glancing this thread, I've noticed that there have been known problems related with touchscreen, dust, and battery life. I can get a brand new sensation sealed for 320 $ off contract. Is it worth it with all these problems? I had a g2x and sold it due to its problems and it seems like the sensation has more problems than the g2x. Also, I won't have a receipt so I can't exchange it like many of you if I have a problem.
I currently have a nexus S that will be faster than the stock sensation. The reason I want to buy this phone is because I need more space and I have a 32 gb sdhc laying around that I can use.
I know that the dust as well as unresponsive touchscreen will be a big annoyance. However, the price makes it so tempting.
What are your thoughts?
Thanks
The risk is that phone may have death grip issue.
Almost every single smart-phone released within the last 2 years, android or otherwise has had a similar concoction of problems, either screen, dust, battery, whatever.
I've had 0 issues with my device and am amazingly happy.
MatMew said:
Almost every single smart-phone released within the last 2 years, android or otherwise has had a similar concoction of problems, either screen, dust, battery, whatever.
I've had 0 issues with my device and am amazingly happy.
Click to expand...
Click to collapse
I have to agree. I have not had any problems.. Going on two weeks now. My battery seems to be getting better the longer I go.
Sent from my HTC Sensation 4G using XDA App
MatMew said:
Almost every single smart-phone released within the last 2 years, android or otherwise has had a similar concoction of problems, either screen, dust, battery, whatever.
I've had 0 issues with my device and am amazingly happy.
Click to expand...
Click to collapse
Thanks for your input. However, my nexus S has been working perfectly with no dust, touchscreen issues etc. I just wish it would have a microsd slot
I would steer well clear of the Sensation until the bootloader situation is resolved. It is pointless 'downgrading' in terms of the performance you will get out of the box and pointless leaving a device that works perfectly for one with a variety of niggling issues.
tonyizhurr said:
Hello everyone,
Well after glancing this thread, I've noticed that there have been known problems related with touchscreen, dust, and battery life. I can get a brand new sensation sealed for 320 $ off contract. Is it worth it with all these problems? I had a g2x and sold it due to its problems and it seems like the sensation has more problems than the g2x. Also, I won't have a receipt so I can't exchange it like many of you if I have a problem.
I currently have a nexus S that will be faster than the stock sensation. The reason I want to buy this phone is because I need more space and I have a 32 gb sdhc laying around that I can use.
I know that the dust as well as unresponsive touchscreen will be a big annoyance. However, the price makes it so tempting.
What are your thoughts?
Thanks
Click to expand...
Click to collapse
It's a dice roll, and no one here has the facts to know what the risks are of getting a bad phone.
It has yet to be determined if the wifi and touchscreen issues are HW or SW or some combination. There's evidence that supports each conclusion. Battery life is probably related to usage, sync options, and some apps, so can be tweaked as on all phones. If the upcoming SW update from HTC resolves the wifi and screen response problems then I'd say the phone is probably worth risking. If not, then who knows?
Without knowing the exact causes and the actual failure rates all you'll get are guesses. My advice, if you buy it have a plan B on how to exit if it turns bad.
I got my sensation launch day, 0 problems except that the front facing camera doesn't outperform many other smartphone ffc's in low light.
You should buy that phone, and you should PM me and tell me how I can get one for that price.
Unless there's just one, then you shouldn't buy it and just tell me how I can.
:-D
Sent from my HTC Sensation 4G using XDA Premium App
Thats a very good price for this awesome machine.
Sent from my HTC Sensation 4G using Tapatalk
I'd steer clear for now just because it seems like the stock rom is going to be a lot laggier than what the Nexus S has to offer. It's laggier even than the Evo3D, for some reason.
Chuck in the battery life, dust under the screen and the probability that you'll develop the touchscreen wonkiness over time, and I'd wait until it's been properly updated
No issues on my end.. phone is working great for me. I think the battery life issue is way overblown (power users who will never find an OEM willing to make a battery that meets their needs but is overkill for the average user). The tech blogs show the the Sensation to be above average and better than the other "superphones" I checked; http://www.laptopmag.com/review/cell-phones/htc-sensation-4g.aspx?mode=benchmarks&cids=2804,2800,pa
I find it highly convenient that you chose to link to one of the few sites that rated the Sensation above its main rival. I'm not saying the Sensation is a bad device as I would have bought one weeks ago had the bootloader been unlocked or HTC bothered to release a timetable for it. However the fact remains that the vast majority of sites put the Sensation second in every category bar build quality and Sense (which comes down to personal preference and at least you have the option to change things on rival devices).
So your giving advice and you dont even own the phone?
I find it funny you guys mentioned dust under screen like it's widespread issue everyone has. But truthfully it's not . Nor does every phone suffer from screen responsive issues.
I know these for a fact cause I had 3 sensations none of them had the same issues. In fact none of them had dust under the screen. The phone I have in my hands right now. Has been nothing short of perfect. I have not had any issues.
Sent from my HTC Sensation 4G using XDA Premium App
Scoop24 said:
The phone I have in my hands right now. Has been nothing short of perfect. I have not had any issues.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
For how long? Give us an update in 2 weeks.
No issues on my end.
Sent from my HTC Sensation 4G using XDA Premium App
samnada said:
For how long? Give us an update in 2 weeks.
Click to expand...
Click to collapse
Ok well in 6 days it will be the 2 week mark. So I will let u kno then.
Sent from my HTC Sensation 4G using XDA Premium App
Scoop24 said:
Ok well in 6 days it will be the 2 week mark. So I will let u kno then.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Not giving you a hard time, I've just seen way too many posts saying the phone was perfect for X days, then all of a sudden it started degrading. Same happened to me, 5 days perfect, by day 7 totally dead. Hopefully I'll get lucky on the replacement, but I'm only semi-optimistic.
Buy it and sell it on ebay ...you can get around $500 for it either way buy and and figure out what you wanna do later
Scoop24 said:
So your giving advice and you dont even own the phone?
I find it funny you guys mentioned dust under screen like it's widespread issue everyone has. But truthfully it's not . Nor does every phone suffer from screen responsive issues.
I know these for a fact cause I had 3 sensations none of them had the same issues. In fact none of them had dust under the screen. The phone I have in my hands right now. Has been nothing short of perfect. I have not had any issues.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I find it funny how you say the phone is perfect AFTER mentioning the fact it's your third one. If the issues you experienced merited changing TWICE, then I can hardly see this as reliable phone
TheSobadef said:
I find it funny how you say the phone is perfect AFTER mentioning the fact it's your third one. If the issues you experienced merited changing TWICE, then I can hardly see this as reliable phone
Click to expand...
Click to collapse
Actually the 1st one had issues overheating ect. The 2nd one was fine I just wanted the sharp screen. I got the phone with my preffered screen and it's giving no issues 1 week in. But if you wanna judge a phone off someone else's experience or off a few bad phones in a batch. Then to each his own.
Sent from my HTC Sensation 4G using XDA Premium App
Hey guy, so I'm gonna be returning my 3rd Inspire this coming week.
The 1st one had a few dead pixels and was returned within the initial 30 day grace period through at&t.
The 2nd time the actual screen started to seperate from the frame of the phone and would float near the corners and what I mean is you could lightly push down on the screen in certain spots and see it lift and rise.
When I got the second one, which I have now, it was fine then the GPS completely stopped working and I went to a warranty supper center where you would go after the original 30 day period.
I took it in there with the GPS issue and the guy wouldn't do anything for me and gave me the number for HTC and told me to call them myself and deal with them.
Now, the screen is floating again, and my phone has never been dropped or damaged.
I don't want to put up with this BS anymore and I want a new phone.
I got tired of my Inspire not correctly working and went and bought a Nexus S off contract. I'm happy with it.
What I'm asking is, should I just have it replaced and sell the new one to get some money back for the Nexus purchase or ***** and complain to at&t for a completely different phone?
Sent from my Nexus S using XDA App
I have till the 27th to return my Nexus to best buy, I'm sure they will give me hell for having it so long and wanting to return it..
Sent from my Nexus S using XDA App
Of all the forums I am on for the desire HD/inspire I can't recall one person complaining about their screen coming loose. I would say you are a little hard on your phones. Goodluck with your samsung product.
Very easy on my phone and always handle it with care, it cost a lot of money. Lol
I'm very anal which could also be my problem, but with cost of the phone, contract, insurance and everything else included, I should not have to deal with such issues.
Sent from my Nexus S using XDA App
Lots of us have had the loose screen issue. Lower right corner on my phone had it. Att covered it for me after the grace period.
Sent from my Desire HD using Tapatalk
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Its hard for me to imagine such a solidly built device having so many problems, but yet all i hear is constant complaints from my wife about hers. Lagging or freezing, battery drains etc. it doesnt make any sense to me because I don't have any of theose problems with mine.
Hers was one of the first run as she got it on the day they came out. I wonder if that makes a difference?
I work at one of those device support centers you went to.
That screen issue is a manufacturers defect we've seen a couple of times.
I wouldn't bother calling ATT for a different model phone. They won't do it for you. I'm not saying it to be mean, but just so you don't waste your time. To warranty policy, that first exchange you did within the first 30 days doesn't count towards a warranty exchange. That guy at the device support center should have exchange it though.
If you don't mind, in a private message I would love your phone number so I can look up who handled your ticket in Opus and the date you went there. I know it's asking a lot, but a customer being handled like that needs to be reported to my bosses. Delgreco, and whatever the girls name that took his place at the moment while he's on leave, will not like that.
I would go back to the DSC and see if they will replace it. If they don't, get their ATUID and the managers name, as well as the location, and ask for their store code and shoot me a private message. If worse comes to worse I can do an XBM for you, but I would need pictures of your LDI and the screen stuff sent to me.
Anyway, PM me and keep your personal information, if you choose to go that route, of the forums.
Pm'd
Sent from my Nexus S using XDA App
Should you choose to send your phone number so I can look up the account notes in Opus (I can understand the hesitation to some stranger on a forum) send it to me via PM and not in this thread.
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Guess there are a lot of bad ones. My first inspire had a problem where if you lightly pressed the center of the screen, it would turn off. On my second inspire (one I'm currently using) haven't had any problem with it. And I got it early March or whatever
Sent from my HTC Desire HD A9191 using XDA Premium App
bdpyo said:
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My lower left hand corner keeps popping up too, really annoying.
gunnyman said:
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I thank you for that thank you. As I was explaining partially to the OP in PM, the way this rep handled him makes me and the rest of the company that handles the DSCs look bad. At the DSCs, we understand dealing with anyone over the phone is a very big hassle. In fact, we try and keep customers off the phone at our location. Sorry to them, but the script monkeys aren't that helpful. The idea of the DSC is to put the customer in a face to face position with some one both helpful and knowledgeable.
With that said, I will happily extend an open invitation to any XDA member to PM me with questions or concerns. I'm not going to lie and say I can help everyone, but I will try my best.
At this point I would like to help the OP get his situation resolved. If there is no liquid or physical damage to his Inspire, then he has every right to a working device and should no be treated with such disregard.
gadget069 said:
My lower left hand corner keeps popping up too, really annoying.
Click to expand...
Click to collapse
Look at getting it replaced, especially if the camera lens is not aligned close to center in the back of the phone. We have been seeing a trend with the first run of the Inspires with issues like the screen popping up, the bottom volume button becoming jammed, camera not working, and phone not turning on.
If you're willing to wait until tuesday I can send you a list of where the DSCs are in your area if there are any, if not the WSC line would, *hopefully* be able to give it to you quicker.
I'd like to know if there is a DSC in my area. Greenville sc.
Sent from my Desire HD using Tapatalk
My first inspire had dust under the screen and pinholes in the black around the capacitative buttons. At night you could see a few spots where the backlight shined through. The warranty guy looked at me like I was crazy, but hey I'm anal and it needs to be perfect.
Sent from my Inspire 4G using Tapatalk
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Sorry to hear about all of these Inspire problems you guys are having.
I haven't had a single problem with mine, and I've had it since the week they came out.
Sent from my MIUInspire!
trell959 said:
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Click to expand...
Click to collapse
Oh no, you get it fixed yet trell?
Sent from my Inspire 4G using Tapatalk
Hey guys,
Time for a little advice. I have the HTC One XL on ATT, and began to notice sever screen rippling on the sides and middle of my device. So, naturally, I called warranty and had it replaced. That replacement came back with screen ripples worse than the original device. So I called again, and they overnighted a second replacement. Just came in this morning. 3 dead pixels, and a prominent ripple effect along the left side of the device towards the middle.
I've heard stories about getting it switched for another device, but is that even possible? What are your guy's thoughts?
http://forum.xda-developers.com/showthread.php?t=1839514
from my HTC One XL using Tapatalk 2
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
SkizzMcNizz said:
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
Click to expand...
Click to collapse
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Well unfortunately they send out nothing but refurbs, you just gotta keep going until you get a good one.
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Sent from my One X using Tapatalk 2
superchilpil said:
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Click to expand...
Click to collapse
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
redpoint73 said:
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
Click to expand...
Click to collapse
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Right. That's what I was saying. The poster above my first post is not a mod.
Sent from my One X using XDA Premium HD app
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
HTC_Phone said:
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
Click to expand...
Click to collapse
So when do you get your replacement??
max63094 said:
So when do you get your replacement??
Click to expand...
Click to collapse
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
HTC_Phone said:
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
Click to expand...
Click to collapse
One x+?
Sent from my One X using Tapatalk 2
superchilpil said:
One x+?
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
HTC_Phone said:
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
Click to expand...
Click to collapse
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
superchilpil said:
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
HTC_Phone said:
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
Click to expand...
Click to collapse
I had something similar happen to me but I have a replacement center near by so I wouldn't of left until I got a good phone
Sent from my One X using Tapatalk 2
This is why I refuse to get anything refurbished. I'd rather spend extra money for something that wasn't previously screwed up..
Who wants to bet that these refurbs he's been getting were previously ICJ bricks... Anyone?
Sent from my HTC One XL using xda app-developers app
HTC_Phone said:
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
Click to expand...
Click to collapse
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
SkizzMcNizz said:
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
Click to expand...
Click to collapse
Who knows what this guy will say. The One X is a high quality phone. I guess it all depends on the rep you get because I've heard reports of people getting credit on their account, and a guy got the GS3. But I won't settle for anything less than the One X
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
iElvis said:
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
Click to expand...
Click to collapse
Take it easy, man. Been good.
Enjoy the One.
iElvis said:
After some wrangling with Customer Service, they're upgrading me early to a One.
Click to expand...
Click to collapse
Tried to do that a few weeks ago when One XL #3 took a crap, but the One had just come out and it supposedly wasn't in the CSR's system. I ended up with XL #4, which, so far is working great (and is now rooted and S-off - hurray!).
Good luck with your One!
Thanks for the bootsplash ideas. Might come to the one sections to make some for it after I reign in sense 5.
Sent from my HTC One XL using Xparent Red Tapatalk 2
Helped out a lot of noobs, including me. Shame to see ya go.
HAVE FUN WITH ONLY 2 CAPACITIVE BUTTONS
Take care Bud. You'll be missed by the community!
Sent from my HTC One X using xda app-developers app
iElvis said:
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
Click to expand...
Click to collapse
Thanks buddy, for everything. Enjoy life and the one!
Sent from my HTC One XL using xda app-developers app
This happened to me. Have you tried taking it apart and adjusting that cable that is bent at 90°? That worked for me, but the phone caught on for shortly after. enjoy the one. I'd get it if att wasn't conspiring with HTC to keep away the rooters, and I don't want to pay $650 since the nexus 4 is great for under 400
Sent from my Nexus 4
oppy said:
Tried to do that a few weeks ago when One XL #3 took a crap, but the One had just come out and it supposedly wasn't in the CSR's system. I ended up with XL #4, which, so far is working great (and is now rooted and S-off - hurray!).
Good luck with your One!
Click to expand...
Click to collapse
Att didn't trip about you sending back tampered phones ? (relocked bl)
Sent from my HTC One X using xda premium
Nope. I did relock and RUU back to stock each time, but I didn't bother changing the CID back or anything. Heck, the most recent one was S-off.
I haven't had any ROM related issues, though. It was always hardware.
Sent from my NookColor using xda premium
Id get the one also if I didn't have to pay $450 for a "partial upgrade" why pay that much to enter a BS contract when I can hopefully hold out till the nexus 5 rumors start. This will be the longest I've ever used a device as my primary phone lol
Sent from my HTC One XL using Tapatalk 2
The_Zodiac said:
Att didn't trip about you sending back tampered phones ? (relocked bl)
Click to expand...
Click to collapse
I have not read a single instance on here of AT&T denying warranty service, or even giving a poo at all, about unlocked bootloader or custom ROM being on a phone. But lots of reports of folks here successfully sending in "tampered" phones for warranty service on a hardware issue.
mirGantrophy said:
This happened to me. Have you tried taking it apart and adjusting that cable that is bent at 90°? That worked for me, but the phone caught on for shortly after. enjoy the one. I'd get it if att wasn't conspiring with HTC to keep away the rooters, and I don't want to pay $650 since the nexus 4 is great for under 400
Click to expand...
Click to collapse
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
Just dropped mine and the screen shattered the other day. Have ensquared so paying $75 to have another one sent to me.
Honestly a little bummed I couldn't get a Samsung gs3 (or onex+) shipped out instead, but ay least I'll still have a phone .
Sent from my HTC One X using xda premium
iElvis said:
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
Click to expand...
Click to collapse
I honestly want it, but I don't think my contract is over with the one x until late this year, and I'd rather not pay the cancellation fee :\ or the $650 Google version with aosp or Dev version
Sent from my Nexus 4
mirGantrophy said:
I honestly want it, but I don't think my contract is over with the one x until late this year, and I'd rather not pay the cancellation fee :\ or the $650 Google version with aosp or Dev version
Sent from my Nexus 4
Click to expand...
Click to collapse
Lots of people have gotten early upgrades by complaining loudly enough. I was at least six months early.
iElvis said:
Lots of people have gotten early upgrades by complaining loudly enough. I was at least six months early.
Click to expand...
Click to collapse
Agreed. I lost my phone about 6 months before my upgrade was due, and ATT was more than willing to send me a One X. I paid a whopping 99 cents for it
Sent from my HTC One X using xda premium
Did you guys have AT&Ts extra insurance, or is this the normal 1 year warranty? My battery has been really screwey recently, keeps getting drained really fast when the phone is sleeping. I'm wondering if I should just go make some noise.
iElvis said:
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
Click to expand...
Click to collapse
There are zero multitasking issue in the new sense 5 port.
Sent from my HTC One XL using Xparent Red Tapatalk 2