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T-Mobile swapping me to the my touch 4g

So thought I was in the clear with this phone, I started having problems again. Called T-Mobile and now they are now sending the my touch 4g NIB. Umm am I getting the shaft here. Bottom line is I want a phone that works. But I don't know much about this phone and am afraid I'm gettting the shaft. I really think T-Mobile is the worst carrier ever!! I knew I should've went with a bigger carrier. Sigh :-(
Sent from my LG-P999 using XDA App

90teggy said:
So thought I was in the clear with this phone, I started having problems again. Called T-Mobile and now they are now sending the my touch 4g NIB. Umm am I getting the shaft here. Bottom line is I want a phone that works. But I don't know much about this phone and am afraid I'm gettting the shaft. I really think T-Mobile is the worst carrier ever!! I knew I should've went with a bigger carrier. Sigh :-(
Sent from my LG-P999 using XDA App
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As far as I'm concerned, you're getting ripped off. That phone came out around November or December of last year? It is also only single core as opposed to dual core, as well as many other advantages the G2x has over it...
I'm not sure of your issues, but obviously a working phone is better than a broken one.

90teggy said:
So thought I was in the clear with this phone, I started having problems again. Called T-Mobile and now they are now sending the my touch 4g NIB. Umm am I getting the shaft here. Bottom line is I want a phone that works. But I don't know much about this phone and am afraid I'm gettting the shaft. I really think T-Mobile is the worst carrier ever!! I knew I should've went with a bigger carrier. Sigh :-(
Sent from my LG-P999 using XDA App
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The mytouch 4g is a really nice phone. Should the g2x be swapped for it? I don't think so. I don't think its a fair trade off especially since a week and a half ago they were giving mytouch 4g's for free on a new contract
Sent from my HTC Sensation Z710e using XDA App

Shafted. I know there is no way I would allow that.

You need to tell them you don't want that phone. You should have known better than to accept it lol.
Sent from my LG-P999 using XDA App

ummm dude i would call them back i mean dont get me wrong i had the mytouch 4g and it is a great phone and there are lots of roms and kernels for it but u just took a step down in terms of speed, processor, screen, etc. they shouldnt have did that nor should u have let them. that phone is not equal to the g2x

sarni84 said:
ummm dude i would call them back i mean dont get me wrong i had the mytouch 4g and it is a great phone and there are lots of roms and kernels for it but u just took a step down in terms of speed, processor, screen, etc. they shouldnt have did that nor should u have let them. that phone is not equal to the g2x
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Tmo offered me a MT4G as well, I kindly declined since I already had one. I just got my third replacement and the screen bleed is even worse than my second lol. Number 4 is now on it's way.

After 5 they offered me to upgrade early on the line so I said yes they let me keep the g2x which runs well just the screen bleeds...I gave in took the sensation for a second phone and hopefully when the update for the g2x comes out ill give my wife the sensation. Best option all the way around...
Sent from my LG-P999 using XDA Premium App

Oh man, working phone you would want, but definitely downgraded in terms of **** on the phone! Call them back! HURRY!

You're getting shafted. Tell them you want a sensation or the ability to upgrade to another phone. Screw a mytouch. A working G2x is much better
Sent from my LG-P999 using Tapatalk

On another note. What the f uck is up with T-Mobile. Its like they have given up on the G2x and insulting it by not offering a sensation .
Sent from my LG-P999 using Tapatalk

jeffreynew23 said:
On another note. What the f uck is up with T-Mobile. Its like they have given up on the G2x and insulting it by not offering a sensation .
Sent from my LG-P999 using Tapatalk
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May have to do with what the manufacturer is allowing them to do.

T-Mobile is not going to offer Sensations to the masses. They cannot send the G2X back to LG since it's outside of 30 days and they would have to eat the cost of the Sensation. Some people got the Sensation but most are not. The only reason why I did is because T-Mobile ****ed up and notated my account with the **** up.

Thank you for the replies. I am not that techy I only know how to follow instructions lol. I can't cancel now, but will be sending them back the mytouch and will be giving them a phone call and telling them they can take the offer and stick it where the sun don't shine! (maybe in not in those exact words, but I will make sure they get the point.) I can't believe how they are not taking care of there customers. This is so frustrating, especially with all the problems that have arose with this phone. I had one Rep tell me flat out "sorry your stuck with it" wtf!? I love this phone. I don't want an excuse to get a sensation or anything like that. I just want it to work damnitt!
Sent from my LG-P999 using XDA App

Tell them you want $120 and the MT4g and it's a fair deal

Even the Galaxy S 4G would have been a better deal....

If you want a mytouch, ask for the upcoming mytouch slide, not the mytouch 4g cr4p.

From a g2x yes its a major downgrade.
Having a mt4g side by side with the x the screen is inferior....majorly inferior. Colors are nowhere near as vivid when compared to the x. Hardware wise.....well battery life is good when rooted and running a good rom. My wife uses it and gets easily all day and she's a realestate agent and emails and calls galore she comes home with 35-50% battery every day. At charge time at night she's down to maybe 25% if she plays on it.
The hardware buttons are nice but come loose after a bit. I do miss trackpad tho.
Regardless its a serious downgrade and should not have been accepted by you.
ITS ALL WONKY!!!

Dayum homie, you got sucker punched on this one. You just traded your brand new Lexus for a last year model Toyota!

princeasi said:
Dayum homie, you got sucker punched on this one. You just traded your brand new Lexus for a last year model Toyota!
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ROFL...couldn't have said it better.
Anyway, yeah...don't let this stand.

Screen Bleed Swap out days are over

After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2

I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA

jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's

techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
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Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL

unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.

jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.

tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
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I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App

brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.

I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App

See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.

Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.

im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal

Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App

TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
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They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App

Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App

PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
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Please look at the date of the last post before reviving dead threads.

People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App

PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...

PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.

When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....

Pressed screen sound

Does the sensation make cracking sounds when you press on the screen with little effort? It is similar to the sound the back battery cover makes when it gets pressed on other devices. Just quivering if its a defect or normal. I think its the noise of the edge of the screen rubbing with the frame of the phone.
Sent from my HTC Sensation 4G using Tapatalk

There are a lot of threads about this. A lot off people are getting new covers from HTC. You can also try to put a little tape on the inside of the cover, to make.it more snug
Sent from my HTC Sensation Z710e using XDA App

so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?

D200P13 said:
so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?
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Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.

aNYthing24 said:
Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.
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What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App

Phily757 said:
What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App
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Currently in the process of getting a warranty exchange.

aNYthing24 said:
Currently in the process of getting a warranty exchange.
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i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?

D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
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+1
Sent from my HTC Sensation Z710e using XDA App

D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
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I'm getting it next week so I'll let you know. I did my exchange through T-Mobile. I tried doing it online, but the CSR rep wasn't picking up on what I said so I just called. They handle all the stuff for me and are sending me a phone from HTC.

I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.

If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App

BlackElvis79 said:
If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App
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If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.

aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
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I agree. i have searched and found a bunch of people that had the creaking sound when pressing on the screen. unsure why but my intention was to find out of it was common and everyone had this issue or not. i also have screen problems at times and that is when i called tmobile about it and at the end mentioned the creaking sound. the back shell is defective thats why its creaking. if i really wanted to start picking things to complain and return the device i would have done that for not having a external sd or small pointless crap like that or how the official case covers holes in the back. i also had pixalation problems on the screen. my biggest problem was just i had to press the screen a bunch of times just to get it to respond. we are paying $500+ for phones so we expect them to work!

aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
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Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App

BlackElvis79 said:
Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App
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On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.

aNYthing24 said:
On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.
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I see your point, but I guess what I'm trying to get at is that me personally, I read up a whole lot on every phone I get before I make that jump to buy. I have "a person" that gets the newest gadgets to me alot cheaper than retail and I still read up. So, if i was gonna pay $600 for a new device, please believe I'd have studied on it long and hard first, knowing all of the pros and cons, and weighing them out. Them making the purchase and being satisfied with what I'd bought because I made a solid decision after thoroughly researching it.
BTW, sorry to hear you got a bad one. So far, the only issue I've had with mine has been the fact that sometimes it takes 5 or 6 tries to unlock the screen cuz the icons move instead of the ring, so I can understand your frustration.
Sent from my Htcclay's SuperCM7 G2 using XDA App

Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App

aNYthing24 said:
I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.
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Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.

rawr4dj said:
Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App
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I think it's software. I'm not having the issue on my new unit, but we'll see. It started appearing on my original after a week or so.
mike2518 said:
Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.
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No, it didn't. Not as far as I can tell.
It's not too bad. Don't see any scratches/dust/or whatever. The speaker isn't as good as my old one and the yellow tint is a bit noticeable, but there's no screen flicker. Other then that it's a pretty good phone.

[Q] On 2nd RMA from screen blobs, should I keep bothering AT&T/Samsung?

So, I RMAed my Skyrocket due to the dreaded AMOLED blobs that Samsung can't seem to get rid of. Mine were somewhat OK when I originally got the phone, but 7mos later they're quite noticeable in some spots. In addition, the screen has that vertical "brushed metal" look to it that's also a pain in the ass.
I got my RMA on Monday, and it had the same damn problem. To top it off, it had a horizontal line on it. However, it didn't have the "brushed metal" effect as bad as my original. Instead, it had what looked like little dust clouds on it.
Naturally, I was pissed. I called AT&T once more, got another RMA (priority shipping included for free!), and got it this morning. Now, it has more spots, a faint brushed metal effect, but no giant blobs or dust clouds. On a more interesting note, the DSLR picked this up as being amber and not green.
So, should I try rolling the RMA dice again, or just going with #3?
EDIT: Got replacement #3 today. It has the same problem, and it's worse than the others! I'm beginning to wonder if this is all pointless.
EDIT 2: Replacement #4 arrived. Same crap, different phone. Not only that, I learned that I have essentially maxed out my AT&T warranty after 4 RMAs. Gotta love that. Going to try Samsung in the morning.
EDIT 3: Replacement #5 has been sitting on my desk for 15 days and I just bothered looking at it. Same problem, getting it DOAed again.
I'm not even bothering with uploading a photo.
EDIT 4: Finally had time for Replacement #6. It doesn't look TOO bad, so I'm thinking that I'll probably go with it. Thoughts, anyone?
Seriously, has anyone gotten better results with these phones?

Keep trying I promise you won't get a perfect one but you can get one a wee better
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Currently on the phone with AT&T setting up RMA 3. Apparently I've reached the limit on open RMAs, so the CSR is seeing what she can do about it.
LOL.

Got the 3rd replacement today. Lo and behold, it has the same problem! To top it off, it's worse than replacement 2! Calling AT&T again to get another.

It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Yea, I'm beginning to think the best thing to do is just that. Hopefully the next one will be at least OK.

specter07 said:
It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Guess I'm just lucky again. What are those things and why do you guys have them?
Sent from my SGH-I727 using Tapatalk 2

mindmajick said:
Guess I'm just lucky again. What are those things and why do you guys have them?
Sent from my SGH-I727 using Tapatalk 2
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The AMOLED screens have a defect, presumably due to the mass-production of the screens. They get darkened "blobs" at low ambient and backlight levels. They have a tendency to grow. Thus, I'm trying to find the best one I can.
In other news, I got replacement #4 today! It has the same problem. Not only that, 4 open RMAs seems to temporarily lock AT&T's warranty system, and now I have to interface directly with Samsung. Lovely.
God, I hate this kind of crap Samsung lets happen to their devices.

Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?

hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
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Ask for a new phone. It is unacceptable that a customer on a contract would be dissatisfied for that long.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

mine has two very small ones on it but i can only see it if i use voodoo display and turn the filter way down.

hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
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Demand a note2 or s3.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

I had to RMA 2 of them, the third one started randomly rebooting itself during calls. I got a hold of warranty replacement and explained to them that this was the third one, and I was not happy, of course they offered to send me a replacement S2 Skyrocket, and I told them NO, I wanted something else. They of course couldn't / wouldn't do it.
They sent me on to a different version of customer service and explained to them everything that happened and I told them that I would not accept another one due to the failure rate. They offered me a new phone, told me I couldn't have an iPhone or Note, but any of their other phones was acceptable. I asked for a garnet red GS III. 24 hours later I had a brand new GS III sitting on my desk. I have not had ANY issues with the S III.
OH and side note, they let me keep the GS II Skyrocket instead of sending it back in. I sent it in to Samsung and they sent me a brand new one back, and so far not a single issue with it either, however it just sits on the desk at home waiting to be used. I decided to keep it as a back up in case the S III had an issue.

Lol I always wondered what the **** those were!
Sent from my Transformer Prime TF201 using XDA Premium HD app

2nd Faulty Replacement, Now what?

Hey guys,
Time for a little advice. I have the HTC One XL on ATT, and began to notice sever screen rippling on the sides and middle of my device. So, naturally, I called warranty and had it replaced. That replacement came back with screen ripples worse than the original device. So I called again, and they overnighted a second replacement. Just came in this morning. 3 dead pixels, and a prominent ripple effect along the left side of the device towards the middle.
I've heard stories about getting it switched for another device, but is that even possible? What are your guy's thoughts?

http://forum.xda-developers.com/showthread.php?t=1839514
from my HTC One XL using Tapatalk 2

Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app

SkizzMcNizz said:
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
Click to expand...
Click to collapse
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.

HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Well unfortunately they send out nothing but refurbs, you just gotta keep going until you get a good one.
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Sent from my One X using Tapatalk 2

superchilpil said:
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Click to expand...
Click to collapse
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?

redpoint73 said:
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
Click to expand...
Click to collapse
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X

HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Right. That's what I was saying. The poster above my first post is not a mod.
Sent from my One X using XDA Premium HD app

The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app

Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.

HTC_Phone said:
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
Click to expand...
Click to collapse
So when do you get your replacement??

max63094 said:
So when do you get your replacement??
Click to expand...
Click to collapse
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.

HTC_Phone said:
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
Click to expand...
Click to collapse
One x+?
Sent from my One X using Tapatalk 2

superchilpil said:
One x+?
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/

HTC_Phone said:
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
Click to expand...
Click to collapse
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2

superchilpil said:
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.

HTC_Phone said:
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
Click to expand...
Click to collapse
I had something similar happen to me but I have a replacement center near by so I wouldn't of left until I got a good phone
Sent from my One X using Tapatalk 2

This is why I refuse to get anything refurbished. I'd rather spend extra money for something that wasn't previously screwed up..
Who wants to bet that these refurbs he's been getting were previously ICJ bricks... Anyone?
Sent from my HTC One XL using xda app-developers app

HTC_Phone said:
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
Click to expand...
Click to collapse
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app

SkizzMcNizz said:
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
Click to expand...
Click to collapse
Who knows what this guy will say. The One X is a high quality phone. I guess it all depends on the rep you get because I've heard reports of people getting credit on their account, and a guy got the GS3. But I won't settle for anything less than the One X