After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
Click to expand...
Click to collapse
Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
Click to expand...
Click to collapse
I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
Click to expand...
Click to collapse
This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App
TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Click to expand...
Click to collapse
They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Click to collapse
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
Click to expand...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
Related
If you are tired of doing exchanges and still want to keep the phone, call LG. I just talked to them. Voiced my concerns and they told me they haven't heard a single thing about this issue. I'm a little surprised that they have no record on it. They did offer to fix the phone and it would take 5-7 days. I'm considering it..
1 (800) 243-0000
ericc191 said:
.....s and they told me they haven't heard a single thing about this issue. I'm a little surprised that they have no record on it.
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Which issue?
azsl1326 said:
Which issue?
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The bleeding. If we don't complain and make it an issue, LG will keep making them all messed up.
do u have the number id like to call
sent from my G2X with no regrets
LG #
ericc191 said:
If you are tired of doing exchanges and still want to keep the phone, call LG. I just talked to them. Voiced my concerns and they told me they haven't heard a single thing about this issue. I'm a little surprised that they have no record on it. They did offer to fix the phone and it would take 5-7 days. I'm considering it..
Click to expand...
Click to collapse
rich2thad said:
do u have the number id like to call
sent from my G2X with no regrets
Click to expand...
Click to collapse
As would I...the # in the phones manual didn't get me anywhere. Well, except India I think...
@ eeric191 Could you post the # you used?
1 (800) 243-0000
ericc191 said:
1 (800) 243-0000
Click to expand...
Click to collapse
thank you.
MODS please sticky
so we can make sure this issue can somehwat recognized and handled
sent from my G2X with no regrets
I called tmo and they gave me a number to LG. They also said they haven't heard about the LCD bleeding or reboots. Here is the number 8007938896
Sent from my Intel Quad Core Ultra Super Amoled Plus NEC Nemesis...its a custom device.
I just got off the phone with two LG customer service representatives, and neither one of them said they knew about it. In fact, the last one I talked to blamed it on the user, stating that it was solely based on "device abuse". She then went on to rant about how underage kids shouldn't be given smartphones.. I actually at one point muted my phone, went to grab a beer and when I came back she was still ranting.. Which I then swiftly hung up on her.
Its obvious with my experience from LG that they don't care too much. Good luck to whoever else calls lol.
Sent from my rooted G2X
DrowsyMalice said:
I just got off the phone with two LG customer service representatives, and neither one of them said they knew about it. In fact, the last one I talked to blamed it on the user, stating that it was solely based on "device abuse". She then went on to rant about how underage kids shouldn't be given smartphones.. I actually at one point muted my phone, went to grab a beer and when I came back she was still ranting.. Which I then swiftly hung up on her.
Its obvious with my experience from LG that they don't care too much. Good luck to whoever else calls lol.
Sent from my rooted G2X
Click to expand...
Click to collapse
You had a MUCH different experience with LG then I have had in the past, and I've bought multiple devices from them. Only my TV went out within the 1 year warranty, and they promptly came and fixed it back to new.
Option #1, then Option #4, then Option #1, then Option #2...
LOL
yeah right
after 1000 of you call than ill call and i bet you the phone they sy oh really we havent had complaints of that. its no differnece than verizons bullcrud line of we love you as a customer. i bet thats taped to their monitor. i told them if they loved me as a customer than they would lower their prices and actaully come out with the latest phones at same time as everyone else not 3-4 months after.
everytime i have called verizon its always we love you as a customer. just as it will always be really we never heard of that problem.
of those that called today someone had to call first. did anyone get a yeah we were notified of that today and trying to figure out whay that is. or did you all get we never heard of it.
Call and the guy didn't seem to thrilled. Anyway, he noted it and sent it out.
I couldn't post the link to LG's customer service site, due to insufficient amount of posts, but you can google LG USA and find it there. They have the same 800 number listed as well as email and live chat options.
I just sent them an email and plan on iniating a live chat with them tomorrow and archiving the chat session to document that the screen bleed problem was addressed to them and to document any response they may have.
I suppose if we have enough people saving copies of the chat session then they can't claim that nobody has brought this issue to them.
Man, LG USA Mobile's website doesn't even list the G2x on there.
You see the G2x for a brief moment as the page is loading, but once it's finished loading then the G2x disappears. I guess they don't want to market the phone on their official website.
I've attached a picture for the screenshots.
flexnix said:
Call and the guy didn't seem to thrilled. Anyway, he noted it and sent it out.
Click to expand...
Click to collapse
LG is sending you an Advanced Replacement? or the LG rep just sent out your complaint and "that's it"...?
Well, I just returned my G2x for a full refund. They tried to make me pay a $10 dollar restocking fee, but I told them "no." Anyways, I'll pick it up again in a few months, once all the bad batches are out of circulation.
Got a sweet deal on a used Nexus One. Looks brand new and hasn't even been rooted. I asked the guy if he had rooted it and he thought I was asking about plants or something, heh.
I didn't have time to look at the O2x pages, but did anyone else browse over there and find the same problems? If you did, we should also let them know the deal
There have been over a thousand views on this thread, and only a few have indicated the LCD bleeding and other issues. I think the reason LG is acting unaware is because it is only a handful of folks that are affected. Most people got a good device. Yet it sounds like there is recourse for those who are having issues. good luck folks. I bought mine in store intentionally, tested there and was on my way. I still can't give up my Vibrant, lol. I love that phone. I know once I start throwing ROMs on this Gx2 I will love it too. I love you!
mikett26 said:
Man, LG USA Mobile's website doesn't even list the G2x on there.
You see the G2x for a brief moment as the page is loading, but once it's finished loading then the G2x disappears. I guess they don't want to market the phone on their official website.
I've attached a picture for the screenshots.
Click to expand...
Click to collapse
I see it on the site
So if you go to T-Mobile's site and search for the G2x the only products that come up are the home dock and the car dock.
Any ideas as to why this could be?
Edit: was told the phone was on backorder via chat with rep. Sounds fishy. Even if the phone were on backorder they would still sell the phone and advise the purchaser that it was on backorder.
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
Wow
Wow, either they are admitting there are problems and removing it from sale for now or just an error. Gotta swing by a store and see if they still have it.
I notice they advertise it on their main page, but if you go to shop all phones its not there.... very weird. Hopefully they're not ditching out on the phone
Sent from my LG-P999 using XDA App
Interesting.
Sent from my LG-P999 using XDA Premium App
Oh no
jrfaulkin said:
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
Click to expand...
Click to collapse
I can't click the "Add to Cart" button. It's grayed out, can anyone confirm this?
Also, this http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
I hope it's just an inventory thing. I don't wanna find out there's something wrong with this phone, the fact being the G2x I just bought from Amazon is on it's way now.
tmonews has an article about this now
http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
If it is a QC issue I wonder what T-Mobile will do about it. Complete refunds or exchanges of similar devices - i.e., Sensation.
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
mikea3000 said:
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
Click to expand...
Click to collapse
If they did pull it for QC issues I really hope they do either give me a refund or exchange it for a comparable device (sensation I'm guessing)
Just remember the G1... they pulled it out of the lineup to catch up. Same thing went for the HD2, and a few others. You'll notice the magenta sidekick is in the same boat for upgrades. It's not quality, it's "we way oversold." I confirmed this with a friend that works in a call center.
Omitted !!!!
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
I agree with bored PC. Too much sold means no stock to support the user.
Sent from my LG-P999 using XDA App
wondercoolguy said:
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
Click to expand...
Click to collapse
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
mobilehavoc said:
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
Click to expand...
Click to collapse
Ur obviously not getting the point here. If they pulled the device for Qc issues and they push out new versions or fixed devices then ppl who already have the phone that has issues want to know if they can get a replacements. You have the device and it mysteriously disappears from tmo site, wouldn't I concerned that ur device is faulty
Sent from my LG-P999 using Tapatalk
just spoke to TMO, they said they have no information about it but I spoke to an account specialist in customer loyalty and asked if it does turn out to be true would they offer refunds or replace the phone, they said yes they would if it ends up to be true. They would either repair it, replace it(Guess when they fix the issues) or give a like device
Suprah said:
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I have an N1 so when I took back my G2x went back to it. I am patient and await the out of come of this craziness to determine wheter I'm going to just wait for the Hercules to come out. I refuse to get another HTC device until they fix their battery consumption issues.
I got stuck on a trip - my G2X battery started getting EXTREMELY hot and eventually would not charge past 20% - and had to go get another phone. No choice, had to have a phone.
TMobile was "kind" enough to replace my battery, despite the fact that the G2x constantly reboots, and has screen bleed.
check tmo news.com right now.....unable to post link!
LG has continued to stick to it’s message of working fast and furious to push out a T-Mobile G2x Gingerbread update that contains various bug fixes. The problem is right now their message is something along the lines of “we know you are frustrated and we’re understanding so we hope to have some information to tell you soon.” What’s soon? Is it two days or two weeks as it’s already been a month that the G2x has been gone from T-Mobile.com. The time to tell us something has come and gone, now we’re moving into impatience.
Tonight’s information shows that LG hopes to deliver some information about the update in the next few days but not necessarily the update itself. As you can see in the Tweet above there is no indication that the “next few days” means an actual software release. So G2x owners are stuck playing the waiting game yet again. While I understand that neither T-Mobile nor LG wants to give a target date and miss it, perhaps it’s better than not saying anything at all.
@theLGgirl
Maybe a light at the end of the tunnel? I won't hold my breath, but still...
Sent from my butt using XDA Premium App
That message does not sound good to me. I believe they are working hard on it but it almost sound as if there having some problems with it. Doesn't look good. Glad I have a bug free G2X because I don't think there fixing anything.
jrwingate6 said:
That message does not sound good to me. I believe they are working hard on it but it almost sound as if there having some problems with it. Doesn't look good. Glad I have a bug free G2X because I don't think there fixing anything.
Click to expand...
Click to collapse
If they weren't having issues with it then I assume it would be out by now...? I think this was just sent out tonight to help ease the minds of those like us in the forums. Not that I feel better or worse but at least it's some form of "Yes, we know" -Just my opinion of course.
Yeah I posted that info over an hour ago on another thread
Sent from my LG-P999 using XDA Premium App
i'll believe it when i see it.
come on guys and or gals
they said its a strong focus and expeect news in a few days give them a breadk its not like its been 2 months already or something. you should believe them its not like they have been misleading you since prior to launch of the phone.
lg and tmobile are upstanding and wouldnt never lie about stock or anything.
oh hey by the way i have a great deal for the first lucky person to contact me.
i have this bridge i am selling real cheap. its not made by lg or on tmobile its a good deal.
While I love my g2x, I can honestly say that I have never seen such a high end phone get pulled so quickly. LG borked it bog time and now the consumers pay. So T-Mobile exchanges the phone for a lower specification phone and expects us to pay MORE money for the so called "upgrade" to the Sensation. Personally I am pissed how this has been handled!
No one has seen a high end phone get pulled this quickly .....it didn't get pulled....
Sent from my LG-P999 using XDA App
laker666 said:
No one has seen a high end phone get pulled this quickly .....it didn't get pulled....
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Really? They stopped selling it. I have never seen that happen so quickly. Hell even the Evo, which should have been pulled was instead quickly upgraded by HTC. You are foolish if you think that T-Mobile just went out of stock.
EtherealRemnant said:
Really? They stopped selling it. I have never seen that happen so quickly. Hell even the Evo, which should have been pulled was instead quickly upgraded by HTC. You are foolish if you think that T-Mobile just went out of stock.
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Click to collapse
I think they're out of stock or waiting to ship phones with updates pre-installed. I upgraded from the Nexus One and this phone is far superior (except the GPS)
My buddy bought one today...if they pulled it or recalled it they wouldn't be able to sell it in stores....that is where a lawsuit could realistically happen
Sent from my LG-P999 using XDA App
laker666 said:
My buddy bought one today...if they pulled it or recalled it they wouldn't be able to sell it in stores....that is where a lawsuit could realistically happen
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
A lot of the stores are selling them when they have been asked not to. Why? Stores have to meet sales metrics. If you have a new customer signing up and they want the G2x, would you really tell them no?
EtherealRemnant said:
A lot of the stores are selling them when they have been asked not to. Why? Stores have to meet sales metrics. If you have a new customer signing up and they want the G2x, would you really tell them no?
Click to expand...
Click to collapse
lol no stores have been "asked not to sell" g2x's.
I dont know where you guys get all this crazy info from.
I have not seen one official email telling myself, or any other store in my region to not sell G2X's. (although we havent been getting our stock replenished for about 3 weeks now. we still have 2-3 in stock, but due to the recent price hike no one is really interested in the phone)
Bro think logically here...if it was recalled and they continue to sell them, and someone with a buggy phone found that out and could prove it, don't you think T-Mobile would end up losing alot more money with all the legit lawsuits then they would eating the cost of the recalled and discontinued g2x? Once again it hasn't been recalled?
Sent from my LG-P999 using XDA App
'LG delays Optimus 2X Gingerbread update for Brits' article up on reghardware.com.
Would post the link but not yet able to :/
Waeren said:
'LG delays Optimus 2X Gingerbread update for Brits' article up on reghardware.com.
Would post the link but not yet able to :/
Click to expand...
Click to collapse
Lawl. This means that T-mobile customers will only see it by late October or early November.
Hopefully by then, the SGS2 will be released on T-Mobile. This is ridiculous. They must have hired just one person PART-TIME working on this.
Uh, did any of you actually read the article?
"LG will be making the Android 2.3 upgrade available for all priority LG Optimus smartphones starting in June in specific markets and gradually rolling out the upgrade across all regions"
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Click to collapse
It happens that the UK is one of the last markets it gets rolled out to, not that they aren't going to have it completed until September. Other markets will being receiving the update this month.
EtherealRemnant said:
A lot of the stores are selling them when they have been asked not to. Why? Stores have to meet sales metrics. If you have a new customer signing up and they want the G2x, would you really tell them no?
Click to expand...
Click to collapse
Nearly a thousand posts and 91 thanks and this is what you come up with?
People are getting bored. I hope the update hits soon. At least we would have something meaningful to post about.
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk
enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
Click to expand...
Click to collapse
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
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i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App
it still says out of stock on the site if you try to order a new phone.
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.
But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.
Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
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X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
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Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
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Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
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That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
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What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
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Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)
So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App
ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
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The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
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The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
Wow! I bought my first and last lg product.
yea bro that is some crazy ****, its like u gotta treat them like little kids and hold there hand thru the process , im sure u couldnt have been much clearer, FIX MY SCREEN , lol idk anyways man good luck dude i hope everything works out for u
Wow that sounds awful man... I hope I never have to send anything to LG.
Sent from my LG G2x
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
dkb218 said:
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
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How can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, I say!
Sent from my LG G2x
If I were you I would consider reporting this to their human resources department. Most of the time the supervisors and employees of the technical department can be incompetent. I would advise you to ask for their human resources department. File a complaint that this has happened multiple times and that way human resources would have to call in those employees who keep screwing up your device's repair. Seriously, because at this point they are just bullshitting if you can send it in twice and they wont fix anything that needs to be fixed.
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
tjbunch1228 said:
how can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, i say!
Sent from my lg g2x
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lmao! 10987654321
mannyg78 said:
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
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So happy for you! In tears thinking about your perfect phone Now what do you recommend the rest of us with jacked G2x do? Can we each borrow yours for a day? You seem to be gloating about your fancy shamcy phone. Share the love.
Don't get all butt hurt. I'm just saying that I haven't had any issues. I have a few friends who have this same phone and they don't have any of these problems either.
Sent from my LG-P999 using XDA App
graffixnyc said:
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
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Dude I will never purchase another LG product ever. My refrigerator is LG and guess what its faulty also, the Ice maker works when it wants to and it also reboots.
You should link up with the dude who filed the Class Action Suit against LG and have your issue added to the case as they are in breach of warranty.
Samsung and HTC FTW!!!
Note: I heard that even their new Cine-LED TVs have a rebooting problem.
Update: I didn't send it in for a 3rd time; Instead I waited for them to respond to my BBB complaint. I got a call from LG yesterday about the complaint and told them about the ordeal. She called me back today and told me they would send me a new phone. All I have to do is sign a waiver and send back the old phone (charger, battery and all) and she will next day air out a new one to me. I'm thinking this will be from their new batch(hoping it's not a refrib but dont think it will be since she wants me to send back everything). I will report back when I get the replacement.
I will be selling it when I get it anyway as I moved to sprint. True unlimited data, $125 port credit per line, True GV integration plus 23% of my monthly bill. I couldnt resist. At least I'll have a brand new g2x to sell when it comes
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
unique77 said:
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
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I got the evo 3d for me and the nexus s for my daughter. I wanted to wait until the next nexus but the 125 porting credit ended on saturday (i ordered friday hehe)