I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk
enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
Click to expand...
Click to collapse
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
Click to expand...
Click to collapse
i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App
it still says out of stock on the site if you try to order a new phone.
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.
But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.
Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Click to expand...
Click to collapse
Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)
So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App
ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
Click to expand...
Click to collapse
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
Click to expand...
Click to collapse
The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App
Related
So if you go to T-Mobile's site and search for the G2x the only products that come up are the home dock and the car dock.
Any ideas as to why this could be?
Edit: was told the phone was on backorder via chat with rep. Sounds fishy. Even if the phone were on backorder they would still sell the phone and advise the purchaser that it was on backorder.
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
Wow
Wow, either they are admitting there are problems and removing it from sale for now or just an error. Gotta swing by a store and see if they still have it.
I notice they advertise it on their main page, but if you go to shop all phones its not there.... very weird. Hopefully they're not ditching out on the phone
Sent from my LG-P999 using XDA App
Interesting.
Sent from my LG-P999 using XDA Premium App
Oh no
jrfaulkin said:
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
Click to expand...
Click to collapse
I can't click the "Add to Cart" button. It's grayed out, can anyone confirm this?
Also, this http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
I hope it's just an inventory thing. I don't wanna find out there's something wrong with this phone, the fact being the G2x I just bought from Amazon is on it's way now.
tmonews has an article about this now
http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
If it is a QC issue I wonder what T-Mobile will do about it. Complete refunds or exchanges of similar devices - i.e., Sensation.
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
mikea3000 said:
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
Click to expand...
Click to collapse
If they did pull it for QC issues I really hope they do either give me a refund or exchange it for a comparable device (sensation I'm guessing)
Just remember the G1... they pulled it out of the lineup to catch up. Same thing went for the HD2, and a few others. You'll notice the magenta sidekick is in the same boat for upgrades. It's not quality, it's "we way oversold." I confirmed this with a friend that works in a call center.
Omitted !!!!
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
I agree with bored PC. Too much sold means no stock to support the user.
Sent from my LG-P999 using XDA App
wondercoolguy said:
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
Click to expand...
Click to collapse
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
mobilehavoc said:
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
Click to expand...
Click to collapse
Ur obviously not getting the point here. If they pulled the device for Qc issues and they push out new versions or fixed devices then ppl who already have the phone that has issues want to know if they can get a replacements. You have the device and it mysteriously disappears from tmo site, wouldn't I concerned that ur device is faulty
Sent from my LG-P999 using Tapatalk
just spoke to TMO, they said they have no information about it but I spoke to an account specialist in customer loyalty and asked if it does turn out to be true would they offer refunds or replace the phone, they said yes they would if it ends up to be true. They would either repair it, replace it(Guess when they fix the issues) or give a like device
Suprah said:
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I have an N1 so when I took back my G2x went back to it. I am patient and await the out of come of this craziness to determine wheter I'm going to just wait for the Hercules to come out. I refuse to get another HTC device until they fix their battery consumption issues.
I got stuck on a trip - my G2X battery started getting EXTREMELY hot and eventually would not charge past 20% - and had to go get another phone. No choice, had to have a phone.
TMobile was "kind" enough to replace my battery, despite the fact that the G2x constantly reboots, and has screen bleed.
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Omg Becky! Like totally no way!
Sent from my HTC Sensation 4G using XDA App
jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Click to expand...
Click to collapse
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!
Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App
crx4xharder said:
Dude... You know this is the sensation forum right?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Let's ask ourselves why he would post this in the Sensation forum....HMMMM??
SoFaKiNgStOkeD said:
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!
Click to expand...
Click to collapse
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.
crx4xharder said:
Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
If you bothered reading any prior posts then you would realize that I already own a Sensation and a G2X so I have experience with both of them as I have been switching back and forth between the two for the past 3 days.
They gave you one million dollars for being such a badass?
brian85 said:
They gave you one million dollars for being such a badass?
Click to expand...
Click to collapse
Nope but they did give me a couple hundred dollars.....technically.
brian85 said:
They gave you one million dollars for being such a badass?
Click to expand...
Click to collapse
"Badass"....Classic!
They just pushed gingerbread to your g2x?
Sent from my HTC Sensation 4G using XDA App
OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.
I had a completely opposite experience with their customer service today. I talked to 5 different people (around 2 hours total time spent with holding and all) about getting the SENSATION50 discount since I was unable to online and they weren't able to do anything for me at all. I've been a loyal customer for almost 6 years and it really puzzled me how they didn't offer me any sort of discount for all my troubles. I'm glad you got some better reps to help you out, though.
So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
dj75728 said:
So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I paid retail price for the G2X and paid through an upgrade on my wife's account for one of the Sensations. On her upgrade, T-Mobile gave me the full discount with 10 months to go which is another plus for there customer service. My account is still out of contract. You made off pretty good too.
azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
It's not that there not excepting returns for the G2X. It's just that they can't send mine back to LG since it's outside of 30 days.
azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I thought it was the G2 that was discontinued?
Sent from my SGH-T959 using XDA Premium App
jrwingate6 said:
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.
Click to expand...
Click to collapse
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.
bluemoon737 said:
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.
Click to expand...
Click to collapse
Guess I should have kept reading before posting my guess (accurate none-the-less )
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
Click to expand...
Click to collapse
Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
Click to expand...
Click to collapse
I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App
TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
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They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
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Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
So im on the phone with cs right now, doing a battery exchange, and the rep tells me if i had wanted to exchange my phone, i would get a new model that would be improved? odd news... is it just the rep spitting random nonsense?
my current one is the lg-p999dw
You picked the new model?
Sent from my LG-P999 using XDA App
You will get one with 2.3.3 and July baseband - period!
Sent from my LG-P999 using XDA Premium App
sadly no, my idiot rep transfered me to the freakin htc line, which made no sense whatsoever even though i reminded her that the g2x was made by lg.... wowtmobilefail.
I just got an exchange that is apparently a refurb (per LG update I have the DMP series). My previous 2 G2x's were new. I was worried that I would get a lemon. My refurb is PERFECT.
you mean dwp?
He probably meant the 2.3.3 OS and new baseband. The hardware is going to be the same.
Remember, cs reps are used to dealing with clueless idiots who legitimately do not know the difference between hardware and software.
Sent from my Nexus 3 using XDA Ultimate App
I still haven't updated to the new baseband. But if TMO came out with a new model for the G2x because the original "were junk" then they'd have a big issue on their hands.
My G2x is fantastic but I would want a piece of the action.
Sadly (or realistically) the rep doesn't know. They hear "updated G2x" and process "new G2x".
Remember, to most people at Tmobile, it is just a job. Most of them aren't phone enthusiasts like us nerds.
player911 said:
Sadly (or realistically) the rep doesn't know. They hear "updated G2x" and process "new G2x".
Remember, to most people at Tmobile, it is just a job. Most of them aren't phone enthusiasts like us nerds.
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too true...; is it possible that lg has fixed the screen bleeds? ive heard rumors that they switched screen providers or something... w/e, im planning to get a replacement anyway, my phone overheats to 104f after a 2 min phone call...
i received my "New" one yesterday. May 20 build date. Afraid to open it LOL.
T-Mobile reps don't know what they're talking about
Sent from my LG-P999 using XDA App
ickster said:
i received my "New" one yesterday. May 20 build date. Afraid to open it LOL.
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duuude that realllllllllly sucks.
I work at LG in the service division. There is no new P999. Basically we just reflashed all of our current stock. It was a huge pain. I'm not sure about switching LCD's, but we did switch front case (including window) manufacturers. I'm not sure if it was because of the bleeding, but to be honest, I still see a little bit of bleeding in mine and I'm pretty sure I have the front case from the new manufacturer.
affenzeit said:
I work at LG in the service division. There is no new P999. Basically we just reflashed all of our current stock. It was a huge pain. I'm not sure about switching LCD's, but we did switch front case (including window) manufacturers. I'm not sure if it was because of the bleeding, but to be honest, I still see a little bit of bleeding in mine and I'm pretty sure I have the front case from the new manufacturer.
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well i just got mine today from tmobiles customer service. i did notice a little bit of bleeding but not much at all and i dont see what the big deal is. it doesnt look bad at all and i can only see it if its completely dark in the room and i got the brightness up all the way and it has a black image or using the draw app in the market. so far no reboots for me. i think i got the newer device since i got gingerbread pre installed when i got the phone. i just wish it had the green on the 4g icon and cell service part.
just got rid of the sensation 4g for this g2x and i gotta say it was the best move i ever done. g2x is so much faster then the sensation 4g its not even funny.
Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
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Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
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Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
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Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
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maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
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Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!