TMO just did the unthinkable with my G2X - HTC Sensation

I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.

Omg Becky! Like totally no way!
Sent from my HTC Sensation 4G using XDA App

jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Click to expand...
Click to collapse
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!

Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App

crx4xharder said:
Dude... You know this is the sensation forum right?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Let's ask ourselves why he would post this in the Sensation forum....HMMMM??

SoFaKiNgStOkeD said:
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!
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Click to collapse
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.

crx4xharder said:
Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
If you bothered reading any prior posts then you would realize that I already own a Sensation and a G2X so I have experience with both of them as I have been switching back and forth between the two for the past 3 days.

They gave you one million dollars for being such a badass?

brian85 said:
They gave you one million dollars for being such a badass?
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Click to collapse
Nope but they did give me a couple hundred dollars.....technically.

brian85 said:
They gave you one million dollars for being such a badass?
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Click to collapse
"Badass"....Classic!

They just pushed gingerbread to your g2x?
Sent from my HTC Sensation 4G using XDA App

OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.

I had a completely opposite experience with their customer service today. I talked to 5 different people (around 2 hours total time spent with holding and all) about getting the SENSATION50 discount since I was unable to online and they weren't able to do anything for me at all. I've been a loyal customer for almost 6 years and it really puzzled me how they didn't offer me any sort of discount for all my troubles. I'm glad you got some better reps to help you out, though.

So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App

So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App

dj75728 said:
So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I paid retail price for the G2X and paid through an upgrade on my wife's account for one of the Sensations. On her upgrade, T-Mobile gave me the full discount with 10 months to go which is another plus for there customer service. My account is still out of contract. You made off pretty good too.

azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
It's not that there not excepting returns for the G2X. It's just that they can't send mine back to LG since it's outside of 30 days.

azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I thought it was the G2 that was discontinued?
Sent from my SGH-T959 using XDA Premium App

jrwingate6 said:
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.
Click to expand...
Click to collapse
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.

bluemoon737 said:
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.
Click to expand...
Click to collapse
Guess I should have kept reading before posting my guess (accurate none-the-less )

Related

Amazing Phone - First Impressions

I had this phone for few hours now and it is unbelieveable fast and responsive.
The screen is better than in my previous Galaxy S 4G and actually feels better and more responsive. The colors are unbelieveable and more natural than SGS4G. Black colors will not make me return this phone at all.
Thr speakers are super clear as well. Actually got surprised by how clear the sound is.
Data speeds and reception have been great as well.
these are my first impressions.
Sent from my LG-P999 using XDA App
Great to hear!
Great!
Another happy G2X customer. I agree with you.
fhaines
moshe22 said:
I had this phone for few hours now and it is unbelieveable fast and responsive.
The screen is better than in my previous Galaxy S 4G and actually feels better and more responsive. The colors are unbelieveable and more natural than SGS4G. Black colors will not make me return this phone at all.
Thr speakers are super clear as well. Actually got surprised by how clear the sound is.
Data speeds and reception have been great as well.
these are my first impressions.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
i wish there was a like button like facebook... but i just hit the thanks instead!!!
i love this phone and yeah there are some down sides (plain jane vanilla android) its got alot of support behind it!!!!!
SugarMouth said:
Great to hear!
Click to expand...
Click to collapse
Yo whats good sugarmouth. U goin g2x also?
Sent from my GT-I9000 using XDA Premium App
Glad to see that I'm not the only happy "Life is good" and T-Mobile customer.
Sent from my LG-P999 using XDA App
Agree, love it so far.
I love my Nexus One but couldn't resist this puppy. And so far I love it. It had a quadrant score of 2340 out the box.
defconjuan said:
I love my Nexus One but couldn't resist this puppy. And so far I love it. It had a quadrant score of 2340 out the box.
Click to expand...
Click to collapse
glad to hear that you are another happy G2x owner.
Sent from my LG-P999 using XDA App
T-mobile has the best customer service of all the time. I called today and I was 9 month into my contract with 3 vibrants on my account. I was offered new g2x and renewing my contract. I told them that other lines dont care about this phone but they might be interested in some phones that are soon to be released. And the rep told me just call back and they will give me full phone upgrading option to my other two lines. Cant be happier and cant wait for the ups truck now!
ceroglu said:
T-mobile has the best customer service of all the time. I called today and I was 9 month into my contract with 3 vibrants on my account. I was offered new g2x and renewing my contract. I told them that other lines dont care about this phone but they might be interested in some phones that are soon to be released. And the rep told me just call back and they will give me full phone upgrading option to my other two lines. Cant be happier and cant wait for the ups truck now!
Click to expand...
Click to collapse
Congrats man!
Glad you got this amazing phone and yes T Mobile customer services is one of the best.
Sent from my LG-P999 using XDA App
Did you call to cancel your service or did you speak to the sales department?
In my experience, the sales department would never make an offer like that so I'm guessing you were threatening to cancel unless you got a deal like this.
I actually talked to CS first and told them the problem that I was having with GPS on my vibrant and then she connected me to some other department(customer loyalty I believe). Then I nicely explained the stiuation with the phone having GPS problems even after the current replacement that I had. And he asked me, if I might consider an upgrade and I just told him that I could give it a try to see if the next phone is better. And then I told him that I cant upgrade all three phones right now but I might in future. So I asked for G2x and he expided for me and devided $250 into four month payment + $50 rebate. (btw, I have been with tmobile since 2004)
loving it so far only 1 problem
so im loving the phone so far. coming from droid 1. havent been able to test the 4g much yet only 2g at the house. I do miss some of the customizations in my rom Sourcery from the droid one will get to porting it to this when we get what we need from the great cm. coming over from verizon obviously. my only complaint is i was under the impression the tmobile girl would come welcome me and she hasnt shown up yet
I had a chance to briefly try one of these out at the store today and was really tempted to just buy it. I currently have a nexus one so it's a huge step up. The only thing holding me back is the HTC Sensation which is supposed to come out in june. Do you guys think it's worth waiting for over the g2x?
Nevermind...
segfault82 said:
I had a chance to briefly try one of these out at the store today and was really tempted to just buy it. I currently have a nexus one so it's a huge step up. The only thing holding me back is the HTC Sensation which is supposed to come out in june. Do you guys think it's worth waiting for over the g2x?
Click to expand...
Click to collapse
I read multiple posts about the Sensation having a locked boot loader. I dont know how long it would take devs to get around it but it might be problem at first for a while. I would also would like to see a real world comparisson with G2x.
segfault82 said:
I had a chance to briefly try one of these out at the store today and was really tempted to just buy it. I currently have a nexus one so it's a huge step up. The only thing holding me back is the HTC Sensation which is supposed to come out in june. Do you guys think it's worth waiting for over the g2x?
Click to expand...
Click to collapse
Today while I was getting my Galaxy S 4G exchanged for this phone I saw a dude checking out the G2x. I wonder if that was you. Where are you from?
Sent from my LG-P999 using XDA App
ceroglu said:
I read multiple posts about the Sensation having a locked boot loader. I dont know how long it would take devs to get around it but it might be problem at first for a while. I would also would like to see a real world comparisson with G2x.
Click to expand...
Click to collapse
Yeah, would be interesting to see some real world comparisson.
Sent from my LG-P999 using XDA App
moshe22 said:
Today while I was getting my Galaxy S 4G exchanged for this phone I saw a dude checking out the G2x. I wonder if that was you. Where are you from?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
lol that would be funny. Im from nyc
The sound is incredible, both in call and external. I was amazed how loud and clear it is.
Great phone thus far except I'm burning the battery much too quickly.

It's been great, but time to be Sensational!

Well after several great months with the 4G, I have to move on. Thanks to all of you that helped. And I hope that I was able to help a few people along the way also. I am now the proud owner of a HTC Sensation, hope to see some of you in those forums!
How'd you get one? I'm going to order one over the phone using my upgrade but going to go through retentions to get it cheaper.
I want one but unfortunately I don't have the funds.
Sent from my HTC Glacier using XDA Premium App
WAL-MART
xdviper said:
How'd you get one? I'm going to order one over the phone using my upgrade but going to go through retentions to get it cheaper.
Click to expand...
Click to collapse
Wal-Mart has been screwing up and selling them early, funny thing is I told them No upgrade, no contract, full retail... I still got it for $148.88... Pure luck, so far this phone is a lot of fun, will be even better once the bootloader is unlocked and a stable CM7 is made for it!
Of Course...
If anyone wants to buy one for a spare or development...
CM7 RC3
In Red...
Tatdude806 said:
Wal-Mart has been screwing up and selling them early, funny thing is I told them No upgrade, no contract, full retail... I still got it for $148.88... Pure luck, so far this phone is a lot of fun, will be even better once the bootloader is unlocked and a stable CM7 is made for it!
Click to expand...
Click to collapse
Dude!! Maybe I should try this lol.
Tatdude806 said:
Wal-Mart has been screwing up and selling them early, funny thing is I told them No upgrade, no contract, full retail... I still got it for $148.88... Pure luck, so far this phone is a lot of fun, will be even better once the bootloader is unlocked and a stable CM7 is made for it!
Click to expand...
Click to collapse
Are you effing serious, they sold it off contract for the contract price?! I need to go to Walmart.... Did you say or do anything or was it just pure dumb luck and a screw up by them?
Sent from my HTC Vision using XDA App
TJBunch1228 said:
Are you effing serious, they sold it off contract for the contract price?! I need to go to Walmart.... Did you say or do anything or was it just pure dumb luck and a screw up by them?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
I believe it was an honest screw-up. At first the guy didn't want to sell it to me, but I convinced him.
Am I reading this right? He sold it to you at the contract price?! Wow youre so lucky man...
Ace42 said:
Am I reading this right? He sold it to you at the contract price?! Wow youre so lucky man...
Click to expand...
Click to collapse
I have read random reports of this happening at various Wal-Mart's around the country. I guess it depends on whether or not the rep is paying attention, or knows what they are doing.
I got an upgrade through retentions, unfortunately it had to be done through them so no $150 Walmart deal here. However it finally showed up in Tmo's systems today so I called a little while ago and ordered it through them. $250 with $50 MIR. This week is gonna drag ass while I wait for UPS...
Sorry bro, now you have to write a full in depth report/review/critique with pics and everything when you get it I'm ready to switch just want to test the waters first
Sent from my HTC Glacier
Only real issues
The only issues I have found are incompatibility with some widgets, (Battery Life, Mobile Signal Widget) and programs like Mr. Number Caller ID... Otherwise, this is a great phone...
Due to sense 3.0?
Oh and sensation is dual core snapdragon, correct?
Sent from my HTC Glacier
Tatdude806 said:
I believe it was an honest screw-up. At first the guy didn't want to sell it to me, but I convinced him.
Click to expand...
Click to collapse
The force is strong with this one.
I got mine at Wal-Mart last Wednesday. They are selling it for $600 off-contract, but I printed out an article online that showed T-Mobile will be selling it for $549.99, and they matched it!
Seeing as how I just ordered 3 new batteries for 3.95 and an otterbox for 22.00 i think I'll probably be here for awhile
Nicgraner said:
Seeing as how I just ordered 3 new batteries for 3.95 and an otterbox for 22.00 i think I'll probably be here for awhile
Click to expand...
Click to collapse
I'm going to be here a while as well. I'm not going to buy into a new contract until i see how the ATT/T-Mobile Merger goes. If they start jacking my contract around. I'm leaving.
I ordered one as well, but ****ing dickheads shipped it out via ground! I asked for express shipping or the fastest they have.
On the email TMO sent me, it said shipping method was overnight, today I check the UPS tracking number, it says its been shipped out via ground.
ARGGhhh
xdviper said:
I ordered one as well, but ****ing dickheads shipped it out via ground! I asked for express shipping or the fastest they have.
On the email TMO sent me, it said shipping method was overnight, today I check the UPS tracking number, it says its been shipped out via ground.
ARGGhhh
Click to expand...
Click to collapse
Ground shipping is usually pretty damn quick. A shipping label was created Monday night and it shipped this morning and UPS says it will be here day after tomorrow. I know its the day after release but I am still pretty pleased.
Sent from my HTC Glacier using XDA App

T-Mobile swapping me to the my touch 4g

So thought I was in the clear with this phone, I started having problems again. Called T-Mobile and now they are now sending the my touch 4g NIB. Umm am I getting the shaft here. Bottom line is I want a phone that works. But I don't know much about this phone and am afraid I'm gettting the shaft. I really think T-Mobile is the worst carrier ever!! I knew I should've went with a bigger carrier. Sigh :-(
Sent from my LG-P999 using XDA App
90teggy said:
So thought I was in the clear with this phone, I started having problems again. Called T-Mobile and now they are now sending the my touch 4g NIB. Umm am I getting the shaft here. Bottom line is I want a phone that works. But I don't know much about this phone and am afraid I'm gettting the shaft. I really think T-Mobile is the worst carrier ever!! I knew I should've went with a bigger carrier. Sigh :-(
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
As far as I'm concerned, you're getting ripped off. That phone came out around November or December of last year? It is also only single core as opposed to dual core, as well as many other advantages the G2x has over it...
I'm not sure of your issues, but obviously a working phone is better than a broken one.
90teggy said:
So thought I was in the clear with this phone, I started having problems again. Called T-Mobile and now they are now sending the my touch 4g NIB. Umm am I getting the shaft here. Bottom line is I want a phone that works. But I don't know much about this phone and am afraid I'm gettting the shaft. I really think T-Mobile is the worst carrier ever!! I knew I should've went with a bigger carrier. Sigh :-(
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
The mytouch 4g is a really nice phone. Should the g2x be swapped for it? I don't think so. I don't think its a fair trade off especially since a week and a half ago they were giving mytouch 4g's for free on a new contract
Sent from my HTC Sensation Z710e using XDA App
Shafted. I know there is no way I would allow that.
You need to tell them you don't want that phone. You should have known better than to accept it lol.
Sent from my LG-P999 using XDA App
ummm dude i would call them back i mean dont get me wrong i had the mytouch 4g and it is a great phone and there are lots of roms and kernels for it but u just took a step down in terms of speed, processor, screen, etc. they shouldnt have did that nor should u have let them. that phone is not equal to the g2x
sarni84 said:
ummm dude i would call them back i mean dont get me wrong i had the mytouch 4g and it is a great phone and there are lots of roms and kernels for it but u just took a step down in terms of speed, processor, screen, etc. they shouldnt have did that nor should u have let them. that phone is not equal to the g2x
Click to expand...
Click to collapse
Tmo offered me a MT4G as well, I kindly declined since I already had one. I just got my third replacement and the screen bleed is even worse than my second lol. Number 4 is now on it's way.
After 5 they offered me to upgrade early on the line so I said yes they let me keep the g2x which runs well just the screen bleeds...I gave in took the sensation for a second phone and hopefully when the update for the g2x comes out ill give my wife the sensation. Best option all the way around...
Sent from my LG-P999 using XDA Premium App
Oh man, working phone you would want, but definitely downgraded in terms of **** on the phone! Call them back! HURRY!
You're getting shafted. Tell them you want a sensation or the ability to upgrade to another phone. Screw a mytouch. A working G2x is much better
Sent from my LG-P999 using Tapatalk
On another note. What the f uck is up with T-Mobile. Its like they have given up on the G2x and insulting it by not offering a sensation .
Sent from my LG-P999 using Tapatalk
jeffreynew23 said:
On another note. What the f uck is up with T-Mobile. Its like they have given up on the G2x and insulting it by not offering a sensation .
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
May have to do with what the manufacturer is allowing them to do.
T-Mobile is not going to offer Sensations to the masses. They cannot send the G2X back to LG since it's outside of 30 days and they would have to eat the cost of the Sensation. Some people got the Sensation but most are not. The only reason why I did is because T-Mobile ****ed up and notated my account with the **** up.
Thank you for the replies. I am not that techy I only know how to follow instructions lol. I can't cancel now, but will be sending them back the mytouch and will be giving them a phone call and telling them they can take the offer and stick it where the sun don't shine! (maybe in not in those exact words, but I will make sure they get the point.) I can't believe how they are not taking care of there customers. This is so frustrating, especially with all the problems that have arose with this phone. I had one Rep tell me flat out "sorry your stuck with it" wtf!? I love this phone. I don't want an excuse to get a sensation or anything like that. I just want it to work damnitt!
Sent from my LG-P999 using XDA App
Tell them you want $120 and the MT4g and it's a fair deal
Even the Galaxy S 4G would have been a better deal....
If you want a mytouch, ask for the upcoming mytouch slide, not the mytouch 4g cr4p.
From a g2x yes its a major downgrade.
Having a mt4g side by side with the x the screen is inferior....majorly inferior. Colors are nowhere near as vivid when compared to the x. Hardware wise.....well battery life is good when rooted and running a good rom. My wife uses it and gets easily all day and she's a realestate agent and emails and calls galore she comes home with 35-50% battery every day. At charge time at night she's down to maybe 25% if she plays on it.
The hardware buttons are nice but come loose after a bit. I do miss trackpad tho.
Regardless its a serious downgrade and should not have been accepted by you.
ITS ALL WONKY!!!
Dayum homie, you got sucker punched on this one. You just traded your brand new Lexus for a last year model Toyota!
princeasi said:
Dayum homie, you got sucker punched on this one. You just traded your brand new Lexus for a last year model Toyota!
Click to expand...
Click to collapse
ROFL...couldn't have said it better.
Anyway, yeah...don't let this stand.

Rep says g2x no longer backordered/new stock?

I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk
enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
Click to expand...
Click to collapse
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
Click to expand...
Click to collapse
i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App
it still says out of stock on the site if you try to order a new phone.
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.
But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.
Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Click to expand...
Click to collapse
Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)
So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App
ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
Click to expand...
Click to collapse
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
Click to expand...
Click to collapse
The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App

[Q] g2x replacement?

Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
Click to expand...
Click to collapse
Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
Click to expand...
Click to collapse
Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!

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