So, I RMAed my Skyrocket due to the dreaded AMOLED blobs that Samsung can't seem to get rid of. Mine were somewhat OK when I originally got the phone, but 7mos later they're quite noticeable in some spots. In addition, the screen has that vertical "brushed metal" look to it that's also a pain in the ass.
I got my RMA on Monday, and it had the same damn problem. To top it off, it had a horizontal line on it. However, it didn't have the "brushed metal" effect as bad as my original. Instead, it had what looked like little dust clouds on it.
Naturally, I was pissed. I called AT&T once more, got another RMA (priority shipping included for free!), and got it this morning. Now, it has more spots, a faint brushed metal effect, but no giant blobs or dust clouds. On a more interesting note, the DSLR picked this up as being amber and not green.
So, should I try rolling the RMA dice again, or just going with #3?
EDIT: Got replacement #3 today. It has the same problem, and it's worse than the others! I'm beginning to wonder if this is all pointless.
EDIT 2: Replacement #4 arrived. Same crap, different phone. Not only that, I learned that I have essentially maxed out my AT&T warranty after 4 RMAs. Gotta love that. Going to try Samsung in the morning.
EDIT 3: Replacement #5 has been sitting on my desk for 15 days and I just bothered looking at it. Same problem, getting it DOAed again.
I'm not even bothering with uploading a photo.
EDIT 4: Finally had time for Replacement #6. It doesn't look TOO bad, so I'm thinking that I'll probably go with it. Thoughts, anyone?
Seriously, has anyone gotten better results with these phones?
Keep trying I promise you won't get a perfect one but you can get one a wee better
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Currently on the phone with AT&T setting up RMA 3. Apparently I've reached the limit on open RMAs, so the CSR is seeing what she can do about it.
LOL.
Got the 3rd replacement today. Lo and behold, it has the same problem! To top it off, it's worse than replacement 2! Calling AT&T again to get another.
It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Yea, I'm beginning to think the best thing to do is just that. Hopefully the next one will be at least OK.
specter07 said:
It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Guess I'm just lucky again. What are those things and why do you guys have them?
Sent from my SGH-I727 using Tapatalk 2
mindmajick said:
Guess I'm just lucky again. What are those things and why do you guys have them?
Sent from my SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
The AMOLED screens have a defect, presumably due to the mass-production of the screens. They get darkened "blobs" at low ambient and backlight levels. They have a tendency to grow. Thus, I'm trying to find the best one I can.
In other news, I got replacement #4 today! It has the same problem. Not only that, 4 open RMAs seems to temporarily lock AT&T's warranty system, and now I have to interface directly with Samsung. Lovely.
God, I hate this kind of crap Samsung lets happen to their devices.
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
Click to expand...
Click to collapse
Ask for a new phone. It is unacceptable that a customer on a contract would be dissatisfied for that long.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
mine has two very small ones on it but i can only see it if i use voodoo display and turn the filter way down.
hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
Click to expand...
Click to collapse
Demand a note2 or s3.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
I had to RMA 2 of them, the third one started randomly rebooting itself during calls. I got a hold of warranty replacement and explained to them that this was the third one, and I was not happy, of course they offered to send me a replacement S2 Skyrocket, and I told them NO, I wanted something else. They of course couldn't / wouldn't do it.
They sent me on to a different version of customer service and explained to them everything that happened and I told them that I would not accept another one due to the failure rate. They offered me a new phone, told me I couldn't have an iPhone or Note, but any of their other phones was acceptable. I asked for a garnet red GS III. 24 hours later I had a brand new GS III sitting on my desk. I have not had ANY issues with the S III.
OH and side note, they let me keep the GS II Skyrocket instead of sending it back in. I sent it in to Samsung and they sent me a brand new one back, and so far not a single issue with it either, however it just sits on the desk at home waiting to be used. I decided to keep it as a back up in case the S III had an issue.
Lol I always wondered what the **** those were!
Sent from my Transformer Prime TF201 using XDA Premium HD app
Related
Just took mine out of the box and noticed the lcd bleeds at all the corners. Anyone else seeing this?
Return it for sure.
Sent from my GT-I9000 using XDA Premium App
ive herd complaints about this on the O2x forums...
i dont notice any color bleeding or LCD bleeding... have it right in front of me... i will search around a bit for you and pm you if i find anything else about it...
well if its like the ipad and its a manufacturer defect I wont return it its not terrible just curious if its only me with the backlight bleeding
I noticed it a little bit on the top corners when I first powered on the 2 that I have. I don't notice it at much during use though (a tiny bit when watching something full screen with dark colors in the corner).
I noticed it too when I turned mine on. I do not notice it when it is up and running
azrowdydog said:
well if its like the ipad and its a manufacturer defect I wont return it its not terrible just curious if its only me with the backlight bleeding
Click to expand...
Click to collapse
Well most of the time thats a replacable offense as long as its within a fair anount of time.
Sent from my GT-I9000 using XDA Premium App
duglas said:
I noticed it too when I turned mine on. I do not notice it when it is up and running
Click to expand...
Click to collapse
Man im not liking how many little things are poppin up. Then again i came from a vibrant. So maybe i shouldnt complain.
Sent from my GT-I9000 using XDA Premium App
I have serious backlight bleed on a corner. will be replacing ASAP.
Not cool
Got it too
Sent from my LG-P999 using XDA Premium App
wow.. i bet replacements will have same issue, this is crazy.
I'm going to replace mine too. I just realized that Cyanogenmod has a black notification bar - it will really be visible then.
mr.orange303 said:
Man im not liking how many little things are poppin up. Then again i came from a vibrant. So maybe i shouldnt complain.
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
Every device is like this on launch..just relax...
Btw, I think this is just the way they are all going to be. Look up iPad 2 bleeding issues. People have replaced them 3-4 times and it's always the same. So I doubt replacing will make a huge difference.
mobilehavoc said:
Btw, I think this is just the way they are all going to be. Look up iPad 2 bleeding issues. People have replaced them 3-4 times and it's always the same. So I doubt replacing will make a huge difference.
Click to expand...
Click to collapse
'
Yeah thats what I was affraid of it'll be more or problem when we get gingerbread
I'm replacing mine too, but I'm going to ask the customer rep tommorrow if there's any way to go in store to arrange the exchange so I can make sure I don't get another phone with a bleeding backlight problem. I'm surprised that they didn't catch this somehow?
TimTim12 said:
I'm replacing mine too, but I'm going to ask the customer rep tommorrow if there's any way to go in store to arrange the exchange so I can make sure I don't get another phone with a bleeding backlight problem. I'm surprised that they didn't catch this somehow?
Click to expand...
Click to collapse
Let us know what they say.
I originally ordered mine online and just called to get replacements. The rep said - and it is on the return form - that you can only return/exchange through the channel you purchased. Or, if you are a new customer, you could cancel and then go to a store and sign a new contract - and get a new phone number.
Customer rep said she'd escalate the issue, and that once the issue was assessed, they'd make sure to check for the issue in the replacement units, so she said they won't be sending out faulty units. She said I was the first person to comment on it, so I'd recommend that more people call in to T-Mobile to make sure they address the issue. I'm surprised so many people are having this issue! Also said that it has to be sent through the warehouse and I couldn't exchange in store.
I have some minor bleeding but nothing irksome. I checked it on full screen apps, not startup.
I'd replace it if it was guaranteed no leaking I guess but not going to go nuts over it.
Sent from my LG-P999 using XDA App
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
Click to expand...
Click to collapse
Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
Click to expand...
Click to collapse
I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
Click to expand...
Click to collapse
This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App
TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Click to expand...
Click to collapse
They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
Click to expand...
Click to collapse
You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
Hey guy, so I'm gonna be returning my 3rd Inspire this coming week.
The 1st one had a few dead pixels and was returned within the initial 30 day grace period through at&t.
The 2nd time the actual screen started to seperate from the frame of the phone and would float near the corners and what I mean is you could lightly push down on the screen in certain spots and see it lift and rise.
When I got the second one, which I have now, it was fine then the GPS completely stopped working and I went to a warranty supper center where you would go after the original 30 day period.
I took it in there with the GPS issue and the guy wouldn't do anything for me and gave me the number for HTC and told me to call them myself and deal with them.
Now, the screen is floating again, and my phone has never been dropped or damaged.
I don't want to put up with this BS anymore and I want a new phone.
I got tired of my Inspire not correctly working and went and bought a Nexus S off contract. I'm happy with it.
What I'm asking is, should I just have it replaced and sell the new one to get some money back for the Nexus purchase or ***** and complain to at&t for a completely different phone?
Sent from my Nexus S using XDA App
I have till the 27th to return my Nexus to best buy, I'm sure they will give me hell for having it so long and wanting to return it..
Sent from my Nexus S using XDA App
Of all the forums I am on for the desire HD/inspire I can't recall one person complaining about their screen coming loose. I would say you are a little hard on your phones. Goodluck with your samsung product.
Very easy on my phone and always handle it with care, it cost a lot of money. Lol
I'm very anal which could also be my problem, but with cost of the phone, contract, insurance and everything else included, I should not have to deal with such issues.
Sent from my Nexus S using XDA App
Lots of us have had the loose screen issue. Lower right corner on my phone had it. Att covered it for me after the grace period.
Sent from my Desire HD using Tapatalk
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Its hard for me to imagine such a solidly built device having so many problems, but yet all i hear is constant complaints from my wife about hers. Lagging or freezing, battery drains etc. it doesnt make any sense to me because I don't have any of theose problems with mine.
Hers was one of the first run as she got it on the day they came out. I wonder if that makes a difference?
I work at one of those device support centers you went to.
That screen issue is a manufacturers defect we've seen a couple of times.
I wouldn't bother calling ATT for a different model phone. They won't do it for you. I'm not saying it to be mean, but just so you don't waste your time. To warranty policy, that first exchange you did within the first 30 days doesn't count towards a warranty exchange. That guy at the device support center should have exchange it though.
If you don't mind, in a private message I would love your phone number so I can look up who handled your ticket in Opus and the date you went there. I know it's asking a lot, but a customer being handled like that needs to be reported to my bosses. Delgreco, and whatever the girls name that took his place at the moment while he's on leave, will not like that.
I would go back to the DSC and see if they will replace it. If they don't, get their ATUID and the managers name, as well as the location, and ask for their store code and shoot me a private message. If worse comes to worse I can do an XBM for you, but I would need pictures of your LDI and the screen stuff sent to me.
Anyway, PM me and keep your personal information, if you choose to go that route, of the forums.
Pm'd
Sent from my Nexus S using XDA App
Should you choose to send your phone number so I can look up the account notes in Opus (I can understand the hesitation to some stranger on a forum) send it to me via PM and not in this thread.
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Guess there are a lot of bad ones. My first inspire had a problem where if you lightly pressed the center of the screen, it would turn off. On my second inspire (one I'm currently using) haven't had any problem with it. And I got it early March or whatever
Sent from my HTC Desire HD A9191 using XDA Premium App
bdpyo said:
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My lower left hand corner keeps popping up too, really annoying.
gunnyman said:
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I thank you for that thank you. As I was explaining partially to the OP in PM, the way this rep handled him makes me and the rest of the company that handles the DSCs look bad. At the DSCs, we understand dealing with anyone over the phone is a very big hassle. In fact, we try and keep customers off the phone at our location. Sorry to them, but the script monkeys aren't that helpful. The idea of the DSC is to put the customer in a face to face position with some one both helpful and knowledgeable.
With that said, I will happily extend an open invitation to any XDA member to PM me with questions or concerns. I'm not going to lie and say I can help everyone, but I will try my best.
At this point I would like to help the OP get his situation resolved. If there is no liquid or physical damage to his Inspire, then he has every right to a working device and should no be treated with such disregard.
gadget069 said:
My lower left hand corner keeps popping up too, really annoying.
Click to expand...
Click to collapse
Look at getting it replaced, especially if the camera lens is not aligned close to center in the back of the phone. We have been seeing a trend with the first run of the Inspires with issues like the screen popping up, the bottom volume button becoming jammed, camera not working, and phone not turning on.
If you're willing to wait until tuesday I can send you a list of where the DSCs are in your area if there are any, if not the WSC line would, *hopefully* be able to give it to you quicker.
I'd like to know if there is a DSC in my area. Greenville sc.
Sent from my Desire HD using Tapatalk
My first inspire had dust under the screen and pinholes in the black around the capacitative buttons. At night you could see a few spots where the backlight shined through. The warranty guy looked at me like I was crazy, but hey I'm anal and it needs to be perfect.
Sent from my Inspire 4G using Tapatalk
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Sorry to hear about all of these Inspire problems you guys are having.
I haven't had a single problem with mine, and I've had it since the week they came out.
Sent from my MIUInspire!
trell959 said:
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Click to expand...
Click to collapse
Oh no, you get it fixed yet trell?
Sent from my Inspire 4G using Tapatalk
I have 3 charges on my account and one dumbphone. In most places we use the phone, the charges always get problems like dropped calls and fuzzy/distorted audio on both sides. The dumbphone never gets anything like this. We used to have a DROID x on one of our lines and it never had this problem either. Basically could I complain to vzw about this and get something else?
I am guessing that because they are getting over $200 per month from us they will bend over backwards when we threaten to leave.
Sent from my handheld computer using electromagnetic radiation.
You could probably get a replacement from them, but they'll make you jump through hoops (including a usual 2 identical model replacements). I give them $250 a month, and they didn't budge an inch for me when I complained about the Charge's squealing issue.
I agree with Cilraaz, going to need multiple replacements. I went into the store yesterday trying to get a different phone since I have been dealing with the static popping on received calls. This will be my second replacement (first one had a white line going vertically on my screen). Here is to hoping that the new one they are shipping will have the static popping.
kj1060 said:
I agree with Cilraaz, going to need multiple replacements. I went into the store yesterday trying to get a different phone since I have been dealing with the static popping on received calls. This will be my second replacement (first one had a white line going vertically on my screen). Here is to hoping that the new one they are shipping will have the static popping.
Click to expand...
Click to collapse
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
Sent from my SCH-I510 using XDA
stebomurkn420 said:
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
But I don't want another Samsung lol. Trying to get a razr so they can't force me to pay for the battery and back cover.
Sent from my handheld computer using electromagnetic radiation.
stebomurkn420 said:
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
I was not given a choice. I was told that my warranty only covers replacement with the same phone.
danstar said:
I was not given a choice. I was told that my warranty only covers replacement with the same phone.
Click to expand...
Click to collapse
I was told you have to have two identical device replacements before they'll swap to another device. Others have gotten different devices on their first complaint by being forceful. It really depends on how you handle the situation, who you get on the phone, and how generous the call center manager is feeling that day.
Well I am going to give this one a chance, but if it is no better than the first, they will not be sending me a second replacement, it will be a different phone.
I'm ready for another phone too. On my 2nd Charge with screech/pop sounds.
Sent from my SCH-I510 using xda app-developers app
I'll have to be honest...I've never encountered any of these sounds and pops that you guys describe...guess I got lucky somehow
Droid Charge powered by TSM Tweaked 2.2 ext4 w/ Transparent ICS 4.0
How many replacements have you guys have been given? I just got my 8th for reception and battery issues and now it doesn't even connect to anything (btw i got it on wednesday).
Am i the only one that needs to get replacements all the time for the same issues?
still on my 1st one, only had it a month though. No problems that I have noticed.
I'm still on my 1st one that I pre-ordered in June. Haven't had any issues with it.
Sent from my SCH-I535 using xda app-developers app
On my first one. Got it on October 20. No reception issues at all.
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On my first one still, thought it has a yellow tint.
I guess i have all the bad luck then ):
Also had mine since July 10th. No issues I just wish the gps was as good as my old iPhone
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i think i might have to go back to a iPhone ,:c
on my third. First one had that screen gap issue, except it was heavily noticeable (1-2mm on the bottom). Second one had signal issues. Current one is OK, but is kind of crap in 3g areas. I can handle it though due to the fact im mostly around 4g.
On my first one that I preordered in June. Only issue I had was with Wi-Fi failing to connect 6/10 tries however JB has completely resolved my prior Wi-Fi connectivity issues.
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My next phone will be either the s4 or iPhone 5s (for sure if untethered jailbreak comes out). I just love Torrenting movies on my s3 and tethering to my nexus 7 I already pay verizon enough I might as well use the data as I want
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CovXX, dont worry...its not just you. I came from a Gnex then got upgraded for free to this phone. I had to get 23 replacements in less than 2 months. More than half didn't even turn on out of the box. After the 4th replacement, I opened the phone at a Verizon store itself so that they knew I wasn't lying. After that many, I tried a different store, and they offered to give me a GS3 for no cost and no contract extension. Awesome right? In my experience the replacements are pure crap. I think they just get other people's phones, and send them right back out again. One even had someones contacts on them...its a bit maddening.
---------- Post added at 09:55 PM ---------- Previous post was at 09:54 PM ----------
CovXX said:
i think i might have to go back to a iPhone ,:c
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yeah....dont do that.
Im on my 3rd, only 1 was a faulty phone. The other 2 were from me bricking it iirc lol
If you had battery issues for all 8 replacments, I have a feeling its yoyr battery not the phone. Try going to the verizon store ask for a new battery.
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Chuckleb0ne said:
On my first one. Got it on October 20. No reception issues at all.
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Really? Because I swear you were claiming reception issues in the thread when everyone was trying for Note 2s.
OP, it took me two replacements before I was offered alternate replacements. If that's what you want, just ask for it. The antenna in the sg3 is sub optimal in certain circumstances, it's more than likely not something you can fix with a replacement sg3.
I went through 4 gnexii before I demanded a different phone and got the s3. Used that for an hour before the screen backlight basically died and refused to come on. 2nd s3 seems to be doing good so far.
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I've tried to get a n2 or something else but they keep denying me. I gotta fight with them on this one, i can't even use my phone right now as a phone its basically a tablet. I've had different battery's as well but nothing seems to fix my issues. To the guy who said no to the iPhone; even though its not as powerful or free i'd love to have to deal with apple more then vzw and sammy; i was upgraded from a 3GS to a 4 for no cost by them at my 5 replacment. Samsung wants me to send my phone out for 2 weeks which isn't happening. So i guess i have to fight with vzw for hours or something? Anyone want to give me some tips on how to get them to slide with me?
CovXX said:
I've tried to get a n2 or something else but they keep denying me. I gotta fight with them on this one, i can't even use my phone right now as a phone its basically a tablet. I've had different battery's as well but nothing seems to fix my issues. To the guy who said no to the iPhone; even though its not as powerful or free i'd love to have to deal with apple more then vzw and sammy; i was upgraded from a 3GS to a 4 for no cost by them at my 5 replacment. Samsung wants me to send my phone out for 2 weeks which isn't happening. So i guess i have to fight with vzw for hours or something? Anyone want to give me some tips on how to get them to slide with me?
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I'm on my 4th replacement for my s3. I was told and noted in my account that one of the tech2 supervisor that I was approved for a Razr Maxx HD. So, all I was waiting for was my replacements to get back to Verizon. Called back up about week later, one of them came in. The customer service rep then transfered me to tier 2 tech. Then, it all just went downhill from there. He is saying, that his supervisor can't approve me for my razr Maxx HD which I was already approved for by someone else. I called back the next day and it's the same thing. So, I just gave up. The only issue I am having with my s3 is the wifi. If my s3 is connected to my wifi it will sometimes take down my whole wifi network. And what's also strange is that whenever the phone is idle and I go to pick up the phone and use the Internet on my wifi while it's connected. It takes the phone 30secs-1min for me to connect to the Internet. It's not my router cause I never had any issues with any of my other phones that I previously had.
All I can say is good luck on them trying to get you to switch to another phone. They wanted to offer me a gnex or Rezound as a replacement for this s3. Like Verizon wanted me to downgrade my phone. Screw them.
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im on #3
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Wow that's crazy. I'm going to try my hardest and if not get the bbb on my side
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