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Screen Bleed Swap out days are over

After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2

I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA

jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's

techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
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Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL

unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.

jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.

tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
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I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App

brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.

I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App

See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.

Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.

im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal

Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App

TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
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They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App

Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App

PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
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Please look at the date of the last post before reviving dead threads.

People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App

PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...

PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.

When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....

Pressed screen sound

Does the sensation make cracking sounds when you press on the screen with little effort? It is similar to the sound the back battery cover makes when it gets pressed on other devices. Just quivering if its a defect or normal. I think its the noise of the edge of the screen rubbing with the frame of the phone.
Sent from my HTC Sensation 4G using Tapatalk

There are a lot of threads about this. A lot off people are getting new covers from HTC. You can also try to put a little tape on the inside of the cover, to make.it more snug
Sent from my HTC Sensation Z710e using XDA App

so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?

D200P13 said:
so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?
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Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.

aNYthing24 said:
Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.
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What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App

Phily757 said:
What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App
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Currently in the process of getting a warranty exchange.

aNYthing24 said:
Currently in the process of getting a warranty exchange.
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i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?

D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
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+1
Sent from my HTC Sensation Z710e using XDA App

D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
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I'm getting it next week so I'll let you know. I did my exchange through T-Mobile. I tried doing it online, but the CSR rep wasn't picking up on what I said so I just called. They handle all the stuff for me and are sending me a phone from HTC.

I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.

If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App

BlackElvis79 said:
If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App
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If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.

aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
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I agree. i have searched and found a bunch of people that had the creaking sound when pressing on the screen. unsure why but my intention was to find out of it was common and everyone had this issue or not. i also have screen problems at times and that is when i called tmobile about it and at the end mentioned the creaking sound. the back shell is defective thats why its creaking. if i really wanted to start picking things to complain and return the device i would have done that for not having a external sd or small pointless crap like that or how the official case covers holes in the back. i also had pixalation problems on the screen. my biggest problem was just i had to press the screen a bunch of times just to get it to respond. we are paying $500+ for phones so we expect them to work!

aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
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Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App

BlackElvis79 said:
Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App
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On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.

aNYthing24 said:
On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.
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I see your point, but I guess what I'm trying to get at is that me personally, I read up a whole lot on every phone I get before I make that jump to buy. I have "a person" that gets the newest gadgets to me alot cheaper than retail and I still read up. So, if i was gonna pay $600 for a new device, please believe I'd have studied on it long and hard first, knowing all of the pros and cons, and weighing them out. Them making the purchase and being satisfied with what I'd bought because I made a solid decision after thoroughly researching it.
BTW, sorry to hear you got a bad one. So far, the only issue I've had with mine has been the fact that sometimes it takes 5 or 6 tries to unlock the screen cuz the icons move instead of the ring, so I can understand your frustration.
Sent from my Htcclay's SuperCM7 G2 using XDA App

Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App

aNYthing24 said:
I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.
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Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.

rawr4dj said:
Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App
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I think it's software. I'm not having the issue on my new unit, but we'll see. It started appearing on my original after a week or so.
mike2518 said:
Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.
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No, it didn't. Not as far as I can tell.
It's not too bad. Don't see any scratches/dust/or whatever. The speaker isn't as good as my old one and the yellow tint is a bit noticeable, but there's no screen flicker. Other then that it's a pretty good phone.

Just got my replacement, finally happy!

I just received my long awaited replacement G2X from T-Mobile, and so far, so good. They sent me a brand new device, so I'm quite satisfied. I also got warranty on my phone now just in case. No random shutdowns yet, and screen bleed isn't too bad. I am happy to say, that I can finally use my G2X without worrying about it being shut off when I need it most!

Did it come with ginger bread already installed? And it still had screen bleed?

jacob808 said:
Did it come with ginger bread already installed? And it still had screen bleed?
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No, it came with Froyo, and screen bleed issue is still there... it doesn't bother me though. It's brand new though because it still had the screen protector on, it's a P-999DW, and had all the plastic on it.

Mine was a new one too. I was pleasently surprised. And without root and set CPU profiles this phones battery is killer. Kinda glad the updater messed my other one up.
Sent from my LG-P999 using XDA App

Not to thread hack but what are your settings for setcpu?
I've used it before on a Chinese knockoff that had problems going into suspend mode. Worked great. I also set a screen off to kill running tasks cause my boy would run 30 games at once.
I'm pretty good with my battery life stock but wouldn't mind giving it another go if I had good settings to go on.
There's a thanks in it for you.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com

player911 said:
Not to thread hack but what are your settings for setcpu?
I've used it before on a Chinese knockoff that had problems going into suspend mode. Worked great. I also set a screen off to kill running tasks cause my boy would run 30 games at once.
I'm pretty good with my battery life stock but wouldn't mind giving it another go if I had good settings to go on.
There's a thanks in it for you.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com
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I didn't get so lucky - I definitely got a refurb - model is just DW not DWP. Screen bleed is bad bad bad but I can live with it if otherwise the phone functions well.

I just got a replacement as well. Refurb.
My last one had NO screen bleed what so ever! This one is terrible. I am calling TMo and telling them this is unacceptable. I bought the phone just about 2 months ago and they are going to give me a refurb piece of ****! I even paid outright $500 for the original phone!

blackbirdw68 said:
I just got a replacement as well. Refurb.
My last one had NO screen bleed what so ever! This one is terrible. I am calling TMo and telling them this is unacceptable. I bought the phone just about 2 months ago and they are going to give me a refurb piece of ****! I even paid outright $500 for the original phone!
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Technically they only owe you a refurbished model. I'd be surprised if you.could convince them to give you a new phone as replacement. I think its basically luck.
Sent from my LG-P999 using XDA Premium App

How are you determining that your phone is a new DW? Mine appeared new as well, with screen protector and plastic over all buttons.
Under the battery cover and under the battery, it said DW. But the LG software updater read it as DWP.
You don't wanna know where this was sent from.

I got a replacement in the mail today with no screen bleed. Although this phone had very little when I first got it and now it's really bad. (Even if it barely shows on Gingerbread.) Replacement doesn't show any OTA updates although I'm not sure if that's because I checked on wifi without my sim inserted. Meh...
Sent from my LG-P999 using XDA Premium App

mmapcpro said:
How are you determining that your phone is a new DW? Mine appeared new as well, with screen protector and plastic over all buttons.
Under the battery cover and under the battery, it said DW. But the LG software updater read it as DWP.
You don't wanna know where this was sent from.
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LG Software said my phone was a P-999DW..
Sent from my LG-P999 using XDA App

Percentage wise how satisfied were you before and now?
Sent from my LG-P999 using XDA Premium App

I just requested another replacement - the bleed on the refurb is atrocious and it also just froze up. Thinking it might be app related but trying to push T-Mobile for a new replacement. They are sending one for Monday but can't guarantee it will be new but they requested it.
So I'll have 3 G2X in my possession on Monday before 2 go back.

Before, I was 40% satisfied. It only had slight screen bleed, but it would lockup at least 7 times a day... Now I'm 100% satisfied. I don't care about screen bleed either. My phone works now!
Sent from my LG-P999 using XDA App

3rd time returning a Inspire.

Hey guy, so I'm gonna be returning my 3rd Inspire this coming week.
The 1st one had a few dead pixels and was returned within the initial 30 day grace period through at&t.
The 2nd time the actual screen started to seperate from the frame of the phone and would float near the corners and what I mean is you could lightly push down on the screen in certain spots and see it lift and rise.
When I got the second one, which I have now, it was fine then the GPS completely stopped working and I went to a warranty supper center where you would go after the original 30 day period.
I took it in there with the GPS issue and the guy wouldn't do anything for me and gave me the number for HTC and told me to call them myself and deal with them.
Now, the screen is floating again, and my phone has never been dropped or damaged.
I don't want to put up with this BS anymore and I want a new phone.
I got tired of my Inspire not correctly working and went and bought a Nexus S off contract. I'm happy with it.
What I'm asking is, should I just have it replaced and sell the new one to get some money back for the Nexus purchase or ***** and complain to at&t for a completely different phone?
Sent from my Nexus S using XDA App

I have till the 27th to return my Nexus to best buy, I'm sure they will give me hell for having it so long and wanting to return it..
Sent from my Nexus S using XDA App

Of all the forums I am on for the desire HD/inspire I can't recall one person complaining about their screen coming loose. I would say you are a little hard on your phones. Goodluck with your samsung product.

Very easy on my phone and always handle it with care, it cost a lot of money. Lol
I'm very anal which could also be my problem, but with cost of the phone, contract, insurance and everything else included, I should not have to deal with such issues.
Sent from my Nexus S using XDA App

Lots of us have had the loose screen issue. Lower right corner on my phone had it. Att covered it for me after the grace period.
Sent from my Desire HD using Tapatalk

Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App

Its hard for me to imagine such a solidly built device having so many problems, but yet all i hear is constant complaints from my wife about hers. Lagging or freezing, battery drains etc. it doesnt make any sense to me because I don't have any of theose problems with mine.
Hers was one of the first run as she got it on the day they came out. I wonder if that makes a difference?

I work at one of those device support centers you went to.
That screen issue is a manufacturers defect we've seen a couple of times.
I wouldn't bother calling ATT for a different model phone. They won't do it for you. I'm not saying it to be mean, but just so you don't waste your time. To warranty policy, that first exchange you did within the first 30 days doesn't count towards a warranty exchange. That guy at the device support center should have exchange it though.
If you don't mind, in a private message I would love your phone number so I can look up who handled your ticket in Opus and the date you went there. I know it's asking a lot, but a customer being handled like that needs to be reported to my bosses. Delgreco, and whatever the girls name that took his place at the moment while he's on leave, will not like that.
I would go back to the DSC and see if they will replace it. If they don't, get their ATUID and the managers name, as well as the location, and ask for their store code and shoot me a private message. If worse comes to worse I can do an XBM for you, but I would need pictures of your LDI and the screen stuff sent to me.
Anyway, PM me and keep your personal information, if you choose to go that route, of the forums.

Pm'd
Sent from my Nexus S using XDA App

Should you choose to send your phone number so I can look up the account notes in Opus (I can understand the hesitation to some stranger on a forum) send it to me via PM and not in this thread.

Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk

Guess there are a lot of bad ones. My first inspire had a problem where if you lightly pressed the center of the screen, it would turn off. On my second inspire (one I'm currently using) haven't had any problem with it. And I got it early March or whatever
Sent from my HTC Desire HD A9191 using XDA Premium App

bdpyo said:
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
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My lower left hand corner keeps popping up too, really annoying.

gunnyman said:
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
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I thank you for that thank you. As I was explaining partially to the OP in PM, the way this rep handled him makes me and the rest of the company that handles the DSCs look bad. At the DSCs, we understand dealing with anyone over the phone is a very big hassle. In fact, we try and keep customers off the phone at our location. Sorry to them, but the script monkeys aren't that helpful. The idea of the DSC is to put the customer in a face to face position with some one both helpful and knowledgeable.
With that said, I will happily extend an open invitation to any XDA member to PM me with questions or concerns. I'm not going to lie and say I can help everyone, but I will try my best.
At this point I would like to help the OP get his situation resolved. If there is no liquid or physical damage to his Inspire, then he has every right to a working device and should no be treated with such disregard.

gadget069 said:
My lower left hand corner keeps popping up too, really annoying.
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Look at getting it replaced, especially if the camera lens is not aligned close to center in the back of the phone. We have been seeing a trend with the first run of the Inspires with issues like the screen popping up, the bottom volume button becoming jammed, camera not working, and phone not turning on.
If you're willing to wait until tuesday I can send you a list of where the DSCs are in your area if there are any, if not the WSC line would, *hopefully* be able to give it to you quicker.

I'd like to know if there is a DSC in my area. Greenville sc.
Sent from my Desire HD using Tapatalk

My first inspire had dust under the screen and pinholes in the black around the capacitative buttons. At night you could see a few spots where the backlight shined through. The warranty guy looked at me like I was crazy, but hey I'm anal and it needs to be perfect.
Sent from my Inspire 4G using Tapatalk

Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium

Sorry to hear about all of these Inspire problems you guys are having.
I haven't had a single problem with mine, and I've had it since the week they came out.
Sent from my MIUInspire!

trell959 said:
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
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Oh no, you get it fixed yet trell?
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[Q] On 2nd RMA from screen blobs, should I keep bothering AT&T/Samsung?

So, I RMAed my Skyrocket due to the dreaded AMOLED blobs that Samsung can't seem to get rid of. Mine were somewhat OK when I originally got the phone, but 7mos later they're quite noticeable in some spots. In addition, the screen has that vertical "brushed metal" look to it that's also a pain in the ass.
I got my RMA on Monday, and it had the same damn problem. To top it off, it had a horizontal line on it. However, it didn't have the "brushed metal" effect as bad as my original. Instead, it had what looked like little dust clouds on it.
Naturally, I was pissed. I called AT&T once more, got another RMA (priority shipping included for free!), and got it this morning. Now, it has more spots, a faint brushed metal effect, but no giant blobs or dust clouds. On a more interesting note, the DSLR picked this up as being amber and not green.
So, should I try rolling the RMA dice again, or just going with #3?
EDIT: Got replacement #3 today. It has the same problem, and it's worse than the others! I'm beginning to wonder if this is all pointless.
EDIT 2: Replacement #4 arrived. Same crap, different phone. Not only that, I learned that I have essentially maxed out my AT&T warranty after 4 RMAs. Gotta love that. Going to try Samsung in the morning.
EDIT 3: Replacement #5 has been sitting on my desk for 15 days and I just bothered looking at it. Same problem, getting it DOAed again.
I'm not even bothering with uploading a photo.
EDIT 4: Finally had time for Replacement #6. It doesn't look TOO bad, so I'm thinking that I'll probably go with it. Thoughts, anyone?
Seriously, has anyone gotten better results with these phones?

Keep trying I promise you won't get a perfect one but you can get one a wee better
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Currently on the phone with AT&T setting up RMA 3. Apparently I've reached the limit on open RMAs, so the CSR is seeing what she can do about it.
LOL.

Got the 3rd replacement today. Lo and behold, it has the same problem! To top it off, it's worse than replacement 2! Calling AT&T again to get another.

It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
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Yea, I'm beginning to think the best thing to do is just that. Hopefully the next one will be at least OK.

specter07 said:
It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
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Guess I'm just lucky again. What are those things and why do you guys have them?
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mindmajick said:
Guess I'm just lucky again. What are those things and why do you guys have them?
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The AMOLED screens have a defect, presumably due to the mass-production of the screens. They get darkened "blobs" at low ambient and backlight levels. They have a tendency to grow. Thus, I'm trying to find the best one I can.
In other news, I got replacement #4 today! It has the same problem. Not only that, 4 open RMAs seems to temporarily lock AT&T's warranty system, and now I have to interface directly with Samsung. Lovely.
God, I hate this kind of crap Samsung lets happen to their devices.

Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?

hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
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Ask for a new phone. It is unacceptable that a customer on a contract would be dissatisfied for that long.
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mine has two very small ones on it but i can only see it if i use voodoo display and turn the filter way down.

hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
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Click to collapse
Demand a note2 or s3.
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I had to RMA 2 of them, the third one started randomly rebooting itself during calls. I got a hold of warranty replacement and explained to them that this was the third one, and I was not happy, of course they offered to send me a replacement S2 Skyrocket, and I told them NO, I wanted something else. They of course couldn't / wouldn't do it.
They sent me on to a different version of customer service and explained to them everything that happened and I told them that I would not accept another one due to the failure rate. They offered me a new phone, told me I couldn't have an iPhone or Note, but any of their other phones was acceptable. I asked for a garnet red GS III. 24 hours later I had a brand new GS III sitting on my desk. I have not had ANY issues with the S III.
OH and side note, they let me keep the GS II Skyrocket instead of sending it back in. I sent it in to Samsung and they sent me a brand new one back, and so far not a single issue with it either, however it just sits on the desk at home waiting to be used. I decided to keep it as a back up in case the S III had an issue.

Lol I always wondered what the **** those were!
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