Related
So if you go to T-Mobile's site and search for the G2x the only products that come up are the home dock and the car dock.
Any ideas as to why this could be?
Edit: was told the phone was on backorder via chat with rep. Sounds fishy. Even if the phone were on backorder they would still sell the phone and advise the purchaser that it was on backorder.
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
Wow
Wow, either they are admitting there are problems and removing it from sale for now or just an error. Gotta swing by a store and see if they still have it.
I notice they advertise it on their main page, but if you go to shop all phones its not there.... very weird. Hopefully they're not ditching out on the phone
Sent from my LG-P999 using XDA App
Interesting.
Sent from my LG-P999 using XDA Premium App
Oh no
jrfaulkin said:
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
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I can't click the "Add to Cart" button. It's grayed out, can anyone confirm this?
Also, this http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
I hope it's just an inventory thing. I don't wanna find out there's something wrong with this phone, the fact being the G2x I just bought from Amazon is on it's way now.
tmonews has an article about this now
http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
If it is a QC issue I wonder what T-Mobile will do about it. Complete refunds or exchanges of similar devices - i.e., Sensation.
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
mikea3000 said:
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
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Click to collapse
If they did pull it for QC issues I really hope they do either give me a refund or exchange it for a comparable device (sensation I'm guessing)
Just remember the G1... they pulled it out of the lineup to catch up. Same thing went for the HD2, and a few others. You'll notice the magenta sidekick is in the same boat for upgrades. It's not quality, it's "we way oversold." I confirmed this with a friend that works in a call center.
Omitted !!!!
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
I agree with bored PC. Too much sold means no stock to support the user.
Sent from my LG-P999 using XDA App
wondercoolguy said:
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
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Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
mobilehavoc said:
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
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Ur obviously not getting the point here. If they pulled the device for Qc issues and they push out new versions or fixed devices then ppl who already have the phone that has issues want to know if they can get a replacements. You have the device and it mysteriously disappears from tmo site, wouldn't I concerned that ur device is faulty
Sent from my LG-P999 using Tapatalk
just spoke to TMO, they said they have no information about it but I spoke to an account specialist in customer loyalty and asked if it does turn out to be true would they offer refunds or replace the phone, they said yes they would if it ends up to be true. They would either repair it, replace it(Guess when they fix the issues) or give a like device
Suprah said:
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I have an N1 so when I took back my G2x went back to it. I am patient and await the out of come of this craziness to determine wheter I'm going to just wait for the Hercules to come out. I refuse to get another HTC device until they fix their battery consumption issues.
I got stuck on a trip - my G2X battery started getting EXTREMELY hot and eventually would not charge past 20% - and had to go get another phone. No choice, had to have a phone.
TMobile was "kind" enough to replace my battery, despite the fact that the G2x constantly reboots, and has screen bleed.
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
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Click to collapse
Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
Click to expand...
Click to collapse
I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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Click to collapse
This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
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TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Click to expand...
Click to collapse
They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
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Offered a g2x or sidekick. Guess I'm getting another g2x...
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PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
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Click to expand...
Click to collapse
Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
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PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
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Click to expand...
Click to collapse
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
Click to expand...
Click to collapse
You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
Once again Verizon pulls another dousche bag move... As I posted earlier in a thread; I spoke to a Verizon representative about the infamous popping and squealing noise occurring during my phone calls... he spoke to me for approximately 2 minutes, diagnosed the problem as a speaker/ hardware issue, confirmed my shipping address and told me that they were replacing my Droid charge with the Samsung galaxy nexus. I might add that I upgraded my shipping to overnight as soon as he told me this, lol. Anyways... around 9:00 pm this evening I received a call from a different Verizon Rep. Saying that there was a misunderstanding with the warranty exchange and that they would be sending a refurbished Droid charge my way... wtf!!! Lol.. I do looooove my charge but I was so excited that I almost had a nexus... [email protected]#.... sh*%... pi$$... bal$#... Verizon never ceases to amaze me... hahahhaha
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Once again Verizon pulls another dousche bag move... As I posted earlier in a thread; I spoke to a Verizon representative about the infamous popping and squealing noise occurring during my phone calls... he spoke to me for approximately 2 minutes, diagnosed the problem as a speaker/ hardware issue, confirmed my shipping address and told me that they were replacing my Droid charge with the Samsung galaxy nexus. I might add that I upgraded my shipping to overnight as soon as he told me this, lol. Anyways... around 9:00 pm this evening I received a call from a different Verizon Rep. Saying that there was a misunderstanding with the warranty exchange and that they would be sending a refurbished Droid charge my way... wtf!!! Lol.. I do looooove my charge but I was so excited that I almost had a nexus... [email protected]#.... sh*%... pi$$... bal$#... Verizon never ceases to amaze me... hahahhaha
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Call back and demand a nexus ask to speak to the manager that is deception
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ztkryan said:
Call back and demand a nexus ask to speak to the manager that is deception
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Click to expand...
Click to collapse
Indeed....! I will be calling in the morning for further explanation from a manager...
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That's some BS, I would definitely get in touch with a manager and not get off the phone till you get the nexus.
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Chaotic Peace said:
That's some BS, I would definitely get in touch with a manager and not get off the phone till you get the nexus.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah keep pushing it. I love my replacement nexus.....fyi battery life is horrible!
Sent from my Galaxy Nexus using XDA
You might not get a nexus but you can talk them into a Rezound. Way better IMO
I called into VZW last night trying to get a Nexus replacement myself. I've dealt with the squealing/chirping/popping for months now. It hasn't been a big problem, since I mainly use bluetooth, where it hadn't been happening. Well, lately it's starting to happen via bluetooth also. So that (and the phone constantly thinking it's in a car dock) put me at the end of my rope.
Call in, get the rep, talk for a bit... get offered a warranty replacement Charge. I continue to complain, citing the many stories offered here and on other sites about people getting 5, 6, or more replacement Charges with the same problem. I'm offered an LG Spectrum. They wouldn't budge, saying they were doing me a favor, since they don't offer different models until after the second replacement. "Luckily", my SIM card replacement apparently counts as my first. So, I'm now waiting for my "new" Charge, which should arrive Friday. Once I get that all set up, I guess I'll give it a few days for the inevitable screeching to happen, and then be back on the phone with Verizon.
I don't understand why they would offer me a Spectrum (faster stock CPU, better camera, etc), but not a Nexus. Really, the only pluses (on paper) for the Nexus are a better screen and better software.
What's the best way to get a replacement? Is there a special department or is it just customer service?
Just got off the phone with Tier 2 support. Sending me a free replacement Nexus but I did have to pay $45 for the back and battery, but not a bad replacement for the Charge. Plan on going with the GSIII in March when I am due for an update. I will miss the Charge, it was a great phone, but look forward to not hearing the annoying popping and cracking sounds while on phone calls.
Last night I went through the repair/tech center for the screech/pop on voice phone calls (then found this thread and a few others).
VZW is shipping a refurb D. Charge, which I should have tomorrow. Can't say I'm excited to be getting refurb hardware, but I do understand VZW's need to operate a business, and handing out inventory that they can easily sell for top dollar (i.e. Nexus) is understandable. As opposed to providing refurb hardware, which is what the warranty covers.
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
wpgibson said:
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
Click to expand...
Click to collapse
I'm in the same boat. I got in a short Twitter discussion with VZWSupport this morning (apparently they scraped one of my tweets where I mentioned VZW). They're "confident" that the replacement will fix my problem. After the stories I've read here (and androidforums.com, droidcharge.net, etc, etc), I'm not as confident as they are.
wpgibson said:
Last night I went through the repair/tech center for the screech/pop on voice phone calls (then found this thread and a few others).
VZW is shipping a refurb D. Charge, which I should have tomorrow. Can't say I'm excited to be getting refurb hardware, but I do understand VZW's need to operate a business, and handing out inventory that they can easily sell for top dollar (i.e. Nexus) is understandable. As opposed to providing refurb hardware, which is what the warranty covers.
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
Click to expand...
Click to collapse
You need to tell them that you want to speak to Tier 2. Then say it is a known software issue and not a hardware issue as the last FP1 firmware should have resolved the issue. Then tell them you do not want a refurb and if you do get one and it has the same issue, you will have a very angry customer on your hands. Don't be an ass though, but be firm. That is what I did when I called them. They also got Samsung on the line who was not aware of any issues with the Charge. Go figure....
So i called Verizon back last night after work, i spoke with a different manager from a different branch ( previous branch was greenville, SC ) i explained the whole story of what was happening and that i was not impressed with the way my warranty exchange went through... He then politely apologized for my inconvenience but told me since my refurbished charge is on its way that there is nothing he could do unless i get the phone and Im having similar issues again... Well i let him know how pissed i was.. Then hung up on him.. Lol. Needless to say, ill be calling them the day i get my refurbished charge to get another phone, idc if i have the issue or not, Im bound and determined for that nexus.. Hahahah
Sent from my SCH-I510 using XDA
They diagnosed my popping / squealing problem as a hardware issue as i stated in an earlier post. Got my refurbished charge in the mail to find out they sent me the same hardware version... Lol. First call i made squealed to the point that my sister hung up on me.. Lol.. Called Verizon and they have started a service tag, diagnosing the problem as a network issue now. Every call that squeals i have to dial ### after it so they can monitor the calls so that there engineers can "tweak" the network... Haha... ****ing jerk offs... Just give me a new phone already"!!!!!!!!!
Sent from my SCH-I510 using XDA
Epic.....
Sent from my SCH-I510 using XDA
stebomurkn420 said:
They diagnosed my popping / squealing problem as a hardware issue as i stated in an earlier post. Got my refurbished charge in the mail to find out they sent me the same hardware version... Lol. First call i made squealed to the point that my sister hung up on me.. Lol.. Called Verizon and they have started a service tag, diagnosing the problem as a network issue now. Every call that squeals i have to dial ### after it so they can monitor the calls so that there engineers can "tweak" the network... Haha... ****ing jerk offs... Just give me a new phone already"!!!!!!!!!
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Tell them that's not acceptable you need a phone that works the network not working is not your problem
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ztkryan said:
Tell them that's not acceptable you need a phone that works the network not working is not your problem
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Click to expand...
Click to collapse
Do you think i should wait for them to find out its not the network, or should i call and complain immediately...?
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stebomurkn420 said:
Do you think i should wait for them to find out its not the network, or should i call and complain immediately...?
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Immediately if it's a network problem tell them your not paying for their service to be a Guinea pig demand a phone that makes calls without issue
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ztkryan said:
Immediately if it's a network problem tell them your not paying for their service to be a Guinea pig demand a phone that makes calls without issue
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Click to expand...
Click to collapse
Ill be calling first thing in the morning... As it is 1 in the morning... Lol.. That's what i feel like... A guinea pig, ### kiss my a$$... the bad part is that i have two droid charges on my plan, i have to convince them too replace both.. Haha
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stebomurkn420 said:
Needless to say, ill be calling them the day i get my refurbished charge to get another phone, idc if i have the issue or not, Im bound and determined for that nexus.. Hahahah
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
People are *****ing about the Nexus too (screen scratches easily, poor battery life, spotty/fluctuating signal, etc). Why are you so determined to get that phone?
Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
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Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
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Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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Click to expand...
Click to collapse
Read the thread Already answered
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beccadevin said:
Read the thread Already answered
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Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
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I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
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Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!
Hey guys,
Time for a little advice. I have the HTC One XL on ATT, and began to notice sever screen rippling on the sides and middle of my device. So, naturally, I called warranty and had it replaced. That replacement came back with screen ripples worse than the original device. So I called again, and they overnighted a second replacement. Just came in this morning. 3 dead pixels, and a prominent ripple effect along the left side of the device towards the middle.
I've heard stories about getting it switched for another device, but is that even possible? What are your guy's thoughts?
http://forum.xda-developers.com/showthread.php?t=1839514
from my HTC One XL using Tapatalk 2
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
SkizzMcNizz said:
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
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They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
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Well unfortunately they send out nothing but refurbs, you just gotta keep going until you get a good one.
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Sent from my One X using Tapatalk 2
superchilpil said:
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
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If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
redpoint73 said:
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
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Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Right. That's what I was saying. The poster above my first post is not a mod.
Sent from my One X using XDA Premium HD app
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
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Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
HTC_Phone said:
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
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So when do you get your replacement??
max63094 said:
So when do you get your replacement??
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Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
HTC_Phone said:
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
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One x+?
Sent from my One X using Tapatalk 2
superchilpil said:
One x+?
Sent from my One X using Tapatalk 2
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Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
HTC_Phone said:
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
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See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
superchilpil said:
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
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That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
HTC_Phone said:
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
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I had something similar happen to me but I have a replacement center near by so I wouldn't of left until I got a good phone
Sent from my One X using Tapatalk 2
This is why I refuse to get anything refurbished. I'd rather spend extra money for something that wasn't previously screwed up..
Who wants to bet that these refurbs he's been getting were previously ICJ bricks... Anyone?
Sent from my HTC One XL using xda app-developers app
HTC_Phone said:
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
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They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
SkizzMcNizz said:
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
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Who knows what this guy will say. The One X is a high quality phone. I guess it all depends on the rep you get because I've heard reports of people getting credit on their account, and a guy got the GS3. But I won't settle for anything less than the One X