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Rep says g2x no longer backordered/new stock?

I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
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g2x ofs problem phone.
move ahead!
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enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
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It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.

Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens

vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
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I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.

RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
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i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
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it still says out of stock on the site if you try to order a new phone.

I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.

But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.

Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.

I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
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jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
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X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
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GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
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Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
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jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
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Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)

GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
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That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App

GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
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What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?

Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
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Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)

So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
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ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
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The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.

tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
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The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
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Could I get a replacement for this?

I have 3 charges on my account and one dumbphone. In most places we use the phone, the charges always get problems like dropped calls and fuzzy/distorted audio on both sides. The dumbphone never gets anything like this. We used to have a DROID x on one of our lines and it never had this problem either. Basically could I complain to vzw about this and get something else?
I am guessing that because they are getting over $200 per month from us they will bend over backwards when we threaten to leave.
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You could probably get a replacement from them, but they'll make you jump through hoops (including a usual 2 identical model replacements). I give them $250 a month, and they didn't budge an inch for me when I complained about the Charge's squealing issue.

I agree with Cilraaz, going to need multiple replacements. I went into the store yesterday trying to get a different phone since I have been dealing with the static popping on received calls. This will be my second replacement (first one had a white line going vertically on my screen). Here is to hoping that the new one they are shipping will have the static popping.

kj1060 said:
I agree with Cilraaz, going to need multiple replacements. I went into the store yesterday trying to get a different phone since I have been dealing with the static popping on received calls. This will be my second replacement (first one had a white line going vertically on my screen). Here is to hoping that the new one they are shipping will have the static popping.
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It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
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stebomurkn420 said:
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
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But I don't want another Samsung lol. Trying to get a razr so they can't force me to pay for the battery and back cover.
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stebomurkn420 said:
It is a software issue... They cannot diagnose this issue really. Tell them it pops and squeals even if it doesn't... Lol. They will offer you a lg revolution or an htc thunderbolt. Tell them you feel thats a downgrade from the charge and you want to stick in the samsung family. Bet they will offer you a nexus you just have to be firm with them...
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I was not given a choice. I was told that my warranty only covers replacement with the same phone.

danstar said:
I was not given a choice. I was told that my warranty only covers replacement with the same phone.
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I was told you have to have two identical device replacements before they'll swap to another device. Others have gotten different devices on their first complaint by being forceful. It really depends on how you handle the situation, who you get on the phone, and how generous the call center manager is feeling that day.

Well I am going to give this one a chance, but if it is no better than the first, they will not be sending me a second replacement, it will be a different phone.

I'm ready for another phone too. On my 2nd Charge with screech/pop sounds.
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I'll have to be honest...I've never encountered any of these sounds and pops that you guys describe...guess I got lucky somehow
Droid Charge powered by TSM Tweaked 2.2 ext4 w/ Transparent ICS 4.0

[Q] g2x replacement?

Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?

If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
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I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.

beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
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Is that through the insurance or through the warranty replacement from t mobile?
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Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
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Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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Read the thread Already answered
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beccadevin said:
Read the thread Already answered
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Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
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I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130

Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.

Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.

OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
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maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.

thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.

Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.

Sorry to hear this man
-custom sig.

Pain-N-Panic said:
Sorry to hear this man
-custom sig.
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Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?

Glad you got a new rig man!!

How many replacements ?

How many replacements have you guys have been given? I just got my 8th for reception and battery issues and now it doesn't even connect to anything (btw i got it on wednesday).
Am i the only one that needs to get replacements all the time for the same issues?

still on my 1st one, only had it a month though. No problems that I have noticed.

I'm still on my 1st one that I pre-ordered in June. Haven't had any issues with it.
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On my first one. Got it on October 20. No reception issues at all.
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On my first one still, thought it has a yellow tint.

I guess i have all the bad luck then ):

Also had mine since July 10th. No issues I just wish the gps was as good as my old iPhone
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i think i might have to go back to a iPhone ,:c

on my third. First one had that screen gap issue, except it was heavily noticeable (1-2mm on the bottom). Second one had signal issues. Current one is OK, but is kind of crap in 3g areas. I can handle it though due to the fact im mostly around 4g.

On my first one that I preordered in June. Only issue I had was with Wi-Fi failing to connect 6/10 tries however JB has completely resolved my prior Wi-Fi connectivity issues.
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My next phone will be either the s4 or iPhone 5s (for sure if untethered jailbreak comes out). I just love Torrenting movies on my s3 and tethering to my nexus 7 I already pay verizon enough I might as well use the data as I want
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CovXX, dont worry...its not just you. I came from a Gnex then got upgraded for free to this phone. I had to get 23 replacements in less than 2 months. More than half didn't even turn on out of the box. After the 4th replacement, I opened the phone at a Verizon store itself so that they knew I wasn't lying. After that many, I tried a different store, and they offered to give me a GS3 for no cost and no contract extension. Awesome right? In my experience the replacements are pure crap. I think they just get other people's phones, and send them right back out again. One even had someones contacts on them...its a bit maddening.
---------- Post added at 09:55 PM ---------- Previous post was at 09:54 PM ----------
CovXX said:
i think i might have to go back to a iPhone ,:c
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yeah....dont do that.

Im on my 3rd, only 1 was a faulty phone. The other 2 were from me bricking it iirc lol

If you had battery issues for all 8 replacments, I have a feeling its yoyr battery not the phone. Try going to the verizon store ask for a new battery.
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Chuckleb0ne said:
On my first one. Got it on October 20. No reception issues at all.
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Really? Because I swear you were claiming reception issues in the thread when everyone was trying for Note 2s.
OP, it took me two replacements before I was offered alternate replacements. If that's what you want, just ask for it. The antenna in the sg3 is sub optimal in certain circumstances, it's more than likely not something you can fix with a replacement sg3.

I went through 4 gnexii before I demanded a different phone and got the s3. Used that for an hour before the screen backlight basically died and refused to come on. 2nd s3 seems to be doing good so far.
Sent from my SCH-I535 using Tapatalk 2

I've tried to get a n2 or something else but they keep denying me. I gotta fight with them on this one, i can't even use my phone right now as a phone its basically a tablet. I've had different battery's as well but nothing seems to fix my issues. To the guy who said no to the iPhone; even though its not as powerful or free i'd love to have to deal with apple more then vzw and sammy; i was upgraded from a 3GS to a 4 for no cost by them at my 5 replacment. Samsung wants me to send my phone out for 2 weeks which isn't happening. So i guess i have to fight with vzw for hours or something? Anyone want to give me some tips on how to get them to slide with me?

CovXX said:
I've tried to get a n2 or something else but they keep denying me. I gotta fight with them on this one, i can't even use my phone right now as a phone its basically a tablet. I've had different battery's as well but nothing seems to fix my issues. To the guy who said no to the iPhone; even though its not as powerful or free i'd love to have to deal with apple more then vzw and sammy; i was upgraded from a 3GS to a 4 for no cost by them at my 5 replacment. Samsung wants me to send my phone out for 2 weeks which isn't happening. So i guess i have to fight with vzw for hours or something? Anyone want to give me some tips on how to get them to slide with me?
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I'm on my 4th replacement for my s3. I was told and noted in my account that one of the tech2 supervisor that I was approved for a Razr Maxx HD. So, all I was waiting for was my replacements to get back to Verizon. Called back up about week later, one of them came in. The customer service rep then transfered me to tier 2 tech. Then, it all just went downhill from there. He is saying, that his supervisor can't approve me for my razr Maxx HD which I was already approved for by someone else. I called back the next day and it's the same thing. So, I just gave up. The only issue I am having with my s3 is the wifi. If my s3 is connected to my wifi it will sometimes take down my whole wifi network. And what's also strange is that whenever the phone is idle and I go to pick up the phone and use the Internet on my wifi while it's connected. It takes the phone 30secs-1min for me to connect to the Internet. It's not my router cause I never had any issues with any of my other phones that I previously had.
All I can say is good luck on them trying to get you to switch to another phone. They wanted to offer me a gnex or Rezound as a replacement for this s3. Like Verizon wanted me to downgrade my phone. Screw them.
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im on #3
Sent from my Cocaine White GSIII

Wow that's crazy. I'm going to try my hardest and if not get the bbb on my side
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Can't believe Verizon is doing this to me!

I am so pissed. Long story short. I ordered the s6 through Verizon, got the phone and it was great until the 10th day. I started having issues. So I told them and they said they'd send me out another. I told then I absolutely do not want a refurbished phone and they guaranteed me it would be a brand new one. Wtf do i get the next day? A refurbished piece of crap that had scratches all over when 3 different reps assured me they'd be sending me a new one. I called them back pissed.
So after hours of talking on the phone I get them to send me a brand new one that would come in the white box. They told me it would arrive on may 29th(which was 10 days away) because they were all on backorder waiting for the shipment from Samsung. So I've literally been calling every few days asking them what the update is and every time a diff rep just tells me that the order is placed and everything but it's still on backorder. This has happened 3+ times now.
It's been 3 weeks now and I just called again and told them this is it I've had enough and the guy tells me for some reason the order never processed because of some terms and conditions crap so he said he has to figure it out with his supervisor. I can't believe this seriously. Are the people at Verizon the dumbest individuals in the world or am I being toyed with here?
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Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?

Shawn haz root said:
Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?
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I tried that but all of the Verizon stores in my area were totally out of stock of the black s6 and they said they'd charge me to switch colors.
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May I ask what the issues were?

musicfreak190 said:
May I ask what the issues were?
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Multiple issues. I experienced, Bluetooth issues, got a few scratches on the phone and occasional messed up audio when on the phone. I got them to send me a new one. Should be here Thursday. Found out he order never went through cuz the stupid supervisor didn't approve the order.
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Chadly, glad to hear your issue has an end in sight, I cannot help but wonder - did you receive an order confirmation for the new GS6 from VZW?

Yeah, they sent me a new s6 and this one is perfect except for a super loose home button that rattles. Such bs. I'm waiting for them to call me back and tell me what we do now.
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I haven't been impressed with Verizon customer service, either. The first phone I got was never activated, and when I called to get it activated, the rep just redid my order and sent me another phone lol. I had to reject the 2nd phone, and I finally spoke to someone that knew what they were talking about.
It seems as though 1 out of every 3 reps know their stuff, the rest have no clue.
I'm still waiting for my $100 port in credit, and I know it won't be on my 3rd billing cycle, so I'll have to call them again :/

Never even talked to a rep. did everything online. Ordered phone on Friday, arrived Sat, activated without doing much other than turning the phone on (SIM card was already installed). I didn't port my number until I checked out the phone and ported the number on Monday morning, took about 20 min and about 1/2 hour after that to get the SMS texting working right.
No communication with a rep at anytime.
Sat night when I realized I already had the latest build (was waiting for an OTA), I rooted the device with PingPongroot. Had to do it twice but it stuck and was very easy. never connected the phone to the computer (yet).

krelvinaz said:
No communication with a rep at anytime.
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This is literally the only way to do it. Companies like VZ and Comcast intentionally provide sucky service so that you just give up because who wants to spend hours on the phone explaining your problem to people who are intentionally making it harder for you?

Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
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Chadly said:
Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
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It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?

backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
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I exchanged one due to a very loose home button. It didn't register presses half the time and rattled bad. They are out there, the lemon s6s. They are far between but they do exist sadly
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backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
Click to expand...
Click to collapse
Yeah, pretty lame. I'm keeping the new gold one because the screen is much better. The home button doesn't rattle as much now. It's barely noticeable so I'm okay with it.
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they always try and get you with that refurb stuff. i hate that!

I will never get another phone phone Verizon, you can get the same phones from Best buy with no penalty for returns.
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