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I got the most AMAZING Captivate case!

Its called the Geek Squad Black Tie Protection Plan!
Its only $10 a month and provides unlimited replacements for your device if it is damaged due to dropping it, water, etc. Now thats one heck of a case and you can't even feel it when its on the phone!
But seriously, I usually put cases on my phones because I am worried about damage. But for $10 a month (the cost of 2 drinks at a coffee house) you can stop worrying about getting a case for your device and just use it as the companies intended: naked. This was an offer I just couldn't pass up.
Has anyone else gotten the protection plan from Best Buy?
On a side note, when I was picking my device up from Best Buy the sales person said "What, you want me to price match AT&T? OK!" I didn't even ask him but he just said that and did it for me anyway, saving me $30! Usually the people at Best Buy are annoying crabby stuck-up brats but this guy was very helpful and saved me some cash.

uberamd said:
Its called the Geek Squad Black Tie Protection Plan!
Its only $10 a month and provides unlimited replacements for your device if it is damaged due to dropping it, water, etc. Now thats one heck of a case and you can't even feel it when its on the phone!
But seriously, I usually put cases on my phones because I am worried about damage. But for $10 a month (the cost of 2 drinks at a coffee house) you can stop worrying about getting a case for your device and just use it as the companies intended: naked. This was an offer I just couldn't pass up.
Has anyone else gotten the protection plan from Best Buy?
On a side note, when I was picking my device up from AT&T the sales person said "What, you want me to price match AT&T? OK!" I didn't even ask him but he just said that and did it for me anyway, saving me $30! Usually the people at Best Buy are annoying crabby stuck-up brats but this guy was very helpful and saved me some cash.
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I have it, too, but there is a downside - at least there was with my iPhone 3GS when I had to use the protection plan. During the first 30 days of owning a phone they'll replace it in-store. After 30 days, at least for the iPhone, they gave me a crappy dumb-phone loaner, and it took almost a week to get a replacement in.
I still have it on my captivate, but hope I don't have to use it. Having a plain phone for a week after being used to something better is a hard transition.

will they replace it if it still works but just looks fugly?

systoxity said:
will they replace it if it still works but just looks fugly?
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Yeah, you could throw it on the ground and shatter it to pieces and get it replaced.
And about the dumb phone, I have a Nexus so I can always fallback to that.

do you have to buy the phone through them to qualify?

This couldn't possibly sound like more of a paid advertisement.

Its not advertisement. I have it. Though i did get my captivate on release date from them so as far as i know u have to buy phone from them. May be wronge because.it is a monthly pay service i dont see why where u get the phone mattering.
Only thing sucks is it is another bill. U can't have taken out ur cell bill.
Sent from my SAMSUNG-SGH-I897 using XDA App

nammyczc said:
do you have to buy the phone through them to qualify?
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Yes you need to buy from them just like any warranty that is purchased through a store.
k2snowboards88 said:
This couldn't possibly sound like more of a paid advertisement.
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Er, its not. I hate Best Buy with a passion. I never shop there unless its something like a cell phone where you can't find it for less anywhere else. I'm simply saying that their cell phone protection plan is better than any one I have ever seen. Unlimited replacements for $9 a month is a heck of a deal.
I could argue that 99% of the posts here about people drooling over their devices sound like advertisements. Maybe I just like the service offered?
chvybeatsford said:
Its not advertisement. I have it. Though i did get my captivate on release date from them so as far as i know u have to buy phone from them. May be wronge because.it is a monthly pay service i dont see why where u get the phone mattering.
Only thing sucks is it is another bill. U can't have taken out ur cell bill.
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It does suck that you need to pay for it separately but oh well, its automatically deducted from my checking via by debit card.

Isn't the accidental insurance thought AT&T like $6 / mo?
Sent from my SAMSUNG-SGH-I897 using XDA App

k2snowboards88 said:
This couldn't possibly sound like more of a paid advertisement.
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That's exactly what I thought when I read this.
Sent from my SAMSUNG-SGH-I897 using XDA App

I think you need to pay like 100 or 150 dollars to replace with ATT.

This is not about cases! but stupid insurance.

your post amused me.

YellowGTO said:
I think you need to pay like 100 or 150 dollars to replace with ATT.
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it's $125 deductible. i got that insurance from ATT, and for 5 a month for 2 years and 125, it would be like paying the "discount" 200 for another brand new phone! which isn't too bad if i kill it within the first few months

I got mine from BB 2 days ago and I am thinking on getting the insurance indeed...this things are awesome but oh so delicate but I want to get ALL the details before commiting.

douglastheduke said:
it's $125 deductible. i got that insurance from ATT, and for 5 a month for 2 years and 125, it would be like paying the "discount" 200 for another brand new phone! which isn't too bad if i kill it within the first few months
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True, and the BestBuy deal is not much better. $10 per month for 2 years is is $240. The only reason these insurance plans are worth it at all, is because you can't go buy a new one at the subsidized price again - not until about month 18. And at month 18 you can get anything you want for $200.
It is gambling - they are betting you won't break the phone, and you are betting you will. They win most of the time, or they wouldn't be offering this insurance.
SquareTrade covers smartphones for $6 per month with a $50 deductible if your claim is damage related. No deductible for other claims.
Me, I use Amex card to buy my phone. I get double the warranty and 90 days accident coverage. Oh, and cash back too. Good enough for me.

uberamd said:
Its called the Geek Squad Black Tie Protection Plan!
Its only $10 a month and provides unlimited replacements for your device if it is damaged due to dropping it, water, etc. Now thats one heck of a case and you can't even feel it when its on the phone!
But seriously, I usually put cases on my phones because I am worried about damage. But for $10 a month (the cost of 2 drinks at a coffee house) you can stop worrying about getting a case for your device and just use it as the companies intended: naked. This was an offer I just couldn't pass up.
Has anyone else gotten the protection plan from Best Buy?
On a side note, when I was picking my device up from Best Buy the sales person said "What, you want me to price match AT&T? OK!" I didn't even ask him but he just said that and did it for me anyway, saving me $30! Usually the people at Best Buy are annoying crabby stuck-up brats but this guy was very helpful and saved me some cash.
Click to expand...
Click to collapse
You coulda saved more cash if you had to pricematch walmart. I got mine for 100 and some change.

$240 instead of $20... Makes sense to me!

TexUs said:
$240 instead of $20... Makes sense to me!
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Lets see, a $20 case makes your phone larger, doesn't give it 100% protection against dropping it, or damaging it with water. Or for $10 a month (which I can cancel at any time) I can get protection from dropping my device, spilling water on it, or "accidentally" throwing it under a car to get it replaced due to bricking the device. Hm, seems like my $120 a year (which is nothing if you think about it being as it is paid at $10 a month) goes a lot further than your $20 case which *may* protect your device from damage while at the same time adding bulk and not really being a guarantee.
Yeah, I'll take my $10 a month insurance. Did you cancel your car insurance and instead just cover it with a thick foam too?
BTW, I'm still annoyed you never answered me in that previous thread about how much of an iFanboy I am

alphadog00 said:
True, and the BestBuy deal is not much better. $10 per month for 2 years is is $240. The only reason these insurance plans are worth it at all, is because you can't go buy a new one at the subsidized price again - not until about month 18. And at month 18 you can get anything you want for $200.
It is gambling - they are betting you won't break the phone, and you are betting you will. They win most of the time, or they wouldn't be offering this insurance.
SquareTrade covers smartphones for $6 per month with a $50 deductible if your claim is damage related. No deductible for other claims.
Me, I use Amex card to buy my phone. I get double the warranty and 90 days accident coverage. Oh, and cash back too. Good enough for me.
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With the Best Buy plan you pay $10 a month, no deductible, and cancel at any time. So I could destroy the device in 3 months and get it replaced and in the end it will cost me $30. I can also then cancel my contract with them. Seems like a $30 well spent when you consider that this device is $500 out of contract.

Insurance on the NS?

Can you get insurance through Tmobile with this phone?
Sent from my HTC Vision using XDA App

Nope. I just ordered mine and talked to T-Mobile about insurance, as of right now they are not covering the NS. Maybe later they will...?

Thanks, I'll hold off on it for now then.
Sent from my HTC Vision using XDA App

I did mine through Best Buy. They cover everything but loss. Should be enough. I hope....

Insurance from Best Buy
Offered at $10/month. Not worth it, IMHO.

I already had the $4.99 insurance on my line for the mytouch 4g and called t-mobile to see if it would transfer. The rep told me it would automatically cover the new phone including theft and loss. $120 deductible if theft or loss and free replacement for hardware and other warranty issues.

daragh said:
Offered at $10/month. Not worth it, IMHO.
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I was thinking to same since it didn't cover loss, but the t-mobile one was 4.99 so its not that much more...

Cheeze[iT] said:
I was thinking to same since it didn't cover loss, but the t-mobile one was 5.99 so its not that much more...
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I went ahead and got the bestbuy insurance

c_licious said:
I already had the $4.99 insurance on my line for the mytouch 4g and called t-mobile to see if it would transfer. The rep told me it would automatically cover the new phone including theft and loss. $120 deductible if theft or loss and free replacement for hardware and other warranty issues.
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Good call, just confirmed this with T-Mobile as well. Now I'm worry free.

Will T-Mobile handset insurance still apply for this handset?
"T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy's Geek Squad Black Tie Protection ($9.99 per month)."
http://www.bestbuymobile.com/article/google-nexus-s-faqs

apogee82 said:
Will T-Mobile handset insurance still apply for this handset?
"T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy's Geek Squad Black Tie Protection ($9.99 per month)."
http://www.bestbuymobile.com/article/google-nexus-s-faqs
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Click to collapse
time to call t-mobile, again to confirm. maybe if I get 5 yes's its gotta be true right?

Weird just got off the phone with assuron (spelling?) and they said that it will probably be covered, similar to the nexus one, but what was weird was when he said that with the nexus one, when people said their phone broke, they would send a comparable phone ie. vibrant....

Id be careful with the best buy insurance, i bought it a long time ago once on my iPod which ended up breaking which they had to send it in and have them look into the issue to see if they would cover it, 3 weeks later i get it returned to me saying they would not cover the problem. I believe it won't cover a LOT of things that the T-Mobile like lost or water damange, so i would be careful getting the best buy "insurance" plan for this phone.
Also T-Mobiles insurance website, w**.phoneclaim.com/t-mobile does not list the Nexus S as one of the items they will be covering and i spoke with two T-Mobile reps in stores that said that it would not be covered, this is the main reason i am holding off on getting the phone.
Best of luck to all and i hope none of you need to worry about it anyways!

Best Buy Mobile offers $10/month for any accidental damage including water. NO DEDUCTIBLE, UNLIMITED claims. 48-72 hour rapid exchange process.
does not cover lost/stolen

I purchaed my insurance through squaretrade.com.
I have used them before with no problems on a claim. $100 up front, $50 dollar deductable if you break it.

Best option, as always, is to claim it through your home or renters insurance. It barely touches your policy and is much easier to file a claim, provided you have a solid insurance company.

n1kki6 said:
I purchaed my insurance through squaretrade.com.
I have used them before with no problems on a claim. $100 up front, $50 dollar deductable if you break it.
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^This. $100 is for 2 years, which comes to $4.17/mo

BruceCLin said:
^This. $100 is for 2 years, which comes to $4.17/mo
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I'll wait until the 25th. They'll probably release coupons that can get you can extra 10-20% off.

Cheeze[iT] said:
I did mine through Best Buy. They cover everything but loss. Should be enough. I hope....
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I got it too. No questions asked and no deductible for $10 is alright to me..

I also called T-Mobile to confirm and my rep said yes, my insurance will transfer over to the new phone.

[Q] At&t warranty question

Hello, I was wondering if the at&t five dollars a month warranty covers screen scratches. Not that I've had any yet I'm just wondering.

baconissweet said:
Hello, I was wondering if the at&t five dollars a month warranty covers screen scratches. Not that I've had any yet I'm just wondering.
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you still gotta pay a $50 deductible and you're supposed to send them the phone back if its not lost or stolen. i imagine if it came up missing they would

baconissweet said:
Hello, I was wondering if the at&t five dollars a month warranty covers screen scratches. Not that I've had any yet I'm just wondering.
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I believe it does but you would have to pay a deductible.
Heres a link to their site with more info:
http://www.wireless.att.com/learn/basics/choosing-features-services/wireless-insurance.jsp
If its lost or stolen, then you need to file a police report.

it covers everything ... but you pay the deductible ... i believe it is 125$ for the inspire.

Thanks for the responses guys! That deductible sounds like a @#%&

baconissweet said:
Thanks for the responses guys! That deductible sounds like a @#%&
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its based on the actual cost of the phone i believe ... (company cost not customer cost)

I actually just did an insurance claim on my inspire. ***** pushed me in a pool and had my inspire in my pocket and fried it instantly. They will have you call an 800 number to process your claim, in which they will ask you questions on the condition of your phone. They will mail you a brand new, non refurbished phone in the mail,which takes a couple days to arrive in the mail. Once received, you will have to mail your original phone back using the same box your new phone came in. You have 10 days to send in your old phone before additional charges apply. A deductible of $125 will be charged to your account.
Sent from my Desire HD using XDA App

SPOBI. They always try refurbished devices first, if none are available then you may get a new one.
And technically cosmetic damage is not covered...usability has to be impacted. That's not to say you can't make a case for some software issue haha....
Whatever you do remember that you can only have 3 claims in any 12 month period.
Sent from my Inspire using XDA Premium App

Get the best buy blacktie protection plan. Covers pretty much everything and NO DEDUCTIBLE. And it's always a new phone they give you. They don't have refurbished phones to give.
Sent from my Inspire 4G using XDA App

ogxku5h said:
Get the best buy blacktie protection plan. Covers pretty much everything and NO DEDUCTIBLE. And it's always a new phone they give you. They don't have refurbished phones to give.
Sent from my Inspire 4G using XDA App
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are you sure best buy gives brand new phones??
i was told they deal with the same company as att ?

Do you have to buy it from Best Buy?
Sent from my iPhone using Tapatalk

Best Buy's Black Tie Covers all damage that affects the usability of the phone. So not just some light scratches unless you prove it keeps you from using your phone properly. It does not cover loss, theft, or total submersion in water (how that's supposed to proven, I dunno). The phone is sent out as a "rapid-exchange" where you'll have a refurbished phone in your hands in 3-5 business days.
Before the new rapid-exchange system, it used to be that if the phone was not cost effective to fix, they would tell the store to give you a brand new one. This is no longer true as of recently.
EDIT: The phone does have to be purchased at Best Buy.. unless it is an iPhone and you have a receipt showing it was purchased new within 30 days.

ftmoe said:
Best Buy's Black Tie Covers all damage that affects the usability of the phone. So not just some light scratches unless you prove it keeps you from using your phone properly. It does not cover loss, theft, or total submersion in water (how that's supposed to proven, I dunno). The phone is sent out as a "rapid-exchange" where you'll have a refurbished phone in your hands in 3-5 business days.
Before the new rapid-exchange system, it used to be that if the phone was not cost effective to fix, they would tell the store to give you a brand new one. This is no longer true as of recently.
EDIT: The phone does have to be purchased at Best Buy.. unless it is an iPhone and you have a receipt showing it was purchased new within 30 days.
Click to expand...
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Actually best buy gives you brand new phones. If they have the phone in stock they gladly just swap it out if you can reproduce the problem right then and there. No refurbs and no deductible. I think it's about 9 or 10 dollars a month.
Sent from my Inspire 4G using XDA App

It's store manager discretion if they swap it out with a brand new one at BBY. Actual SOP is send out to be fixed and the customer is offered a loaner phone. If it takes 30 days or the repair is not cost effective (total destruction of phone or severe water damage) then the phone is replaced with new device.
The rapid Exchange process mentioned above is rolling out in waves by carrier at BBY. Currently only VZW is all rapid exchange, ATT is still 'send for service'.
The misinformation floating around astounds me...
Sent from my Inspire using XDA Premium App

What is the best insurance for at&t HTC One X

there are many who can offer insurance for the at&t One X ........I am wondering who provides the best insurance to cover the device ? ? ?

It depends where you get your phone from. That's why I'm getting mines from Best Buy. $9.99 per month and covers everything except lost or stolen without a deductible and as many claims as you like. My wife dropped her gs2 and it was replaced 2 days later.
I used ensquared for my other phones. $65 or $75 for one year and covers everything and up to 3 claims per year with a $75 deductible for the first one and $25 after that
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

AT&T gave me complete coverage for $6.99 a month because Im a premier member... it covers accidental damage, water damage, lost, stolen, and what sounds like deliberate damage.
Deductible is $200 though.

Red5 said:
AT&T gave me complete coverage for $6.99 a month because Im a premier member... it covers accidental damage, water damage, lost, stolen, and what sounds like deliberate damage.
Deductible is $200 though.
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I think best buy is $10 a month, no deductible but doesn't cover lost/theft. I pay $15 for my iPhones and I recall the other phones being less.
Plus they don't mind deliberate damage

dmbrown81 said:
It depends where you get your phone from. That's why I'm getting mines from Best Buy. $9.99 per month and covers everything except lost or stolen without a deductible and as many claims as you like. My wife dropped her gs2 and it was replaced 2 days later.
I used ensquared for my other phones. $65 or $75 for one year and covers everything and up to 3 claims per year with a $75 deductible for the first one and $25 after that
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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Click to collapse
Ensquared's deductible is $75 plus an ADDITIONAL $25 for second and third claims... so that'd be 100 bucks a pop if you had to replace your phone more than once. At least, that's what it is currently on their website... don't know if you were perhaps grandfathered in under older, more generous terms.
$75 deductible fee per claim
All 2nd and 3rd claims carry a $25 additional deductible for admin charges.
Click to expand...
Click to collapse
I only know this because I was checking them out earlier today! Just curious, has anybody actually had to file a claim (or multiple claims) with ensquared? It seems like a pretty good deal, but I am extremely weary of any insurance/warranty type service - it's been my (limited) experience that they try to squirm out of their contractual obligations. As they say: once bitten, twice shy.

I use the Best Buy protection.
- $9.99
- No deductible
- Doesn't cover loss or theft, but you can run it over with a car, and they'll replace it no questions asked.

I'm gonna get a warranty from these guys: http://www.squaretrade.com
2 years comes out to about $5/month and the deductible is only $99
I like my phones to be naked, never broke my nexus one, but you never know...
Sent from my HTC One X using xda premium

So even if I get phone through Att I can get insurance through someone else?
Sent from my HTC PH39100 using xda premium

joshua54 said:
So even if I get phone through Att I can get insurance through someone else?
Sent from my HTC PH39100 using xda premium
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Of course.
The reason I'm getting it from AT&T is the turn around time for getting a replacement is usually quicker.

zonk7ate9 said:
I'm gonna get a warranty from these guys: http://www.squaretrade.com
2 years comes out to about $5/month and the deductible is only $99
I like my phones to be naked, never broke my nexus one, but you never know...
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
FWIW, SquareTrade has a pretty good reputation, however there are some caveats ... for example, it's another 30 bucks for loss and theft coverage, which is included with the $99 2 year Ensquared coverage. SquareTrade's warranty is also only good for 1 claim with a $599 limit(I think), where as Ensquared covers up to 3 claims with a per claim limit of $1000.
Ensquared sounds like a really good deal with the included loss and theft coverage, plus up to 3 claims. But you know what they say about things that sound too good to be true...

I'll never get insurance for the device unless I can't get a warranty.
I'm pretty careful with my electronics so accidental damage has never been an issue.
And I have AT&T/HTC if anything goes wrong with it for a year.

I got some GWG Wireless Protection plan. $80 flat for two years (25 months actually) and $50 deductible on the claim.
http://stars.wirelessprotectionprogram.com/tc/WPPParrot2YTCsAllStates.pdf
It's pretty sweet because now that it's paid for, I already count the money as spent, there's no monthly fee I'm stuck with. $80/25 = $3.20/mo. so it's better than any other insurance plan I've ever had on a phone. Claims can be filled out online I believe or I can just go into the store and they'll help me.

I recently discovered that, if I automatically pay my cell phone bill with my Wells Fargo credit card, they automatically enroll me in their cell phone insurance program. The coverage is up to $600 and only has a $25 deductible! You might check and see if your bank/credit card company has something similar!
Billy

Third-party insurance
gunnyman said:
So even if I get phone through Att I can get insurance through someone else?​
Of course.
The reason I'm getting it from AT&T is the turn around time for getting a replacement is usually quicker.
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Click to collapse
Woah, hold on there.
You could get third-party insurance, such as SquareTrade or Ensquared. But you would NOT be able to get insurance from Best Buy if you bought the phone at an AT&T store.
(Of course, Best Buy also sells AT&T contract phones, and if you bought it there, you COULD get Best Buy insurance).
My question is this; if I buy a phone with contract from Best Buy, or Amazon Wireless, can I sign up for insurance from AT&T?

Yes. I added insurance on a phone I bought from Amazon on contract.

dmbrown81 said:
It depends where you get your phone from. That's why I'm getting mines from Best Buy. $9.99 per month and covers everything except lost or stolen without a deductible and as many claims as you like. My wife dropped her gs2 and it was replaced 2 days later.
I used ensquared for my other phones. $65 or $75 for one year and covers everything and up to 3 claims per year with a $75 deductible for the first one and $25 after that
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
I went best buy. I paid the 2 years up front instead of monthly. Like $160 for 2 years. Unlimited claims. No deductible. I'll never lose my phone. I grab it before my wallet.
Sent from my HTC One X using xda premium

I have a friend that has nothing but good luck with Ensquared. Here's the story.
My friend bought an unlocked Galaxy S, and had it insured with Ensquared. A couple weeks after she buys the phone, the mic stops working. She gives them a call and complain, and they told her they will send her out a replacement phone BUT it won't be a Galaxy S, free of charge.
She waits a couple days, and they sent a Brand new LG Thrive (3D) phone and told her to go ahead and keep her old Galaxy S.
My friend then goes out and buy an unlocked Samsung Infuse, insured with Ensquared. The speaker doesn't work as it should. They then send out an BRAND NEW (unlocked) Galaxy S II, back when they were just released last year. It was worth at least $500 back then. They tell her to keep the Infuse, and again refused to charge her for the replacement.

Corporate Discount?
Slightly off-topic, but my company has a corporate deal with ATT, which gets me a % off my bill each month. But I also found out when buying the HOX that with my corporate discount, I can actually buy any phone off-contract at 50% off retail, which means the HOX would be $300 out of contract. I had no idea this was part of our discount and would have never known unless I asked since not ATT nor my company would ever volunteer the info. Anyway, if you have a company discount, check into what it gets you. For me, this makes going w/o insurance a lot easier.

Bought mine at best buy. There insurance is 10 a month with no deductible. If I'm not mistaken att was 8 a month with 100 deductible.
Sent from my HTC One X using Tapatalk 2

moehagene said:
If I'm not mistaken att was 8 a month with 100 deductible.
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Click to collapse
Deductible for the One X on AT&T's insurance is $199.

The "insurance" at Best Buy is changing 9/1/13

I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 monthly charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.

Kenpachi 91 said:
I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 month charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.
Click to expand...
Click to collapse
Too many idiots bricking their phones and bringing them in for exchange / repair. Sure, occasionally there are legitimate claims, but with the release of MF3 and the people that are too lazy to read and learn, the number of claims is most likely going through the roof. If it continues, square trade will be the next to change their terms. It's bad when people with legitimate claims have to be hassled by AT&T, Samsung, Best buy, etc...just because people are committing fraud so frequently.
To be fair, when MF3 was first pushed and people knew nothing about it, it was reasonable to expect some problems. However, the learning curve has been over for some time now and the excuses are done. If someone bricks with MF3 now (and they are not a DEV trying to make something happen to help everyone) there is absolutely no excuse. Developers bricking their phones working on unlocked bootloader exploits / methods might make up 1% of total claims. Legitimate claims might make up another 10%. The rest are people that are bricking their devices and then expecting insurance to pay for their ignorance. So thank you lazy idiots for making insurance more expensive for the rest of us.

I knew the unlimited claims was going to hurt them down the line. I have the 2 year outright protection since I get a discount. So I will still have the unlimited claims (which I will probably never use). However it does suck for those who truly need it though.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app

eh I may just cancel mine then, but still kinda worth it for $10/mo.......
sent from my Galaxy S4 using Tapatalk 4

scott_0 said:
eh I may just cancel mine then, but still kinda worth it for $10/mo.......
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I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
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Kenpachi 91 said:
I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
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haha that's great news! thanks for the info
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Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!

skandranon314 said:
Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!
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Yeah good thing you didn't. I knew it was changing for a while, but I didn't get the exact details until much later
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It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.

ricktat said:
It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.
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It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
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Kenpachi 91 said:
It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
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What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.

ricktat said:
What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
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Interesting. I'll ask my manager about this. Since our emails didn't mention anything about standard and advanced plans. I'll have more info later tonight.
Edit:
So that page did catch my manager off guard. We looked at the email that he received and that doesn't really match up. The one on the website is referring to prepaid devices according to my manager, not contract.

Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.

bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!

bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.

scott14719 said:
Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.
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I have the geek squad pamphlet right next to me and it says "accidental damage from handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Abuse, misuse and fraud not covered". The way I read <<that is it covers accidental drops regardless of severity of damage.
I guess I didn't mention how it happened to you guys. Girlfriends kid was sticking the phone out the window to get a better signal while I was driving, I told him to bring it in and he dropped it out of a moving vehicle. It was an accident, however I guess in the truest sense of the term it wasn't (at the time) "normal use of the product". However that doesn't even matter. The representative said "I'll put another story that will sound better" (whatever that means). The manager came over, took a photo of my phone and sent it to her boss. She came back later and said it won't be covered.
The way the manager made it sound was that the insurance company they are sending it to would not pay for it and would send it back to them as denied. I already made a thread on the best buy forums. I will be contacting corporate, I will even find the email of the CEO and send him an email too if it comes down to it. I've done it before with other companies and have no qualms about doing it again.
skandranon314 said:
What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!
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Yes I agree. I was a champion for Best Buy. I would always tell people "why'd you buy your phone from X? If you buy it from Best Buy, they phone is covered in almost all situations". I've used them before on my iphone 4 and it was also smashed, and I never had a problem. The next closest best buy is about 1 hour away. I'm also going to call the Geek Squad tomorrow and see what they say.
If all else fails, AT&T is offering a $250 upgrade addition for the 5S. So instead of spending $700+ on a new phone it is $199+250= $450.
---------- Post added at 09:26 PM ---------- Previous post was at 09:07 PM ----------
I had no intention of giving that phone up. The phone's camera was shot (purple blotches on the photos), the power button was broken but, I was running 6.1 jailbroken! I have no interest in owning an un-jailbroken iphone. I was willing to deal with the failing hardware issues to retain my jailbreak and keep the insurance for a catastrophic event. Now the way it looks, not only will I be running an un-jailbroken iphone while waiting for envasi0n to release a jailbreak, but I will be coming out of pocket $450 minimum (not counting the $360ish I spent on "insurance" premiums). Double whammy on my end.
I'm sorry to vent but I am furious!! The customer service rep also told me that they insurance is changing to a $150 deductible with new cellphone sales.
Best Buy Geek Squad Protection: $9.99 / month or $199.98 / 2 years. Covers drops, water damage, and other malfunctions. Deductible: $150. Repairs existing handset if possible, if not, replaces with refurbished or new handset of same or like model. (Note: the deductibles were added and pricing changed as of Sept. 1st, 2013 - non-deductible coverage for new customers is no longer available).
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If you read my update.... forget it. Best Buy screwed me the F over!!

There is now a $7 GSP plan. This basically excludes handling of manufacturer claims, no charger, or battery replacement. The $150 deductible and 3 claims still apply