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Can you get insurance through Tmobile with this phone?
Sent from my HTC Vision using XDA App
Nope. I just ordered mine and talked to T-Mobile about insurance, as of right now they are not covering the NS. Maybe later they will...?
Thanks, I'll hold off on it for now then.
Sent from my HTC Vision using XDA App
I did mine through Best Buy. They cover everything but loss. Should be enough. I hope....
Insurance from Best Buy
Offered at $10/month. Not worth it, IMHO.
I already had the $4.99 insurance on my line for the mytouch 4g and called t-mobile to see if it would transfer. The rep told me it would automatically cover the new phone including theft and loss. $120 deductible if theft or loss and free replacement for hardware and other warranty issues.
daragh said:
Offered at $10/month. Not worth it, IMHO.
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I was thinking to same since it didn't cover loss, but the t-mobile one was 4.99 so its not that much more...
Cheeze[iT] said:
I was thinking to same since it didn't cover loss, but the t-mobile one was 5.99 so its not that much more...
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I went ahead and got the bestbuy insurance
c_licious said:
I already had the $4.99 insurance on my line for the mytouch 4g and called t-mobile to see if it would transfer. The rep told me it would automatically cover the new phone including theft and loss. $120 deductible if theft or loss and free replacement for hardware and other warranty issues.
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Good call, just confirmed this with T-Mobile as well. Now I'm worry free.
Will T-Mobile handset insurance still apply for this handset?
"T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy's Geek Squad Black Tie Protection ($9.99 per month)."
http://www.bestbuymobile.com/article/google-nexus-s-faqs
apogee82 said:
Will T-Mobile handset insurance still apply for this handset?
"T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy's Geek Squad Black Tie Protection ($9.99 per month)."
http://www.bestbuymobile.com/article/google-nexus-s-faqs
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time to call t-mobile, again to confirm. maybe if I get 5 yes's its gotta be true right?
Weird just got off the phone with assuron (spelling?) and they said that it will probably be covered, similar to the nexus one, but what was weird was when he said that with the nexus one, when people said their phone broke, they would send a comparable phone ie. vibrant....
Id be careful with the best buy insurance, i bought it a long time ago once on my iPod which ended up breaking which they had to send it in and have them look into the issue to see if they would cover it, 3 weeks later i get it returned to me saying they would not cover the problem. I believe it won't cover a LOT of things that the T-Mobile like lost or water damange, so i would be careful getting the best buy "insurance" plan for this phone.
Also T-Mobiles insurance website, w**.phoneclaim.com/t-mobile does not list the Nexus S as one of the items they will be covering and i spoke with two T-Mobile reps in stores that said that it would not be covered, this is the main reason i am holding off on getting the phone.
Best of luck to all and i hope none of you need to worry about it anyways!
Best Buy Mobile offers $10/month for any accidental damage including water. NO DEDUCTIBLE, UNLIMITED claims. 48-72 hour rapid exchange process.
does not cover lost/stolen
I purchaed my insurance through squaretrade.com.
I have used them before with no problems on a claim. $100 up front, $50 dollar deductable if you break it.
Best option, as always, is to claim it through your home or renters insurance. It barely touches your policy and is much easier to file a claim, provided you have a solid insurance company.
n1kki6 said:
I purchaed my insurance through squaretrade.com.
I have used them before with no problems on a claim. $100 up front, $50 dollar deductable if you break it.
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^This. $100 is for 2 years, which comes to $4.17/mo
BruceCLin said:
^This. $100 is for 2 years, which comes to $4.17/mo
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I'll wait until the 25th. They'll probably release coupons that can get you can extra 10-20% off.
Cheeze[iT] said:
I did mine through Best Buy. They cover everything but loss. Should be enough. I hope....
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I got it too. No questions asked and no deductible for $10 is alright to me..
I also called T-Mobile to confirm and my rep said yes, my insurance will transfer over to the new phone.
Just wondering if anyone else went in on this plan. For $10 a month the phone is covered and insured with no dedudtible for any reason (as long as you bring ima piece of the phone in. Also is covered for scratches or anything else. Anyone have this or have negative reasons on it? JW as I'm fairly skeptical even though I put in for it. (Cancel at any time)
Sent from my Nexus S using Tapatalk
I'm glad there are other people that brought this up. I have this too and fully intend to utilize it, as the damn platinum case has scratched my phone and I'm anal about that. They will surely lose money off me from this. I'm wondering how hard a replacement will be to get with the black tie protection. Also, once you make a claim, can you make another down the road or is it one and done?
Sent from my Nexus S using XDA App
I bought it. for $10 a month with no deductible I totally think it's worth it. and it's so much easier just bringing it in the store as opposed to having to send it to tmobile.
I'm glad you guys have utilized the plan. As a mobile manager for best buy i can assure you that your phone will be covered for repairs and accidental damage. Water damage is covered also. I recommend filing a claim for battery replacement right away since it is part of the coverage, so now you'll have an extra battery (which you only paid $10 for). Let me know if you guys got any questions.
I did too. I got the impression that the it would always be required to be sent out to see if it can be fixed or needs replacement. Not like the iPhone where they give a refurbished at the register. But, better than tmobiles warranty. Probably keep it no longer than 6 months.. diminishing returns and all that.
Sent from my Nexus S using XDA App
We usually give you a comparable loaner phone depending on which model you have. Obviously it won't be a high end android but it's better than nothing. Here's the loaner phone lineup in my store.
Sprint - Samsung Intercept, HTC Hero or LG Optimus
T Mobile - MyTouch Slide, LG Optimus T
At&T - HTC Aria
VZW - Moto Devour, Moto Droid
Greenarcher707 said:
I recommend filing a claim for battery replacement right away since it is part of the coverage, so now you'll have an extra battery (which you only paid $10 for). Let me know if you guys got any questions.
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How do you do that?
When you make a claim they have to order a phone? As in it's done through the mail?
The warranty is nice but since I've already gone through 3 exchanges for defects, I'd be worried about getting another with banding, creased glass, or unresponsive back button if I can't actually see the phone in person.
Sent from my Nexus S using XDA App
Thanks greenarcher. I didn't know that.
Sent from my Nexus S using XDA App
I bought a SquareTrade warranty. $99 for 2 years, and you can get a refund anytime and the unused portion is refunded back to you.
anyone have horror stories with the Black Tie Protection plans?
Anymore info on the black tie plan? I've got my new accessories on order and I need to know if there's any stipulations with the warranty
Sent from my Nexus S using XDA App
robstunner said:
How do you do that?
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Call the 800 number on your black tie protection brochure and request for a battery replacement. They will mail you the battery, no other steps needed. Verify your mailing address to be on the safe side.
Jayrod1980 said:
When you make a claim they have to order a phone? As in it's done through the mail?
The warranty is nice but since I've already gone through 3 exchanges for defects, I'd be worried about getting another with banding, creased glass, or unresponsive back button if I can't actually see the phone in person.
Sent from my Nexus S using XDA App
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You will have to visit a Best Buy store so you can get a loaner phone while your device is out for repair. We have a strict no lemon policy so if it's considered defective 3 times / or deemed unrepairable you are eligible for a replacement for the same phone or get credit towards a device of your choice.
looking for a horror story? right this way sir....
i had a problem with white spots on my screen and the usb port on the phone not charging. i took it into best buy so the could send it off for repair. what these guys are failing to tell you about the loaner phones is that a $150 deposit is required. anyhow, 2 weeks later i get a call that my phone is in. well, the screen issues weren't even addressed and while the usb port now charges, i can't transfer data using my pc. so i had it right back, while still in the store. they said it would have to be sent out again, but will be marked for escalation, which i'm told means it will be sent overnight, bumped up in que for immediate repair and sent back overnight. flash forward one week and i find out that my phone was sent through general mail, meaning it took the phone one week to arrive at the tech center. i asked why it wasn't overnighted. yesterday i got an email from a geek squad representative saying that while they apologize for the inconvienence, the store's request that my phone be escalated was denied. no reason given when asked why. so i am going to be without my phone for at least a month, which i am finding out is the norm when dealing with BB and black tie protection. my advice would be to avoid BB altogether.
if we dont opt in for the store insurance, do we call google or samsung if the phone breaks down from anything besides user wear?
BrianDigital said:
if we dont opt in for the store insurance, do we call google or samsung if the phone breaks down from anything besides user wear?
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yes, they may or may not re-direct you to samsung though.
jackpearce said:
looking for a horror story? right this way sir....
i had a problem with white spots on my screen and the usb port on the phone not charging. i took it into best buy so the could send it off for repair. what these guys are failing to tell you about the loaner phones is that a $150 deposit is required. anyhow, 2 weeks later i get a call that my phone is in. well, the screen issues weren't even addressed and while the usb port now charges, i can't transfer data using my pc. so i had it right back, while still in the store. they said it would have to be sent out again, but will be marked for escalation, which i'm told means it will be sent overnight, bumped up in que for immediate repair and sent back overnight. flash forward one week and i find out that my phone was sent through general mail, meaning it took the phone one week to arrive at the tech center. i asked why it wasn't overnighted. yesterday i got an email from a geek squad representative saying that while they apologize for the inconvienence, the store's request that my phone be escalated was denied. no reason given when asked why. so i am going to be without my phone for at least a month, which i am finding out is the norm when dealing with BB and black tie protection. my advice would be to avoid BB altogether.
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Thats a little hard to do if you live in America and want a Nexus S. People often forget that stores are chains and that while service might be horrible at one location, it will be different at another. I used to work for BB (I quit because I hated the corporate morality towards their employees) but our store had amazing customer service which is still does (I bought my Nexus S there). However, the BB in the next city of sucks donkey balls. We very often had people coming from that BB into ours and telling us how incompetent we were until they realized we were different than the other store.
I've known a lot of people who have had great luck with black tie. And a few who had bad luck. Its people, not the company. If you have an issue with a location, complain to corporate or don't buy from that one and go to another.
Go to BB own website. Visit their community forums, especially the Best Buy & Geek Squad Policies. You will find that black tie protection and BB customer service is going down the drain at a record pace. Not every complaint is legitimate for sure, but notice that on not 1 single complaint does BB take responsibility for anything. It is always just a mistake, a error on someone else's part or it is beyond their control. Never a "whoops, sorry about that. Here, let us make that up to you."
jackpearce said:
Go to BB own website. Visit their community forums, especially the Best Buy & Geek Squad Policies. You will find that black tie protection and BB customer service is going down the drain at a record pace. Not every complaint is legitimate for sure, but notice that on not 1 single complaint does BB take responsibility for anything. It is always just a mistake, a error on someone else's part or it is beyond their control. Never a "whoops, sorry about that. Here, let us make that up to you."
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Have you ever heard a corporation say that publicly? I saw and made sure every customer walked out happy when I worked there (again, I left because of corporates attitude towards us, the employee). I happily got the protection because I know the store to which I would be going and I know they will have my ass.
So where do I get an insurance for my coming Nexus 4. I;m kinda skeptical about the strength of the phone and need a backup is something happens.
Only from Shop
If you bought it from a third-party store, you'll have warranty from the shop.
If bought online, no insurance. Just buy a case, and don't damage it, it really isn't that hard if you take care of it and not throw it everywhere.
itspb said:
So where do I get an insurance for my coming Nexus 4. I;m kinda skeptical about the strength of the phone and need a backup is something happens.
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SquareTrade but you will end up paying for the device in about 2 years. If you feel you might break it in that time go right ahead. (Note fine print has a $99 deductible.)
Honestly I will just do my best not to break it, and if I do, just buy a new one.
laptopfreek0 said:
SquareTrade but you will end up paying for the device in about 2 years. If you feel you might break it in that time go right ahead. (Note fine print has a $99 deductible.)
Honestly I will just do my best not to break it, and if I do, just buy a new one.
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Yeah problem with squaretrade is that with the upfront fee plus deductible, you're almost at the price of a new phone. This probably goes for any insurance on this phone since it's relatively inexpensive.
Would like to add that square trade will have a 40% off sale for black Friday. See their Facebook page to sign up. Makes it a more reasonable price. Now if only in can get a hold of a nexus 4 lol
If you buy from Google, you don't need a insurance. Just be careful of accidental damage which can be prevented if you pay attention.
marsdta said:
Would like to add that square trade will have a 40% off sale for black Friday. See their Facebook page to sign up. Makes it a more reasonable price. Now if only in can get a hold of a nexus 4 lol
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Ohh thanks for the info. The website states $7/mo or $125 for 2 years. The only difference between the two is paying up front or monthly right (aside from the discount)? Or are you able to cancel at any time, say after a year? I'm contemplating on whether it's a good deal since there is a $100 deductible (wil there be tax added on?) and the value of the phone will go down overtime as well. But with the 40% black fri deal, I would probably get it .
Also... this only covers damage and not lost/stolen phones like Tmobile insurance right..?
CoCoGirl886 said:
Ohh thanks for the info. The website states $7/mo or $125 for 2 years. The only difference between the two is paying up front or monthly right (aside from the discount)? Or are you able to cancel at any time, say after a year? I'm contemplating on whether it's a good deal since there is a $100 deductible (wil there be tax added on?) and the value of the phone will go down overtime as well. But with the 40% black fri deal, I would probably get it .
Also... this only covers damage and not lost/stolen phones like Tmobile insurance right..?
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Well I know for the lump sum one that if you cancel you get a prorated refund. I haven't found anything saying that you can't cancel the monthly plan but I would contact them to be sure.
The deductible shouldn't have any tax added. And yes it does not cover lost/stolen phones.
Usually I'm very careful with my phones but have dropped them from time to time. I did own an iPhone 4 for only 6 months though so still not sure about the longetivity of an all glass phone.hence contemplating square trade. But with the 40% off I would be looking at 175 if I do file a claim.
Another option I saw a fellow xda recommend is going threw werth Ave group. Its an actual insurance company(think auto,home,etc) they have a 50 deduct and covers theft. But know nothing about them
Would these insurance policies cover if the micro USB charging port on the phone gets messed up? it happen on my sprint OG Evo4G, the USB got completely separated from the board itself... (I have no clue how that could happen) and i had to go through my insurance to get it taken care of, (and shell out $100 for a replacement)
But how about if by accident the phone get bricked or something software related? Or if they battery doesn't charge good anymore and it needs to be replace?
If you bought it through T-Mobile, they have a $5 per month insurance policy ($20 deductible) for accidental damage. They also have an $8 per month policy (no deductible) that covers damage and theft. Beats the SquareTrade, even with the discount. I understand that most people probably got it through the Play Store but hope that helps anyone thinking of getting it through T-Mobile.
I personally got the $8 plan. I'll probably either cancel the plan or downgrade it to the $5 after I get a case and some screen covers.
I have a Citi Forward Visa card, for free (no annual fee either) you get $250 of cell phone insurance ($50 deductible). I just filed a claim on my Galaxy Nexus after the screen cracked when I dropped it. Seems pretty straightforward and can't beat the price. It covers breakage & theft.
Stryder5 said:
If you bought it through T-Mobile, they have a $5 per month insurance policy ($20 deductible) for accidental damage. They also have an $8 per month policy (no deductible) that covers damage and theft. Beats the SquareTrade, even with the discount. I understand that most people probably got it through the Play Store but hope that helps anyone thinking of getting it through T-Mobile.
I personally got the $8 plan. I'll probably either cancel the plan or downgrade it to the $5 after I get a case and some screen covers.
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Incorrect...
Sent from my DROID RAZR HD using Tapatalk 2
Your Bank/Home Insurance
chadmd23 said:
I have a Citi Forward Visa card, for free (no annual fee either) you get $250 of cell phone insurance ($50 deductible). I just filed a claim on my Galaxy Nexus after the screen cracked when I dropped it. Seems pretty straightforward and can't beat the price. It covers breakage & theft.
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Click to collapse
I'm assuming you have to buy the phone with the card in order for it to be covered? Really wish I knew this before paying with my Discover Card.
WinDroidGuy said:
Incorrect...
Sent from my DROID RAZR HD using Tapatalk 2
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How is that incorrect?
Sent from my SGH-T959V using xda premium
If u crack the phone with TMobile insurance there is a deductible it only covers non accidental stuff without the deductibles but if its not super cracked they won't charge u just Dont mention it ... U think if we buy from play store we can still get it insured from TMobile? I have the 8 dollar plan on my line for my One S right now Dont know what's gonna happen with that Lol
Sent from my HTC VLE_U using xda app-developers app
icecicle said:
If u crack the phone with TMobile insurance there is a deductible it only covers non accidental stuff without the deductibles but if its not super cracked they won't charge u just Dont mention it ... U think if we buy from play store we can still get it insured from TMobile? I have the 8 dollar plan on my line for my One S right now Dont know what's gonna happen with that Lol
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
I'm pretty sure Premium Handset Protection will work with the Nexus 4. I don't see why it wouldn't, considering there are NO differences between the Play Store and T-Mobile version.
chadmd23 said:
I have a Citi Forward Visa card, for free (no annual fee either) you get $250 of cell phone insurance ($50 deductible). I just filed a claim on my Galaxy Nexus after the screen cracked when I dropped it. Seems pretty straightforward and can't beat the price. It covers breakage & theft.
Click to expand...
Click to collapse
Thanks for mentioning this, I have the same card and I bought the phone using the card. Do you know how long it is covered? I can't find a link to the information on the site.
Sent from my HTC One S using XDA Premium HD app
hbkmog said:
If you buy from Google, you don't need a insurance. Just be careful of accidental damage which can be prevented if you pay attention.
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This. You just have to be really careful.
I was wondering what would your opinion be on this for the SIII, its my first time with a contract, before i just traded phones, but i bought insurance just incase something happens and the duductible isnt all that bad! just wondering if they are a good company all together and worth it for my S3 incase it breaks!
Yes well worth it
Sent from my SCH-I535 using xda premium
Might as well get it if phone is brand new
Sent from that young galaxy.
God bless the American people.
For me I personally do not believe in the whole insurance/warranty services. Examples being Asurion (Insurance) and SquareTrade (Warranty). Also to me carrier warranties are also bull.
Asurion $7/month $99 Deductible
Covers damage/lost device
SquareTrade $7/month ($125 2 years) $99 Deductible
Only covers repairs not lost device.
Manufacturers Warranty
12 Months FREE covers any manufacturers defects
For me why would I pay $125-175 + $99 if anything happens to my phone. So I am looking at $2-300 dollars if anything breaks or I lose my device. For that price I will take the risk. If my screen breaks I will use $50 to replace myself or pay a shop $80 or a $99 deductible. Mechanical problems with antennae/physical buttons I will pay a shop $120 to fix it or a $99 deductible. Did I lose my phone on the beach? Guess I will have to buy a generation behind, and get a used device on craigslist for $2-300 or a $99 Deductible.
Either way you are paying 2 years of insurance, and a deductible. You are better off just saving your money, and buying a decent slim case like a UAG. Unless you plan on regularly losing your device, and running it over repeatedly (to which I would assume they limit) then do not fall for the scam of insurance for your cell phone.
The way I see it if it does not fail within the first year the manufacturer made it just fine, and with normal use my phone will last me just fine. I would rather keep my $300 on hand in worst case scenario than give my money to another company.
Yeah if you're a pro that works for the usually rookie to android's world it wouldn't. Not everyone can do it all like you and I. That's why I recommend coverage . I've already replaced mine three times and haven't spent a penny... If you brick it on purpose they won't charge you anything... Just saying
Sent from my SCH-I535 using xda premium
2 replacements a year
i believe assurion limits you to 2 replacements in a 12 month period...
I go with best buy and never had a problem . Yes I know I'm paying 10 bucks a month, but to me that's better than paying some shaddy phone repair shop. I already have used them one time since I got the phone because I some how bent one of the usb pens. The repair process was fast and easy only had to drop the phone off and pick it up .
daavy said:
i believe assurion limits you to 2 replacements in a 12 month period...
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Asurion limits you to 2 replacements for physical damage/theft/lost although you can get unlimited warranty replacements. IMO it's worth it for the warranty portion alone. If you're not worried about losing it or physically damaging it, just pay the $1.99 per month for the extended warranty. If something goes wrong with your phone after 12 months you're SOL whereas if you at least have the $1.99 you can get a cert-replacement.
I usually tell people to use either insurance or extended warranty for 20 months, after that you can drop it off your plan since at that point you'll be eligible for renewal.
I hard bricked my phone. Told asurion it was lost. Paid $99. Not rooting the replacement. If you play with ROMS it's worth the money.
Sent from my SCH-I535 using xda premium
If you're messing around with your phone a lot and somewhat of butterfingers like me , get insurance!
I cover all my electronics with SquareTrade; reliable and cheaper.
Personally I have signed up for the insurance, and have gotten good use of it as well. Yes, you can find a used on on CL or ebay, but you dont know the condition of it.
Plus they overnight you a new phone as soon as you make the claim, and are not tied to finding the best "deal" in short notice. Once you are out of contract and IF you keep your phone (dont upgrade right away), I might consider getting rid of the coverage.
How about the replacement phones? what are the chances of getting a new device? and chances of choosing a different device? and customer service
I had my phone a month. It was rooted with another rom in it. I got drunk at my birthday party and had the phone in my swimming trunks pocket all day. I forgot it was there and I jumped in my pool that evening. After about 5-10 min I realized what I'd done. I used rice to help dry it out over a couple days. It would power up but the screen would not come up. I was able to Odin it back to stock and sent it in to Assurion. No questions asked what so ever on the replacement.
djteotancolis said:
How about the replacement phones? what are the chances of getting a new device? and chances of choosing a different device? and customer service
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I had to file a claim this past November and was sent a new in box S3! I doubt that is typical though.
My kid did a number on my wifes phone the casing was cracked all the way around, took about 5 minutes online at 7pm last Friday night, by 1245pm the next day, Saturday. Brand new phone, SIM, and battery. It was well worth it.
djteotancolis said:
I was wondering what would your opinion be on this for the SIII, its my first time with a contract, before i just traded phones, but i bought insurance just incase something happens and the duductible isnt all that bad! just wondering if they are a good company all together and worth it for my S3 incase it breaks!
Click to expand...
Click to collapse
Assurion sucks!! Takes 3 days to arrive, ALWAYS REFURBISHED! Covers everything but cheaper alternatives exist. If your not prone to losing your phone, get a zagg, otter box and don't waste your 7 bucks a month PLUS 130 dollar deductible.
Sent from a Shaftamle Galaxy S3
Hit the "Thanks" button if I helped you!!
---------- Post added at 08:15 PM ---------- Previous post was at 08:13 PM ----------
djteotancolis said:
How about the replacement phones? what are the chances of getting a new device? and chances of choosing a different device? and customer service
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Click to collapse
Zero chance of getting a new device and not a chance of picking a new one. I used to work for them.
Sent from a Shaftamle Galaxy S3
Hit the "Thanks" button if I helped you!!
Asurion is absolutely amazing. Their customer service is great and they're fast, easy, and helpful. I was visiting my friend who goes to a different college a few hours away and i lost my phone at some party. i waited a couple days in case it was found....which it wasnt. I called up Asurion and told them everything that happened, I filed for a claim and the next morning they said they would be able to send out a new phone and all I had to pay was the deductible. I got the phone within 48 hours, so I DEFINITELY recommend Asurion, they literally cover ANTYHING, whether it's water damage, broken, or even if you lost it.
and i know many people are thinking that they could just CLAIM that it's lost and get a new one by paying just the deductible. noooo that is not possible (at least i dont think...), because you have to provide your imei number, so they can block it from being used
I've had nothing but good experiences. I have 5 lines and have used them for insurance for at least 5 years. I've had to make at least 2 claims a year (well I've never had to but for the other 4 lines) and I've always had great customer support, overnight delivery and a new phone. The only time I've had a "problem" is when they didn't have a Inc2 in stock and they sent my wife a DROID RAZR.
Sent from my SCH-I535 using Tapatalk 2
I had a bad experience with them just a couple months ago and posted a thread about it here you could search for. They basically said it would be a week or two before they could send me ANY replacement at all - they gave me zero options to choose from after telling me they were out of the S3. After a few calls and couple hours of threatening them, they finally offered to reimburse me if I went out and bought a brand new one. Decent result, but really had to fight for it and took a lot of hassle (and I definitely started off politely asking for any options aside simply waiting for a couple weeks without a phone).
Key word: Refurbished.
Sent from a Shaftamle Galaxy S3
Please hit the "Thanks" button if I helped you!
I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 monthly charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.
Kenpachi 91 said:
I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 month charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.
Click to expand...
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Too many idiots bricking their phones and bringing them in for exchange / repair. Sure, occasionally there are legitimate claims, but with the release of MF3 and the people that are too lazy to read and learn, the number of claims is most likely going through the roof. If it continues, square trade will be the next to change their terms. It's bad when people with legitimate claims have to be hassled by AT&T, Samsung, Best buy, etc...just because people are committing fraud so frequently.
To be fair, when MF3 was first pushed and people knew nothing about it, it was reasonable to expect some problems. However, the learning curve has been over for some time now and the excuses are done. If someone bricks with MF3 now (and they are not a DEV trying to make something happen to help everyone) there is absolutely no excuse. Developers bricking their phones working on unlocked bootloader exploits / methods might make up 1% of total claims. Legitimate claims might make up another 10%. The rest are people that are bricking their devices and then expecting insurance to pay for their ignorance. So thank you lazy idiots for making insurance more expensive for the rest of us.
I knew the unlimited claims was going to hurt them down the line. I have the 2 year outright protection since I get a discount. So I will still have the unlimited claims (which I will probably never use). However it does suck for those who truly need it though.
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eh I may just cancel mine then, but still kinda worth it for $10/mo.......
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scott_0 said:
eh I may just cancel mine then, but still kinda worth it for $10/mo.......
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I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
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Kenpachi 91 said:
I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
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haha that's great news! thanks for the info
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Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!
skandranon314 said:
Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!
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Yeah good thing you didn't. I knew it was changing for a while, but I didn't get the exact details until much later
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It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.
ricktat said:
It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.
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It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
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Kenpachi 91 said:
It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
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What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
ricktat said:
What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
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Interesting. I'll ask my manager about this. Since our emails didn't mention anything about standard and advanced plans. I'll have more info later tonight.
Edit:
So that page did catch my manager off guard. We looked at the email that he received and that doesn't really match up. The one on the website is referring to prepaid devices according to my manager, not contract.
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!
bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.
scott14719 said:
Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.
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I have the geek squad pamphlet right next to me and it says "accidental damage from handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Abuse, misuse and fraud not covered". The way I read <<that is it covers accidental drops regardless of severity of damage.
I guess I didn't mention how it happened to you guys. Girlfriends kid was sticking the phone out the window to get a better signal while I was driving, I told him to bring it in and he dropped it out of a moving vehicle. It was an accident, however I guess in the truest sense of the term it wasn't (at the time) "normal use of the product". However that doesn't even matter. The representative said "I'll put another story that will sound better" (whatever that means). The manager came over, took a photo of my phone and sent it to her boss. She came back later and said it won't be covered.
The way the manager made it sound was that the insurance company they are sending it to would not pay for it and would send it back to them as denied. I already made a thread on the best buy forums. I will be contacting corporate, I will even find the email of the CEO and send him an email too if it comes down to it. I've done it before with other companies and have no qualms about doing it again.
skandranon314 said:
What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!
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Yes I agree. I was a champion for Best Buy. I would always tell people "why'd you buy your phone from X? If you buy it from Best Buy, they phone is covered in almost all situations". I've used them before on my iphone 4 and it was also smashed, and I never had a problem. The next closest best buy is about 1 hour away. I'm also going to call the Geek Squad tomorrow and see what they say.
If all else fails, AT&T is offering a $250 upgrade addition for the 5S. So instead of spending $700+ on a new phone it is $199+250= $450.
---------- Post added at 09:26 PM ---------- Previous post was at 09:07 PM ----------
I had no intention of giving that phone up. The phone's camera was shot (purple blotches on the photos), the power button was broken but, I was running 6.1 jailbroken! I have no interest in owning an un-jailbroken iphone. I was willing to deal with the failing hardware issues to retain my jailbreak and keep the insurance for a catastrophic event. Now the way it looks, not only will I be running an un-jailbroken iphone while waiting for envasi0n to release a jailbreak, but I will be coming out of pocket $450 minimum (not counting the $360ish I spent on "insurance" premiums). Double whammy on my end.
I'm sorry to vent but I am furious!! The customer service rep also told me that they insurance is changing to a $150 deductible with new cellphone sales.
Best Buy Geek Squad Protection: $9.99 / month or $199.98 / 2 years. Covers drops, water damage, and other malfunctions. Deductible: $150. Repairs existing handset if possible, if not, replaces with refurbished or new handset of same or like model. (Note: the deductibles were added and pricing changed as of Sept. 1st, 2013 - non-deductible coverage for new customers is no longer available).
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If you read my update.... forget it. Best Buy screwed me the F over!!
There is now a $7 GSP plan. This basically excludes handling of manufacturer claims, no charger, or battery replacement. The $150 deductible and 3 claims still apply