I'm getting a warranty replacement unit for my One S from T-mobile USA. Can anyone who's gotten a warranty device from T-mobile tell me how they received their device? Do they send just the phone, or an entirely new box, etc? I know with other phones in the past, it was just the phone without a battery and battery cover. I'm curious as these phones have non-removable batteries.
Thanks.
Should be the same drill as before. They usually send a refurbished device unless you clarify that all you will settle for is a new one.
Probably just phone with no back cover
What happened that you needed replacement? Just curious
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i actually received a replacement phone not too long ago
and the phone came in a white box, with the only thing missing is the part that you use to cover the camera/sim card. Other than that, it looked brand new.
Wish they would include a new cover instead of dealing with HTC. Would be cheaper and quicker
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Actualy would be more for tmo as they would get charged for the backs by htc.
And htc will only replace the back once.
TheArtiszan said:
Actualy would be more for tmo as they would get charged for the backs by htc.
And htc will only replace the back once.
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Click to collapse
So are you saying the T Mobile Me actually be able to replace the back cover?
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I am thinking of also rma my phoen as it has issue with teh capacitive touch buttons. I am also contemplating of rma with tmo or htc, read that tmo is faster. I hate refub device as I just got the phone like a couple of month ago. Wonder if I can be tough for them to give me a new one.l
T-Mobile replacing my new one s with another brand new in box with back cover....o happy day...gotta love retention department
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Related
My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
Sent from my Dell Streak using XDA App
Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
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Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
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I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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Click to expand...
Click to collapse
T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
I have PHP plan wondering how much it cost to fix the screen and are their any cheaper places. I check T-Mobile can't find it and I never used a third party. Has anyone used any other company than T-Mobile? Thank you for your time and all help appreciated
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PHP is insurance. They send you a new device, not repair yours. I dont remember the exact pricing, but i think its about $120.
Damn I rather just have the screen repaired oh well. Thanks time call them any idea how long it takes
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Killbynature said:
Damn I rather just have the screen repaired oh well. Thanks time call them any idea how long it takes
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Click to expand...
Click to collapse
They say 14days and your deductible is $130.
http://www.phoneclaim.com/t-mobile-program
Not sure if this will do it but it may and its only 70$.
http://www.htcrepairparts.com/touch-screen-for-tmobile-mytouch-hdmytouch-4g-htc-glacier-p-3408.html
Edit: After thinking about it, you would need the LCD not the touch. I did not see any but if you look a bit harder then I did you may find them. But let us know what you do.
Daguse said:
They say 14days and your deductible is $130.
http://www.phoneclaim.com/t-mobile-program
Not sure if this will do it but it may and its only 70$.
http://www.htcrepairparts.com/touch-screen-for-tmobile-mytouch-hdmytouch-4g-htc-glacier-p-3408.html
Edit: After thinking about it, you would need the LCD not the touch. I did not see any but if you look a bit harder then I did you may find them. But let us know what you do.
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Yeah the touchscreen stills works but lcd is completely cracked. Fell out of the power skin case....
Killbynature said:
I have PHP plan wondering how much it cost to fix the screen and are their any cheaper places. I check T-Mobile can't find it and I never used a third party. Has anyone used any other company than T-Mobile? Thank you for your time and all help appreciated
Sent from my HTC Glacier using XDA App
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Click to collapse
I have had phone repaired at jetcity devices (google). They do a lot of iphones but they also do screens for Androids.
I'm go with standard insurance I'm see if I can get the color change to red also.
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Killbynature said:
I'm go with standard insurance I'm see if I can get the color change to red also.
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Click to collapse
I talked to one of the reps and they said the only way they could change your color is if your original color is out of stock /:
Idk I know standard insurance with a defective product you have to send in the older model. Idk about going through asurion if I pay $130 they should send a whole new phone.
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Killbynature said:
Idk I know standard insurance with a defective product you have to send in the older model. Idk about going through asurion if I pay $130 they should send a whole new phone.
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Click to expand...
Click to collapse
Not a whole new phone, only a refurbished device.
Well I'm going to do it I was one of the lucky ones to get a good screen hopefully I don't have to go through them again
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Ok paid 130 free overnight shipping and they change the color for me was reluctant at first though.
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sounds good... let us know about the screen.
The screen is good I got a refurbished red one. Using Trident case now Ill never buy another phone again without a case unless its has gorilla glass.
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Hey Guys
First of all, Hi! Ive had several devices over the years, so Im not new to XDA, but just to this side of them. So i bought a used HTC One S for Tmobile, Loving it, but then the power button started working intermittently, shades of my nexus one, now it doesn't work at all. I have tried taking off the sim cover and pushing the button directly, but it just won't work. So, I am using a shake to unlock app, but what happens if it dies?
Does anybody have any idea how to fix this? Or is this common with this model?
Regards
Trevor
It's a hardware issue. Warranty exchange it.
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I know energy rom has a tweak to let you wake with volume keys.
As far as fixing it, I can't help.
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will they honor the warranty since i bought it used?
If you dont have the receipts they will probably not exchange it =\
The warranty statement says it applies only to the original buyer.
It can be transferred if sold where HTC as consented in writing to the transfer.
(I'm quoting the warranty statement article 1 here, don't ask me what they mean by that)
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Call HTC see what they say. It should be covered under warranty and they don't as if your the original buyer. I'm sure thy will help you out. Normally thy just ask for the serial to see if its still covered. Good luck.
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T-Mobile USA
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Please update this thread if you try to get it replaced under warranty. I purchased mine used, so I'm curious about the warranty.
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They are going to cover it under warranty! but I won't have it for up to 3 weeks....
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T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
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6370 said:
T-mobile or HTC?
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T-Mobile USA
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Click to expand...
Click to collapse
I'd be interested in this too. I know that TMO is really helpful, but not so much so with exchanging handsets. What is HTC Customer Service like? Clearly not terrible...
I got a used hd2 a wile back and the touch screen went out on it. All HTC did was ask for the serial # for warranty varification. and they replaced the front screen for free. All I paid was over night shipping to them. They replaced the screen and shipped my hd2 back to me that same day they got it. One day turn around was awsome. Maybe I got lucky but I was still vary impressed with there service.
Sent from my HTC One S
T-Mobile USA
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HTC apparently they don't care about original owner or not...just is it in the warranty period.
Trev
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I find HTC has the best dedication to the customer they really honor their relationships
(EXCEPT IN CASES OF GPL COMPLIANCE WHERE THEY ARE NEGLIGENT AND PERPETUAL VIOLATORS THEREOF)
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Moved To Q&A
Please Post questions in the Q&A section
I was provided with a replacement one s by Tmo and I can't tell if it is a refurb or not. The ##RTN# method for finding the RTN file isn't working for me, nor is the "launcher pro post a short cut to hidden menu" (http://www.groovypost.com/howto/howto/access-hidden-menu-android-phone/) method.
I'd be grateful for any other means.
Thanks!
Trix
Does it matter much? If it feels solid who cares. I've been told new but always suspect refurbished mainly because they never come with back covers ( at least not on the last three HTC devices I've had)
Cheers
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HTC damaged my phone. It's showing these horizontal lines across the screen and they won't repair it for me or give me a replacement phone. I was thinking of calling tmobile and asking if they can give me a replacement, but do I tell them that HTC have damaged my phone or that it just happened by itself? I don't want to say the wrong thing.
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