Hey Guys
First of all, Hi! Ive had several devices over the years, so Im not new to XDA, but just to this side of them. So i bought a used HTC One S for Tmobile, Loving it, but then the power button started working intermittently, shades of my nexus one, now it doesn't work at all. I have tried taking off the sim cover and pushing the button directly, but it just won't work. So, I am using a shake to unlock app, but what happens if it dies?
Does anybody have any idea how to fix this? Or is this common with this model?
Regards
Trevor
It's a hardware issue. Warranty exchange it.
Sent from my HTC VLE_U using xda premium
I know energy rom has a tweak to let you wake with volume keys.
As far as fixing it, I can't help.
Sent from my HTC VLE_U using xda premium
will they honor the warranty since i bought it used?
If you dont have the receipts they will probably not exchange it =\
The warranty statement says it applies only to the original buyer.
It can be transferred if sold where HTC as consented in writing to the transfer.
(I'm quoting the warranty statement article 1 here, don't ask me what they mean by that)
Sent from my HTC One S using xda premium
Call HTC see what they say. It should be covered under warranty and they don't as if your the original buyer. I'm sure thy will help you out. Normally thy just ask for the serial to see if its still covered. Good luck.
Sent from my HTC One S
T-Mobile USA
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Please update this thread if you try to get it replaced under warranty. I purchased mine used, so I'm curious about the warranty.
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They are going to cover it under warranty! but I won't have it for up to 3 weeks....
Sent from my HTC VLE_U using XDA
T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
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6370 said:
T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
stock
Click to expand...
Click to collapse
I'd be interested in this too. I know that TMO is really helpful, but not so much so with exchanging handsets. What is HTC Customer Service like? Clearly not terrible...
I got a used hd2 a wile back and the touch screen went out on it. All HTC did was ask for the serial # for warranty varification. and they replaced the front screen for free. All I paid was over night shipping to them. They replaced the screen and shipped my hd2 back to me that same day they got it. One day turn around was awsome. Maybe I got lucky but I was still vary impressed with there service.
Sent from my HTC One S
T-Mobile USA
stock
HTC apparently they don't care about original owner or not...just is it in the warranty period.
Trev
Sent from my HTC VLE_U using XDA
I find HTC has the best dedication to the customer they really honor their relationships
(EXCEPT IN CASES OF GPL COMPLIANCE WHERE THEY ARE NEGLIGENT AND PERPETUAL VIOLATORS THEREOF)
Sent from my HTC One S using xda premium
Moved To Q&A
Please Post questions in the Q&A section
Related
My power button is hard to press now. It takes two/three presses to function. My phone is new so I called tmobile and they said there is nothing they can do as far as that issue. It isnt a known issue as far as the device. Has anyone noticed this? Or am I crazy lol? I looked online and some people say they were able to get a replacement. I think I will call again tomorrow. Is there a quick fix or should I just prepare to ship it in to tmobile and start the unrooting process.
Sent From My Evil HTC Glacier
I would unroot it a they will warranty exchange it
Sent from my HTC Glacier
power button
mine did the same thing. tmobile replaced it under warranty.
Happened to me too. It's a common problem
Sent from my HTC Glacier using XDA Premium App
I have my zagg on there :,(
Sent From My Evil HTC Glacier
And to unroot I just flash a stock rom? What should I do as far as my full body protection
Sent From My Evil HTC Glacier
Calling tmobile now.
Sent From My Evil HTC Glacier
doesnt zagg have a lifetime warranty?
tw39515 said:
doesnt zagg have a lifetime warranty?
Click to expand...
Click to collapse
Yea but I dont have a receipt u have to provide that to get new ones.
Sent From My Evil HTC Glacier
Tmobile are a bunch of asses. She is telling me to powercycle the phone. Smh.
Sent From My Evil HTC Glacier
Now they are telling me to do a master reset. Smh.
Sent From My Evil HTC Glacier
Well got off with tmobile once again and they said my warranty was never verified. Just contacted the xda member I got the phone from. To see about warranty/receipt
Sent From My Evil HTC Glacier
If you want call HTC. Might be easier. Mine is clicky now.
Sent from my HTC Glacier using XDA Premium App
paczek said:
If you want call HTC. Might be easier. Mine is clicky now.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Ill do that and report back.
Sent From My Evil HTC Glacier
charlieb620 said:
Ill do that and report back.
Sent From My Evil HTC Glacier
Click to expand...
Click to collapse
Well let me know. Mine just went out so off to T-Mobile
Sent from my HTC Glacier using XDA Premium App
It shouldnt even be an issue, as long as you have insurance. I got mine from an XDA member, had one of the bad screens, and I called the night I got it to swap it out.
paczek said:
Well let me know. Mine just went out so off to T-Mobile
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Called htc and they said the same thing. Tmobile said they cant do anything and htc as well. For some reason they are saying that my phone was never registered and I cant get a warranty exchange for my device.
Sent From My Evil HTC Glacier
charlieb620 said:
Called htc and they said the same thing. Tmobile said they cant do anything and htc as well. For some reason they are saying that my phone was never registered and I cant get a warranty exchange for my device.
Sent From My Evil HTC Glacier
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Click to collapse
That blows. I called them up and they will send me a new one but I'm already on my third one and I got it on Feb 28 so I might just get a different phone
Sent from my HTC Glacier using XDA Premium App
this is my first mytouch 4g. i sorta blame it on myself but the phone is in perfect condition. im pretty much stuck with it until i buy the g2x next week
hey
pm me for one..i can help.( or at least try)
also i know money people wont look at this post but the same thing happened to my nexus one, the phone is perfectly fine but i guess months of pressing it too hard to get it into boot loader etc etc.. depressed the button underneath the powerbutton so nowi have a nexus on my draw that i cant get fixed htc said theys do it for 198 or 98 one of the 2 either way they can suck it im sure its not that hard to fix
so everyone take it easy on your power buttons they mess up every now and then
as for waranty and insurance i dont have any i think the insurance company is a rip off 6 dollars a month to just send u a refurbished phone that will have the same problem if not a new one in a couple of weeks if not months.
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
grimey01 said:
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
Click to expand...
Click to collapse
I doubt they'll care. You may get lucky, but you better be, like, megaball winner lucky.
Sent from my HTC Glacier using XDA
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
zguithues said:
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
Click to expand...
Click to collapse
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
grimey01 said:
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
Click to expand...
Click to collapse
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
eqjunkie829 said:
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
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Click to collapse
Same except for 6 months. I am a flashaholic. So no worries.
Sent from my Sense 4.0 Glacier using XDA Premium.
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
well i just rooted and backed up my nandroid from my mt4g
everything working perfectly, i couldnt care less about the eMMC anymore, i just wont mess with it and crackflash with the mt4g instead
but the screen.. its a HUGE difference compared to the sony display used on my mt4g
jjbadd385 said:
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
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Click to collapse
I do believe that there was a bad batch of emmc chips, but I don't think that all of that batch was bad. I think that only a portion of them are doomed to fail.
Sent from my Glacier using xda premium
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
dkirchik said:
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
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Click to collapse
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
I'd like to go ahead and confirm my experience here too.
The first four characters of my serial number are "HT24". It's not as recent as the OP's, but I'd like to think it's relatively new.
At any rate, I received a warranty replacement with 1.73.
Moreover, it came with SuperCID 111111 and the "re-locked" identifier. This doesn't particularly perturb me as it saved me a few seconds when unlocking. Yeah, I ended up with someone's leftovers with some newer parts.
Battery life on the replacement is around 5.5 hours of screentime with 30% brightness and LTE enabled. I think refurb is preferable since it's cosmetically pristine and every part has been tested more stringently than a factory original.
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
gunnyman said:
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
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Click to collapse
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
lowfatcreamcheese said:
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
Click to expand...
Click to collapse
good to know. I wonder why they aren't relocking the devices then.
seh6183 said:
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
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Click to collapse
What makes the newer hardware better? I just picked up another replacement and it is the newer hardware.
Sent from my HTC One X using xda premium
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
rohan32 said:
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
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Click to collapse
I have launch day supply as mine was traded in 2 weeks after launch and it's an HT 24
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
My warranty replacement also had 1.73 and HT24.
Sent from my HTC One X using XDA
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
---------- Post added at 01:49 PM ---------- Previous post was at 01:49 PM ----------
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
edit: came with 1.73...while both of my One X sit at bootloader comparing the screen the MB (grey replacement) is noticeably darker than the HT23 (white)
SkizzMcNizz said:
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
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Click to collapse
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
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HTC or AT&T?
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SkizzMcNizz said:
HTC or AT&T?
Sent from my HTC One X using XDA
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Click to collapse
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
rquinn19 said:
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
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Click to collapse
I'm wondering if they will check my old phone when I send it back and then charge me for it.
Sent from my HTC One X using XDA
I have an ht 25 that came with 1.73 hm that's odd lol bought it first day
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HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
rquinn19 said:
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
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Click to collapse
I don't think I've heard of HTC turning away any devices that were bootloader unlocked. They're supportive of the power user.
Sent from my HTC One X using XDA
Hi
I have a HTC ONE S two months old couple days ago I took it out of my bag and saw the lcd screen is broken not the "digitizer" just the inner screen I dont know how it happend...soo went to my carrier where I bought it and they told me they gonna send it to HTC and they will call me when HTC gets the phone to tell me the price of the repair...So im curious how much its gonna be the guy who works for the carrier told me around 300-400$....thats crazy??Did some body sent their phone for a repair like this and how much did it cost???would like to know if its worth to reapir that or just buy a new phone??
Thanks
nobody knows??
HTC Wildfire S-50€
Samsung galaxy S2-150€
I don't know for the One S,but I think it's approxiametely 150€
Sent from my HTC One S using TrickDroid 4.0.0
beni8978 said:
HTC Wildfire S-50€
Samsung galaxy S2-150€
I don't know for the One S,but I think it's approxiametely 150€
Sent from my HTC One S using TrickDroid 4.0.0
Click to expand...
Click to collapse
I found out that a local phone store would do it for 200$ so i dont know how much HTC will charge me...probably moree
Isn't it like 130 for repairs at HTC, or is that for under warranty ie insurance phones ?
Sent from my HTC VLE_U using xda app-developers app
Spastic909 said:
Isn't it like 130 for repairs at HTC, or is that for under warranty ie insurance phones ?
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
I dont know i just have a standard HTC warranty no insurance and stuff like that...the phone is 2 months old
Here's a crazy idea why don't u call htc and ask? And an FYI thread title does not say much about your problem try be a little creative next time may get more help
Sent from a man, using a mobile phone
I'm getting a warranty replacement unit for my One S from T-mobile USA. Can anyone who's gotten a warranty device from T-mobile tell me how they received their device? Do they send just the phone, or an entirely new box, etc? I know with other phones in the past, it was just the phone without a battery and battery cover. I'm curious as these phones have non-removable batteries.
Thanks.
Should be the same drill as before. They usually send a refurbished device unless you clarify that all you will settle for is a new one.
Probably just phone with no back cover
What happened that you needed replacement? Just curious
Sent from my HTC VLE_U using xda app-developers app
i actually received a replacement phone not too long ago
and the phone came in a white box, with the only thing missing is the part that you use to cover the camera/sim card. Other than that, it looked brand new.
Wish they would include a new cover instead of dealing with HTC. Would be cheaper and quicker
Sent from my HTC VLE_U using xda app-developers app
Actualy would be more for tmo as they would get charged for the backs by htc.
And htc will only replace the back once.
TheArtiszan said:
Actualy would be more for tmo as they would get charged for the backs by htc.
And htc will only replace the back once.
Click to expand...
Click to collapse
So are you saying the T Mobile Me actually be able to replace the back cover?
Sent from my HTC VLE_U using xda app-developers app
I am thinking of also rma my phoen as it has issue with teh capacitive touch buttons. I am also contemplating of rma with tmo or htc, read that tmo is faster. I hate refub device as I just got the phone like a couple of month ago. Wonder if I can be tough for them to give me a new one.l
T-Mobile replacing my new one s with another brand new in box with back cover....o happy day...gotta love retention department
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