My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
Sent from my Dell Streak using XDA App
Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
Sent from my HTC Glacier using XDA App
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
Sent from my Dell Streak using XDA App
tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
Sent from my Dell Streak using XDA App
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
Sent from my HTC Glacier using XDA App
xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
Related
I have PHP plan wondering how much it cost to fix the screen and are their any cheaper places. I check T-Mobile can't find it and I never used a third party. Has anyone used any other company than T-Mobile? Thank you for your time and all help appreciated
Sent from my HTC Glacier using XDA App
PHP is insurance. They send you a new device, not repair yours. I dont remember the exact pricing, but i think its about $120.
Damn I rather just have the screen repaired oh well. Thanks time call them any idea how long it takes
Sent from my HTC Glacier using XDA App
Killbynature said:
Damn I rather just have the screen repaired oh well. Thanks time call them any idea how long it takes
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
They say 14days and your deductible is $130.
http://www.phoneclaim.com/t-mobile-program
Not sure if this will do it but it may and its only 70$.
http://www.htcrepairparts.com/touch-screen-for-tmobile-mytouch-hdmytouch-4g-htc-glacier-p-3408.html
Edit: After thinking about it, you would need the LCD not the touch. I did not see any but if you look a bit harder then I did you may find them. But let us know what you do.
Daguse said:
They say 14days and your deductible is $130.
http://www.phoneclaim.com/t-mobile-program
Not sure if this will do it but it may and its only 70$.
http://www.htcrepairparts.com/touch-screen-for-tmobile-mytouch-hdmytouch-4g-htc-glacier-p-3408.html
Edit: After thinking about it, you would need the LCD not the touch. I did not see any but if you look a bit harder then I did you may find them. But let us know what you do.
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Click to collapse
Yeah the touchscreen stills works but lcd is completely cracked. Fell out of the power skin case....
Killbynature said:
I have PHP plan wondering how much it cost to fix the screen and are their any cheaper places. I check T-Mobile can't find it and I never used a third party. Has anyone used any other company than T-Mobile? Thank you for your time and all help appreciated
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I have had phone repaired at jetcity devices (google). They do a lot of iphones but they also do screens for Androids.
I'm go with standard insurance I'm see if I can get the color change to red also.
Sent from my HTC Glacier using XDA App
Killbynature said:
I'm go with standard insurance I'm see if I can get the color change to red also.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I talked to one of the reps and they said the only way they could change your color is if your original color is out of stock /:
Idk I know standard insurance with a defective product you have to send in the older model. Idk about going through asurion if I pay $130 they should send a whole new phone.
Sent from my HTC Glacier using XDA App
Killbynature said:
Idk I know standard insurance with a defective product you have to send in the older model. Idk about going through asurion if I pay $130 they should send a whole new phone.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Not a whole new phone, only a refurbished device.
Well I'm going to do it I was one of the lucky ones to get a good screen hopefully I don't have to go through them again
Sent from my HTC Glacier using XDA App
Ok paid 130 free overnight shipping and they change the color for me was reluctant at first though.
Sent from my HTC Glacier using XDA App
sounds good... let us know about the screen.
The screen is good I got a refurbished red one. Using Trident case now Ill never buy another phone again without a case unless its has gorilla glass.
Sent from my HTC Glacier using XDA App
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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Click to expand...
Click to collapse
looks like when you first bought it :0
Lol
Sent from my ADR6400L using XDA Premium App
Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Click to expand...
Click to collapse
+1ol
Sent from my ADR6400L using XDA App
If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
Sent from my ADR6400L using XDA Premium App
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
Click to expand...
Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
Sent from my ADR6400L using XDA Premium App
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
Sent from my ADR6400L using XDA Premium App
So I've had my nexus s for like 3 months and the glass just mysteriously cracked. Wtf. And the asurion insurance wants me to pay 130 for them to replace it with a vibrant, not even a 4g a goddamn 3g vibrant. Wtf!
How is that even possible not the same phone
You have to be leaving something out
Sent from my Nexus S 4G using XDA Premium App
Nope not leaving anything out, because T-Mobile doesn't actually carry this phone the 8 bucks a month I spend on insurance can't replace this particular device. Just screwed unless I buy the touch screen digitizer glass assembly and fix it my self, which is what Iam going to do.
Wonder if you would be able to keep the busted nexus s with the claim, and get the other phone? I would fix the NS, then flip the other for cash.
Just a thought........
Heeter
Sent from my Nexus S using XDA Premium App
damn that sucks balls! did you ask about the policy before you bought it?
Heeter said:
Wonder if you would be able to keep the busted nexus s with the claim, and get the other phone? I would fix the NS, then flip the other for cash.
Just a thought........
Heeter
Sent from my Nexus S using XDA Premium App
Click to expand...
Click to collapse
i don't know from experience, but i've been told that with sprint's asurion claims, many times they don't even ask for the original device back.
maybe tmo's policy is the same? and technically this wouldn't be fraud either.
The ESN becomes blacklisted so it doesn't become much more than a glorified media player.
Sent from my Nexus S 4G using XDA App
thats what i thought too, but there are reports that sprint hasn't been blacklisting them. nonetheless, his is a gsm phone, so he wouldn't have to worry about that.
Yea they told me i would be billed like 30 bucks if i didnt return it, sooo... that might not be a bad plan. Thanks for the idea
WIN!
Usually that company will reimburse you for the cost of buying a new Nexus S, less the deductible. All you should have to do is send them the receipt. Call them and ask..that's what a lot of Nexus One owners had to do.
Sent from my Nexus One using Tapatalk
Since the G2x sounds like it's on either back order or out of stock for the time being what happens to people under insurance?
Lets say I lose my phone today will I have to wait till they are back in stock?
Sent from my LG-P999 using XDA Premium App
lost phones you have to pay them a 200$ or 100$ deductible... yeah ... i forget wich one it was , and probably wait until theyre in stock, they will tell you to go to a tmobile store and get a loaner phone wich you have to leave a deposit for... tmobile insurance = useless worthless crap
They well probably send you a refurbished phone or a phone comparable to the G2x
Sent from my LG-P999 using XDA App
Wow! Really? I thought it was 50...that's crazy...
Sent from my LG-P999 using XDA App
AriaNoob said:
Wow! Really? I thought it was 50...that's crazy...
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
nah its 130 under the insurance group asurion, my girl dropped her mytouch 4g and we went thru the whole process and tmobile said if u are insured thats what all new phones cost as a flat rate which isnt bad i guess for the g2x, but not good for the mytouch cuz its kinda old now, but....we werent sure if they sent out new ones or refurbs, we were getting told it could be both with insurance, so what she did instead of paying that 130 for the mytouch, she opened another line, and suspend the one she had for ten dollars a month... so she called tmobile and they said they were running that phone for free for a few days, so she actually went into store and got a free one, (mytouch) and just ended up giving my daughter madison the other line
sarni84 said:
nah its 130 under the insurance group asurion, my girl dropped her mytouch 4g and we went thru the whole process and tmobile said if u are insured thats what all new phones cost as a flat rate which isnt bad i guess for the g2x, but not good for the mytouch cuz its kinda old now, but....we werent sure if they sent out new ones or refurbs, we were getting told it could be both with insurance, so what she did instead of paying that 130 for the mytouch, she opened another line, and suspend the one she had for ten dollars a month... so she called tmobile and they said they were running that phone for free for a few days, so she actually went into store and got a free one, (mytouch) and just ended up giving my daughter madison the other line
Click to expand...
Click to collapse
Usually through insurance they will send you a new one depending on the damage. I think if you tell them you dropped it, the screen cracked but the phone still works they would most likely send you a refirb because they know you're battery and back cover are ok. Now if you drop the whole phone in the toilet then I think you get a new one in the box. Every insurance claim I've done was when I either lost the phone or once when it got ran over by a car and they sent me a brand new device. But I can see them sending a refirb if your claim only involves a cracked screen or something similar to that..but that's just a hunch since I've gotten a new one every time
I remember the days they send you a new phone.
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KRAZYADROIDMASTER said:
I remember the days they send you a new phone.
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Click to expand...
Click to collapse
i think i got screwed on my phone insurance i dropped my g2x and they sent me a cup and a string.
sounds like an upgrade lol
dligon said:
i think i got screwed on my phone insurance i dropped my g2x and they sent me a cup and a string.
Click to expand...
Click to collapse
at least you got the string, I just got the cup. I didnt have the premium insurance so the string wasnt covered
So the day i got my g2x i signed up for insurance that covers everything. And since tmobile discontinued the g2x, if i loose my phone or someone steals it, how will i get a replacement? Will they give me choices of different phones to choose from?
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
not true they are still sending out g2x's i received one
Thanks, but why would i need to pay another 130 bucks?
joker550 said:
Thanks, but why would i need to pay another 130 bucks?
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Click to collapse
it's just like your auto or health insurance. Just because you pay the premiums, you still have a time of service deductible you're responsible for.
Now if it's a warranty problem, they send a refurbished G2x with a much smaller warranty processing fee
Sent from my LG-P999 using xda premium
Basically you have to pay for a replacement for anything other than hardware failure. So if you lose it or its stolen or water damage you have to pay. Now let's say your speakers fail or button stops working or even the charger port like mine was they will replace it for "free" as they say, but still make you pay a $5 fee to exchange your phone
Sent from my LG-P999
so lets say i make my own hardware issue and send them the phone, will they send me another g2x or one of the other phones?
Your fault= insurance= large deductible= different phone
LG 's fault= warranty= small processing fee= refurbished G2x
Sent from my LG-P999 using xda premium
These deductibles are pointless. Might as well get a new phone. But to stay on topic, yeah you will still get your G2x refurb. If they dont have any, $130- $150 for S2 or Sensation.