So I've had my nexus s for like 3 months and the glass just mysteriously cracked. Wtf. And the asurion insurance wants me to pay 130 for them to replace it with a vibrant, not even a 4g a goddamn 3g vibrant. Wtf!
How is that even possible not the same phone
You have to be leaving something out
Sent from my Nexus S 4G using XDA Premium App
Nope not leaving anything out, because T-Mobile doesn't actually carry this phone the 8 bucks a month I spend on insurance can't replace this particular device. Just screwed unless I buy the touch screen digitizer glass assembly and fix it my self, which is what Iam going to do.
Wonder if you would be able to keep the busted nexus s with the claim, and get the other phone? I would fix the NS, then flip the other for cash.
Just a thought........
Heeter
Sent from my Nexus S using XDA Premium App
damn that sucks balls! did you ask about the policy before you bought it?
Heeter said:
Wonder if you would be able to keep the busted nexus s with the claim, and get the other phone? I would fix the NS, then flip the other for cash.
Just a thought........
Heeter
Sent from my Nexus S using XDA Premium App
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i don't know from experience, but i've been told that with sprint's asurion claims, many times they don't even ask for the original device back.
maybe tmo's policy is the same? and technically this wouldn't be fraud either.
The ESN becomes blacklisted so it doesn't become much more than a glorified media player.
Sent from my Nexus S 4G using XDA App
thats what i thought too, but there are reports that sprint hasn't been blacklisting them. nonetheless, his is a gsm phone, so he wouldn't have to worry about that.
Yea they told me i would be billed like 30 bucks if i didnt return it, sooo... that might not be a bad plan. Thanks for the idea
WIN!
Usually that company will reimburse you for the cost of buying a new Nexus S, less the deductible. All you should have to do is send them the receipt. Call them and ask..that's what a lot of Nexus One owners had to do.
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Related
My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
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Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
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Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
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I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
Okay,so after a super terrible day of bad luck, i was working out about an hour ago with my buddy. my phone was in my hoody pocket and when i went to get on the bench it fell out and the top left part of the digitizer (i think it is called at least) has the common glassy smartphone crack with the ripple effect about 3/4 of an inch into the phone. I have the AT&T approved case for it that i bought with it but that didnt help the 1.5 foot drop. When i bought the phone i made sure i got a warranty plan that would cover accidents. I could have sworn that the guy said it was full coverage. But then i did my research and it turns out that this is the warranty restrictions http://www.wireless.att.com/learn/basics/choosing-features-services/wireless-insurance.jsp and it turns out that it only gives you a deductible and i am a highschool student with no job or allowance and cannot afford to put 200$ into a new phone. Is there any super advanced exaggerated story that i can feed the AT&T customer support to where i get a refurb replacement for free? Its a little immoral but i paid for a complete coverage plan. And phones with cases shouldnt crack from that height. Please help me XDA community.
EDIT: Any suggestions are appreciated.
Does it cover theft/loss??
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Yes.
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Haha nice problem solving.
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deliriousDroid said:
Haha nice problem solving.
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But i still have to pay the deductible... D:
Deductibles are for every smart phones nowadays
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okay well i guess im going to have to pay the deductible. But i found out it is only 50 for the aria so im a little happier now.
I recently cracked the screen on my captivate. I had been looking at buying an Inspire 4G off craigslist for about 300 bucks, and didn't really feel like paying 125 bucks for a replacement captivate if i was only going to sell it for about 200 bucks.
So i called up the insurance company through ATT (Ascurion) and told them i had already traded my captivate in 3 times (i had) and that i was fed up with the problems (i was) and wanted to get a replacement Inspire instead of them sending me a Captivate. The lady was more than happy, and even gave me the choice of a free car charger or new case for the Inspire. Sweet!
So, in the end, i pay the deductible (125 bucks) to trade in a shattered Captivate, for a new Inspire 4g. I believe it works easily since they are both on the same Tier 2 insurance rate, and both cost 399 off contract. All the other non-satisfied Captivate owners should check it out if you are paying the 5 dollar monthly insurance. I could get used to using this as a way to update phones when they come out!
Don't think so they will no do **** like that
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tupirujp said:
Don't think so they will no do **** like that
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I have the same insurance and have filed a claim. They "will do **** like that". They don't care as long as the phone is in the same tier and costs the same or less
tupirujp said:
Don't think so they will no do **** like that
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is that why they shipped out an Inspire 4g to my address?
Red_81 said:
I have the same insurance and have filed a claim. They "will do **** like that". They don't care as long as the phone is in the same tier and costs the same or less
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i have even heard of some people being able to get a phone that was a higher price...they just had to the difference when switching to the higher priced phone
Yeah they did
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tupirujp said:
Yeah they did
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dont be mad because you cheaped out on the 5$ insurance and you are looking for a way to get away from the Captivate.
ATT wouldn't be the first that has done that. The warranty says it can be an equal or better product and.most times.that is determined based on price.
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Funny ......
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Ok ATT has whats called the 3 strikes rule. If you return the same device 3 times They can offer you a swap, some times there is a minor charge, like 20 bucks or so but most of the time there is no charge. The 2 devices have to be around the same thing. So no swapping a dumb flip phone for an Inspire.
OK I have my sensation the phone have been replaced 3 times from HTC ( dust under screen) then I broke the screen and I pay $99 to fix it .
Now I broke it again my question is
1-fix it ( again)
2- buy a mi-one ( $500 )
3- move to sprint and grab a iPhone 4GS
I love the sansation but to many flaws at least to me;
And don't like any current T-Mobile USA phones.
Sent from my Nexus One using xda premium
it's your call. Apple is known for the good QA and you also pay for that with your money on the phone. You can also get insurance for your phone, which in about 2 years add to around $200 and it might even cover it if you were at fault. Stuff like breaking the screen is actually your fault so i don't think any good QA can fix that .
You also have another option: craiglist.->$300
I know I meant paying again to fix it other $99 .
And buying another sensation on craigslist its more like asking for more trouble
Sent from my Nexus One using xda premium
If you are willing to spend $500 bux on a mi one, why not just go GNex? Not your style?
I guess iPhone would be the way to go I guess.
kpjimmy said:
If you are willing to spend $500 bux on a mi one, why not just go GNex? Not your style?
I guess iPhone would be the way to go I guess.
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I belive the GNEX its only available on Verizon and I hate vzn prices and service I had Verizon a few years back.
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nxsone said:
I belive the GNEX its only available on Verizon and I hate vzn prices and service I had Verizon a few years back.
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There's an unlocked version as well.
So the day i got my g2x i signed up for insurance that covers everything. And since tmobile discontinued the g2x, if i loose my phone or someone steals it, how will i get a replacement? Will they give me choices of different phones to choose from?
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
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redmonke255 said:
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
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not true they are still sending out g2x's i received one
Thanks, but why would i need to pay another 130 bucks?
joker550 said:
Thanks, but why would i need to pay another 130 bucks?
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it's just like your auto or health insurance. Just because you pay the premiums, you still have a time of service deductible you're responsible for.
Now if it's a warranty problem, they send a refurbished G2x with a much smaller warranty processing fee
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Basically you have to pay for a replacement for anything other than hardware failure. So if you lose it or its stolen or water damage you have to pay. Now let's say your speakers fail or button stops working or even the charger port like mine was they will replace it for "free" as they say, but still make you pay a $5 fee to exchange your phone
Sent from my LG-P999
so lets say i make my own hardware issue and send them the phone, will they send me another g2x or one of the other phones?
Your fault= insurance= large deductible= different phone
LG 's fault= warranty= small processing fee= refurbished G2x
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These deductibles are pointless. Might as well get a new phone. But to stay on topic, yeah you will still get your G2x refurb. If they dont have any, $130- $150 for S2 or Sensation.