Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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Click to collapse
looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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Click to collapse
+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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Related
My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
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Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
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Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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Click to expand...
Click to collapse
I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
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I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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Click to expand...
Click to collapse
T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Click to collapse
Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
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trizzle21 said:
More reason why you should get a damn IPHONE 4
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Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Click to expand...
Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
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Since the G2x sounds like it's on either back order or out of stock for the time being what happens to people under insurance?
Lets say I lose my phone today will I have to wait till they are back in stock?
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lost phones you have to pay them a 200$ or 100$ deductible... yeah ... i forget wich one it was , and probably wait until theyre in stock, they will tell you to go to a tmobile store and get a loaner phone wich you have to leave a deposit for... tmobile insurance = useless worthless crap
They well probably send you a refurbished phone or a phone comparable to the G2x
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Wow! Really? I thought it was 50...that's crazy...
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AriaNoob said:
Wow! Really? I thought it was 50...that's crazy...
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Click to expand...
Click to collapse
nah its 130 under the insurance group asurion, my girl dropped her mytouch 4g and we went thru the whole process and tmobile said if u are insured thats what all new phones cost as a flat rate which isnt bad i guess for the g2x, but not good for the mytouch cuz its kinda old now, but....we werent sure if they sent out new ones or refurbs, we were getting told it could be both with insurance, so what she did instead of paying that 130 for the mytouch, she opened another line, and suspend the one she had for ten dollars a month... so she called tmobile and they said they were running that phone for free for a few days, so she actually went into store and got a free one, (mytouch) and just ended up giving my daughter madison the other line
sarni84 said:
nah its 130 under the insurance group asurion, my girl dropped her mytouch 4g and we went thru the whole process and tmobile said if u are insured thats what all new phones cost as a flat rate which isnt bad i guess for the g2x, but not good for the mytouch cuz its kinda old now, but....we werent sure if they sent out new ones or refurbs, we were getting told it could be both with insurance, so what she did instead of paying that 130 for the mytouch, she opened another line, and suspend the one she had for ten dollars a month... so she called tmobile and they said they were running that phone for free for a few days, so she actually went into store and got a free one, (mytouch) and just ended up giving my daughter madison the other line
Click to expand...
Click to collapse
Usually through insurance they will send you a new one depending on the damage. I think if you tell them you dropped it, the screen cracked but the phone still works they would most likely send you a refirb because they know you're battery and back cover are ok. Now if you drop the whole phone in the toilet then I think you get a new one in the box. Every insurance claim I've done was when I either lost the phone or once when it got ran over by a car and they sent me a brand new device. But I can see them sending a refirb if your claim only involves a cracked screen or something similar to that..but that's just a hunch since I've gotten a new one every time
I remember the days they send you a new phone.
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KRAZYADROIDMASTER said:
I remember the days they send you a new phone.
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Click to expand...
Click to collapse
i think i got screwed on my phone insurance i dropped my g2x and they sent me a cup and a string.
sounds like an upgrade lol
dligon said:
i think i got screwed on my phone insurance i dropped my g2x and they sent me a cup and a string.
Click to expand...
Click to collapse
at least you got the string, I just got the cup. I didnt have the premium insurance so the string wasnt covered
My phone decided it wanted to go for a swim on the 4th and is dead. Tried bag of rice to no avail. I have the insurance and was given the choice of the HTC Sensation or Galaxy S2. Went with the Galaxy.
Anyway, I just want to say thanks to everyone on this forum for the awesome ROM work and support over the last year or so. It's too bad we can't get the display drivers API from LG so we can get some ICS with working video love, but oh well.
Again, just want to thank everybody. I will now be hanging in the Galaxy S2 forums until my full discount comes into effect in February and I can get the S3.
Greg
Enjoy the GS2...
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
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juny51 said:
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
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Click to expand...
Click to collapse
It's $130, just called. My phone has been shutting off and going crazy when off the charger. Selected GS2 as well. Have to send the G2X back within 15 days.
How did you get the option to decide which one you wanted?
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G2xer said:
How did you get the option to decide which one you wanted?
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Click to expand...
Click to collapse
Also wanted to ask this. I needed a replacement and called. But they didn't give me the option they just said they will send me another g2x
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G2xer said:
How did you get the option to decide which one you wanted?
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Click to expand...
Click to collapse
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
gscavezze said:
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
Click to expand...
Click to collapse
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Well as I stated in other post I was needing a replacement so I called in. But they didn't offer me a different phone. They shipped out the same one. Its cool with me but weird how "its not available" but I got one
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Lol exact same thing happenes to me on the same day! Luckily the phone works still, the lcd is kind of weird and i dont have insurance
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twism50 said:
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Click to expand...
Click to collapse
Wait, so i can just call in and get a new phone as a replacement?
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zoppp said:
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
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juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
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Click to expand...
Click to collapse
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
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zoppp said:
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
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juny51 said:
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
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Click to expand...
Click to collapse
So basically if I paid $100ish, I could get a gs2
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zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
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juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
I had to pay too, said the phone was acting up, battery dropping quickly, had to pull battery constantly. I also told them that I stooped at my TMobile store and they suggested I call them.
I've had to pay in the past too, fire a charging port issue. I believe you always have to pay, no matter what happened. I received a refurbished phone, perfect condition.
Sent from my SGH-T989 using xda premium
zoppp said:
So basically if I paid $100ish, I could get a gs2
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Click to expand...
Click to collapse
It was $130, and worth it. Stable Ics ROM, larger screen which is beautiful and works great outdoors.
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juny51 said:
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
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Click to expand...
Click to collapse
How long ago was this?
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G2xer said:
How long ago was this?
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Click to expand...
Click to collapse
I called Thursday And my phone got here friday
Sent from my LG-P999
I have a moderate amount of mura (the ink marks shown here: http://forum.xda-developers.com/showthread.php?t=1658601) on my screen, it's really bugging me. I tend to use my phone in bed at night a lot, so I can see it quite often.
I noticed it hours after coming home from the store with the phone. Went back the next day, the rep that sold the phone to me told me he'd have to see it in order for me to swap, but I had a hard time showing it to him in the store. We even went back to their break room, he turned out the light / closed the blinds, but it still wasn't dark enough to see it.
I'm still within the 14 days, is there any hope for me?
It's been my experience that dealing with customer support over the phone tends to get me farther with issues such as this rather then going back to the store you actually purchased the phone.
Have you tried calling about this issue?
Irated said:
It's been my experience that dealing with customer support over the phone tends to get me farther with issues such as this rather then going back to the store you actually purchased the phone.
Have you tried calling about this issue?
Click to expand...
Click to collapse
I have not yet, I will give that a try tomorrow.
I had this issue with my RAZR. Going to the store and actually getting the guy to go in a back office and admit to seeing it got me no where. He said all phones are like that.
I walked out of the store called customer service and within 5mins they were overnighting me a cln device.
Id recommend calling over going in on anything now.
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i have to echo what others have said, call.
ddurandSGS3 said:
i have to echo what others have said, call.
Click to expand...
Click to collapse
Or exchange it for a different color
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jonapunk said:
Or exchange it for a different color
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Click to expand...
Click to collapse
You cannot do this without paying a restock fee.
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jonapunk said:
Or exchange it for a different color
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Click to expand...
Click to collapse
Not really sure how that would help, I didn't even say what color I have now.
I talked to a technical representative on the phone who told me their policy is I have to exchange at the store I bought the phone from. I'm almost ready to pay the restock fee and downgrade back to my old phone.
Other pictures of the same issue: http://forum.xda-developers.com/showthread.php?t=1702635
Went back to the store, talked to two more representatives, both told me the phone doesn't have a problem. Will have to call Samsung tomorrow, but I don't think they'll help me either.