Since the G2x sounds like it's on either back order or out of stock for the time being what happens to people under insurance?
Lets say I lose my phone today will I have to wait till they are back in stock?
Sent from my LG-P999 using XDA Premium App
lost phones you have to pay them a 200$ or 100$ deductible... yeah ... i forget wich one it was , and probably wait until theyre in stock, they will tell you to go to a tmobile store and get a loaner phone wich you have to leave a deposit for... tmobile insurance = useless worthless crap
They well probably send you a refurbished phone or a phone comparable to the G2x
Sent from my LG-P999 using XDA App
Wow! Really? I thought it was 50...that's crazy...
Sent from my LG-P999 using XDA App
AriaNoob said:
Wow! Really? I thought it was 50...that's crazy...
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
nah its 130 under the insurance group asurion, my girl dropped her mytouch 4g and we went thru the whole process and tmobile said if u are insured thats what all new phones cost as a flat rate which isnt bad i guess for the g2x, but not good for the mytouch cuz its kinda old now, but....we werent sure if they sent out new ones or refurbs, we were getting told it could be both with insurance, so what she did instead of paying that 130 for the mytouch, she opened another line, and suspend the one she had for ten dollars a month... so she called tmobile and they said they were running that phone for free for a few days, so she actually went into store and got a free one, (mytouch) and just ended up giving my daughter madison the other line
sarni84 said:
nah its 130 under the insurance group asurion, my girl dropped her mytouch 4g and we went thru the whole process and tmobile said if u are insured thats what all new phones cost as a flat rate which isnt bad i guess for the g2x, but not good for the mytouch cuz its kinda old now, but....we werent sure if they sent out new ones or refurbs, we were getting told it could be both with insurance, so what she did instead of paying that 130 for the mytouch, she opened another line, and suspend the one she had for ten dollars a month... so she called tmobile and they said they were running that phone for free for a few days, so she actually went into store and got a free one, (mytouch) and just ended up giving my daughter madison the other line
Click to expand...
Click to collapse
Usually through insurance they will send you a new one depending on the damage. I think if you tell them you dropped it, the screen cracked but the phone still works they would most likely send you a refirb because they know you're battery and back cover are ok. Now if you drop the whole phone in the toilet then I think you get a new one in the box. Every insurance claim I've done was when I either lost the phone or once when it got ran over by a car and they sent me a brand new device. But I can see them sending a refirb if your claim only involves a cracked screen or something similar to that..but that's just a hunch since I've gotten a new one every time
I remember the days they send you a new phone.
Sent from my LG-P999 using XDA Premium App
KRAZYADROIDMASTER said:
I remember the days they send you a new phone.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
i think i got screwed on my phone insurance i dropped my g2x and they sent me a cup and a string.
sounds like an upgrade lol
dligon said:
i think i got screwed on my phone insurance i dropped my g2x and they sent me a cup and a string.
Click to expand...
Click to collapse
at least you got the string, I just got the cup. I didnt have the premium insurance so the string wasnt covered
Related
My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
Sent from my Dell Streak using XDA App
Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
Sent from my HTC Glacier using XDA App
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
Sent from my Dell Streak using XDA App
tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
Sent from my Dell Streak using XDA App
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
Sent from my HTC Glacier using XDA App
xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
Click to expand...
Click to collapse
Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
I recently cracked the screen on my captivate. I had been looking at buying an Inspire 4G off craigslist for about 300 bucks, and didn't really feel like paying 125 bucks for a replacement captivate if i was only going to sell it for about 200 bucks.
So i called up the insurance company through ATT (Ascurion) and told them i had already traded my captivate in 3 times (i had) and that i was fed up with the problems (i was) and wanted to get a replacement Inspire instead of them sending me a Captivate. The lady was more than happy, and even gave me the choice of a free car charger or new case for the Inspire. Sweet!
So, in the end, i pay the deductible (125 bucks) to trade in a shattered Captivate, for a new Inspire 4g. I believe it works easily since they are both on the same Tier 2 insurance rate, and both cost 399 off contract. All the other non-satisfied Captivate owners should check it out if you are paying the 5 dollar monthly insurance. I could get used to using this as a way to update phones when they come out!
Don't think so they will no do **** like that
Sent from my GT-I9000 using XDA Premium App
tupirujp said:
Don't think so they will no do **** like that
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
I have the same insurance and have filed a claim. They "will do **** like that". They don't care as long as the phone is in the same tier and costs the same or less
tupirujp said:
Don't think so they will no do **** like that
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
is that why they shipped out an Inspire 4g to my address?
Red_81 said:
I have the same insurance and have filed a claim. They "will do **** like that". They don't care as long as the phone is in the same tier and costs the same or less
Click to expand...
Click to collapse
i have even heard of some people being able to get a phone that was a higher price...they just had to the difference when switching to the higher priced phone
Yeah they did
Sent from my GT-I9000 using XDA Premium App
tupirujp said:
Yeah they did
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
dont be mad because you cheaped out on the 5$ insurance and you are looking for a way to get away from the Captivate.
ATT wouldn't be the first that has done that. The warranty says it can be an equal or better product and.most times.that is determined based on price.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Funny ......
Sent from my GT-I9000 using XDA Premium App
Ok ATT has whats called the 3 strikes rule. If you return the same device 3 times They can offer you a swap, some times there is a minor charge, like 20 bucks or so but most of the time there is no charge. The 2 devices have to be around the same thing. So no swapping a dumb flip phone for an Inspire.
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
Sent from my ADR6400L using XDA Premium App
thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
looks like when you first bought it :0
Lol
Sent from my ADR6400L using XDA Premium App
Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Sent from my ADR6400L using XDA App
miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Click to expand...
Click to collapse
+1ol
Sent from my ADR6400L using XDA App
If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
Sent from my ADR6400L using XDA Premium App
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
Click to expand...
Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
Sent from my ADR6400L using XDA Premium App
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
Sent from my ADR6400L using XDA Premium App
So the day i got my g2x i signed up for insurance that covers everything. And since tmobile discontinued the g2x, if i loose my phone or someone steals it, how will i get a replacement? Will they give me choices of different phones to choose from?
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
not true they are still sending out g2x's i received one
Thanks, but why would i need to pay another 130 bucks?
joker550 said:
Thanks, but why would i need to pay another 130 bucks?
Click to expand...
Click to collapse
it's just like your auto or health insurance. Just because you pay the premiums, you still have a time of service deductible you're responsible for.
Now if it's a warranty problem, they send a refurbished G2x with a much smaller warranty processing fee
Sent from my LG-P999 using xda premium
Basically you have to pay for a replacement for anything other than hardware failure. So if you lose it or its stolen or water damage you have to pay. Now let's say your speakers fail or button stops working or even the charger port like mine was they will replace it for "free" as they say, but still make you pay a $5 fee to exchange your phone
Sent from my LG-P999
so lets say i make my own hardware issue and send them the phone, will they send me another g2x or one of the other phones?
Your fault= insurance= large deductible= different phone
LG 's fault= warranty= small processing fee= refurbished G2x
Sent from my LG-P999 using xda premium
These deductibles are pointless. Might as well get a new phone. But to stay on topic, yeah you will still get your G2x refurb. If they dont have any, $130- $150 for S2 or Sensation.
Just received a letter saying the owners of the g2x won in a class action lawsuit. Lol we are entitled to $19 lol. Anyone else get this?
Sent from my LG-P999 using Tapatalk 2
From???
My kids are using my old phone.
Sent from my SGH-M919 using xda app-developers app
Got this in the mail aswell. I wonder how they knew I had a G2x and my info.
KRAZYADROIDMASTER said:
From???
My kids are using my old phone.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Official notice from the untied state district court for the southern district of California. From LG G2x Claims Administor.
lgphonesettlement.com for more info
Same here, I'd rather Tmobile replace that piece of **** with a working device. But $19 is better than nothing, I think.... That whole situation and how Tmobile has treated me makes my blood boil!
Yup just got mine today.
Sent from my LG-P999 using xda app-developers app
I guess people who bought them used aren't getting this, right? Sigh. I could have ordered some pizza with that 19 dollars.
Sent from my Nexus 7 using xda app-developers app
Its kind of weird that it went to my girlfriend's address.
My mom bought it for my birthday, I used it for about a year, then let my girlfriend use it for a while, then I was using it for a few months up until I got my Nexus 5.
Anybody get the money? Any snags?
Thanks lg !
Instead of $19 per litigant, LG should have provided ICS and we would be happy with that but the lawyers must be paid their $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ so they settled for the cash to get their $$$$$$$$$$$$$$$$$$$$$$$$$$$$$... Lawyers get the most $ out of any class-action lawsuit which is why class-action lawsuits are a farce.
Lol got mine yesterday... funny cuz my wife and I both got our G2X's for free from a co-worker. AND its addressed to my wife! Wonder if we'll get another one...
Sent from my litigated device...
What makes me angry is when you called to have the phone replaced they charged you 20 per replaced phone. I replaced mine at least 3 times
I'm all over this these fools owe me atleast 150
Sent from my One using XDA Premium HD app
DEFNUB said:
What makes me angry is when you called to have the phone replaced they charged you 20 per replaced phone. I replaced mine at least 3 times
I'm all over this these fools owe me atleast 150
Sent from my One using XDA Premium HD app
Click to expand...
Click to collapse
If im not mistaken the letter said u can receive up to $19 per replacement
Sent from my LG-P999 using Tapatalk 2
Ravinxx said:
I guess people who bought them used aren't getting this, right? Sigh. I could have ordered some pizza with that 19 dollars.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I bought mine used, and I got the postcard.
I'm pretty sure T-Mobile is able to see what phone is being used on their network.
Oh well, 19 bucks is 19 bucks
I got my post card yesterday.
$19 is a ridiculuos amount. but something is better than nothing. Submitted my online claim today.
You don't need to have a claim form to get the money,go to LGPhoneSettlement.com to file a claim. I might get $28 because I had a replacement a few months after buying one.
I heard we get an additional $19 for each replacement phone too.. Which is nice since I got like 5
It is very mysterious how they knew what addresses to send them to.
The address I'm currently living at has never been on my t-mobile account. They're obviously pulling public records searches based on both purchase and usage data from T-Mobile.
I bought mine new from an eBay dealer and I also got one replacement from that dealer. The letter says that you have to had bought your phone from T-Mobile in order to get your $19 and that you might have to submit proof of this. I think it's just a load of BS on LG's part.
Sent from my Nexus 5 using XDA Premium 4 mobile app
yup got this post card too. I wonder is this legit or its scam for info? Im glad I got rid of that pos phone waiting and waiting for LG to release ICS and the same goes for Samsung Galaxy. Both phones were flagship but they pulled plug on them so quick
I got this as well and got rid of the g2x a few months after release. Thou i think they sent it out to all T-Mobile customers because my mom got one and she never owned a g2x.
Sent from my Nexus 5 using xda app-developers app