Verizon Thunderbolt Returns. - Thunderbolt General

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App

Related

Getting a refurbished tb

Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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Click to expand...
Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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Click to expand...
Click to collapse
looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Click to expand...
Click to collapse
+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
Sent from my ADR6400L using XDA Premium App
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
Click to expand...
Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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So much hope, and all down the toilet

First time when UPS was about to deliver myTouch 4G from Tmo, the message on the website appeared after 9pm:
"THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY"
The phone had some defects and a bad screen - I sent it for the exchange.
Today I was about to get the new phone, guess what?
The apartment number is missing or is incorrect. UPS is attempting to obtain this information.
I am about to explode!
AntonJart said:
First time when UPS was about to deliver myTouch 4G from Tmo, the message on the website appeared after 9pm:
"THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY"
The phone had some defects and a bad screen - I sent it for the exchange.
Today I was about to get the new phone, guess what?
The apartment number is missing or is incorrect. UPS is attempting to obtain this information.
I am about to explode!
Did anyone else happened to experience the same? I wonder if this happens to all Tmo packages.
Click to expand...
Click to collapse
yes it happens all the time you have just never heard of it happening before...
Nothing wrong here. Three replacements sent next day delivery all arrived as scheduled. I live in a house though, so maybe its easier for them to deliver it? It sounds like a ups issue, not a t mobile one...
Sent from my HTC Glacier using XDA App
dung8604 said:
Nothing wrong here. Three replacements sent next day delivery all arrived as scheduled. I live in a house though, so maybe its easier for them to deliver it? It sounds like a ups issue, not a t mobile one...
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Lucky you. They sent it via 3 day ground
I should mention that I also have insurance and I'm on contract
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dung8604 said:
I should mention that I also have insurance and I'm on contract
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Click to expand...
Click to collapse
Mine was just a replacement "withing first 30 days." I guess if this one is defective too, I would not want to play the roulette and will get Sensation.
Update: second mytouch 4g. One little piece of dust underneath the screen. I think I had it.
Where one lint, there will be another right?
I think I will get sensation.
Sent from my HTC Glacier using XDA Premium App
Good luck man hope it works out for you
Sent from my HTC Glacier using XDA App
Dust under the screen it's a serious problem for you? Wow...
GazaIan said:
Dust under the screen it's a serious problem for you? Wow...
Click to expand...
Click to collapse
Of coarse. It is a premium product, and must be of top quality
AntonJart said:
Of coarse. It is a premium product, and must be of top quality
Click to expand...
Click to collapse
I don't see how this is a problem. The MT4G is a premium product and something like dust under the screen I would consider DOA. This is still a 400 dollar phone buying from tmo
Sent from my HTC Glacier using XDA Premium App
DUST SUCKS. In high light when you are reading or watching something on your phone it is absolutely terrible even if you have a bit of dust
I might be in the same boat as you. On my third warranty replacement in 2 weeks, and I'm getting a seriousl wifi death grip issue. Sucks so bad, because other than that I love this phone. Called T-Mobile and explained the situation to them, and they offered me a G2. wtf.
Rillusion08 said:
I don't see how this is a problem. The MT4G is a premium product and something like dust under the screen I would consider DOA. This is still a 400 dollar phone buying from tmo
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Agreed.. I have dust under my screen but in no way does it impede viewing the screen. It's something I've experienced with every device I've ever had, and I never cared.

Did you receive a survey invite from Smithgeiger about your OneS?

I just finished doing a satisfaction survey about my One S. It asks how you like it, what made you buy it and things you don't like about it. I made it pretty clear I wasn't satisfied with this phone the way it is now. The bloatware, the signal problems, the gps jumping all over the place and the wifi/4g bug after the newest update.
After I was done with the survey I qulified for a moderated forum, I must attend the forum for 3 days straight, twice a day for a total of 30-60 minutes. I will receive a $50 voucher once completed, the forum will be announced at a future date.
DO THE SURVEY, LET THEM KNOW WE DON'T WANT THE BLOATWARE AND THAT THE UPDATE SCREWED THE PHONE UP.
I got that survey also. And I let them know about all the bloat as well
Sent from my HTC One S
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Droidificator said:
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Click to expand...
Click to collapse
Yeah, I got the $50 offer too, seems like the dissatisfied customers are getting the offer.
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Yeah. I got this offer too. Hopefully less bloatware.
Sent from my HTC VLE_U using Tapatalk 2
ccondon said:
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
You have to get a personal invite via email. I found mine sitting in my spam box yesterday. I complained about everything except I forgot about them removing free tethering. I too took up the invite for the $50 followup.
I got this too. Before even visiting xda. I answered it all and mentioned the bloatware and sensitive screen and battery size. (Not that I have battery issues but still) I also went for the $50 offer still waiting on the confirmation email.
Sent from my HTC one sex
Me too. Waiting for the other thing to start. The ota had my phone performing worse on quadrant. And yesterday I got that bug where the phone had no signal while on gps.
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Droidificator said:
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Click to expand...
Click to collapse
Nothing yet, I think it said it could be a few weeks before we do the forum.
how did y'all get the offer for the survey?
In an email.
Sent from my H1S using XDA Premium.
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
elracing21 said:
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
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BerMM said:
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Click to expand...
Click to collapse
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
elracing21 said:
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
1-888-525-5026 here is the number that is in the email. I'm pretty sure the first time you sign into the forum it asked for your address and other info.
Sent from my HTC VLE_U using Tapatalk 2
Still nothing in the mail.. Anyone get their incentive yet?
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Mathato said:
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Pollsters=politicians=lawyers=crooks. Still regret wasting my 5 minutes.
Sent from my HTC One S using xda app-developers app

Quality control - my 4th SGS3!

Anybody else out there having amazingly bad luck with your GS3? I just got a 3rd refurb and it came with the power button loose, and fell off in under 3 hours when I tried to use it. They are sending me a new unit instead of a refurb this time - priority overnight. This is the 2nd one I've had with a power button that came off! #2 just rebooted randomly more-and-more every day until I gave up figuring it out after a factory reset and "Safe Mode" start - it would still reboot just sitting there. *SMH* :silly:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
i have zero problem with my Quad Core S3 i9300.. loving it
Mine has been perfect.
I've been having bad luck as well. On my 3rd...
On my first, no issues whatsoever.
TheLynxy said:
On my first, no issues whatsoever.
Click to expand...
Click to collapse
Same here....
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
Sent from my htc_jewel using xda premium
How did I get a new one?
ihavenewnike said:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Jumped up and down, calmly getting elevated from first-line tech until I got the "customer advocate". She agreed that if I had gotten two defective "recertified" phones, I deserved to have a real (new) one. I had to agree to a two year contract, which in my case only adds 9 weeks to my commitment and they agreed not to change my TOS. Basically they did an end run around themselves, because it will look like I upgraded my phone again, allowing them to ship a new unit. *SMH*
Already 4? That's sucks man. I'm on my 15th RAZR maxx...
Sent from my Maxxed Out Razr!
Sorry to hear about your bad luck...hopefully they'll get it straightened out for you!
Dovigoldberger said:
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
Sent from my htc_jewel using xda premium
Click to expand...
Click to collapse
Do you suppose these type of returns are what prompts Verizon to keep the bootloader locked down? If I were Verizon I'd sure want to.
If you want to see bad Quality control you guys should see this: https://www.youtube.com/watch?v=rDxJoGv3FLA
That took forever to get replaced even with issues every day like that.
I have had a perfect one since release day
On my 4th aswell
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I've had my GS3 since launch day and haven't had a single issue yet. Maybe the Otterbox helps..?
Sent from my SCH-I535 using xda app-developers app
4 already?!?! That sounds like a seriously bad run of horrible luck..... Hopefully #4 is a keeper!!!!
Sent from my SCH-I535 using xda app-developers app
FormeriPhoney said:
I have had a perfect one since release day
Click to expand...
Click to collapse
Likewise, maybe we just got lucky...
Mines perfect no black spots or power button issue.but I will be on the look out for them two issues to happen.maybe our phones arnt as indestructible as thought.maybe time for a case n protector. any recommended?
Sorry if I hijacked thread with my question...
Sent from my SCH-I535 using Tapatalk 2
mine has this weird line going down the left side of the screen
its only noticeable if you have a light source shinning on it and holding the device at an angle, doesn't effect viewing quality at all
slightly annoys me but im not about to return it and get a scratched up refurb phone in return

Exchanged

Went to Best Buy and had to exchange my S4 for another one. My phone kept losing connection to the network. It did it 3 times and all my text messages and missed calls would pop up all at once a couple hours later. Anyone else had problems? I don't know if it was the update. Seemed like everything started going wrong after.
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Hmm, don't know whats going on. I was thinking about getting the htc one but I came out with the same phone again. This one seems a lot more responsive. I don't know if I want to update it or just wait. I might have just got a bad phone. It's rarely that I have issues like that. The guy at Best Buy said most of their returns were because of lag.
Sure hope this doesn't happen with mine.
h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Hey go jackets! I just graduated last Friday. Did grad school there. THWG!
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
I'm in Fort Worth, Texas. Maybe Samsung shipped out a batch of bad GS4s. Hopefully nothing goes wrong with my new one.
Yes, THWG! Go Jackets!
Sent from my SGH-I777 using xda premium
a buddy of mine had a similar issue on the SG4 and HTC One; turns out it was his sim card. which, by the way, was brand new. hope you guys have better luck.
Checked my phone for the update. Seems like it was already updated. So this phone must have been just delivered to the store the other day with the update preinstalled. I've only had the phone freeze one time when I was using the camera last night. Other than that everything is working great.
Sent from my SAMSUNG-SGH-I337 using xda premium
h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Did they have the 32gb at Walmart?
hamzer11 said:
Did they have the 32gb at Walmart?
Click to expand...
Click to collapse
Not at that particular one.
Sent from my SGH-I777 using xda premium
h3lluvaninjuhneer said:
Not at that particular one.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
hamzer11 said:
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
Click to expand...
Click to collapse
I haven't gotten mine yet, as I'm not eligible for upgrade until June. I'm on the fence when it comes to color, though. If I go with black, I'll definitely get the 32GB, but I'm kinda diggin' the white.
Sent from my SGH-I777 using xda premium

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