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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
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Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
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trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
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Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
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Anyone get the white SR yet?

My local at&t store has these in stock. Best buy has no eta; since i got mine at best buy i have a week left to return it. Just wondering if anyone else has gotten their hands on one and what's your thought?
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Man I want a white one
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I just picked mine up. After the android update, my camera went wonky and I had to exchange for a second time. Unfortunately, I ended up with another sh*tty screen after finding a decent one. Decided to wait until today and try the white or return altogether (getting a decent screen is a crapshoot). Guys, there are zero blobs on this screen, it seems crisper and lines are a non-issue...it is nearly perfect! I have to wonder if Samsung addressed the obvious issues with the white version. If you are still within your 30 days and having screen issues, I HIGHLY suggest trying the white version. I finally feel like I got my money's worth and have zero regrets about this phone.
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shorty473 said:
I just picked mine up. After the android update, my camera went wonky and I had to exchange for a second time. Unfortunately, I ended up with another sh*tty screen after finding a decent one. Decided to wait until today and try the white or return altogether (getting a decent screen is a crapshoot). Guys, there are zero blobs on this screen, it seems crisper and lines are a non-issue...it is nearly perfect! I have to wonder if Samsung addressed the obvious issues with the white version. If you are still within your 30 days and having screen issues, I HIGHLY suggest trying the white version. I finally feel like I got my money's worth and have zero regrets about this phone.
Sent from my SAMSUNG-SGH-I727 using XDA App
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man I hope you are right...
returning mine to best buy tomorrow in hopes that they will get the white ones soon

shorty473 said:
I just picked mine up. After the android update, my camera went wonky and I had to exchange for a second time. Unfortunately, I ended up with another sh*tty screen after finding a decent one. Decided to wait until today and try the white or return altogether (getting a decent screen is a crapshoot). Guys, there are zero blobs on this screen, it seems crisper and lines are a non-issue...it is nearly perfect! I have to wonder if Samsung addressed the obvious issues with the white version. If you are still within your 30 days and having screen issues, I HIGHLY suggest trying the white version. I finally feel like I got my money's worth and have zero regrets about this phone.
Sent from my SAMSUNG-SGH-I727 using XDA App
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How about some pix?
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jthornton71707 said:
How about some pix?
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I wish I had screenshots of the screen prior to the exchange but I do not, sorry, but just review the pics that other members have posted and you will get the idea. I have attached 3 screenshots from the new white version. On the phone I had prior to the exchange, the black background showed hideous blobs and blotches all over the screen but as you can see, the same exact black background shows zero blotches (on the lowest or highest brightness). Everythings looks so much richer and crisper on this one, imho...FYI, my screen is on a fairly low brightness setting.

to bad i dont know when i bought my phone.....or i would take it back to get the white one if they fixed the screen

just confirmed with BB that they will not carry the white version. Guess I have to keep my black one then

Noobixide said:
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That is sexy!!! I want!!! Too bad I bought mine from Craigslist
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They told me they would within two weeks
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I actually went to ATT to get the HTC Vivid, but I was really disappointed with it. After talking to a very nice and intelligent sales rep, I decided to get the Skyrocket instead. When he went to get one from storage he realized that there were no black ones left. He told me that if we came back tomorrow (today) I could get a white one. His manager overhead the discussion and said "hold on". She walked back got a white one and told my sales rep he could sell it to me. I was very impressed with the level of service I received and I'm really happy with this phone. The white model is stunning IMO.

jthornton71707 said:
They told me they would within two weeks
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Same here
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The White SR is great. The chrome trim and the chrome speaker grill adds some class.
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I've had a white one since Friday. So far, I love it.
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http://m.bestbuy.com/m/e/product/detail.jsp?skuId=4526125&pid=1218482666449&pt1=mobile
jthornton71707 said:
They told me they would within two weeks
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00mred00 said:
http://m.bestbuy.com/m/e/product/detail.jsp?skuId=4526125&pid=1218482666449&pt1=mobile
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Damn I have 2 days to swap it. Hurry up BB.

Can someone confirm that there isn't any lines/blobs in this version please?

Ive been waiting for my skyrocket for 3 weeks now. Now I'm getting the white one hopefully today. Since they just came out yesterday. I finally get to have a new phone after using the captivate for a full year .

Was also able to return my black GS2 Skyrocket for a white one yesterday!! It feels smoother, the chrome lining does make it look nice, and under close inspection I could still see some vertical lining, but its less apparent than it was on the older gs2.
Maybe they did fix it, or I'm not seeing it. Then again it never really bothered me in the first place so I'm not entirely sure...

[Q] How many Evo Shifts have you gone through?

I am on my third device after two TEP warranty replacements in about a year. Both times I had to have it replaced, the device simply turned off and refused to ever turn back on again. The phone techs at the Sprint store couldn't fix or explain it, so naturally under TEP I was issued free replacements. I suspect something on the mainboard decided to give out, although nothing visibly was awry according to the techs.
Has anyone else had this issue? Or any similar stories?

I still have the one i picked up last year
This shift is a beast
That's an odd one dunno never had any issue with mine except user stupidity(flashing while drinking)
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Still on original shift. Issues: proximity sensor and earpiece speaker are dead. Upgrade in november
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Still on my first one.
Got it the day the Shift launched.
No problems. (aside from my all of my shiny letters falling off from the back)

doratheconquistadora said:
Still on my first one.
Got it the day the Shift launched.
No problems. (aside from my all of my shiny letters falling off from the back)
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HA same thing, phones tip top but missing the bling on the back lol
got mine back in august i think

doratheconquistadora said:
Still on my first one.
Got it the day the Shift launched.
No problems. (aside from my all of my shiny letters falling off from the back)
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Click to collapse
Same problem here, too many battery cover pulls for testing kernels/roms
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i actually like mine better without the blingy looking letters, has a nicer look and feel flat black (with all the glue picked out lol)

One because my first one is at the bottom of a lake right after I got cm7 to work properly. I was so sad
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Still using the OG Shift I picked up last February.
Issues: proximity sensor, keyboard and softkey lights don't work, fried original battery, "water damage"... And I'm sure there's more that I'm overlooking. I'll probably try and make this one last until I upgrade (Novemberish).
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One shift but 2 batteries and 2 Screens/Cover. Only thing original really is the board.
Shifted from Outer Space

Ive gone through 3. First one had major overheating issues.
Second one was my fault for dropping it and cracking it.
3rd one going strong ,although a mothers purse has put that thing through hell . I cant stand to look at it without crying
And like quite a few else the silver letters are gone on mine from the back cover
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Still on my first since I got it last May. On my third otterbox case tho... gotta love the fact that they replace it for free if you break it
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fayrarri said:
Still on my first since I got it last May. On my third otterbox case tho... gotta love the fact that they replace it for free if you break it
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damn, i need to start reading the fine print, my case **** the bed so i threw it out...

-somebody- said:
damn, i need to start reading the fine print, my case **** the bed so i threw it out...
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Yeah I broke the clips that hold the back piece on thru various battery pulls and such. I just gave them a call and asked for a new one and they just sent one over... come to think of it they didn't actually ask for any proof of purchase either time... this might be something that could easily be abused lol
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fayrarri said:
Yeah I broke the clips that hold the back piece on thru various battery pulls and such. I just gave them a call and asked for a new one and they just sent one over... come to think of it they didn't actually ask for any proof of purchase either time... this might be something that could easily be abused lol
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Yup it has been. Theres a whole thread about how people abuse this and how otterbox is going to start getting much stricter like others by making you send in the old case. Its a shame people do this.
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Am I the only one who's still on their original Shift?
And am I the only one who got it on January 9th?
I dunno, I just like to handle my tech carefully.

On my original Shift, about a year old now and I don't use a case. Headphone jack is dying and the "f" key has to be pressed a little harder than normal, but everything else is in great shape.

7 or 8.

doratheconquistadora said:
Am I the only one who's still on their original Shift?
And am I the only one who got it on January 9th?
I dunno, I just like to handle my tech carefully.
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Click to collapse
1st Shift here as well since last January, I didn't root it until this past February, call me a procrastinator lol.
Edit: Technically this is my 2nd, 1st had GPS issues and I returned it to BB in the first month.
Sent from my Speedy using XDA

Well I was on my first but it appears my touch screen is going out. It only works when the keyboard is out about a half inch
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Exchanged

Went to Best Buy and had to exchange my S4 for another one. My phone kept losing connection to the network. It did it 3 times and all my text messages and missed calls would pop up all at once a couple hours later. Anyone else had problems? I don't know if it was the update. Seemed like everything started going wrong after.

I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Hmm, don't know whats going on. I was thinking about getting the htc one but I came out with the same phone again. This one seems a lot more responsive. I don't know if I want to update it or just wait. I might have just got a bad phone. It's rarely that I have issues like that. The guy at Best Buy said most of their returns were because of lag.

Sure hope this doesn't happen with mine.

h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Hey go jackets! I just graduated last Friday. Did grad school there. THWG!
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I'm in Fort Worth, Texas. Maybe Samsung shipped out a batch of bad GS4s. Hopefully nothing goes wrong with my new one.

Yes, THWG! Go Jackets!
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a buddy of mine had a similar issue on the SG4 and HTC One; turns out it was his sim card. which, by the way, was brand new. hope you guys have better luck.

Checked my phone for the update. Seems like it was already updated. So this phone must have been just delivered to the store the other day with the update preinstalled. I've only had the phone freeze one time when I was using the camera last night. Other than that everything is working great.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Did they have the 32gb at Walmart?

hamzer11 said:
Did they have the 32gb at Walmart?
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Not at that particular one.
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h3lluvaninjuhneer said:
Not at that particular one.
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I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.

hamzer11 said:
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
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I haven't gotten mine yet, as I'm not eligible for upgrade until June. I'm on the fence when it comes to color, though. If I go with black, I'll definitely get the 32GB, but I'm kinda diggin' the white.
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Galaxy S4 Screen Issues

Here are some pictures of my dads galaxy s4. The LCD is bleeding purple and blue dots and it gwtting worse every minuite. Thank god this hasnt happened to my S4 [yet]. Im making this post from the device support center. We are going to attempt to get this replaced. Ill keep yoi all updated.
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So I'm guessing pops accidentally sat on it after leaving it in his back pocket.

Thermalwolf said:
So I'm guessing pops accidentally sat on it after leaving it in his back pocket.
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Thats what I say or he dropped it on its side.

These pics makes my skin crawl. Sorry it has happen dude.

Ive been so cautious with my phone ever since I got it xD this is lile one of those worste nightmare situations.
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soulja4187 said:
Thats what I say or he dropped it on its side.
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When I saw that I asked him right away if he dropped it or if his pockets were tight. He responded no to both. I've never seen him drop it, in fact the phone is still flawless. Nevertheless, the ended up shipping out a new phone. AT&T has really good CS. I'll let you know when the phone gets here. Oh yea, almost forgot, his screen is turning yellow now too.
Sent from my Nexus 7 using xda app-developers app

Hey guys. Heres another update of the screen. When he woke up this morning he went to check his phone and found this. It got even worse. Whatever. We should be seeing a new one in 4 to 6 business days. Just a lil update.
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Wow that's ****ty. Glad they are replacing it. I would of made a huge stink if they tried saying that was due to wear and tear.
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how hard did he press on the screen? it looks like its been pressed VERY hard.

Slade8525 said:
how hard did he press on the screen? it looks like its been pressed VERY hard.
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Yea after seeing the updated photo there's no doubt that was caused by pressure. Sat on old phone before by accident and the screen did the EXACT same thing.
I wouldn't say this is a screen issue, just a damaged phone by accident :*(

Hopefully cs doesnt consider that physical damage and charge full retail price after they get it..
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