Went to Best Buy and had to exchange my S4 for another one. My phone kept losing connection to the network. It did it 3 times and all my text messages and missed calls would pop up all at once a couple hours later. Anyone else had problems? I don't know if it was the update. Seemed like everything started going wrong after.
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Click to expand...
Click to collapse
Hmm, don't know whats going on. I was thinking about getting the htc one but I came out with the same phone again. This one seems a lot more responsive. I don't know if I want to update it or just wait. I might have just got a bad phone. It's rarely that I have issues like that. The guy at Best Buy said most of their returns were because of lag.
Sure hope this doesn't happen with mine.
h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Hey go jackets! I just graduated last Friday. Did grad school there. THWG!
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I'm in Fort Worth, Texas. Maybe Samsung shipped out a batch of bad GS4s. Hopefully nothing goes wrong with my new one.
Yes, THWG! Go Jackets!
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a buddy of mine had a similar issue on the SG4 and HTC One; turns out it was his sim card. which, by the way, was brand new. hope you guys have better luck.
Checked my phone for the update. Seems like it was already updated. So this phone must have been just delivered to the store the other day with the update preinstalled. I've only had the phone freeze one time when I was using the camera last night. Other than that everything is working great.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
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Click to collapse
Did they have the 32gb at Walmart?
hamzer11 said:
Did they have the 32gb at Walmart?
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Click to collapse
Not at that particular one.
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h3lluvaninjuhneer said:
Not at that particular one.
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Click to collapse
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
hamzer11 said:
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
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Click to collapse
I haven't gotten mine yet, as I'm not eligible for upgrade until June. I'm on the fence when it comes to color, though. If I go with black, I'll definitely get the 32GB, but I'm kinda diggin' the white.
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Related
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
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trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
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Anybody else out there having amazingly bad luck with your GS3? I just got a 3rd refurb and it came with the power button loose, and fell off in under 3 hours when I tried to use it. They are sending me a new unit instead of a refurb this time - priority overnight. This is the 2nd one I've had with a power button that came off! #2 just rebooted randomly more-and-more every day until I gave up figuring it out after a factory reset and "Safe Mode" start - it would still reboot just sitting there. *SMH* :silly:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
i have zero problem with my Quad Core S3 i9300.. loving it
Mine has been perfect.
I've been having bad luck as well. On my 3rd...
On my first, no issues whatsoever.
TheLynxy said:
On my first, no issues whatsoever.
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Click to collapse
Same here....
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
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How did I get a new one?
ihavenewnike said:
How you get a new one... lucky
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Click to expand...
Click to collapse
Jumped up and down, calmly getting elevated from first-line tech until I got the "customer advocate". She agreed that if I had gotten two defective "recertified" phones, I deserved to have a real (new) one. I had to agree to a two year contract, which in my case only adds 9 weeks to my commitment and they agreed not to change my TOS. Basically they did an end run around themselves, because it will look like I upgraded my phone again, allowing them to ship a new unit. *SMH*
Already 4? That's sucks man. I'm on my 15th RAZR maxx...
Sent from my Maxxed Out Razr!
Sorry to hear about your bad luck...hopefully they'll get it straightened out for you!
Dovigoldberger said:
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
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Click to collapse
Do you suppose these type of returns are what prompts Verizon to keep the bootloader locked down? If I were Verizon I'd sure want to.
If you want to see bad Quality control you guys should see this: https://www.youtube.com/watch?v=rDxJoGv3FLA
That took forever to get replaced even with issues every day like that.
I have had a perfect one since release day
On my 4th aswell
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I've had my GS3 since launch day and haven't had a single issue yet. Maybe the Otterbox helps..?
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4 already?!?! That sounds like a seriously bad run of horrible luck..... Hopefully #4 is a keeper!!!!
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FormeriPhoney said:
I have had a perfect one since release day
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Click to collapse
Likewise, maybe we just got lucky...
Mines perfect no black spots or power button issue.but I will be on the look out for them two issues to happen.maybe our phones arnt as indestructible as thought.maybe time for a case n protector. any recommended?
Sorry if I hijacked thread with my question...
Sent from my SCH-I535 using Tapatalk 2
mine has this weird line going down the left side of the screen
its only noticeable if you have a light source shinning on it and holding the device at an angle, doesn't effect viewing quality at all
slightly annoys me but im not about to return it and get a scratched up refurb phone in return
I purchased my S3 online and would like to exchange it for a new one in store. I am still in the 14 day return period. If this is possible, can anyone explain to me the process or your experiences? Also one final question, will they give me a brand new one or a refurbished?
If I do get it replaced how do I go about backing up my apps etc and should wipe my phone?
Thanks for your help
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Inside of 14 days you get a new one. As long as you bought it direct from verizon wireless and not from amazon or another reseller.
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voodoomanx said:
Inside of 14 days you get a new one. As long as you bought it direct from verizon wireless and not from amazon or another reseller.
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Click to collapse
They won't give me trouble since I bought it online?
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Anyone?
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It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
Kreeker said:
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
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Click to collapse
Thanks what I wanted to hear
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Kreeker said:
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
Click to expand...
Click to collapse
Unless you get a complete **** like I got. I had a totally obvious issue that the guy tried to play off like it wasn't a problem. I had artifacts all over my text at random times. It happened while I was there and he said it wasn't a warrantable issue.
The other guy there helped me out (since I had it less than a week) and got it replaced. Just don't let them tell you any different.
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Hey guys thanks for all the help. Initially the guy I talked to told me since he couldn't really see a problem he couldn't exchange it. I asked to see a manager and explained to them that if they liked it could just return the phone and re buy it if they would not let me exchange. That line kind of woke them up and they did let me exchange it.
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My sister ordered a white iPhone from verizon online and when it arrived it was black. We called vzw up and they said to just take it to any official vzw store and it will be no problem to exchange. Five hours and three stores later we had the same black iPhone. Every manager said that hey didn't have to take it because it would mess up their stock. Customer support didn't understand this but said there was nothing I could do. Eventually I had to take it to a store outside the city and they happily exchanged it. I don't know if this will help you but you may want to keep it in mind.
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I went to the store today to get a new phone but their computers are down. Anyone else have this going on today?
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Not in the SF Bay Area. Went in at 10 wnd picked up the white one. They said they have 10 units of each color. There were 6 people waiting with me for the phone
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It's down here in Arizona as well. They took my info and are holding one for me...very irritating. Horrible launch by AT&T standards.
They actually have the phone, but I can't buy it...infuriating.
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yeah im in Orange County and the systems were down T_T
Same thing in upstate ny switching from sprint today hopefully I can have the phone before the mall closes today which is looking doubtful
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Would this mean that my preorder status will be messed up as well. Ive preordered on the 24th and still have "proccessing" showing
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same here i went to the att store in glendale ca and they said all systems are down so i called a few more stores and they also confirmed systems are down so i went to order online and it too is down o'well i guess i stick with my ip5.
Down is So Cal as well..
I returned a HTC One for the S4 and they did it manually for me..
Another classy show AT&T.
In Roswell New Mexico the systems were down also
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No kidding, I planned my day around this as I live 45 minutes away from my closest store. Figured I'd pick up the phone have lunch and watch a movie....this was starting at 10am.
I know it's a computer thing not a local employee's fault, but I will be asking for a free accessory or a discount as this whole launch was a horribly executed from start to finish.
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Got my at 10 AM here in Houston white one (just retired my SG3 five month old). Already rooted and tethering waiting for a rom to try.
yep same thing here (so - cal) very annoying they are holding onto my phones; does anyone have an ETA for the fix? Tomorrow?
nlghtcrawler said:
In Roswell New Mexico the systems were down also
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Click to expand...
Click to collapse
Area 51 haha
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cybershawngates said:
yep same thing here (so - cal) very annoying they are holding onto my phones; does anyone have an ETA for the fix? Tomorrow?
Click to expand...
Click to collapse
I am willing to bet AT&T's response would be "soon". That seems to be their response on all issues these days. Well, honestly I didn't answer your question but AT&T is really starting to pi*s me off at this point. And maybe it's a bit of the conspiracy theorists coming out of me, but I find it odd that AT&T suffers such a large computer failure on the day of a launch that they have pretty much screwed up all of the way to this point. Something just doesn't smell right here.
well the AT&T chat rep didn't know what I was talking about, so I gave her the link to this thread. She read it and found it interesting and sent it up but asked me to call the customer svc number which I didn't bother calling. (after hrs anyway).
I hung around all day, went out for lunch, went to a movie, went shopping, had dinner, but by 6:45pm their systems were still down. Keep in mind I had a10am store appointment. How could this launch be any worse?!?!
Sent from my Nexus 10 using xda app-developers app
same thing happened to me in socal. no upgrades available because of some system-wide error. so pissed. i hope it is ready tomorrow...
I went in around 12, and they told me the systems were down. Went to Target, and they said the phone was ready to buy, so I agreed. The man came after 15 minutes and said the systems were down. After calling all day, they said hopefully by the morning they would have it ready. I asked them why the system was down, and they said it had to do with the East Coast launch, and mentioned that it, "messed the systems up." AT&T really needs to get their **** together.
Well, it couldn't have been anything too high up the chain. I manage an at&t authorized retailer and we experienced no issues whatsoever at any of our 10 stores. If the switch was backed up, that would have affected all channels' activations. You guys should check out your local dealers if they're still having issues tomorrow.
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Just a heads up I just got two s4's for $60. And they both came with mdl. Sweeeet... Web only upgrade or new activation.
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I tried to get 1 but it has said "Sold Out Online" all day. I guess I was a day late and a dollar short.... Oh well.
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Bdoggy25 said:
I tried to get 1 but it has said "Sold Out Online" all day. I guess I was a day late and a dollar short.... Oh well.
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Click to expand...
Click to collapse
Call AT&T to order. I just did it 2 hours ago. Black is out of stock but white was still available. I recommend doing it quickly before they are out of stock as well.
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Mine's arriving tomorrow. I really I hope I'm as lucky as you and don't end up with MF3. Is it more likely refurb models don't have it?
http://forum.xda-developers.com/showthread.php?t=2406256
a thread was already established on this topic lets let this one die and use the other one...no need for duplicate threads