I have a moderate amount of mura (the ink marks shown here: http://forum.xda-developers.com/showthread.php?t=1658601) on my screen, it's really bugging me. I tend to use my phone in bed at night a lot, so I can see it quite often.
I noticed it hours after coming home from the store with the phone. Went back the next day, the rep that sold the phone to me told me he'd have to see it in order for me to swap, but I had a hard time showing it to him in the store. We even went back to their break room, he turned out the light / closed the blinds, but it still wasn't dark enough to see it.
I'm still within the 14 days, is there any hope for me?
It's been my experience that dealing with customer support over the phone tends to get me farther with issues such as this rather then going back to the store you actually purchased the phone.
Have you tried calling about this issue?
Irated said:
It's been my experience that dealing with customer support over the phone tends to get me farther with issues such as this rather then going back to the store you actually purchased the phone.
Have you tried calling about this issue?
Click to expand...
Click to collapse
I have not yet, I will give that a try tomorrow.
I had this issue with my RAZR. Going to the store and actually getting the guy to go in a back office and admit to seeing it got me no where. He said all phones are like that.
I walked out of the store called customer service and within 5mins they were overnighting me a cln device.
Id recommend calling over going in on anything now.
Sent from my SCH-I535 using xda app-developers app
i have to echo what others have said, call.
ddurandSGS3 said:
i have to echo what others have said, call.
Click to expand...
Click to collapse
Or exchange it for a different color
Sent from my SCH-I535 using xda premium
jonapunk said:
Or exchange it for a different color
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
You cannot do this without paying a restock fee.
Sent from my SCH-I535 using xda app-developers app
jonapunk said:
Or exchange it for a different color
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Not really sure how that would help, I didn't even say what color I have now.
I talked to a technical representative on the phone who told me their policy is I have to exchange at the store I bought the phone from. I'm almost ready to pay the restock fee and downgrade back to my old phone.
Other pictures of the same issue: http://forum.xda-developers.com/showthread.php?t=1702635
Went back to the store, talked to two more representatives, both told me the phone doesn't have a problem. Will have to call Samsung tomorrow, but I don't think they'll help me either.
Related
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
Sent from my ADR6400L using XDA Premium App
thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
looks like when you first bought it :0
Lol
Sent from my ADR6400L using XDA Premium App
Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Sent from my ADR6400L using XDA App
miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Click to expand...
Click to collapse
+1ol
Sent from my ADR6400L using XDA App
If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
Sent from my ADR6400L using XDA Premium App
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
Click to expand...
Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
Sent from my ADR6400L using XDA Premium App
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
Sent from my ADR6400L using XDA Premium App
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
Sent from my ADR6400L using XDA Premium App
How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App
If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App
hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk
trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App
My phone decided it wanted to go for a swim on the 4th and is dead. Tried bag of rice to no avail. I have the insurance and was given the choice of the HTC Sensation or Galaxy S2. Went with the Galaxy.
Anyway, I just want to say thanks to everyone on this forum for the awesome ROM work and support over the last year or so. It's too bad we can't get the display drivers API from LG so we can get some ICS with working video love, but oh well.
Again, just want to thank everybody. I will now be hanging in the Galaxy S2 forums until my full discount comes into effect in February and I can get the S3.
Greg
Enjoy the GS2...
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999
juny51 said:
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999
Click to expand...
Click to collapse
It's $130, just called. My phone has been shutting off and going crazy when off the charger. Selected GS2 as well. Have to send the G2X back within 15 days.
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Also wanted to ask this. I needed a replacement and called. But they didn't give me the option they just said they will send me another g2x
Sent from my LG-P999
G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
gscavezze said:
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
Click to expand...
Click to collapse
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Well as I stated in other post I was needing a replacement so I called in. But they didn't offer me a different phone. They shipped out the same one. Its cool with me but weird how "its not available" but I got one
Sent from my LG-P999
Lol exact same thing happenes to me on the same day! Luckily the phone works still, the lcd is kind of weird and i dont have insurance
Sent From My Handheld Portal Device
twism50 said:
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Click to expand...
Click to collapse
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
zoppp said:
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
zoppp said:
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999
juny51 said:
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999
Click to expand...
Click to collapse
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
I had to pay too, said the phone was acting up, battery dropping quickly, had to pull battery constantly. I also told them that I stooped at my TMobile store and they suggested I call them.
I've had to pay in the past too, fire a charging port issue. I believe you always have to pay, no matter what happened. I received a refurbished phone, perfect condition.
Sent from my SGH-T989 using xda premium
zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
It was $130, and worth it. Stable Ics ROM, larger screen which is beautiful and works great outdoors.
Sent from my SGH-T989 using xda premium
juny51 said:
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
Click to expand...
Click to collapse
How long ago was this?
Sent from my LG-P999 using Tapatalk
G2xer said:
How long ago was this?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I called Thursday And my phone got here friday
Sent from my LG-P999
Is anyone having problems with the bill to your verizon account on the play store? It worked for about a month called verizon and they said they couldnt find the problem.
Sent from my Galaxy Nexus using xda premium
I used it once and went to use it again and it was gone. I asked a friend of mine who is also on Verizon and he still has the option.
Sent from my Nexus 7 using xda premium
I am going through the same thing... It worked for about a month and then it dissapeared.
Pm me if you find a fix.
Sent from my HTC DROID DNA.
It works on the wifes phone. Ive tried going back to stock that didnt work either. Ive cleared the play store data and it would show.up for a second but say that my device is not authorized for carrier billing
Sent from my Galaxy Nexus using xda premium
Same problem would like to know why without calling in. The option is gone.
Sent from my SCH-I535 using xda premium
This has happened to me also. Worked for awhile, I even used it once, now the option no longer appears.
So I called Verizon and the rep I talked to told me that they do not have and never have had carrier billing. I tried to tell her that they do have it, I've used it and have my receipt AND mentioned the FAQ about it on the Verizon site. She was still adamant that they do not do carrier billing and would not budge on the subject.
Next I sent them an e-mail. Three days later they responded and asked to call me. The rep who called me told me they DID have carrier billing but it was a glitch and they fixed it so it wouldn't show up any more after the latest update. This didn't seem right to me so I looked for other options.
Next I tried contacting the Verizon Support twitter account. These guys actually seemed to know what they were talking about. They confirmed that Verizon DOES have carrier billing, it IS available for the S III and that the other reps were incorrect when they told me otherwise. We spent a whole day going back and forth with them asking questions and trying things on their end to get it to work, but ultimately they were unsuccessful and admitted they had no idea why it isn't working for me.
So basically I'm back to square one. Any other information anyone comes up with would be GREATLY appreciated!
Same issue for me as well. Used the carrier billing option once or twice and now its gone. I am a few days late on my bill this month. Wonder if u can still use carrier billing if ur past due.
Yep - major problem.
My phone bill is getting bigger every day
But no, it works fine for me.
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 01:58 AM ---------- Previous post was at 01:58 AM ----------
saintsfan09 said:
Same issue for me as well. Used the carrier billing option once or twice and now its gone. I am a few days late on my bill this month. Wonder if u can still use carrier billing if ur past due.
Click to expand...
Click to collapse
I'm past due like a MFer. They don't care.
Sent from my SCH-I535 using Tapatalk 2
It's still works I took a screen shot.
stripped apart rebuilt with Clean Rom&XdaTechnology!!!
ajs2677 said:
This has happened to me also. Worked for awhile, I even used it once, now the option no longer appears.
So I called Verizon and the rep I talked to told me that they do not have and never have had carrier billing. I tried to tell her that they do have it, I've used it and have my receipt AND mentioned the FAQ about it on the Verizon site. She was still adamant that they do not do carrier billing and would not budge on the subject.
Next I sent them an e-mail. Three days later they responded and asked to call me. The rep who called me told me they DID have carrier billing but it was a glitch and they fixed it so it wouldn't show up any more after the latest update. This didn't seem right to me so I looked for other options.
Next I tried contacting the Verizon Support twitter account. These guys actually seemed to know what they were talking about. They confirmed that Verizon DOES have carrier billing, it IS available for the S III and that the other reps were incorrect when they told me otherwise. We spent a whole day going back and forth with them asking questions and trying things on their end to get it to work, but ultimately they were unsuccessful and admitted they had no idea why it isn't working for me.
So basically I'm back to square one. Any other information anyone comes up with would be GREATLY
Try here [email protected]
They might help
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
scottthreet32 said:
ajs2677 said:
This has happened to me also. Worked for awhile, I even used it once, now the option no longer appears.
So I called Verizon and the rep I talked to told me that they do not have and never have had carrier billing. I tried to tell her that they do have it, I've used it and have my receipt AND mentioned the FAQ about it on the Verizon site. She was still adamant that they do not do carrier billing and would not budge on the subject.
Next I sent them an e-mail. Three days later they responded and asked to call me. The rep who called me told me they DID have carrier billing but it was a glitch and they fixed it so it wouldn't show up any more after the latest update. This didn't seem right to me so I looked for other options.
Next I tried contacting the Verizon Support twitter account. These guys actually seemed to know what they were talking about. They confirmed that Verizon DOES have carrier billing, it IS available for the S III and that the other reps were incorrect when they told me otherwise. We spent a whole day going back and forth with them asking questions and trying things on their end to get it to work, but ultimately they were unsuccessful and admitted they had no idea why it isn't working for me.
So basically I'm back to square one. Any other information anyone comes up with would be GREATLY
Try here [email protected]
They might help
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Works fine for me. Lol. Sounds like an isolated issue.
Click to expand...
Click to collapse
Broken here too. Any solutions yet??
1ManWolfePack said:
scottthreet32 said:
Works fine for me. Lol. Sounds like an isolated issue.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
james873 said:
Is anyone having problems with the bill to your verizon account on the play store? It worked for about a month called verizon and they said they couldnt find the problem.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I didn't even know you could do this so I tried it and the option is there it just won't let me select it. I'm on synergy 147.
Sent from my SCH-I535 using xda premium
I have to bump this. Anyone have any idea what happened. its been gone for me since December. I've been back to stock too beats me.
Ok I read somewhere on here to delete your google account and open a new one and viola I can bill verizon. maybe it has to do with my old google account being tied to sprint I don't know. I really don't want to repurchase all my apps though If anyone has some input it would be appreciated.
I've only ever had verizon and it still does it to me. Not a happy customer and their support never figured it out either.
Sent from my SCH-I535 using xda app-developers app
So I just added another account to the play store. In which carrier billing is there. Any app you buy on your new account is saved to your phone. You can easily switch between both in the settings menu of the playstore. Why this new one works I have no idea.
Sent from my SCH-I535 using xda premium
KennyCap said:
So I just added another account to the play store. In which carrier billing is there. Any app you buy on your new account is saved to your phone. You can easily switch between both in the settings menu of the playstore. Why this new one works I have no idea.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
That's weird
Sent from my SCH-I535 using xda premium
I would suggest anyone with the issue try it.
Sent from my SCH-I535 using xda premium
I went to the store today to get a new phone but their computers are down. Anyone else have this going on today?
Sent from my SGH-I777 using xda premium
Not in the SF Bay Area. Went in at 10 wnd picked up the white one. They said they have 10 units of each color. There were 6 people waiting with me for the phone
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
It's down here in Arizona as well. They took my info and are holding one for me...very irritating. Horrible launch by AT&T standards.
They actually have the phone, but I can't buy it...infuriating.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
yeah im in Orange County and the systems were down T_T
Same thing in upstate ny switching from sprint today hopefully I can have the phone before the mall closes today which is looking doubtful
Sent from my EVO using Xparent Blue Tapatalk 2
Would this mean that my preorder status will be messed up as well. Ive preordered on the 24th and still have "proccessing" showing
Sent from my SGH-I777 using xda premium
same here i went to the att store in glendale ca and they said all systems are down so i called a few more stores and they also confirmed systems are down so i went to order online and it too is down o'well i guess i stick with my ip5.
Down is So Cal as well..
I returned a HTC One for the S4 and they did it manually for me..
Another classy show AT&T.
In Roswell New Mexico the systems were down also
Sent from my SAMSUNG-SGH-I717 using xda premium
No kidding, I planned my day around this as I live 45 minutes away from my closest store. Figured I'd pick up the phone have lunch and watch a movie....this was starting at 10am.
I know it's a computer thing not a local employee's fault, but I will be asking for a free accessory or a discount as this whole launch was a horribly executed from start to finish.
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Got my at 10 AM here in Houston white one (just retired my SG3 five month old). Already rooted and tethering waiting for a rom to try.
yep same thing here (so - cal) very annoying they are holding onto my phones; does anyone have an ETA for the fix? Tomorrow?
nlghtcrawler said:
In Roswell New Mexico the systems were down also
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Area 51 haha
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cybershawngates said:
yep same thing here (so - cal) very annoying they are holding onto my phones; does anyone have an ETA for the fix? Tomorrow?
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I am willing to bet AT&T's response would be "soon". That seems to be their response on all issues these days. Well, honestly I didn't answer your question but AT&T is really starting to pi*s me off at this point. And maybe it's a bit of the conspiracy theorists coming out of me, but I find it odd that AT&T suffers such a large computer failure on the day of a launch that they have pretty much screwed up all of the way to this point. Something just doesn't smell right here.
well the AT&T chat rep didn't know what I was talking about, so I gave her the link to this thread. She read it and found it interesting and sent it up but asked me to call the customer svc number which I didn't bother calling. (after hrs anyway).
I hung around all day, went out for lunch, went to a movie, went shopping, had dinner, but by 6:45pm their systems were still down. Keep in mind I had a10am store appointment. How could this launch be any worse?!?!
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same thing happened to me in socal. no upgrades available because of some system-wide error. so pissed. i hope it is ready tomorrow...
I went in around 12, and they told me the systems were down. Went to Target, and they said the phone was ready to buy, so I agreed. The man came after 15 minutes and said the systems were down. After calling all day, they said hopefully by the morning they would have it ready. I asked them why the system was down, and they said it had to do with the East Coast launch, and mentioned that it, "messed the systems up." AT&T really needs to get their **** together.
Well, it couldn't have been anything too high up the chain. I manage an at&t authorized retailer and we experienced no issues whatsoever at any of our 10 stores. If the switch was backed up, that would have affected all channels' activations. You guys should check out your local dealers if they're still having issues tomorrow.
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