HTC damaged my phone. It's showing these horizontal lines across the screen and they won't repair it for me or give me a replacement phone. I was thinking of calling tmobile and asking if they can give me a replacement, but do I tell them that HTC have damaged my phone or that it just happened by itself? I don't want to say the wrong thing.
Sent from my HTC One S using xda app-developers app
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Hey guys. I dropped my sensation and the screen cracked, but is still usable. I'm with t mobile, and was wondering if there's anyway I can get a replacement or something. Does anybody have experience in dealing with this?
Sent from my HTC Sensation XE with Beats Audio using XDA App
Do you have the insurance?
If so, you can pay a small fee to replace it.
If not, find a repair center.
Sent from my Coredroided Sensation!
Here's a secret. Add a line on to your account. You don't have to activate it but add insurance on it. Set your phone back to factory settings put your new sim card in and file your claim.
The way T-Mobile works with insurence is by which phone the sim card is in.
Sent from my HTC Sensation z710e using XDA App
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
grimey01 said:
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
Click to expand...
Click to collapse
I doubt they'll care. You may get lucky, but you better be, like, megaball winner lucky.
Sent from my HTC Glacier using XDA
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
zguithues said:
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
Click to expand...
Click to collapse
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
grimey01 said:
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
Click to expand...
Click to collapse
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
eqjunkie829 said:
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
Click to expand...
Click to collapse
Same except for 6 months. I am a flashaholic. So no worries.
Sent from my Sense 4.0 Glacier using XDA Premium.
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
well i just rooted and backed up my nandroid from my mt4g
everything working perfectly, i couldnt care less about the eMMC anymore, i just wont mess with it and crackflash with the mt4g instead
but the screen.. its a HUGE difference compared to the sony display used on my mt4g
jjbadd385 said:
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
I do believe that there was a bad batch of emmc chips, but I don't think that all of that batch was bad. I think that only a portion of them are doomed to fail.
Sent from my Glacier using xda premium
Hey Guys
First of all, Hi! Ive had several devices over the years, so Im not new to XDA, but just to this side of them. So i bought a used HTC One S for Tmobile, Loving it, but then the power button started working intermittently, shades of my nexus one, now it doesn't work at all. I have tried taking off the sim cover and pushing the button directly, but it just won't work. So, I am using a shake to unlock app, but what happens if it dies?
Does anybody have any idea how to fix this? Or is this common with this model?
Regards
Trevor
It's a hardware issue. Warranty exchange it.
Sent from my HTC VLE_U using xda premium
I know energy rom has a tweak to let you wake with volume keys.
As far as fixing it, I can't help.
Sent from my HTC VLE_U using xda premium
will they honor the warranty since i bought it used?
If you dont have the receipts they will probably not exchange it =\
The warranty statement says it applies only to the original buyer.
It can be transferred if sold where HTC as consented in writing to the transfer.
(I'm quoting the warranty statement article 1 here, don't ask me what they mean by that)
Sent from my HTC One S using xda premium
Call HTC see what they say. It should be covered under warranty and they don't as if your the original buyer. I'm sure thy will help you out. Normally thy just ask for the serial to see if its still covered. Good luck.
Sent from my HTC One S
T-Mobile USA
stock
Please update this thread if you try to get it replaced under warranty. I purchased mine used, so I'm curious about the warranty.
Sent from my MB525 using Tapatalk 2
They are going to cover it under warranty! but I won't have it for up to 3 weeks....
Sent from my HTC VLE_U using XDA
T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
stock
6370 said:
T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
stock
Click to expand...
Click to collapse
I'd be interested in this too. I know that TMO is really helpful, but not so much so with exchanging handsets. What is HTC Customer Service like? Clearly not terrible...
I got a used hd2 a wile back and the touch screen went out on it. All HTC did was ask for the serial # for warranty varification. and they replaced the front screen for free. All I paid was over night shipping to them. They replaced the screen and shipped my hd2 back to me that same day they got it. One day turn around was awsome. Maybe I got lucky but I was still vary impressed with there service.
Sent from my HTC One S
T-Mobile USA
stock
HTC apparently they don't care about original owner or not...just is it in the warranty period.
Trev
Sent from my HTC VLE_U using XDA
I find HTC has the best dedication to the customer they really honor their relationships
(EXCEPT IN CASES OF GPL COMPLIANCE WHERE THEY ARE NEGLIGENT AND PERPETUAL VIOLATORS THEREOF)
Sent from my HTC One S using xda premium
Moved To Q&A
Please Post questions in the Q&A section
Does anyone have any need for a UK blocked sensation,fully working apart from the screen needs replacing/fixing. i tried doing it my self first time fixer of the sensation digitizer and it initially worked but then it went all multicouloured snow on screen,every thing works behind the screen you can hear it dialling etc.
The bloke in my local phone shop said it was when i replaced the digitizer i must have bent one of the foil connectors to the LCD???
Is it worth anything to any devs on here?
I'm not a developer but id take it!
Sent from my Sensation using xda premium
Sorry buddy its gonna be for a sensation developer so the community can benefit.
thought id try..
Sent from my Sensation using xda premium
I'm getting a warranty replacement unit for my One S from T-mobile USA. Can anyone who's gotten a warranty device from T-mobile tell me how they received their device? Do they send just the phone, or an entirely new box, etc? I know with other phones in the past, it was just the phone without a battery and battery cover. I'm curious as these phones have non-removable batteries.
Thanks.
Should be the same drill as before. They usually send a refurbished device unless you clarify that all you will settle for is a new one.
Probably just phone with no back cover
What happened that you needed replacement? Just curious
Sent from my HTC VLE_U using xda app-developers app
i actually received a replacement phone not too long ago
and the phone came in a white box, with the only thing missing is the part that you use to cover the camera/sim card. Other than that, it looked brand new.
Wish they would include a new cover instead of dealing with HTC. Would be cheaper and quicker
Sent from my HTC VLE_U using xda app-developers app
Actualy would be more for tmo as they would get charged for the backs by htc.
And htc will only replace the back once.
TheArtiszan said:
Actualy would be more for tmo as they would get charged for the backs by htc.
And htc will only replace the back once.
Click to expand...
Click to collapse
So are you saying the T Mobile Me actually be able to replace the back cover?
Sent from my HTC VLE_U using xda app-developers app
I am thinking of also rma my phoen as it has issue with teh capacitive touch buttons. I am also contemplating of rma with tmo or htc, read that tmo is faster. I hate refub device as I just got the phone like a couple of month ago. Wonder if I can be tough for them to give me a new one.l
T-Mobile replacing my new one s with another brand new in box with back cover....o happy day...gotta love retention department
Sent from my HTC VLE_U using xda app-developers app